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Anmeldelser af Coldeast Mansion

3.5 out of 5
Coldeast Mansion
Coldeast Drive, Sarisbury Green, Southampton, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 97 af i alt 207 anmeldelser" "
Bedømmelse på 8 − Udmærket. 74 af i alt 207 anmeldelser" "
Bedømmelse på 6 − Okay. 18 af i alt 207 anmeldelser" "
Bedømmelse på 4 − Dårligt. 11 af i alt 207 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 7 af i alt 207 anmeldelser" "

8,6/10

Rengøring

8,2/10

Service og personale

8,0/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Jim

Overnattede 28 nætter i november 2020

10/10 Fremragende

Astrid-helene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
En god oplevelse
Smukt og roligt gods. Rigtig god plads, godt net og gode køkkenfaciliteter
Overnattede 1 nat i juli 2019
Svar fra Coldeast Team den 22. jul. 2019
Thank you for your feedbaxk, i am pleased you enjoyed your stay, hope to see you again

10/10 Fremragende

Sarah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra The Mansion Team den 10. mar. 2024
Good Evening, Thank you for leaving us some lovely feedback of your stay! We hope to welcome you back in the near future!

8/10 Udmærket

Andrew

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely place to stay.
Amazing and lovely place to stay. Bar staff seemed absent. And got bored waiting for someone to man the bar. Friendly reception and night time security staff. And overall feel good factor and enjoyable stay. Lovely bedroom. Dull bathroom with unpleasant smell.
Overnattede 1 nat i januar 2024
Svar fra The Mansion Team den 10. mar. 2024
Good Evening, Thank you for taking the time to leave us some feedback and comments of your stay. We are so pleased to hear that you had an enjoyable stay and that the staff were helpful. We will pass over your comments regarding the bar to our restaurant team. We do hope to see you again soon!

10/10 Fremragende

Lisa

We thoroughly enjoyed our stay. Our relatives live locally, so we will definitely come and stay again. Very friendly, helpful staff. My only slight ‘critisisiam’ if any, would be, the slightly scruffy table and chairs in the room. Thank you and happy Christmas
Overnattede 1 nat i december 2023

10/10 Fremragende

Simon

Overnattede 1 nat i december 2023

6/10 Okay

Karen

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
this property is beautiful. Our suite was lovely, beautifully finished. BUT we were given a basement studio suite. It was so noisy it was difficult to sleep. If it wasn't the ventilation equipment it was steps overhead or maybe the barman putting the empty kegs outside on the pavement. It was very noisy. Make sure you know what you are getting. If someone books a suite with cooking facilities and a table, you might want to have two chairs at the dinning table not just one chair.
Overnattede 1 nat i oktober 2023

10/10 Fremragende

earle

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Was great
Overal excellent except for deluvery drivers banging around either just after midnight or 0400 in the morning with reversing sirens going off for prolonged lengths of time
Overnattede 3 nætter i oktober 2023

6/10 Okay

Paul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023

2/10 Forfærdeligt

Brian

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i september 2023

10/10 Fremragende

debra

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely beautiful old mansion! Loved the charm and the staff were great!
Overnattede 1 nat i september 2023
Svar fra Anna den 9. okt. 2023
MorningThank you for your feedback it is much appreciated. We are pleased to hear you enjoyed your stay with us and we hope to see you in the not too distant future.Enjoy your week.

10/10 Fremragende

Gevin

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing, would never stay anywhere whenever travel to Southampton.
Overnattede 1 nat i september 2023
Svar fra Anna den 9. okt. 2023
MorningYour feedback is much appreciated, we are pleased to hear you enjoy your stay with us and we look forward to welcoming you again hopefully in the not too distant future.Have a great week

8/10 Udmærket

Mick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
48 hour sporting trip
As said, we had tickets for England v New Zealand ODI Cricket and the location for the Ageas Bowl was great. The mansion looks as good as the photos and the stiff were very, very helpful. Although we didn't ask for it we were offered a different room for our second night due to the doors banging all night in the basement. Plus they included free breakfast in the morning. Our only complaint was the tv systems in the rooms. No terrestrial, no Sky only digital channels. On Saturday England football and rugby teams were both playing but in order to watch we went to a sports pub nearby which actually turned out to be a better alternative for us. Hotel staff were very good, hotel grounds were lovely, but the two apartments we stayed in looked and felt a bit tacky and in need of a bit of paint here and there.
Overnattede 2 nætter i september 2023

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A hotel with lovely grounds.
We had difficulty finding this hotel. It was dark when we arrived and the Sat Nav took us to the area, then stopped! We phoned the hotel and we’re given instructions on how to get there. Our room was large and well appointed. The bed was comfortable and the grounds were lovely. Parking was free. The only disadvantage was that it wasn’t well sound proofed. We were in a basement room and could hear people walking and talking above us. If staying again, I would ask for a room at the top of the building!
Overnattede 1 nat i september 2023

