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Anmeldelser af The DoubleTree by Hilton Stratford-upon-Avon

4 out of 5
The DoubleTree by Hilton Stratford-upon-Avon
Arden Street, Stratford-upon-Avon, England

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 571 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 314 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 78 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 27 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 11 af i alt 1001 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Mathias Bang

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay with good service from the staff. Good restaurant both to staying in the hotel for dinner but also breakfest had lot's to choose from. Would definately stay there again.
Overnattede 1 nat i maj 2019
Svar fra VG den 9. maj 2019
Thank you for your great score and lovely feedback. We look forward to seeing you again soon!

10/10 Fremragende

Bente

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Central beliggenhed i forhold til Stratford-upon-Avon
Overnattede 1 nat i juli 2017

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale
God beliggenhed.
Fik et værelse ud til udendørs rygeområde, hvor der blev larmet til langt ud på natten. God morgenmad og beliggenhed. Lidt slidt i kanterne.
Overnattede 2 nætter i juni 2017

8/10 Udmærket

Andrew

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had booked a queen bed in the property via Expedia and had received confirmation from them. However when we arrived the hotel had no record of the booking and were told there was no longer any queen rooms available. Therefore we had to take a twin. The staff were extremely helpful and gave us a discount for use in the dining. However we will not be using Expedia again. We have no complaints about the hotel. On the contrary the room was very spacious, comfortable and quiet with parking and easy walk to the sights. Staff were very accommodating and did their best.
Svar fra The reception team den 14. maj 2024
Thank you for your review Andrew, I'm sorry to hear regarding your booking confirmation, but pleased the team were helpful in making this right for you. I do hope we can welcome you back to our hotel in the near future.

6/10 Okay

Tony

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra Anca den 22. apr. 2024
Dear Tony , Thank you for taking the time and leave us your feedback.

10/10 Fremragende

Rebecca

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location, friendly staff, and nice room!
Overnattede 1 nat i april 2024
Svar fra Anca den 15. apr. 2024
Dear Rebecca, Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with the team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

10/10 Fremragende

Ron, Chilham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice property, a little off the centre of town but this makes it very quiet. Plenty of parking which is good for Stratford. Big clean rooms.
Overnattede 1 nat i april 2024
Svar fra Anca den 9. apr. 2024
Dear Ron, Thank you for taking your time to provide us with feedback following your recent stay. It's fantastic to hear that you enjoyed your room that was allocate. We hope to see you again soon.

10/10 Fremragende

john

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient for town would recommend it
Overnattede 1 nat i april 2024
Svar fra Anca den 9. apr. 2024
Dear John, Thank you for the feedback. We are glad you enjoyed your stay with us. The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Hope to see you again soon.

2/10 Forfærdeligt

Ged

I stayed in a second floor room and couldn’t sleep for a low, rumbling noise coming into the room. After one of the night concierges confirmed there was a noise, I was relocated to a new ( quieter) room by the fab night crew but got FOUR hours sleep. Complained but no refund yet.
Overnattede 1 nat i marts 2024
Svar fra Anca den 2. apr. 2024
Dear GedSorry to hear about your experience. We have processed your refund with expedia, this will take a couple of days to show on your account.

10/10 Fremragende

Toby

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely thank you. Looking forward to returning.
Overnattede 1 nat i marts 2024
Svar fra Anca den 19. mar. 2024
Dear Toby, Thank you for the 5 star. We really appreciate your time and kind words for our staff. Our main aim is to make our guest to feel welcomed and happy when staying with us. Thank you once again for the kind words and recommendations. We hope to see you again soon.

8/10 Udmærket

Steve

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good apart from Expedia somehow booked us a disability room !! Orthopedic beds , hard ,so not a good sleep. Queried with reception & they said did you book through Expedia !! Check your room out b4 moving in your luggage etc.
Overnattede 1 nat i marts 2024
Svar fra Anca den 18. mar. 2024
Dear Steve, Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are glad that you enjoyed your stay. The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Please accept our apologise about the room. Hope to see you again soon.

