Mødefaciliteter

Anmeldelser af Marriott Springfield Downtown

3.5 out of 5
Marriott Springfield Downtown
2 Boland Way, Springfield, MA

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 297 af i alt 822 anmeldelser" "
Bedømmelse på 8 − Udmærket. 266 af i alt 822 anmeldelser" "
Bedømmelse på 6 − Okay. 137 af i alt 822 anmeldelser" "
Bedømmelse på 4 − Dårligt. 66 af i alt 822 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 56 af i alt 822 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

7,0/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not an interessting city to visit

8/10 Udmærket

Lisa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Upset that i had to pay for parking overnight twice. 20 on my credit card and 18.50 this morning. My key card didnt work like the hotel.said it woulls work, no receipt came out, and shorted me 50cents change. Was on the way to surgery.so no time to go bac k in to the hotel.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 15. maj 2024
Lisa, it's regrettable to learn of the parking difficulties you encountered during your visit. Please be assured, our team is investigating your concerns about the key card functionality and the change discrepancy to ensure this doesn't happen in the future. The Marriott Springfield Downtown aims to make every aspect of your stay seamless, and we appreciate you bringing this to our attention. We hope your surgery went well and look forward to offering you an even more pleasurable stay next time.

10/10 Fremragende

Jennifer

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great hotel
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 30. apr. 2024
Jennifer, it's wonderful to hear you found your stay at Marriott Springfield Downtown to be enjoyable. We always strive to exceed guest expectations and are delighted that we achieved that during your visit. We look forward to welcoming you again next time!

8/10 Udmærket

Crystal

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, comfortable, great bar. From parking ramp you did NOT need key to get elevator to other room levels. Elevator had sign saying key needed to get to the floors but I never swiped my key fob and was able to get to my floor, not very secure. I would have been very worried if I traveling solo.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 26. apr. 2024
Crystal, thank you for your review. At Marriott Springfield Downtown we strive to strike a balance between a seamless experience for our guests, and ensuring their security. We're pleased that you enjoyed our inviting bar and comfortable accommodations. However, we're concerned about your mention of the hotel security and elevator access. We assure you that safety is a top-priority and we'll certainly review our procedures to continually uphold this. We hope to welcome you back, ensuring an even better stay in future.

8/10 Udmærket

Nancy

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel was clean. Pool area could use more seating. Dining options are very limited in the area. Not a lot of options for things open after 9pm on a Saturday night.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 22. apr. 2024
Nancy, it's exciting to hear you found the Marriott Springfield Downtown to be well-kept. Your suggestions about providing more seating in the pool area and the local dining choices will be taken into consideration. We are always keen to find ways to improve our guest's experiences. Thank you for your review and we hope to see you again soon.

6/10 Okay

Kurt

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 7. apr. 2024
Kurt, we notice your rating suggests your recent stay with us was adequate, but not exceptional. We highly appreciate your feedback and we're committed to improving the overall experience for future stays. We hope to have another opportunity to serve you better.

10/10 Fremragende

John

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 7. apr. 2024
John, thank you for your five-star Expedia rating! We're thrilled to learn that your stay at Marriott Springfield Downtown met your expectations. The team members certainly hope to welcome you back in the near future for another exceptional experience.

10/10 Fremragende

Janet

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was extremely pleasant and helpful. Always offering to help and making sure we were enjoying our stay. Shout out to Curry , who helped us with our ridiculous amounts of luggage for a one night stay! We would definitely stay here again when in the area.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 31. mar. 2024
Janet, thank you for sharing your experience at the Marriott Springfield Downtown. We're thrilled to hear our team members made your stay enjoyable and Curry went the extra mile to assist with your luggage. Your compliments truly inspire us to maintain our high levels of service. We eagerly await your return visit. Safe travels.

10/10 Fremragende

Flor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent service just need better pool water quality
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 18. mar. 2024
Flor, it's great to hear that you experienced excellent service at Marriott Springfield Downtown. Cleanliness and comfort are central to our ethos, so we put much effort into ensuring top-quality facilities. Regarding your feedback about the pool water, we take it seriously and will direct attention to this area for continuous improvement. Thank you for your review, and we're looking forward to welcoming you back.