10/10 Fremragende

Peter

Overnattede 3 nætter i september 2023

10/10 Fremragende

Karen

Overnattede 1 nat i august 2023

8/10 Udmærket

Adam

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great !!
Beautiful surroundings, beautiful hotel, very old building. really well done for the upkeep. The only downfall is that the bedroom had been patched painted so I can see the squares in the paint work that was the only downfall but overall experience great for definite stay again.
Overnattede 1 nat i august 2023

10/10 Fremragende

Luke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Faye and the beautiful Victorian Mansion
Book me and my partner wholeheartedly agree that this is the best hotel that we've ever stayed at. And our rating extends not only two the building itself but also the staff, the food, the atmosphere, the price pretty much every part of this hotel is an amazing experience you will not regret buying a couple of nights here my girlfriend and I bought two nights original and then ended up staying five. At first you'll be greeted by a very confusing way to get into the grounds of the hotel but as soon as you see the gargantuan Victorian building you'll forget about the confusing Road surrounding it and completely fall in love with both everything that is around the hotel and everything that is in the hotel itself. One member of staff to note is Faye. supervided not only some of the most perfect customer service skills I've ever experienced but also was able to make I feel welcoming in an environment which originally we didn't as we felt that we were not rich enough to be in this hotel. I found out much to my shock that Fay had only been working at the hotel a couple of weeks by the time that we have joined the ranks of their customers but that did not stop her from being one of the best parts of our experience here. 10 out of 10 top marks this hotel is pretty much as close to perfect as you will get :) Apologies about bad grammar and odd words, I had to dictate this
Overnattede 2 nætter i august 2023

10/10 Fremragende

Heather

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stunning hotel
We had an amazing stay. Room was comfortable and beautifully decorated. Staff were helpful. Plenty of choice for breakfast which was delicious. The house and grounds are stunning. Only downside, a few stains on the carpet in our room.
Overnattede 1 nat i juni 2023

10/10 Fremragende

Wendy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This property is so gorgeous. The food was amazing. The front desk was friendly, helpful and kind.
Overnattede 1 nat i juni 2023

10/10 Fremragende

Alison

Overnattede 1 nat i maj 2023

4/10 Dårligt

Luke

Rejste med partner
Synes ikke om: Service og personale
Weren’t shown to our room when we arrived, despite a very complicated route to the room. On our first night, we were woken up several times late in the evening by people around the property. I didn’t realise it was party environment when I booked. Staff could only say “sorry”.
Overnattede 2 nætter i april 2023

10/10 Fremragende

Adam

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Check in was friendly, Anna was lovely. Room was spacious and had everything we needed for a family stay with our toddler.
Overnattede 1 nat i april 2023

10/10 Fremragende

Wayne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel
The hotel was lovely, breakfast was brilliant & the reception team were amazing & accommodated our needs exceptionally well, especially Kieron who gets a special mention as his customer service skills were outstanding
Overnattede 1 nat i april 2023

10/10 Fremragende

Claire

Overnattede 1 nat i april 2023

8/10 Udmærket

Mark D.

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The restaurant was the best English food we’ve ever had. The architecture and grounds were stunning as well.
Overnattede 4 nætter i april 2023

6/10 Okay

Peter

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean and friendly, but a souless environment.
This was not the place we thought it would be from the pictures. It looked fine, but when we got there we found it was rather souless and arid with little decoration. for instance the lounge had no pictures so it did not look very welcoming. Having said that, the staff were excellent, very friendly and professional, you couldn't have wished for more. We had two breakfasts, which were quite expensive and fine, although no cereals, yoghurt, fruit etc were available unlike most places. We had one evening meal which was only average, the chips in fact were less than great. The room was big, indeed, but grey and souless, and the bathroom in need of some refurbishment. Overall, not to our taste although it did seem very popular with many clients.
Overnattede 2 nætter i marts 2023

10/10 Fremragende

Shayne

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2023

10/10 Fremragende

Ingrid

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2023

4/10 Dårligt

Alan

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Hotel looks very impressive from the outside. The rooms require a revamp as they are very tired, bathroom door would not close due to the floor tiles. Shower has no pressure. Banging of doors, continious talking and rubbish being emptied just below my bedroom window until 12am. Will not stop here again.
Overnattede 1 nat i februar 2023

8/10 Udmærket

Michael

Overnattede 1 nat i februar 2023

8/10 Udmærket

Olivia

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Staff is amazing but the hotel left a lot to wish
It is a lovely place, the staff is amazing. Very friendly and service minded. The breakfast was delicious! But, the room is very cold, only kne radiator for multiple rooms, old windows letting in all the cold. Worst was that there were no heating or power outlets in the bathroom. Super cold! And a very big spider lived there... I ate dinner one evening at the mansion, it was not worth the money. Minute steak and some fries for 20 pounds. Took 5 seconds to eat. No taste.
Overnattede 2 nætter i februar 2023