10/10 Fremragende

Rormullar

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great services and customer support
Overnattede 1 nat i marts 2024
Svar fra Anca den 4. mar. 2024
Dear Rormullar,Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with the team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

8/10 Udmærket

Walter

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff, central location with car parking on site. Comfortable quiet room but plenty of space. Some areas of hotel beginning to look tired and outdated.
Overnattede 2 nætter i februar 2024
Svar fra Anca den 21. feb. 2024
Dear Walter, Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with the team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

10/10 Fremragende

Mohammed

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience
Overnattede 1 nat i februar 2024
Svar fra Anca den 19. feb. 2024
Dear Mohammed,Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are glad that you enjoyed your stay . The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Hope to see you again soon.

4/10 Dårligt

Julia

Overnattede 1 nat i februar 2024
Svar fra Anca den 15. feb. 2024
•Thank you for your review

10/10 Fremragende

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good distance for exploring Stratford, very friendly staff, comfortable bed in large room all set in lovely grounds.
Overnattede 1 nat i februar 2024
Svar fra Anca den 15. feb. 2024
Dear Daniel, Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

10/10 Fremragende

Stephen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very happy with our stay the only disappointment was from about seven in the morning noise came from the cleaning cupboard/ office which was in the same ground floor corridor as our room
Overnattede 3 nætter i februar 2024
Svar fra Anca den 15. feb. 2024
Dear Stephen,Thank you for the 5 star. We really appreciate your time and your feedback. Our main aim is to make our guest to feel welcomed and happy when staying with us. Really sorry about the noise, this will be passed on to the right departments. We hope to see you again soon.

8/10 Udmærket

Margery

Overnattede 2 nætter i februar 2024
Svar fra Anca den 8. feb. 2024
Dear Margery Thank you for taking the time to rate us. We hope to see you soon.

10/10 Fremragende

David

Rejste med familie, Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter
Our Favorite
Our favourite hotel in Stratford upon Avon.
Overnattede 2 nætter i februar 2024
Svar fra Anca den 7. feb. 2024
Dear David, Thank you for choosing us and for leaving your feedback. We are glad to hear you enjoyed your stay with us. Hope to see you again soon.

8/10 Udmærket

Mr Robin M

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfectly decent, clean hotel
Perfectly decent, clean hotel with good breakfast and in a good location. Not much character and gym a bit small/not much equipment, but otherwise all good
Overnattede 1 nat i februar 2024
Svar fra Anca den 6. feb. 2024
Dear Robin MThank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are glad that you enjoyed your stay . The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Hope to see you again soon.

6/10 Okay

Anne

Rejste med partner
We had a very strong smell coming from the bathroom and into the bedroom. Tried ringing reception after we got back to our room in the evening but no answer. Spoke to the receptionist in the morning and all she said was she would speak to housekeeping But we were leaving that morning Not happy
Overnattede 1 nat i februar 2024
Svar fra Anca den 5. feb. 2024
Dear Anne Thank you for taking the time and write us your feedback. We are so sorry that you did not enjoyed your stay with us. We appreciate all feedback as this helps us to improve our services. This is will be reported further to the right departments. We hope we can gain your trust and book with us again. Hope to see you again soon.

8/10 Udmærket

David

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
FirtsChoice
We visit Stratford upon Avon several times a year and this is our first choice hotel.
Overnattede 2 nætter i februar 2024
Svar fra Anca den 5. feb. 2024
Dear David, Thank you for writing your review. We really appreciate your time and kind words. Our main aim is to make our guest to feel welcomed and happy when staying with us. We hope to see you again soon.

8/10 Udmærket

Johan

Forretningsrejsende
Synes godt om: Rengøring
Overnattede 2 nætter i januar 2024
Svar fra Anca den 5. feb. 2024
Dear Johan, Thank you for your review. Hope to see you again soon.

