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Anmeldelser af Casa Marina Beach and Reef

3 out of 5
Casa Marina Beach and Reef
C/ Alejo Martinez, El Batey, Sosúa, Puerto Plata

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 298 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 259 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 212 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 118 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 117 af i alt 1004 anmeldelser" "

7,6/10

Rengøring

7,4/10

Service og personale

6,8/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Karin

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Es un lugar muy bonito , pero lastimosamente hay muchas cosas que mejorar, como la atención al cliente en el restaurante entre otras cosas.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Ángel María

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

PAULA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property excellent. Aronund the hotel I do not like a lot of protitutes
Overnattede 1 nat i maj 2024

6/10 Okay

Frank

Rejste med familie
Synes godt om: Service og personale, faciliteter
Great people at this resort. Room had a smell to it in both room. Water pressure for the shower could have been better. Food was great Needs to upgrade somethings
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Maria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like it so much everything is good
Overnattede 1 nat i maj 2024

6/10 Okay

Luz del alba

Rejste med familie
Synes godt om: Service og personale
My bathroom was full of bugs, someone went to clean it but just put a chemical in there that left a bad smell and lots of dead bugs. Room Was outdated and not a huge selection for the buffet.But the Staff were are very nice and waiters in the buffet were very attentive to our needs. Received a massage at the spa, the ladies were all very sweet and professional. We did have a good time just the resort needs some TLC.
Overnattede 1 nat i maj 2024
Svar fra Departanmento de Reservacciones den 17. maj 2024
Estimada Huesped Gracias por elegir Casa Marina Beach & Reef Resort para su estancia en nuestra ciudad.Nos complace saber que nuestro personal y la oferta gastronómica han sido de su agrado. La excelencia en el servicio y en la calidad de los alimentos son pilares fundamentales para nosotros Lamentamos los inconvenientes que menciona respecto a la limpieza y presencia de insectos en su habitación. nos esforzamos por mantener nuestras instalaciones en óptimas condiciones y tomaremos nota de su observación para seguir mejorando en este aspecto.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,

4/10 Dårligt

Luz del alba

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter

6/10 Okay

Carmen

Rejste med familie
El hotel ofrece un ambiente tranquilo. El check in fue rapido, pero no nos ofrecieron ayuda para llegar a las habitaciones, cuenta con poco personal, lo cual puede causar largas esperas para ser atendido, en especial el area de bar. La mayoría de las bebidas estaban caliente y en cuanto a la comida no ofrece mucha variedad. La “vista al mar” que promete estaba completamente obstaculizada por un árbol. El aire en la habitacion no funcionaba y nos quedamos sin servicio de agua potable.
Overnattede 1 nat i maj 2024
Svar fra Departanmento de Reservacciones den 17. maj 2024
Estimada CarmenLe agradecemos mucho que se tome el tiempo para compartir esta opinión sobre su estancia en Casa Marina Reef & Beach.Agradecemos que nos haya traído estos temas a nuestra atención, ya que siempre estamos buscando oportunidades para abordar cualquier área de mejora y oportunidades de crecimiento. La retroalimentación de los huéspedes es vital, para que podamos proporcionar el mejor servicio , por lo tanto, hemos tomado nota de cada asunto que tenía y esta información se transmitirá al gerente involucrado para una revisión adicional, como la satisfacción de los huéspedes es nuestra máxima prioridad y lamentamos que nos quedamos cortos durante su estancia.Esperamos que no cierre sus puertas y que nos permita darle la bienvenida para demostrarle por qué somos los preferidos de muchos.Saludos.

4/10 Dårligt

Anauris

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Mm
Overnattede 2 nætter i maj 2024

4/10 Dårligt

Glenny, Santiago

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
El lugar es muy bello , pero la comida es muy mala no hay variedad además de las bebidas que no sirven pero el personal muy amable y el show muy bueno, el dj es mucho ambiente para personas que no bailan, está más o menos por el precio
Overnattede 1 nat i maj 2024

10/10 Fremragende

JOSE DAVID

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

Randy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Mejor de lo que esperaba
Overnattede 1 nat i maj 2024

4/10 Dårligt

Rossy

Synes godt om: Rengøring
Overnattede 2 nætter i april 2024

10/10 Fremragende

Maria

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I enjoyed my stay, the property is well kept. The staff is courteous and super friendly. I did not like the limited food options, i think if this is fixed the hotel would be an excellent vacation option.
Overnattede 2 nætter i april 2024