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing all round.
The building is very impressive from the outside but internally it was very cold in all areas, including the bedroom. The windows (4 in all) in my room were extremely draughty with a gap in the bedroom almost an inch wide. I had to try to stem the cold air blowing through it with a bath towel, which didn't really resolve the issue. The pillows were the thickness of paper and all the furniture was cheap and unstable. I had to try to level the table provided with a magazine to try to stop the rocking of it. Very dated bathroom and all around in need of modernisation as very basic compared to other hotels I've stayed at.
Overnattede 1 nat i januar 2023
Svar fra Anna den 4. feb. 2023
MorningWe apologise that your stay was not as expected. The rooms are to be redecorated and upgraded this year however all feedback is much appreciated and will be passed onto relevant managers.Kindest RegardsReception Team

10/10 Fremragende

Sarah-Jayne

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic night away
Such a beautiful place to stay amazing apartment and staff couldn't have been more helpful, food was delicious and great for gluten free thank you can be so tricky. Pods were cold but the service was excellent. Well worth a look for a stay or meals. Full of character and do welcoming we didn't want to leave.
Overnattede 1 nat i december 2022
Svar fra Anna den 7. feb. 2023
AfternoonWe are so pleased that you had an enjoyable stay with us and your review is amazing, we shall pass this onto all the staff involved. Hopefully we see you again in the near future.Kindest RegardsReception Team

10/10 Fremragende

Lezlie

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Property was unique but bathroom tub was scary for getting in and out. My husband broke towel rack because there were no grab bars anywhere.
Overnattede 3 nætter i december 2022

10/10 Fremragende

Jamie

Overnattede 1 nat i oktober 2022

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Place was lovely but cold had a heater in the lounge area the was spider around and there was also still a happy birthday banner and some popped balloons Kitchen very small no good for cooking in No table and chairs to sit down to eat Bedroom lovely size and bed was very comfortable has a heater in as did get cold
Overnattede 1 nat i oktober 2022

10/10 Fremragende

Lorna

Overnattede 1 nat i oktober 2022

10/10 Fremragende

Judith

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A place to return to!
We stayed for two nights prior to a cruise and really enjoyed ourselves. The room was wonderful, the restaurant great, the staff wonderful and the neighbors were also wonderful. I’ll be back!
Overnattede 2 nætter i september 2022
Svar fra Anna den 6. okt. 2022
AfternoonWe are really pleased to hear you enjoyed your stay with us. Hope the cruise was amazing and we look forward to welcoming you again in the future.Kindest RegardsReception TeamThe Mansion

10/10 Fremragende

Ana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfasts were absolutely delicious. Loves the grounds and main level of the mansion. Staff were super friendly and helpful.
Overnattede 5 nætter i september 2022
Svar fra Anna den 1. okt. 2022
Thankyou for your positive feedback it is much appreciated we are pleased to hear you enjoyed your stay with us, we do hope to see you again in the future.Kindest RegardsReception TeamThe Mansion

8/10 Udmærket

Hayley

Overnattede 1 nat i september 2022

8/10 Udmærket

Elizabeth

Synes godt om: Rengøring, værelsets komfort
Staff very helpful and friendly, accommodation nice, bit of an issue with the toilet seat, but soon fixed.
Overnattede 2 nætter i juli 2022
Svar fra Anna den 18. aug. 2022
Thanks for your feedback it is much appreciated, We hope to see you again in the future

6/10 Okay

Adrian

Hotel lovely, bar/food lovely, room very basic for money , not worth what we paid
Overnattede 1 nat i juli 2022

10/10 Fremragende

Jason

Overnattede 1 nat i juli 2022

10/10 Fremragende

nigel

Synes godt om: Rengøring, værelsets komfort
Staff were so friendly
So pleased we had the opportunity to stay here. It was our first dog holiday. The grounds were spectacular. Perfect for a quick morning walk before having the most amazing breakfasts. The chefs really know what they were doing. The home made granola was just superb.
Overnattede 6 nætter i juli 2022
Svar fra Anna den 18. aug. 2022
Afternoon Nigel We are pleased you had an enjoyable dog holiday and we lived up to your expections, we shall pass on your comments to the chefs also. Thankyou for your feedback it is much appreciated Kindest Regards Reception Team The Mansion

2/10 Forfærdeligt

Susan

Overnattede 1 nat i juli 2022

10/10 Fremragende

Rosie

Overnattede 1 nat i juni 2022

10/10 Fremragende

Brett

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i juni 2022

10/10 Fremragende

Kerry

Overnattede 1 nat i juni 2022