10/10 Fremragende

Krzysztof

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Most welcoming.
Warm welcome as usual.
Overnattede 2 nætter i januar 2024
Svar fra Anca den 5. feb. 2024
Dear Krzysztof,Thank you for the review and kind words. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon.

10/10 Fremragende

Jaspal

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff, very clean, only issue is that restaurant closed too early. Otherwise excellent!!
Overnattede 1 nat i januar 2024
Svar fra Anca den 31. jan. 2024
Dear Jaspal, Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. We are glad that you enjoyed your stay . The happiness and satisfaction of our guests is a priority. Our staff takes pride in delivery the best service to our guests. Hope to see you again soon.

10/10 Fremragende

Krzysztof

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great staff and Maddy on reception always remembers me as a frequent user.
Overnattede 1 nat i januar 2024
Svar fra Anca den 16. jan. 2024
Thank you for taking the time to leave us your review. Your kind words are truly appreciated and will be shared with team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon

8/10 Udmærket

Natalie, Chichester

Overnattede 1 nat i december 2023
Svar fra Anca den 9. jan. 2024
Dear NatalieThank you for choosing to stay with us and for your feedback. Hope to see you again soon.

10/10 Fremragende

Krzysztof

Overnattede 1 nat i november 2023
Svar fra Anca den 2. jan. 2024
Dear Krzysztof Thank you for taking the time to leave us your review.

6/10 Okay

E

Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Anca den 2. jan. 2024
Dear EThank you for taking the time and leave us a review. We are glad you enjoyed your stay. We hope to see you again soon.

10/10 Fremragende

Michelle

Overnattede 1 nat i december 2023
Svar fra Anca den 2. jan. 2024
Dear Michelle Thank you for the 10/10 really appreciate the feedback. Our main aim is to make our guests to feel welcomed and happy when staying with us. We hope to see you again soon.

10/10 Fremragende

Simon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good for dogs, walking distance to town
Excellent position, large car park, electric vehicle chargers
Overnattede 3 nætter i december 2023
Svar fra Anca den 2. jan. 2024
Dear Simon Thank you for the 10/10. We are grateful for taking the time and write us a review and that you enjoyed your stay. Its our priority to make sure every guest feels welcomed and happy when staying with us. We hope to see you again soon.

10/10 Fremragende

Simon

Overnattede 1 nat i december 2023
Svar fra Anca den 2. jan. 2024
Dear Simon Thank you for the 10/10. We really appreciate your feedback. We hope to see you again soon.

10/10 Fremragende

Krzysztof

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Anca den 21. dec. 2023
Dear Krzysztof Thank you for the feedback. We hope to see you again soon.

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Synes ikke om: Service og personale
Manage your expectations
The hotel is showing its age and could do with a refit, especially in communal areas. Rooms are OK, but the quality doesn't meet the price point. Avoid the breakfast, its poor quality, limited choice, poor service and poorly stocked.
Overnattede 1 nat i december 2023
Svar fra Anca den 19. dec. 2023
Dear Anonymous Thank you for taking the time and leave us your feedback. We appreciate all feedbacks as it is a good way to find out where we can improve. Really sorry that you did not enjoyed your experience with us. We are committed in providing the highest level of service and comfort to every guest who walks through our doors. We regret that we fell short of this goal during your stay. This will be passed on to the right departments. We hope we can gain your trust and book with us again. Hope to see you soon.

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Have often stayed at the hotel over 30 years and have always been happy about it. This stay was no different.
Overnattede 1 nat i december 2023
Svar fra Anca den 18. dec. 2023
Dear David Thank you for the kind words and for the 10/10 review. Our team takes lots of care in providing the best service to our guests. Your kind words are truly appreciated and will be shared with team, who take pride in delivering exceptional service. We hope to see you again soon.

10/10 Fremragende

Krzysztof

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra anca den 18. dec. 2023
Dear Krzystof, Many thanks for your feedback, we are pleased to hear that you have enjoyed your stay with us.