10/10 Fremragende

Marissa

Overnattede 1 nat i marts 2024
Svar fra Customer Service den 7. apr. 2024
Marissa, thank you for leaving such a high rating for Marriott Springfield Downtown! We're thrilled you had a satisfying stay and we look forward to welcoming you back for another stellar experience.

10/10 Fremragende

Corey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Best time!
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 4. mar. 2024
Corey, we're delighted to hear that you had a fantastic time at the Marriott Springfield Downtown! Your satisfaction is our top priority and it's wonderful to know that we were able to exceed your expectations. We're excited to welcome you back for more memorable experiences.

10/10 Fremragende

Brian, Hanover

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The Bridge 22 restaurant had a surprisingly amazing cocktail menu, and the apps were delicious!
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 28. feb. 2024
Brian, thank you for sharing your delightful experience at Marriott Springfield Downtown. It's great to hear you enjoyed the innovative cocktails and appetizing starters at our Bridge 22 restaurant. We hope to welcome you back for another round of wonderful drinks and cuisine.

8/10 Udmærket

Brent

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was excellent no problems. The building for some reason was cold everywhere. A little creepy around the premises with people asking for cash outside the building. Overall very nice room and service was great.
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 27. feb. 2024
Brent, it's terrific to hear that you found excellent service during your stay at the Marriott Springfield Downtown. We're delighted you enjoyed your room, though we are sorry if there were concerns regarding the temperature and exterior surroundings. We'll share your experience with our team, continuously striving to enhance our guests' comfort. We hope to have the opportunity of welcoming you back for an even more pleasing experience.

10/10 Fremragende

giana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I was a great stay
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 26. feb. 2024
Giana, it's wonderful to know that you enjoyed your stay at Marriott Springfield Downtown. We strive to create a memorable experience for all our guests and are delighted that we were able to do so for you. Thank you for choosing us for your stay, and we look forward to welcoming you back in the future.

8/10 Udmærket

Austin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The place to stay in an awful town.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 20. feb. 2024
Austin, it's terrific to hear that you found the Marriott Springfield Downtown to be a calming presence during your stay. Our main goal is to ensure our guests have a comfortable stay, regardless of the surrounding area. We're looking forward to welcoming you back in the future.

10/10 Fremragende

Austin Craig

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Springfield in general is crime ridden, but if you must be there, this is the place to stay.
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 21. feb. 2024
Austin, how wonderful to hear that you found the Marriott Springfield Downtown to be your preferred choice! We are certainly thrilled to be a beacon of comfort and security for our guests. We appreciate your review and look forward to welcoming you back should you return.

10/10 Fremragende

Richard

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 7. feb. 2024
Richard, it's wonderful to hear you had a great experience at Marriott Springfield Downtown. We're thrilled that you rated us highly. Your support is greatly appreciated by our team and we look forward to your next visit.

10/10 Fremragende

Mariel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 4. feb. 2024
Thank you for the 10/10 rating, Mariel!We're thrilled to see how much you enjoyed staying at Marriott Springfield Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
First visit to Springfield
I had a very enjoyable stay. The staff was super friendly, and the hotel was clean and comfortable.
Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 29. jan. 2024
Stephen, we're thrilled to hear you had such an enjoyable stay at Marriott Springfield Downtown! It's fantastic to hear you found our team members to be exceptionally friendly, and the cleanliness and comfort of the hotel met your expectations. We look forward to welcoming you again in the future.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 29. jan. 2024
At the Marriott Springfield Downtown, we're thrilled to know you had a terrific experience. We truly appreciate your rating and look forward to your return.