6/10 Okay

Ahmet

Rejste i en gruppe
a
Overnattede 4 nætter i april 2024

2/10 Forfærdeligt

Yajayra

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024

4/10 Dårligt

Rafael

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Worst place ever if you are going with your kids.
Overnattede 2 nætter i april 2024

10/10 Fremragende

erickson

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024

4/10 Dårligt

Harry

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
La comida fue horrible y tenían muchas moscas dentro de la comida, el acceso a la playa está cerrado y la habitación estaba en condiciones horribles
Overnattede 1 nat i april 2024

4/10 Dårligt

Zoila

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Un hotel que se le puede dar 2 estrellas como mucho. El servicio de muy mala calidad, la gastronomía no sirve. Poca variedad y mala. Las habitaciones peores, camas pequeñas y el aire prende y apaga de noche. No dormí del calor. Entraron y nos llevaron las toallas, tuvimos que salir a buscar una mucama porque nos queríamos bañar y no teníamos con que secarnos. Para usar las toallas después del chek out hay que dejar garantía económica o material. El personal es totalmente odioso, el cliente tiene la razón para ellos no existe. Les recomiendo cualquier hotel menos este. Mejor irse a Punta Cana, si no se pueden ir, Senator es una buena opción.
Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

Merici

Rejste med familie og småbørn
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The people at the front desk was very attentive and nice. However, the room I was in, the toilet wasn’t flushing and the bathtub wasn’t draining. The lifesaver by the pool was really annoying and had a nasty attitude because they wouldn’t allow kids at the big pool even if they are with their parents. The previous day we were in the pool and the lifeguard didn’t say anything cause according to him the pool was empty so there was no need for the kids to come out. This just shows negligence and I was very disappointed. Also, the food was not great and it was hard to find something that I really liked.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Evelyn

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Por favor tener un poco mas de limpieza en las instalaciones y el personal de servicio al cliente ser mas amable, actuan como que el cliente esta molestando
Overnattede 2 nætter i april 2024

6/10 Okay

Neeka

Rejste med familie
Synes godt om: Rengøring
A lot of the staff were friendly a lot of them were also not. There is no room service. Very strict rules to make reservations for dining. Only 1 hr in the morning. Everything else is Buffett
Overnattede 4 nætter i april 2024

10/10 Fremragende

Aldo

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was ok
Overnattede 5 nætter i april 2024

4/10 Dårligt

Eneroliza

Overnattede 2 nætter i februar 2024

2/10 Forfærdeligt

Natalia

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nothing
Overnattede 5 nætter i marts 2024

2/10 Forfærdeligt

Rosmely

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Horrible service thats all i need to say ..
Overnattede 2 nætter i marts 2024
Svar fra Yris Marte / Reservaciones den 27. mar. 2024
Good morning, it is a pity! we would like you to give us the opportunity to know what happened to you, so that we can correct what according to your comment we failed.Thank you !

4/10 Dårligt

Penelope

Overnattede 2 nætter i marts 2024

2/10 Forfærdeligt

Rosmely

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
He visitado este resort mas de 3 veces y esta ves fue horrible la experiencia, el servicio al cliente para nada profesional, muchas cucarachas en las habitaciones y en el restaurante… muy muy mala experiencia
Svar fra guests service den 23. mar. 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we took note of his words to improve the things with which they were not one hundred percent satisfied. We are very sorry for not having met your expectations and we would be delighted if you gave us the opportunity to welcome you again.

6/10 Okay

paola

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Mas variedad de comida y la bebidas es muy mala calidad antes era mejor ahora es muy mala
Overnattede 1 nat i marts 2024
Svar fra guests service den 23. mar. 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we took note of his words to improve the things with which they were not one hundred percent satisfied. We are very sorry for not having met your expectations and we would be delighted if you gave us the opportunity to welcome you again.

10/10 Fremragende

Susan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Everything you need is right there on property. You are also within walking distance to other shops and great restaurants. The food is not the greatest but im very picky. You can get a cab also from there. And they have a shuttle to the airport. Beautiful beach. I would not recommend walking around town at night.The staff was wonderful. Maid services were also wonderful. Very nice people and very fun nightlife. We made so many friends. The downside was a leaky sink that no one fixed. But we dealt with it because we only slept in the room for the most part. Also they would not convert our money to peso. They have a very nice gift shop. They have nightly shows for intertainment and interaction with the guest. Bottom line I recommend this hotel for a nice get away....
Overnattede 5 nætter i februar 2024
Svar fra guests service den 23. mar. 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we took note of his words to improve the things with which they were not one hundred percent satisfied. We are very sorry for not having met your expectations and we would be delighted if you gave us the opportunity to welcome you again.