8/10 Udmærket

Emma

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Anca den 14. dec. 2023
Dear Emma Thank you for choosing to stay with us. Glad to hear you enjoyed your stay and really appreciated your 9/10 score. We hope to see you again soon.

10/10 Fremragende

Krzysztof

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Anca den 12. dec. 2023
Dear KrzysztofThank you for your feedback

8/10 Udmærket

Peter

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
It was good
Overnattede 1 nat i november 2023
Svar fra Anca den 1. dec. 2023
Dear Peter .Thank you for taking the time and leave us feedback. Your kind words are truly appreciated and will be shared with the team, who take pride in delivering exceptional service. We are committed in providing each and every guest with a comfortable memorable stay. We hope to see you again soon.

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
5 minutes walk to playhouse theatre 10 minutes walk for site seeing & shopping safe parking good breakfast for the price
Overnattede 2 nætter i november 2023
Svar fra Doubletree Reception den 22. nov. 2023
Dear David , Thank you for taking the time to write to us. We appreciate your wonderful feedback and this will be passed on to the right departments. The happiness and satisfaction of our guests is a priority. We hope to see you soon.

4/10 Dårligt

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing
No hot water in the shower, people in next door playing Ed Sheeran very loudly very early in the morning, wallpaper peeling off the wall in the room, no bedside lamp. No fault of the staff at all, but the whole place was feeling quite run-down, and totally not worth the price.
Overnattede 1 nat i november 2023
Svar fra The reception team den 20. nov. 2023
Thank you for your review Anonymous, I'm sorry to hear regarding the hot water. An engineer has since fixed this in your room, as well as the other items you have reported. We strive to deliver a better experience and hope you will see an improvement on your next stay.

10/10 Fremragende

Edward

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Marvellous location near centre spacious and beautiful hotel
Overnattede 1 nat i november 2023
Svar fra The reception team den 20. nov. 2023
Thank you for your 5/5 review Edward! really pleased you enjoyed our beautiful hotel and hope to welcome you back soon.

10/10 Fremragende

Steve

Overnattede 1 nat i november 2023
Svar fra Anca den 12. dec. 2023
Dear Steve Thank you for your review

8/10 Udmærket

Victoria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra The reception team den 20. nov. 2023
Thank you for your review Victoria, I'm pleased to see you enjoyed your stay overall and hope we can welcome you back soon.

10/10 Fremragende

Krzysztof

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra The reception team den 20. nov. 2023
Thank you for your 10/10 stay Krzysztof. I'm pleased to see you continue to enjoy your stays with us and hope we can welcome you back soon.

10/10 Fremragende

Krzysztof

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great welcome from Maddy on reception - always nice to be remembered if you stay here frequently.
Overnattede 1 nat i november 2023
Svar fra The reception team den 13. nov. 2023
Thank you for your 10 / 10 review Krzystof! Thank you for your appreciation of our reception Supervisor Maddy, I will certainly share your thanks with her.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent location, parked the car at the hotel and walked everywhere we wanted to visit. Family room was very spacious, comfortable with lots of storage for bags and coats. Breakfast had a nice selection and the staff were all so welcoming and helpful. Will definitely come back for our next visit.
Overnattede 1 nat i november 2023
Svar fra The reception team den 13. nov. 2023
Thank you for your 10 / 10 review Anonymous, really pleased to see you enjoyed the hotel facilities and found the staff welcoming. we hope to welcome you back in the near future!

10/10 Fremragende

Rose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra The reception team den 7. nov. 2023
Thank you for your 10/10 review Rose! Hope to welcome you back in the near future

10/10 Fremragende

Krzysztof

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra The reception team den 7. nov. 2023
Thank you for your 10 / 10 review Krzysztof! Pleased to see you enjoyed your stay and hope we can welcome you back.

10/10 Fremragende

Isabel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
ÓTIMO o lugar.
Overnattede 1 nat i oktober 2023
Svar fra The reception team den 31. okt. 2023
Thank you Isabel for your 5/5 review! We look forward to welcoming you back in the near future