3 udendørs pools, hytter (tillægsgebyr), parasoller

Anmeldelser af The Westin Beach Resort & Spa at Frenchman's Reef

4.5 out of 5
The Westin Beach Resort & Spa at Frenchman's Reef
5 Estate Bakkeroe, Po Box 7100, St. Thomas, St. Thomas

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 380 af i alt 1008 anmeldelser" "
Bedømmelse på 8 − Udmærket. 338 af i alt 1008 anmeldelser" "
Bedømmelse på 6 − Okay. 179 af i alt 1008 anmeldelser" "
Bedømmelse på 4 − Dårligt. 71 af i alt 1008 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 40 af i alt 1008 anmeldelser" "

8,2/10

Rengøring

8,0/10

Service og personale

8,6/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Flemming, Slagelse

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super hotel - skøn beliggenhed
Dejligt hotel, stort, men indrettet super. Fantastisk udsigt over hav, privat strand, indsejling og by.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We love Frenchman's reef!!
Fantastisk hotel, dejligt værelse (morgning star beach front kan varmt anbefales) super morgenmad (tilkøb det; det er det værd). Skønne pools, velfungerende WiFi!!

4/10 Dårligt

Andres

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Property staff are rude and lazy. Ordered sushi at one of the on premise restaurants and it took 2 hours to get it
Overnattede 7 nætter i maj 2024

4/10 Dårligt

zhong

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Great facilities matched with unmotivated services!
Overnattede 5 nætter i maj 2024

8/10 Udmærket

Jose E

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful Property , food was average and expensive, staff was ok
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 11. maj 2024
Jose E, thank you for choosing The Westin Beach Resort & Spa at Frenchman’s Reef and for sharing your experience. It's delightful to hear you appreciated our beautiful property. We also take your comments about the food and our team into consideration, as we continuously strive to better tailor our services to guests' expectations. We look forward to enhancing your experience on your future stay.

10/10 Fremragende

Debra

Rejste med familie, Rejste med kæledyr
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Amazing property! Loved that there are 3 pools and beaches close by. Clean.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 6. maj 2024
Debra, thank you for your feedback. It's always a pleasure to hear that guests love and appreciate The Westin Beach Resort & Spa at Frenchman’s Reef. We're thrilled you enjoyed our numerous pools and proximate beaches. Your comments about our cleanliness makes us proud. We're looking forward to welcoming you back.

6/10 Okay

Nasreen

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 4. maj 2024
Nasreen, thank you for staying with us and taking the time to rate your experience. Your feedback is essential in our mission to improve guest experiences. We hope to welcome you back and provide an improved stay in the future.

10/10 Fremragende

Iris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful property and view.
Overnattede 7 nætter i april 2024
Svar fra Customer Service den 3. maj 2024
Iris, thank you for your glowing words about The Westin Beach Resort & Spa at Frenchman's Reef. We're thrilled that you appreciated our aesthetically pleasing property and the stunning vistas we offer. Looking forward to welcoming you back for more memorable experiences!

8/10 Udmærket

Masako

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cleanness of the facility and friendliness of the staff. The beach at Morningstar Bay was just wonderful, turquoise water, waves were gentle, clean white sand beach. We had a wonderful vacation there.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 1. maj 2024
Masako, it's wonderful to hear you had such a fantastic vacation at The Westin Beach Resort & Spa at Frenchman’s Reef. We're delighted you appreciated the cleanliness of our property and the friendly nature of our team members. Your kind words about the gentle waves and pristine white sands at bay truly makes us proud. We look forward to welcoming you back for another memorable experience.

8/10 Udmærket

Jacquelyn M, Spring Grove

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Air conditioning in room was not working well. Always at 72 even though had it set for 67. Called twice, no one came to look at it ot followed up with us.
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 1. maj 2024
Jacquelyn, it's regrettable to hear that you faced issues with the room temperature and service follow-up. Assuredly, providing prompt and efficient assistance is part of our ongoing commitment. We're here to provide comfortable and relaxing stays. Please accept our apologies for any inconvenience caused. Your feedback will be taken into account for future service betterment.

10/10 Fremragende

Wendy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 29. apr. 2024
Wendy, it's greatly encouraging to know you had a fantastic experience at The Westin Beach Resort & Spa at Frenchman’s Reef. Your high rating speaks volumes and we can't wait to welcome you back in the future for more memorable moments.