10/10 Fremragende

Joenny, north haven

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Restaurant takes a very very long time to make the food once ordered. Waited 1hr from the time I sat until the food came out. Ended up having to take the food to go instead so it would be a bit faster
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 29. jan. 2024
Joenny, it is wonderful to hear that your overall experience at Marriott Springfield Downtown was positive. Regarding your dining experience, we appreciate your patience and feedback. We are continually working to improve our service speed in the restaurant for a more efficient experience. We truly hope that your next stay with us will exceed your expectations, providing you a memorable dining experience.

6/10 Okay

Sue

Rejste med partner
Synes ikke om: Service og personale, faciliteter
It's proximity to Mass Mutual Center and MGM Grand was great. There's not enough staff at this Marriott. There was no hair dryer in the room and it took 1/2 hour to get it to me. Room Service took so long we had to leave and met the server in the hallway with the food. Toilet paper holder was broken, M&Ms on floor near the bed, empty Kleenex box, and when housekeeping came in our second morning, the top sheet was crumpled at the foot of the bed and I had to re-make it. Even the front desk could not get through to housekeeping for us - they weren't picking up the phone due to lack of staff.
Overnattede 3 nætter i januar 2024
Svar fra Customer Service den 24. jan. 2024
Sue, thank you for sharing your experience. It's delightful to hear you appreciated our convenient location near attractions. However, we regret you experienced inconveniences with amenities and response times. Our team is normally known for outstanding service and we regret we missed the mark during your stay. Rest assured your feedback has been shared with our team for further improvements. We aim to provide a better service in future to ensure such instances are not repeated. Thank you again for your valued feedback.

8/10 Udmærket

Char

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The room was bigger than we expected. There were lots of charging ports. The only bad thing was some mold on the ceiling of the bathroom. Other than that the room was very clean. After our concert, we went to the bar and waited for 20-25 minutes. No one waited on us, so we left and went back to our room.
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 23. jan. 2024
Char, it's pleasing to hear you appreciated the spacious room offered at Marriott Springfield Downtown and found the variety of charging ports useful. However, we regret the inconvenience you experienced due to the bathroom condition. Rest assured, these concerns are taken seriously for improvement. Also, we take note of your feedback about waiting at the bar. Our team members strive to provide prompt and attentive service, so your comments will help drive improvements in this area. We hope to welcome you back and deliver an outstanding experience in every aspect.

10/10 Fremragende

thomas

Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 22. jan. 2024
Thanks for the fantastic rating, Thomas!It's outstanding we could exceed your expectations during your stay at Marriott Springfield Downtown. We're all looking forward to your next stay with us.

10/10 Fremragende

Martin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 22. jan. 2024
Thank you for sharing, Martin!At Marriott Springfield Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Fremragende

Daniel

Overnattede 1 nat i december 2023
Svar fra Customer Service den 13. jan. 2024
Daniel, we appreciate you choosing the Marriott Springfield Downtown and are thrilled to see your perfect rating. We hope to have the pleasure of welcoming you back soon.

2/10 Forfærdeligt

Yessika

Overnattede 1 nat i december 2023
Svar fra Customer Service den 13. jan. 2024
Yessika, it's disappointing to hear your stay didn't meet expectations. We strive to provide our guests a sensational experience and it seems we missed the mark. We would value the opportunity to learn more about your experience to ensure improvements are made.

10/10 Fremragende

Gloria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Customer Service den 1. jan. 2024
Gloria, thank you for choosing Marriott Springfield Downtown and taking the time to rate your stay. It's fantastic to see a full star rating! We trust you enjoyed your time with us and hope to welcome you back soon.

