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Anmeldelser af Mercure Stratford-upon-Avon Shakespeare Hotel

4 out of 5
Mercure Stratford-upon-Avon Shakespeare Hotel
Chapel Street, Stratford-upon-Avon, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 366 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 395 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 155 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 62 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 22 af i alt 1000 anmeldelser" "

8,2/10

Rengøring

8,4/10

Service og personale

7,8/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Overnattede 1 nat i maj 2019
Svar fra James / Manager den 31. maj 2019
Thank you for your feedback - we are glad you enjoyed your stay and hope to welcome you back soon. Best wishes

6/10 Okay

Chris

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Disappointing
Room was large and clean, bed comfortable. Lots of glasses and room service trays in all the corridors. Hotel desperately needs refurbishing, no atmosphere or style to the place. Shame as a waste of a potentially beautiful building
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Lisa

Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Dawn

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023

4/10 Dårligt

Amanda

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Expensive for the condition of the hotel.
We didn’t know until we arrived the hotel is closing down for a refurbishment and has been bought out. Our bathroom was dangerous. Shower was literally coming away from the wall toilet flush didn’t work every time. Bedroom dirty. We don’t mind tired as long as things work and are clean.
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Linda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stunning old building & comfy stay
Really enjoyed our little overnighter here. Absolutely stunning building. Nice size room with high ceiling in gorgeous Tudor style. Bed comfy nice bedding. Read some bad reviews but was pleasantly surprised. Yes the carpet is a little old and the chair by the window but it’s all part of the charm. Large modern bathroom. Only negative was a little dust on the windowsills nothing to ruin a lovely comfy night sleep and lovely staff at check in too
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Paul

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i oktober 2023

8/10 Udmærket

Susan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Welcoming and friendly. Room comfortable. The hotel is about to close for refurbishment- and it is looking pretty tired right now. Very conveniently situated for the theatre.
Overnattede 1 nat i oktober 2023

4/10 Dårligt

Miss Emma

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wouldn't stay again
The location is good but the hotel is very shabby and dirty. Our hotel room had black mould and the bath taps weren't working properly. We also didn't have any heating and there were no car parking spaces.
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Alan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2023

6/10 Okay

James

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Sub standard hotel with good location
The hotel boasts a fantastic location, but regrettably falls short of expectations given its price point. Contrary to the enticing images displayed, there was a notable absence of afternoon tea options, with the caveat that such bookings must be made in advance via an external platform, such as Groupon. Furthermore, the car park operates on a first-come, first-served basis, with an additional inconvenience of no staff available at the front desk upon my arrival, resulting in a lengthy 30-minute wait just to check-in. Much better hotels on the vicinity!!!
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Noreen

Synes godt om: Rengøring, service og personale, værelsets komfort
Fantastic location.
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Andrew

Overnattede 1 nat i oktober 2023

6/10 Okay

Simon

Overnattede 1 nat i september 2023

8/10 Udmærket

MARY

Overnattede 2 nætter i september 2023

10/10 Fremragende

Bill

Overnattede 1 nat i september 2023

8/10 Udmærket

caroline

Overnattede 1 nat i september 2023

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a hotel with a real sense of place. I loved the fact that the rooms were named after Shakespeare characters. The hotel was old but with all the modern conveniences (a lift, ensuite facilities).
Overnattede 6 nætter i september 2023

10/10 Fremragende

David, Huddersfield

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very well appointed property ideally situated in centre of Stratford. Breakfast was very generous with good choice of cerals and cooked items. Staff were friendly, approachable and efficient.
Overnattede 4 nætter i september 2023

10/10 Fremragende

Kee Liang

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Its actually 3 houses joined as 1. Ask for the rooms on the life/car park side for newer rooms with level floorings. Ask for the older side if you like to stay in a Tudor house.
Overnattede 4 nætter i september 2023

6/10 Okay

Joanna

Old building so expected it to not have all mod cons, but room was a little shabby and could do with updating.
Overnattede 1 nat i september 2023