6/10 Okay

Edward

Rejste med familie
Synes ikke om: Rengøring
Upon arrival to our room the floor between the beds had peanuts and peanut piees on the carpeting - had not been cleaned from the prior rentors. What was good? Reese and Emily at the pool bar - outstanding customer service - their attitudes are amazing and strive to keep all customers happy.
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 26. apr. 2024
Edward, it is truly regrettable to learn about your issues with the room cleanliness upon your arrival. Our goal is to provide all our guests with impeccable rooms, so be assured that your feedback is taken seriously. On a brighter note, our colleagues Reese and Emily are thrilled to be recognized for their excellent customer service. We are grateful for your feedback and hope to see you again.

10/10 Fremragende

Mieraf

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 23. apr. 2024
Mieraf, it's wonderful to hear that your stay with us at The Westin Beach Resort & Spa at Frenchman’s Reef met your expectations. We sincerely appreciate your high rating on Expedia. Thank you for your support, and we hope to welcome you back in the near future.

8/10 Udmærket

Richelle A

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 17. apr. 2024
Thanks for the 4/5 rating, Richelle!We're thrilled you enjoyed your time at The Westin Beach Resort & Spa at Frenchman’s Reef so much! We look forward to sharing an even better experience with you soon.

10/10 Fremragende

Aric

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 17. apr. 2024
Thank you for the excellent rating, Aric!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Westin Beach Resort & Spa at Frenchman’s Reef! We look forward to hosting you again soon.

10/10 Fremragende

Marissa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 14. apr. 2024
Thanks for the amazing rating, Marissa!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Westin Beach Resort & Spa at Frenchman’s Reef!

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 13. apr. 2024
Anthony, it's great to see such a high rating for The Westin Beach Resort & Spa at Frenchman’s Reef. We trust you had an exceptional stay with us and we look forward to providing another top-notch experience on your next visit.

6/10 Okay

Theodore Bryan

Rejste med familie
Synes godt om: Faciliteter
Property nice. Not directly on sand. No valet parking
Overnattede 7 nætter i marts 2024
Svar fra Customer Service den 9. apr. 2024
Theodore, thank you for your feedback. It's great that you liked the property. Your input on the location and parking is appreciated as it helps us understand guests' preferences better. We hope to have the opportunity to provide an even more satisfactory experience for you in the future.

8/10 Udmærket

Andrey

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice private beach
Overnattede 5 nætter i marts 2024
Svar fra Customer Service den 9. apr. 2024
Andrey, thank you for sharing your thoughts. It's wonderful to hear that you appreciated the private beach at The Westin Beach Resort & Spa at Frenchman’s Reef. We hope you experienced memorable moments and look forward to welcoming you back for your next visit.

10/10 Fremragende

Corinne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Our family stayed only one night between other locations. We had a beautiful oceanfront room and enjoyed our time at the adult pool swim up bar.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 5. apr. 2024
Corinne, thank you for your lovely feedback. It's fantastic to hear that your family had an enjoyable stay at The Westin Beach Resort & Spa at Frenchman’s Reef, and that you found the oceanfront room to be delightful. We're also thrilled that our adult swim up bar offered an enjoyable experience. Our team members are excited for the opportunity to serve you and your family once again on your next visit.

10/10 Fremragende

Heather M

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent stay
Overnattede 4 nætter i marts 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 3. apr. 2024
Heather, we're thrilled to hear about your fantastic experience at the Westin Beach Resort and Spa! Our team takes pride in providing phenomenal service and we're glad that this was reflected during your stay. We can't wait to welcome you back for another amazing stay in the future!

10/10 Fremragende

April

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a true resort. It has three pools, including a splash area for young children and a private pool for adults. There's also a private beach and staff on hand to provide free beach activities like paddle boarding, kayaking and snorkeling. My favorite favorite part is the gym! It's super modern with a water view and the pickleball court was very popular. Many will notice every spot at this resort as a view, from the restaurants to even the hotel store balcony. The only consideration is this island is not walkable, so if you need to get to a local store you need a taxi and food service ends at 10pm and there's no Door Dash, so late night snackers better plan ahead.
Overnattede 5 nætter i marts 2024
Svar fra Customer Service den 4. apr. 2024
April, it's heartening to know you had a fulfilling experience at The Westin Beach Resort & Spa at Frenchman’s Reef. We're glad our abundant amenities, comprehensive fitness center, and stunning views met your approval. We also appreciate your note on local accessibility and evening food options. We'll certainly pass these on for further consideration. We eagerly await your next visit for even more fun-filled beach activities and starlit experiences.