10/10 Fremragende

ANGELA

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exemplary Service Beyond Expectations
I recently had the pleasure of staying at the Marriott, and I am compelled to share my experience due to the exceptional service I received. From the moment I stepped into the hotel to the day of my departure, every aspect of my stay was characterized by professionalism, attentiveness, and a genuine commitment to guest satisfaction. The accommodation of my specific needs was particularly noteworthy. At my arrival, I had communicated certain requirements, and the Marriott not only acknowledged them but went above and beyond to ensure they were met. The attention to detail was evident in every aspect of my stay. The staff at the Marriott deserve special recognition for their outstanding service. Every member of the team, from the front desk to housekeeping, was warm, welcoming, and eager to assist. They not only addressed my requests promptly but also took the initiative to anticipate and fulfill needs I hadn't even articulated. This level of proactive service truly sets the Marriott apart. The accommodations themselves were impeccable. The room was not only well-appointed and tastefully decorated but also maintained with meticulous care. The comfort of the bed and the cleanliness of the entire space added immensely to the overall quality of my stay. The Marriott's commitment to creating a memorable experience was further evident in their amenities. The hotel's facilities were top-notch, and the attention to guest well-being was apparent in every detail.
Overnattede 1 nat i december 2023
Svar fra Customer Service den 27. dec. 2023
Angela, it brings us great joy to read about your experience at the Marriott Springfield Downtown! We're thrilled to know our team members went the extra mile to meet your specific needs and that our proactive approach to service made an impact. It's pleasing to hear that the well-maintained accommodations and top-notch facilities contributed to the overall quality of your stay. We appreciate your heartening words and look forward to your next visit.

10/10 Fremragende

Sean

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed the location, close to shops and arena. The property has been updated in the past few years, rooms were clean and modern, parking was easy to get in and out, Hitel restaurant and bar were very well staffed and the food was great. We had a few in our party who had food allergies and the staff was knowledgeable and happy to help.
Overnattede 1 nat i december 2023
Svar fra Customer Service den 26. dec. 2023
Sean, we appreciate your delightful review of the Marriott Springfield Downtown. It pleases us to hear that you loved our convenient location, contemporary rooms, as well as our easy parking facility. We're equally glad our well-equipped restaurant and bar, along with our knowledgeable team members' help with food allergies, contributed to your positive experience. We hope to have the pleasure of serving you and your party again soon.

6/10 Okay

dan j.

Synes godt om: Rengøring
The Marriott caters to huge groups of kids at competitions. The result is noise and a mess. I walked literally across the street to the Sherston for peace and quiet in the restaurants bar dinner and breakfast. Yes the kids are fun and I played with a couple in the pool. But the (fast) elevators were slow because everyone was going intrafloor, there was a barrage of noise in the lobby, and the pool was cloudy andnless than clear or clean
Overnattede 1 nat i november 2023
Svar fra Customer Service den 14. nov. 2023
Dan, we appreciate your feedback. We sincerely regret the impact of large events on your experience. Understandably sometimes, the vibrancy of such events can affect tranquility. We're sorry you found the cleanliness of the pool to be unsatisfactory, we will certainly look into it. We strive to provide a balanced environment for all our guests. We hope you'll give us another chance to provide a more comfortable stay.

10/10 Fremragende

Erin

Overnattede 1 nat i november 2023
Svar fra Customer Service den 3. dec. 2023
Thank you for the perfect rating, Erin!We are very pleased to hear that you had a wonderful stay at Marriott Springfield Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Udmærket

Steven

Overnattede 1 nat i oktober 2023
Svar fra Customer Service den 5. nov. 2023
Thank you for this lovely rating, Steven!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Marriott Springfield Downtown. We'd like to share an even better experience with you soon.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Customer Service den 24. sep. 2023
Thank you for the great rating!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Marriott Springfield Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Fremragende

Kathryn

Overnattede 3 nætter i september 2023
Svar fra Customer Service den 7. okt. 2023
Kathryn, it's fantastic to hear that your stay at Marriott Springfield Downtown appears to have lived up to your expectations entirely. We're grateful for your rating and we hope to see you again for another exceptional experience. Safe travels!

10/10 Fremragende

Arthur

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice room
Overnattede 4 nætter i september 2023
Svar fra Customer Service den 16. sep. 2023
Arthur, thank you for the commendation! We're thrilled to hear you enjoyed your room at Marriott Springfield Downtown. Your satisfaction is our priority, and we hope we can serve as your accommodation of choice during any future trips to the downtown Springfield area.