8/10 Udmærket

Yvonne, Oronoco

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A charming stay with an easy walk to the Royal Shakespeare Theatre and the waterfront. The room was quaint and comfortable with a large bathroom and great shower (inside a tub). The breakfast was a typical UK affair with a variety of breads, jams, fruit and hot foods served in a common room with close-together tables. The front rooms have low-beamed ceilings and lots of ambience.
Overnattede 2 nætter i september 2023

2/10 Forfærdeligt

Caroline

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Extremely disappointing
This hotel is desperately in need of updating. The first room we were offered had ripped net curtains, casement windows that would not close properly with no secondary glazing and was located in a separate block across the car park from the main hotel. The outside door to this block was open when we arrived and windows into the corridor were wide open - security was clearly not a priority. I wasn't comfortable staying in this room and the receptionist gave us unlabelled keys to another room in the main hotel. On opening the door to this room, I was extremely surprised to find that it was already occupied by another guest. We were offered another room, back on the second floor of the other block and had to accept this room as there were literally no other hotel rooms available in Stratford that night (and believe me, I looked). The sheets and duvet were clean, and that is the only positive thing I can say about it. Furniture covers were stained, walls were dirty, there were gaps between the wall and window frames, the spaces between the window and secondary glazing were filthy with dead insects, the soap and shower gel dispensers were empty. Bedside lamps did not work, bedside drawer would not stay closed. Parking was very limited on site. We left before breakfast. The receptionist we dealt with was not rude, but nor was she helpful or particularly polite. Overall very far from what we expected from a branded 4 star hotel.
Overnattede 1 nat i september 2023

2/10 Forfærdeligt

E

Overnattede 2 nætter i september 2023

10/10 Fremragende

Philip

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great old Hotel...Great Location!
Overnattede 1 nat i august 2023

4/10 Dårligt

Valerie

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Long in the tooth
Water temperature in shower went from scalding hot to ice cold. No way to get consistent temperature. AirCon was terribly inefficient and didn’t work consistently. Our room number and room was virtually unfindable as no directional signage had our room number. Overall a very poor experience for the price we paid.
Overnattede 1 nat i september 2023

8/10 Udmærket

Victoria

Synes godt om: Service og personale
Great location and good parking. We were upgraded to a suite so loved our room. Breakfast was pleasant and staff were helpful
Overnattede 1 nat i september 2023

4/10 Dårligt

Chris

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was not ready, check in was over an hour late and not to the room we’d booked. The hotel bar did not open first nor last. The whole place was terribly understaffed, room carpet was dirty and stained. The headboard was dirty and stained and the tv remote batteries were flat.
Overnattede 1 nat i september 2023

10/10 Fremragende

roy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Mercure in Stratford is an old building.This is not a 5 star resort.I say this as a positive statement.The world needs both.I love the vintage nature of The Mercure.It's a a perfect reprasentative of Stratford as a whole-English,old, Beautiful and magical.I love the old beams,not a single right angle to be found.Wonderful sitting spaces,and a short walk to the beautiful park with canals.
Overnattede 2 nætter i august 2023

6/10 Okay

Martyn

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
We stayed here 18years ago and have amazing memories of that stay. Unfortunately, it seems little money has been spent on the hotel for along time. Tape covered gaps in the carpet, carpet is frayed and full of stains, a once vibrant lounge area was empty with no atmosphere before the theatre. Tv in room was old with awful internet signal and a dirty faded remote. Bathroom full of old staining and suite that has seen better days. What was once an amazing venue to stay has become a dated tired shell of its self and to be honest made us quite sad
Overnattede 1 nat i september 2023

8/10 Udmærket

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely place to stay for the weekend would recommend it The staff are really helpful and polite.would stay here again
Overnattede 2 nætter i august 2023

10/10 Fremragende

Edward

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Situated centrally such a beautiful town marvellous building
Overnattede 4 nætter i august 2023

6/10 Okay

Dianne

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
in the center of the town
Overnattede 1 nat i august 2023