10/10 Fremragende

Nicolette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I LOVED this hotel. I came here the first day by myself and felt so safe and all the workers were so accommodating to me and helping me know to about what to do and how to stay safe. Also, the breakfast is to die for, so so so so good! This hotel is definitely more of a family styled hotel, so there are lots of kids, but they do have adult areas that have bars and beautiful views! 10/10 recommend
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 2. apr. 2024
Nicolette, your heartening review about your stay at The Westin Beach Resort & Spa at Frenchman’s Reef is greatly appreciated. It's delightful to know our team members catered to your needs and provided useful advice to enhance your stay. We're indeed proud of our high-quality breakfast and the diverse setting perfect for both families and individuals seeking a tranquil ambiance with breathtaking views. It'll be our pleasure to host your stay again in the future. Thank you for your glowing recommendation!

10/10 Fremragende

Roderrick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was nice! The resort is amazing! The views are top tier!
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 1. apr. 2024
Roderrick, it's delightful to hear your encouraging words about The Westin Beach Resort & Spa at Frenchman's Reef. We're pleased that our resort and its beautiful views left such a positive impression. We sincerely look forward to welcoming you back for another amazing experience.

10/10 Fremragende

Leonardo Manuel Concha

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Excelente opción en St Thomas
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 1. apr. 2024
Leonardo, we're thrilled you had such an excellent experience at The Westin Beach Resort & Spa at Frenchman’s Reef. Thank you for choosing us and we hope to see you again on your next visit to St Thomas.

10/10 Fremragende

Sean

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 2. apr. 2024
Sean, thanks for choosing The Westin Beach Resort & Spa at Frenchman's Reef and sharing your wonderful rating. We're thrilled to see you had a five-star experience. We eagerly look forward to hosting your next stay with us.

10/10 Fremragende

Jazmin Elizabeth

Synes godt om: Rengøring
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 30. mar. 2024
Jazmin, thank you for your fantastic rating. We're thrilled that your stay at The Westin Beach Resort & Spa at Frenchman’s Reef met your expectations. We hope to welcome you back soon for another delightful experience.

10/10 Fremragende

Tamarah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 29. mar. 2024
Tamarah, we are thrilled to see your high rating of The Westin Beach Resort & Spa at Frenchman’s Reef. It seems like you had an excellent stay with us. We strive to provide a memorable experience to all our guests. Your feedback is greatly appreciated and we hope to have the chance to host you on a future visit!

10/10 Fremragende

JaLissa

Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 16. apr. 2024
JaLissa, it's wonderful to hear that you've had a great stay at The Westin Beach Resort & Spa at Frenchman’s Reef. We are thrilled you took the time to rate us, and we look forward to welcoming you back in the near future. Thank you so much for your support.

10/10 Fremragende

Andrea

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra Customer Service den 28. mar. 2024
Andrea, it's wonderful to hear that your stay at The Westin Beach Resort & Spa at Frenchman’s Reef was enjoyable. We appreciate you taking the time to provide a rating on Expedia and we look forward to welcoming you back in the future!

10/10 Fremragende

Robert, Spicewood

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful views of the bay, and cruise ships coming and going. We only had one night due to a Cancelled flight, but the service and accommodations were excellent. We had dinner at the boy sushi bar, and really enjoyed the sushi and atmosphere. I would definitely consider this a great place to stay while in the Virgin Islands. The only issue was the room AC took quite a while to cool down and drop the humidity. Not bad enough to complain at the time, but if it was any hotter might have let the maintenance crew know. Otherwise was too tired from a long day of flight delays in a crowded hot airport (STT).
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 27. mar. 2024
Robert, it's wonderful to hear you found the views at The Westin Beach Resort & Spa at Frenchman’s Reef compelling and appreciated our culinary offerings. Understandably, ideal room temperature is crucial for comfort, so we appreciate your patience on that front. We're hopeful your AC situation was a minor issue in an otherwise enjoyable stay. Your kind words about considering us as your go-to place in the Virgin Islands are greatly appreciated and we're looking forward to hosting you again. Safe travels until then.