8/10 Udmærket

Christoforos

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast was unacceptable.
Overnattede 1 nat i september 2023
Svar fra Customer Service den 15. sep. 2023
Christoforos, thank you for sharing your feedback. We regret that you found our breakfast less than pleasing. Your comments help us identify areas for improvement and we assure you we're making efforts to enhance our dining offerings. We do hope you had an enjoyable stay otherwise at the Marriott Springfield Downtown, and look forward to potential opportunities to serve you better.

6/10 Okay

Suemika

Rejste med partner
Synes ikke om: Rengøring, service og personale
Room not being clean during stay. Had ro call for clean towels and to take out garbage.
Overnattede 2 nætter i september 2023
Svar fra Customer Service den 11. sep. 2023
Suemika, we appreciate your feedback. It's unfortunate to hear you encountered issues in keeping the room tidy and well-stocked. We're normally known for a higher level of service and aim to provide a seamless stay experience. Rest assured, we have taken note of your concerns and are actively working on enhancing our services. Thank you for choosing our hotel and we hope to welcome you back, aiming for a more flawless experience.

2/10 Forfærdeligt

Satej

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i september 2023
Svar fra Customer Service den 7. sep. 2023
We appreciate the feedback, Satej.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Fremragende

XINGWANG

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Love Springfield MA !
great hotel !
Clean Place !
Overnattede 1 nat i august 2023
Svar fra Customer Service den 29. aug. 2023
Xingwang, we're thrilled to hear that you had a splendid stay at the Marriott Springfield Downtown! Our team strives to provide a comfortable and welcoming atmosphere for all our guests. We look forward to your next visit!

10/10 Fremragende

Linda

Overnattede 1 nat i august 2023
Svar fra Customer Service den 29. aug. 2023
Linda, thank you for your stellar rating of Marriott Springfield Downtown. We are thrilled to know that your stay with us was a pleasant one. We hope to welcome you back in the future!

10/10 Fremragende

Diego

Rejste med familie og småbørn
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Conveniently located for walking to museums and restaurants
Overnattede 2 nætter i august 2023
Svar fra Customer Service den 23. aug. 2023
Zhargal, it's wonderful to hear that your stay at Woodspring Suites Missoula met your expectations and that you found everything satisfactory. Your feedback is greatly appreciated and we hope to have the pleasure of welcoming you back on your next visit.

8/10 Udmærket

James

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Pleasant overall experience
The hotel and room were very nice, clean and comfortable. When we checked in, we paid for on-site parking but did not receive any ticket to get out, so when we left we had to pay another $28 as there were people behind us as we exited the garage and the gate was closed. When we checked in we had to pay for parking onsite, so we got double charged which I have to look into. The onsite restaurant was very good but limited service. We had a great time and were not in a hurry so it didn't bother our party but others were agitated. In the morning when we met for breakfast, there seemed to be only one effective young woman trying to take care of the entire room. Perhaps someone called out and she got stuck handling everyone. But after 20 minutes waiting on coffee, we noted people just getting up and going to where the staff was dropping off the coffee pots and taking them to their own tables. We figured she was challenged as someone didn't show when some staff from the kitchen came out to help her and was getting coffee and cleaning tables. Despite these challenges, they were all very polite and pleasant. Overall we were very satisfied and will visit again. We are college friends meeting up after 35 years, so it was more about our reunion than being in a rush for service. The double charge was annoying and the person who checked us in failed to give us what we needed, but I will address that directly. It was an apparent oversight, but not in my mind intentional.
Overnattede 1 nat i august 2023
Svar fra Customer Service den 23. aug. 2023
James, we appreciate your comprehensive feedback of your stay at Marriott Springfield Downtown. It's excellent to hear you found our accommodations clean and relaxing, and that our premises lived up to your expectations. However, we regret any inconvenience caused by the parking arrangement. Please trust we are looking into your concerns to improve our procedure.We're grateful for your understanding regarding restaurant service and commend our dedicated team members who worked hard to ensure your satisfaction. Despite the delay in service, their politeness and willingness to assist made a difference.Thank you for your understanding about the oversight at check-in. To echo your sentiment, it was unintentional but a learning opportunity for us, nonetheless.We cherish your trust in us and look forward to accommodating you and your college friends for another reunion in the future.

