Udendørs pool, parasoller
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Anmeldelser af Novotel Sunshine Coast Resort Hotel

4 out of 5
Novotel Sunshine Coast Resort Hotel
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 327 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 348 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 177 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 89 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 59 af i alt 1000 anmeldelser" "

7,8/10

Rengøring

8,2/10

Service og personale

7,8/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Johnny

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super dejligt hotel og omgivelser, med fine skriviteter. Godt udgangspunkt for ture i Qeensland
Overnattede 5 nætter i april 2023

4/10 Dårligt

Matthew

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

6/10 Okay

Carissa

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Cassandra

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful
Overnattede 1 nat i april 2024

8/10 Udmærket

Dean

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Great facilities and rooms, however there are lots of roof leaks and run down parts that need need fixing up.
Overnattede 2 nætter i april 2024

8/10 Udmærket

Nicky

Rejste med partner
Bedroom needed a refurbishment and sold as lagoon view whereas you could barely see the lagoon
Overnattede 1 nat i april 2024

8/10 Udmærket

Prakash

Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There were many Mosquitoes in and outside the property, can not practically open the door for more than 30 seconds. With than many mosquitoes very hard to rest overnight. Day one it has plenty of sand on the floor, should have been cleaned properly from previous guest.
Overnattede 3 nætter i april 2024

6/10 Okay

Roberto

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Not great rooms
Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

stephane, langley

Overnattede 1 nat i marts 2024

8/10 Udmærket

Gillian

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I didn't like how there was limited signage as so many wings. Would suggest more or colour coding the wings. Limited car parking. Very clean, friendly staff and comfortable bed.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Fay

Overnattede 1 nat i marts 2024

6/10 Okay

Paul

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
The hotel needs some management attention. The rooms are tired and in need of refurbishment. I estimate 50% over what the rate for the room should be. Airconditioning barely makes a difference to the heat and is very loud. The service at the bar for the resort was not good. The entire inside bar was closed all night on a Saturday night. Meaning you could not sit in comfort in doors out of the whether and order a drink this is despite the actual service bar having an indoor and outdoor section that staff could serve from. Check in staff were great. Ultimately this hotel looks a bit tired and run down and in need of a refresh to bring it back to its former standard.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Kylie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a FABULOUS holiday 😀 Just perfect in every way ❤️
Overnattede 4 nætter i februar 2024

8/10 Udmærket

Kieran

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

10/10 Fremragende

Shawn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only stayed one night but great room very clean staff fantastic
Overnattede 1 nat i februar 2024

10/10 Fremragende

Fiona

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very helpful
It was a lovely room and the staff were so kind we needed assistance with a buggy to help get around and they went above and beyond! Very grateful for their support and service
Overnattede 1 nat i februar 2024

8/10 Udmærket

Tony

Overnattede 1 nat i februar 2024

10/10 Fremragende

James

Overnattede 1 nat i januar 2024

8/10 Udmærket

Chelsea

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

6/10 Okay

Rita

Rejste med familie
Synes ikke om: Rengøring
Beautiful location. Unfortunately we had to wait over an hour and a half to check in, after being told multiple times our room would be ready in another 10 minutes. Restaurant ran out of key menu items. Felt understaffed but the staff that were there did their best.
Overnattede 4 nætter i januar 2024

4/10 Dårligt

Jane

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The amount that was paid for the room did not match what was promoted. The fridge did not work and our frozen time melted. The bathroom smelt like sewerage. When we told them, they just noted it down and there was nothing done about it. The grounds are lovely but the rooms are really old and need updating and deep cleaning- dust and rust. The pool was great. But we won’t be staying here again.
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Jessica C Van

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved my stay! Beach was super close, rooms were nice and modern. The little take away cafe was affordable for a quick bite to eat. Would stay again.
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Bradley

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice place, facilities good first time there will return one day.
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Claudia

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Super disappointed, terrible stay. Would expect much more for a 4-star resort and for what we paid. I stayed here for 6 nights with my husband and 16 month old toddler in a Suite. So many negative things to say, would not recommend. - On arrival at 3pm, our room wasn’t ready, so we needed to wait. - The room was outdated and dirty. Spiderwebs in the corners, mirror had large specs of discolouration, doors would not open, close or lock properly. Reminded me of a camping cabin. - After our first night, we found a whole lot of bugs had come into our room underneath the door (and had died) and the floor was all wet. I tried to contact Reception and it took 6 redials before somebody finally answered. I voiced my concern and they didn’t seem apologetic at all, they just said they would send somebody to “fix it”. It sounded like it happens regularly. For the remainder of our stay, we had to put extra towels at the bottom of the door to prevent any more bugs from getting in. Sola Bar and the Pool area look beautiful, but was also very disappointed in our experience here. The menu selection and food is average. We were looking forward to the “Brazilian BBQ Special” on Saturday night. However when we went to order at 7:30pm, we were told that the special had already “sold out”. Ridiculous! So we decided to order two pizzas instead and a kids meal for our son. It took 1.5hrs to come out! I hope this Novotel undergo some big changes to ensure their guests are happy in the future.