6/10 Okay

Kate

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
No cell phone reception in the room—we had to walk outside to get reception. The WiFi didn’t work for us and the TV had a big box of resort info blocking the screen that we couldn’t get rid of so we couldn’t use it. The room was also tiny had no microwave and the bed was so stiff it hurt my back. Not worth $800 before tax! I’ve stayed at many hotels under $300 that were more comfortable. The resort outside the room was pretty.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 27. mar. 2024
Kate, thank you for sharing your feedback. It's a letdown to hear about the technical difficulties you experienced during your stay, particularly with the phone reception and in-room amenities. We always aim to provide seamless and comfortable accommodations. It's good to know you found the outdoor surroundings appealing, but we understand that comfort extends to private quarters as well. We value your input and it helps us make relevant improvements. Our team is eager to correct these discrepancies should you decide to stay with us again. We believe we can provide a more satisfying experience for you.

6/10 Okay

Jennifer

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This is a beautiful property. My only complaint was a corporate event was being held during our stay and my family and I were prevented the use of the main pools and bar. We were also paying guests and would like to have use of the pool instead of being crammed with 200 other guests into a smaller area and having to walk flights of stairs for bar service.
Overnattede 5 nætter i marts 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 19. mar. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

10/10 Fremragende

Jessica Eileen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
i love the views. and the property pools and lounge chairs were my favorite
Overnattede 4 nætter i januar 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 19. mar. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Fremragende

Calvinique

Synes godt om: Rengøring, faciliteter
Awesome
Overnattede 2 nætter i marts 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 19. mar. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Fremragende

JOHN CHARLES

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Gorgeous views from the hotel. We enjoyed the combination of beach and pool environments the hotel offers. Food service at some of the restaurants were lacking. Some of the restaurants had capacity but the staff was not willing to fill the tables, at peak dining times.
Overnattede 4 nætter i marts 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 19. mar. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

4/10 Dårligt

Edina

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Do not recommend this property for vacation on St. Thomas. The Westin staff was unfriendly throughout the resort (from the beach bar to the pool area to the front desk). The only staff members who were nice and deserve a shout out was Benito who checked us in and the lady at the concierge desk who helped us with dining options. Cleaning ladies were so loud in the hallways every morning and didn’t vacuum the room once during our 4 days there. Cashiers/baristas at the Frenchman’s cafe constantly charged me for a large coffee when I asked for a small. At the end of our stay, the front desk charged us an extra 110 dollars for internet when we used the “free WiFi” they advertised on their website and on Expedia. The views from the property are beautiful, the amenities are also very nice, also I do recommend dining at the sushi restaurant however the service was so disappointing that if I do return to St. Thomas in the future, I will definitely not be staying here. You’re better off spending a bit more and getting a much better vacation experience at a 5 star hotel.
Overnattede 4 nætter i februar 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 19. mar. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the many inconveniences you have experienced. Hope to have you back in the future!

10/10 Fremragende

Leonard

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really liked the various places to eat. We also enjoyed the shuttle to the Bouy Haus where we could walk to the Salt Shack to eat. We used the kayaks and liked the beach.
Overnattede 11 nætter i februar 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 19. mar. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

6/10 Okay

Lauren

Ok
Overnattede 3 nætter i januar 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 1. mar. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Fremragende

Meseret

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 27. mar. 2024
Meseret, we're delighted to hear that you've had a wonderful stay at The Westin Beach Resort & Spa at Frenchman’s Reef. It's fantastic that we've been able to meet your expectations. We look forward to welcoming you back for another unforgettable experience.