10/10 Fremragende

Roy, Midlothian

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
jacuzzi on the beach. bird photography.
Overnattede 2 nætter i marts 2024
Svar fra guests service den 23. mar. 2024
Buenas tardes. Thank you for choosing us and thank you for writing us, we follow up and value it very much. We hope you come back

10/10 Fremragende

Thalia

Rejste med partner
Synes godt om: Faciliteter
Great resort. Had a great relaxing time. Clean and good food.
Overnattede 2 nætter i marts 2024
Svar fra guests service den 23. mar. 2024
Buenas tardes. Thank you for choosing us and thank you for writing us, we follow up and value it very much. We hope you come back

6/10 Okay

Stephalie, miami

Rejste med familie, Rejste i en gruppe
Synes godt om: Faciliteter
Casa Marina Beach & Reef was convenient. The place is huge - has incredible views!! The front desk and the house keeper Monserrat were the best bet all around. I lead with this cause it was disappointing to witness how we were treated by everyone else. It was a girls trip and apparently Sosúa is not the place to go for women. Due to the high volume of men seeking play time with the ladies. We assumed that’s why we witnessed such horrible service from the women. I stayed for 7 days. The amount of times I watched women over serve the men and treat my group like we were invisible was disheartening. There was one male serve who actually went above and beyond for us. His name was Martin. If you meet him that’s your guy. We made sure he served us each time. The food is a hit or miss. I noticed 2/27 the food at buffet was the most exceptional. I think they change the chef pretty often or something. The Wi-Fi only works in the common areas The club opens only 2 hours The alcohol was okay starting to think resort alcohol watered down. The convenient store was a gem! The shows were nice I wish they were more clear and direct about the activities available through out the day like the bachata classes. That could have helped us plan accordingly. If the band is placed too tight in your wrist - remove it yourself and return with it in hand because they won’t help you otherwise. The gym was cool I may return just for the views.
Overnattede 2 nætter i februar 2024
Svar fra guests service den 10. mar. 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

6/10 Okay

Carmen E.

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff service was excelente.
Overnattede 1 nat i februar 2024
Svar fra guests service den 23. mar. 2024
Buenas tardes. Thank you for choosing us and thank you for writing us, we follow up and value it very much. We hope you come back

8/10 Udmærket

Noah

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful beach , convenient location
Overnattede 1 nat i marts 2024
Svar fra guests service den 23. mar. 2024
Buenas tardes. Thank you for choosing us and thank you for writing us, we follow up and value it very much. We hope you come back

6/10 Okay

Rosalia, Flushing

Rejste med familie
Synes godt om: Rengøring, faciliteter
The hotel was very clean and beautiful in general. However, there were broken things around, the towels kiosk closed two hours before the pool did, and the food was was subpar. This hotel has a lot of potential with better food and more staff. It's beautiful but it could be wonderful place.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Evelyn

Overnattede 2 nætter i februar 2024
Svar fra guests service den 23. mar. 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we took note of his words to improve the things with which they were not one hundred percent satisfied. We are very sorry for not having met your expectations and we would be delighted if you gave us the opportunity to welcome you again.

10/10 Fremragende

Ruben

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 2 nætter i februar 2024
Svar fra guests service den 2. mar. 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

10/10 Fremragende

Johnny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great. Stay
Overnattede 4 nætter i februar 2024
Svar fra guests service den 2. mar. 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

10/10 Fremragende

Beatriz Emilia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tal vez me gustaría que advirtieran que las playas no son muy convenientes para niños équeños
Overnattede 1 nat i februar 2024
Svar fra guests service den 2. mar. 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

6/10 Okay

Alfred

Rejste med familie
Synes godt om: Service og personale
Very friendly all inclusive resort. Including staff.A/C worked great. Unlimited drinks, but not very fancy ie frozen pina coladas were not made with a mixer. One of the Beaches was closed a few days due to rough waves. Our room lacked Hot water first few days. Shower fixtures were decrepit. Recommend paying extra for the upgraded rooms. They were fine. Plenty of food choices. Clean dining rooms. No wheel chairs are available. Entertainment was amateurish. Almost 2 hr drive from STI airport. Book the closer airport. Can't complain much as we got what we payed for.
Overnattede 7 nætter i februar 2024
Svar fra guests service den 2. mar. 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we take note of their words to improve the things with which they were not one hundred percent satisfied. We are very sorry that we did not meet your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