4/10 Dårligt

Maria

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Rodney

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and comfortable. Good fanily resort experience
Overnattede 1 nat i januar 2024

8/10 Udmærket

Luciano

Rejste med familie
Synes godt om: Rengøring, service og personale
The hotel didn't have many activities, small pool area for the size of the hotel, dining options limited however staff is very friendly and helpful.
Overnattede 5 nætter i januar 2024

8/10 Udmærket

Steven

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

6/10 Okay

Minah

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Love the full cocktail bar right near the pool so I could have a drink while still keeping an eye on the kids in the pool.
Overnattede 1 nat i januar 2024

6/10 Okay

Kazi

Rejste med partner
Overnattede 1 nat i januar 2024

8/10 Udmærket

Joanne

Overnattede 2 nætter i januar 2024

6/10 Okay

Christine

Rejste med familie
Synes godt om: Faciliteter
There was a huge line up at reception due to a Snap On Conference that we weren't advised of when booking. The room was good, the top of the fan was covered in thick dust, the toilet wasn't cleaned properly and the bathroom mirror had desilvering on one side. Apart from that, everything else looked clean. Breaky the next morning, again a huge line up due to the conference and when we got to the hot breakfast buffet it was cold. This happened for all three mornings of our stay. The coffee was also cold unless you ordered separately in which case you had to pay. Given our three nights cost us $2190 (breaky was $35pp per day included in the rate) I had higher expectations so was overall disappointed in our stay.
Overnattede 3 nætter i januar 2024

8/10 Udmærket

Ross

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dining options were very basic but an overall enjoyable experience
Overnattede 2 nætter i december 2023

2/10 Forfærdeligt

Taryn

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
There was only one thing to like - leaving. We paid $640 for a night in a room that had cockroaches, white sticky patches covering holes in the bathroom tiles, no fly screens so mosquitos came in the minute you went onto the balcony, and no one to help with luggage. We lugged it along corridors that were similar to what I'd expect in a prison - brise block and cement, puddles of water full of old leaves, concrete staircases (no lift) - and for $640 a night? Maybe halve that and it'd be almost acceptable. Then there was the pool full of beatles - thousands of them. No staff on site to fix it. Then try calling reception - no one answers the phone. Then the restaurants and bars shut by 9.30pm. We only arrived at 8pm and couldn't get anything to eat. Instead we were greeted by a receptionist who informed us if we 'didn't wreck our room we'd get our deposit back'. We're a 50 something couple - did we truly need such a warning? This hotel has pretensions it cannot live up to. Charge $200 a night and people may accept the shoddy service, badly maintained rooms, and below par resort experience.
Overnattede 1 nat i december 2023

6/10 Okay

Shannon

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Hotel lobby, restaurant and pool area were beautiful, however as soon as you got past that the walkways were dirty, holes in ceilings, signage giving directions to rooms and laundries were faded or missing. Online map was inaccurate. Room was dated, however neat and tidy, but certainly not clean.
Overnattede 3 nætter i december 2023

4/10 Dårligt

Magnus

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
This property has so much potential but is terribly maintained and extremely dated. There are holes in the ceilings and walkways around the property. The rooms are very dated and not well maintained. The carpets are dirty and musty; and the bathrooms are unclean. The rooms are seriously akin to a motel; definitely not a 4 star hotel! The check in experience was unsatisfactory. We arrived at 3pm for a 2pm check in, only to be informed that our room wouldn't be ready for another hour. To the credit of the staff. they provided us with a drinks voucher. We came back at 4pm but was again informed that the room wouldn't be ready for another hour. When I asked for a late check out to account for the delay in checking in, they then managed to provide an alternative room to us. The food at the resort is ordinary and no where close in quality and selection to other Novotel hotels. The only good thing about the resort is the big lagoon and friendly staff who are doing their best to help customers. Hotel Management needs to seriously consider doing major upgrades to the rooms and facilities; and improve the food standards. They should look at what has been done to the resorts in the Gold Coast that have received major upgrades to rooms and facilities.
Overnattede 1 nat i januar 2024

10/10 Fremragende

Alessandra

Overnattede 2 nætter i december 2023

8/10 Udmærket

Jessica

Overnattede 4 nætter i december 2023

6/10 Okay

Sally

Rejste med familie
Synes godt om: Faciliteter
Synes ikke om: Service og personale
Rooms are old really old. Lagoon and very soft towels are the only good things.
Overnattede 2 nætter i december 2023

2/10 Forfærdeligt

Kathy

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
It took 2 hours of trying to get a card to work and found the allocated room had someone in it. Food was terrible.
Overnattede 1 nat i december 2023

4/10 Dårligt

Roger

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

6/10 Okay

Vy

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
We were extremely disappointed with the buffet dinner which we paid $65/adult and $35/child. The selection of the food is poor. They dont have anything for kids except ice cream and lollies. The restaurant is dark and dirty. Staff are overworked but always provided asdistance with a smile. The A La Carte menu is ok but the butter chicken curry is overpriced with a ridiculously small portion. We didnt get what we paid for.
Overnattede 4 nætter i december 2023

6/10 Okay

Pat

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Pool facilities was great but rooms badly in need of renovations and no cooking facilities or bbqs to use causing a line up and wait when needing breakfast ect
Overnattede 4 nætter i december 2023

6/10 Okay

Lauren

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Enjoyed our stay as a family. The property is dated and could use an update at the very least a good clean around common areas such as the kids room.
Overnattede 6 nætter i december 2023

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i december 2023

6/10 Okay

Fischer

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 3 nætter i december 2023

10/10 Fremragende

Ryan

Overnattede 1 nat i december 2023

4/10 Dårligt

Carl

Rejste med familie
Synes godt om: Faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The unit had an overwhelming mouldy musty smell. It was horrible. We waited over an hour for our dinner at the restaurant and it wasn’t a busy night at all. Then we got locked out of our room and had to get maintenance to fix the door. Another problem was that the fluorescent kitchen light had to remain turned on in order for the air conditioning to work. It was extremely hot, but the light was far too bright for my children to sleep with it turned on. Quite a disappointing stay.
Overnattede 1 nat i december 2023

8/10 Udmærket

Leeanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023