4/10 Dårligt

john, Fort salonga

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
This is my first time EVER reviewing a Marriott property in 27 years of being a loyal Marriott owner and user of all their properties With the exception of one staff member at the front desk The staff was either rude, LAZY ,inattentive and all on their cell phones. Slow would be an understatement .We checked in and there were blood drips on our comforter clear as a could be. The air conditioner filter was clogged with debris and shut down last night of our stay putting the room to 76 degrees. resort 4 months open- Watch out for overcharging your bill- watch out especially for the taxi drivers who ,if you are not aware of set pricing , try to overcharge you. As an example-coming in from airport should have been 16$ a person with 1bag-somehow it got to 44 -on the way back should have been 16$ per person again - our driver said 83$ because it was only us and it was considered a private taxi- I showed him rates and amazingly it turn into 32$ -on property restaurants were overpriced undersized portion and took forever to get service and food . Last night of stay we waited 20 minutes just to get drinks to a table for 2 - bar ran out of beer during happy hour 4 x's Breakfast -to get a cup Of coffee-waitress went got cup-then got coffee then got milk stopping at other tables, coffee was cold by then and forget about getting a cup of tea Overall the Westin was a beautiful resort but Marriott needs to clean house starting with manager- -overpriced/horrible staff get some management
Overnattede 2 nætter i februar 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 2. mar. 2024
Good day, thank you for staying with us at the Westin Beach Resort and Spa. We are so sorry for the many inconveniences that you have experienced throughout your stay and are very appreciative of the feedback. We do wish to welcome you back to our resort in the future!

4/10 Dårligt

Jeanette

Overnattede 6 nætter i februar 2024
Svar fra Customer Service den 27. mar. 2024
Jeanette, thank you for taking the time to rate your recent stay. It's concerning to see that it did not meet your expectations. We take feedback seriously and would like to discuss your experience further, if possible. We wish to ensure your next visit meets the high standards we set for all our guests.

10/10 Fremragende

Celita

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was pleasant and accommodating. Room was clean and room service was on point
Overnattede 3 nætter i februar 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 27. feb. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

6/10 Okay

Jennifer

Rejste med familie
For the rates being charged, everything should just be Better. Our shower didn't drain properly so we were always standing in 6" of water. Our sink didn't drain properly. Housekeeping missed us & would Never leave enough washcloths or towels for a family of 4. Housekeeping didn't seem to have a vacuum -- at all. I repeat, a resort on a BEACH where people are tracking SAND in didn't use a vacuum regularly -- if At All. The floors were Gross. You claim that we have exchange privileges with Buoy House yet we couldn't use their pool or their beach chairs. Soo basically we could just use their restaurants? -- like Any NON-guest of the resort?!? We paid alot of money to feel inferior & to discover that my kids couldn't even use 2 of the 3 pools at the Westin. The location is beautiful. Most of the outside grounds are nice. The food was good in restaurants & service decent (even if drinks were badly watered down). And any time we needed the missing towels, washcloths, or coffee because housekeeping never came... the staff was always Very Nice, apologetic, & relatively quick to rectify the issue... but at these rates, Everything should just be Much Better! Will not be recommending this resort to others.
Overnattede 6 nætter i februar 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 24. feb. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience you have experienced throughout your stay.

8/10 Udmærket

Maria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel with great views. Very clean. Liked that it had its own pool and beach. Also that we had a shuttle that took us down to the beach. Also loved the beach chairs, pool chairs and umbrellas. Decent staff. Odell at the entrance offered good suggestions to us and was very friendly. Some areas of improvement are 1. Manage pool towels better as they ran out a few times. Keep better track of how many towels are going out and to whom 2. Make more kid friendly, get more games/entertainment and the serentity pool was the best pool for kids yet we were kicked out of it 3. Have more affordable meal options and local food options on campus. To eat offside was a $9 cab ride each way each person.
Overnattede 5 nætter i februar 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 24. feb. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

6/10 Okay

David

Rejste med familie
Synes godt om: Faciliteter
The amenities are top notch and everything is great quality, however we could barely see the ocean from our balcony, we were ignored a few times by restaurant staff, I asked for an iPhone charging chord in the gift shop and the lady that was working in the office was rude and shut the stock room door on me, the coffee shop employees acted like they were miserable. We went over to Secret Harbour resort because of the poor service and loved it there. The rooms were much bigger and everything was oceanfront. The bellman put 6 bottles of water and 6 Coronas in the fridge for us and everyone there was nice and accommodating.
Overnattede 2 nætter i februar 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 23. feb. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

6/10 Okay

Samir

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
The grounds/location of the property is beautiful/breathtaking. The views are out of this world.
Overnattede 2 nætter i februar 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 20. feb. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

8/10 Udmærket

john

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nice new hotel. Service could be better. Overall the property is new and well maintained
Overnattede 4 nætter i februar 2024
Svar fra The Westin Beach Resort and Spa Frenchman's Reef den 20. feb. 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!