6/10 Okay

William

Forretningsrejsende
Synes ikke om: Service og personale
Room was 66 degree frigid. Heater didn’t work. Amenities were not restocked like suppose to. No microwave. Things around room need fixed.
Overnattede 2 nætter i august 2023
Svar fra Customer Service den 23. aug. 2023
William, we regret to hear about the issues regarding your in-room amenities as well as the heater. We strive to provide a comfortable and warm environment for our guests. Rest assured, your feedback has been noted and is being shared with our maintenance and housekeeping teams so they can take appropriate steps towards improvements. We hope that you will allow us another chance to offer a better experience.

10/10 Fremragende

william

Rejste med familie
Synes godt om: Faciliteter
It was central to all the parts of my visit. The parking and food service met my needs.
Overnattede 3 nætter i august 2023
Svar fra Customer Service den 23. aug. 2023
William, we're thrilled that the Marriott Springfield Downtown served as a convenient hub for your visit. It's great to hear that you were satisfied with our parking and food services. We strive to meet and exceed all our guest's needs. Looking forward to welcoming you back during your future travels.

6/10 Okay

VIVIAN

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room full of feathers. I regret not communicating with the receptionist. When I did complain with them during checking out. They stated next time I should let them know immediately. There would have switch my room. Now I know for next time. They deduct the parking fee from my bill. That’s all they could do. The room was not clean at all. The towels were not properly washed. I felt like they fold back the old towels.
Overnattede 3 nætter i august 2023
Svar fra Customer Service den 22. aug. 2023
Vivian, we appreciate that you took the time to provide feedback about your stay. It appears some aspects didn't meet your expectations, which is disappointing to hear. For any future stays, we do encourage our guests to communicate issues as they arise so we can fulfill our commitment to providing the best possible experience. We understand your concerns about the cleanliness and presentation of your room, and take such comments seriously. For our part, rest assured we adhere to stringent cleanliness standards and always strive to exceed them. Nonetheless, we will review our procedures to ensure a better experience for all our guests moving forward. We hope that you would give us another chance in the future.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Parking fee
Only issue… wish there was a free or discounted parking option for guests of the hotel. $40 for less than 24 hours of parking is pretty ridiculous.
Overnattede 1 nat i august 2023
Svar fra Customer Service den 8. aug. 2023
We're grateful for your feedback. It's wonderful to know you enjoyed your stay at the Marriott Springfield Downtown. We understand your concern about the parking fee -- offering competitive yet reasonable services while ensuring the convenience and satisfaction of our guests is our primary goal. We'll take your thoughts into consideration and hope to provide even better experiences in the future. Thank you for choosing to stay with us.

8/10 Udmærket

Matthew

Overnattede 1 nat i august 2023
Svar fra Customer Service den 27. aug. 2023
We appreciate you sharing this positive rating, Matthew!The comfort of our guests is important to us so we can't wait to see you back again at Marriott Springfield Downtown. We want to share an even more enjoyable experience with you next time.

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra Customer Service den 30. jul. 2023
Thank you for taking the time to share your review with us!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Marriott Springfield Downtown. Thank you and have a wonderful day!

8/10 Udmærket

Elisabeth

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Enjoyable stay
The hotel is conveniently located, front desk staff very pleasant. The main issue was that there was no soap for the bathroom sink. When I called down, they said the entire hotel was out of soap, which was really weird. We had to step into the shower to get shower gel every time we wanted to wash our hands at the sink.
Overnattede 2 nætter i juli 2023
Svar fra Customer Service den 19. jul. 2023
Thank you for the lovely rating, Elisabeth!We're happy you had a pleasant stay with us and appreciated our prime location and friendly staff. It's unfortunate you had such challenges with our amenities and housekeeping. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!