8/10 Udmærket

Carmen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Everything was fine food was delicious and the staff was very nice and friendly the only complaint l have is not internet at all and the rooms are very old
Overnattede 2 nætter i februar 2024
Svar fra guests service den 25. feb. 2024
Dear On behalf of the entire Casa Marina Beach Reef team, we thank you for choosing us as your vacation destination. We are pleased to know that you loved your stay at our beautiful property. Thank you very much for your wonderful comment and for highlighting the appreciated points of your stay. His comment was shared with the entire team. We look forward to welcoming you on your next visit. Do not hesitate to contact us if you need help with your next reservation. Att Reservations Department Casa Marina Beach & Reef

10/10 Fremragende

Eduard

Overnattede 1 nat i februar 2024
Svar fra guests service den 23. mar. 2024
Buenas tardes. Thank you for choosing us and thank you for writing us, we follow up and value it very much. We hope you come back

2/10 Forfærdeligt

Yelemny

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra guests service den 25. feb. 2024
Dear On behalf of the entire Casa Marina Beach Reef team, we thank you for choosing us as your vacation destination. We are pleased to know that you loved your stay at our beautiful property. Thank you very much for your wonderful comment and for highlighting the appreciated points of your stay. His comment was shared with the entire team. We look forward to welcoming you on your next visit. Do not hesitate to contact us if you need help with your next reservation. Att Reservations Department Casa Marina Beach & Reef

4/10 Dårligt

Leonard

Synes ikke om: Service og personale
Overnattede 3 nætter i februar 2024
Svar fra guests service den 25. feb. 2024
Dear On behalf of the entire Casa Marina Beach Reef team, we thank you for choosing us as your vacation destination. We are pleased to know that you loved your stay at our beautiful property. Thank you very much for your wonderful comment and for highlighting the appreciated points of your stay. His comment was shared with the entire team. We look forward to welcoming you on your next visit. Do not hesitate to contact us if you need help with your next reservation. Att Reservations Department Casa Marina Beach & Reef

4/10 Dårligt

Alexandra

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Food was great. The entertainment staff were friendly and really made us feel welcome. The evening shows were fun and entertaining. The actual property was very nice however the rooms were very tired and run down. Cockroaches were found periodically in our room. Limited amount of room keys per room was very inconvenient. Daily cleaning staff were pleasant and feel they did a good job. A few of our rooms had little to no running water and hence had to share with others for showering. There was no drinking water available and had to request extra bottles daily. The food was excellent. The manager Felix did a good job helping us when one of our family member was injured. The facility only had 1 operating wheelchair and was very difficult to have the medical staff support our needs. Location and views of the coast were magnificent. Maintenance was definitely required in many areas of the hotel.
Overnattede 7 nætter i februar 2024
Svar fra guests service den 24. feb. 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we took note of his words to improve the things with which they were not one hundred percent satisfied. We are very sorry for not having met your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach

10/10 Fremragende

Christopher

Overnattede 5 nætter i februar 2024
Svar fra guests service den 23. mar. 2024
Buenas tardes. Thank you for choosing us and thank you for writing us, we follow up and value it very much. We hope you come back

10/10 Fremragende

LAMAR

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra guests service den 25. feb. 2024
Dear On behalf of the entire Casa Marina Beach Reef team, we thank you for choosing us as your vacation destination. We are pleased to know that you loved your stay at our beautiful property. Thank you very much for your wonderful comment and for highlighting the appreciated points of your stay. His comment was shared with the entire team. We look forward to welcoming you on your next visit. Do not hesitate to contact us if you need help with your next reservation. Att Reservations Department Casa Marina Beach & Reef

6/10 Okay

Ana

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring
The attentive staff, the food and the newer restaurant and front desk facilities saved the stay. Our room however was old, dated and dirty
Overnattede 1 nat i februar 2024
Svar fra guests service den 24. feb. 2024
Dear First of all, thank you for taking a few minutes to make your review. We would have loved it if they had communicated their problems with the service during their stay. In order to have tried to correct it immediately. In any case, and with great pleasure, we took note of his words to improve the things with which they were not one hundred percent satisfied. We are very sorry for not having met your expectations and we would be delighted if you gave us the opportunity to welcome you again. Att Reservations Department CASA MARINA REEF & Beach