8/10 Udmærket

Jessica

Rejste med partner
Synes godt om: Rengøring, service og personale
Interesting historical property. Could do with a bit of tlc but excellent location. Issue with the towel rail being too close to the toilet as i burnt my arm on it.
Overnattede 1 nat i august 2023

10/10 Fremragende

Christine

Overnattede 1 nat i august 2023

8/10 Udmærket

Antony

Synes godt om: Rengøring, service og personale, værelsets komfort
Short break
Fab place to visit. Plenty of lovely eateries and easy to get around
Overnattede 3 nætter i august 2023

8/10 Udmærket

Valda

Synes godt om: Service og personale, værelsets komfort
Friendly, helpful staff. Rooms quite small and could do with a little TLC. Beds really comfortable. Location perfect for everything. Breakfast had very good selection. Overall a good choice for a 2 night stay.
Overnattede 2 nætter i august 2023

8/10 Udmærket

A

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
ON business trip
All great as usual but no VAT receipt sent to my email address. Stayed lots of times here and usually very good
Overnattede 1 nat i august 2023

8/10 Udmærket

Phil

Overnattede 1 nat i august 2023

6/10 Okay

Chris

Mmm!
Not perfectly clean damaged curtains stained carpet previous persons food in fridge customer service not interested no apology on arrival no clear information about hotel and restaurant and floors in room creaked at every movement.
Overnattede 2 nætter i august 2023

8/10 Udmærket

D

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Above expectations
Great dinner service in a secluded private room for 21 people. Amazing meal too.
Overnattede 1 nat i august 2023

8/10 Udmærket

NIGEL

Synes godt om: Rengøring, service og personale, værelsets komfort
Great location a bit expensive
A great location and lots of character in this hotel. A bit expensive considering you have to pay extra for breakfast and parking which added another £78 to our 2 night stay. The room was clean and comfortable but a little tired and could benefit from a coat of paint. And some new arm chairs. The breakfast was generally good but warm rather than hot. Overall we enjoyed our stay but felt itvwas somewhat expensive given the quality of the hotel.
Overnattede 2 nætter i juli 2023

10/10 Fremragende

William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A beautiful old original building which is in great condition and very quaint. Service was excellent and it’s so central to the most beautiful town.
Overnattede 1 nat i juli 2023

10/10 Fremragende

O

Overnattede 1 nat i juli 2023

2/10 Forfærdeligt

James

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
POOR SERVICE AND MIS-INTERPRETING your services
We had to cut our visit short due to a health issue back home. We contacted the reception immediately to inform them and where told they would adjust the bill due to the circumstances. We paid the bill but we’re given NO invoice/ receipt and only found out that we were charged full price for two days we didn’t stay. I addition we booked on basis of having 24 hour room service to find we were lied to and only provided the service 3-4 hours a day. My wife is I’ll and can’t walk far but had to get dinner by walking to local places
Overnattede 3 nætter i juli 2023

8/10 Udmærket

Elizabeth, Redmond

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is right in the heart of Stratford-upon-Avon and everything is so convenient to get to. The room was quiet and the bed very comfortable. We loved the history of the building and the staff were very helpful. The only thing we would have preferred to have is a choice with breakfast. Its 12 pounds for a buffet, which is extensive, but no option for a reduced price for just cereal or toast, for example.
Overnattede 3 nætter i juli 2023

10/10 Fremragende

Alan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A fantastic experience - staying in a historic property with appropriate modernisation in the very heart of a major historic town.
Overnattede 2 nætter i juli 2023

2/10 Forfærdeligt

Damian

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023

6/10 Okay

Alison

Rejste med partner
Synes ikke om: Service og personale
Check in was slow, the flowers which should’ve been IN the room weren’t and I was told at that point, the flowers I was told would be about £28 were actually going cost £40. There was no apology offered and no explanation as to why nobody had bothered to contact me previous to this, to advise of the revision in price. Very poor service.
Overnattede 1 nat i juli 2023

10/10 Fremragende

Neil

Synes godt om: Rengøring
Overnattede 1 nat i juni 2023