Lobby
Tjek tilgængelighed

Anmeldelser af Best Western Sonoma Valley Inn & Krug Event Center

3 out of 5
Best Western Sonoma Valley Inn & Krug Event Center
550 2nd Street W, Sonoma, CA

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 546 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 312 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 79 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 36 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 27 af i alt 1000 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Rolf

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Not really worth trying
Spa bath wasn’t cleaned in ages, so when trying to use it - the water just got filled with all small “things” Super noisy hotel - but a great location
Overnattede 2 nætter i februar 2022

8/10 Udmærket

Don

Rejste med familie
Very convenient location. 1/3 of the TV channels did not work. Cleaning staff was loud and discourteous while communicating with each other. Yelling is inappropriate. Checkin was slow. No eye contact and it was evident that the staff did not care. 3.5 out of 5.
Overnattede 2 nætter i maj 2024

6/10 Okay

Rina

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

Charlotte

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Property is undergoing renovations so the Lobby is in one of the rooms. Rooms themselves are up to date, clean and quiet. Recommend.
Overnattede 1 nat i maj 2024

4/10 Dårligt

Janet

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have stayed there before. The lobby was under construction and the breakfast was in the lobby and no seating. My bathroom had used towels! For the price I paid I was shocked and so disappointed! I feel a refund would be in order.
Overnattede 1 nat i maj 2024
Svar fra GM den 24. maj 2024
Dear Janet,Thank you for taking the time to post a reveiw. I am very sorry that you felt that the newly renovated did not meet with your expectations.I am very sorry that the towels in your room had stains on them but I can assure you that they were not used. I wanted to let you know that we have recently received an order of new towels that we have been waiting on.Soon we will no longer have a temporary lobby and we hops that you will consider giving us another opportunity to provide you with an improved experience.Kindest RegardsK Comfort

6/10 Okay

RAFAEL, Santa Maria

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Bad bed
Overnattede 1 nat i maj 2024
Svar fra GM den 24. maj 2024
Dear Rafael,Thank you for taking the time to post a reveiw. I am very sorry to hear that you did not like the bed. It is a brand new Serta Perfect Sleeper mattress that was purchased about 2 weeks ago.I hope that you would be willing to give us another opportunity to provide you with an improved next stay.Best RegardsKendall C

4/10 Dårligt

Juan

Synes ikke om: Rengøring
Overnattede 1 nat i maj 2024

8/10 Udmærket

John

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The only reason I gave only 4 stars is that the property is undergoing a major renovation to be finished in the next month. It is impossible to rate cleanliness. Reno’d rooms are very nice. Nice pool and hot tub. One block walk to the square. We will go back.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Eileen

Synes godt om: Rengøring, service og personale
The property is under construction so the checkin process was a bit tedious and slow. The lobby was all boarded up and thus check in was in a hotel room…The two employees were doing their best. They were as efficient as they could be. My room was beautifully renovated which I why I gave 4 stars
Overnattede 1 nat i maj 2024

6/10 Okay

Dennis

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Under construction. Breakfast is not very good. No sign of staff. Great location in Sonoma
Overnattede 3 nætter i april 2024

8/10 Udmærket

Marc

Rejste med familie
Synes godt om: Rengøring, faciliteter
N
Overnattede 2 nætter i april 2024

8/10 Udmærket

Patti

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Awesome
Overnattede 1 nat i april 2024

6/10 Okay

Allison

Rejste med partner
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale
A great walkable spot to downtown. Facilities were average. Staff was not friendly or helpful. Price seems too high for what you get.
Overnattede 3 nætter i april 2024

8/10 Udmærket

Pierre

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Renovation
Overnattede 1 nat i april 2024

10/10 Fremragende

Julia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was very clean and lovely, and the beds very comfortable. The courtyard with hot tub, sauna and pool was beautiful and we enjoyed all three. The area is very walkable and the room was cleaned promptly each morning. Only reason for 4 stars instead of 5 is because part of the property is under renovation so the lobby was temporary and the breakfast was not complete.
Overnattede 2 nætter i april 2024

8/10 Udmærket

Shauna

Overnattede 2 nætter i marts 2024

6/10 Okay

Nadine

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
March 2024 Facility was under renovation. Remodeled rooms not completely finished. Entry way to Inn blocked, had to circle the block and enter via the exit driveway. Heater in room very noisy, turned it OFF at night. Hot shower water not hot enough. Small makeup mirror at sink missing. Lighting dim. Website advertises Complimentary Sonoma Country Breakfast...was actually a continental breakfast in the makeshift lobby. Staff was polite and accommodating, but certain parts of the experience were not as satisfying as hoped, or expected. Perhaps when the remodel process is totally completed and management has given the entire facility a thorough test run a higher rating will be warranted. PS would be nice to have a couple electrical outlets in the outdoor fire pit area for phone charging.
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Brian De

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed at this property for a number of family trips., Enjoyed staff and convenience.. Of other facilities near property
Overnattede 4 nætter i marts 2024

8/10 Udmærket

Noel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff and management were very helpful when our plans changed due to a death in the family. Beautiful newly renovated room. Great new shower. Walking distance to Sonoma Film Festivsl events and fabulous dining spots. Loved the fireplace, as always. Great place to stay in the Sonoma / Napa area especially for Infineon Raceway. Cheers
Overnattede 1 nat i marts 2024

10/10 Fremragende

Roberta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

6/10 Okay

Margaret

Overnattede 2 nætter i marts 2024

10/10 Fremragende

Victoria

Overnattede 1 nat i marts 2024

8/10 Udmærket

deborah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice location, friendly service. Heat in room loud, fridge did not work
Overnattede 1 nat i marts 2024

8/10 Udmærket

Edgar

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i marts 2024

2/10 Forfærdeligt

Brian

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
See scores.
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Juan

Rejste med familie
Synes godt om: Rengøring, service og personale
Booked a 1 night stay (sun-mon), once we arrived we had to wait til after lunch to get a room -not a problem that normal. After a good day around town, one expects and nice comfortable relaxing good night rest in their room, right? Well let me tell you, the hotel is in a renovation stage (which Expedia nor the Best Western website doesn’t disclose). We actually got an updated room but we had to suffer the consequences of electrical work not done correctly. Our vanity mirror had a built-in light and we couldn’t even turn off. The bathroom exhaust fan remained on all night, switch would turn off but it kept turning back on. Can picture this? We couldn’t even sleep due to the light on and the noise coming from the bathroom. Also the front door lock was not working properly. I called the front desk to see what can be done. Shortly, the maintenance groundskeeper came by and was dumbfounded on the issues. He said he would report it in the morning and that’s that! SMH I was not only upset but now I had a restless night when you’re supposed to be enjoying a weekend anniversary getaway. To top it off, at 630 in the morning, we started to here work trucks parking right next the our window. Just imagine all the workers unloading all their tools on Monday morning? So- no sleep all night and now the noise of the construction. Not nice

6/10 Okay

Laura

Synes godt om: Rengøring
Synes ikke om: Service og personale
Penalized for reserving thru Hotels.com
Check-in seemed ok until we went to our room and found it only had one bed and not the two that I'd specifically reserved. My reservation clearly stated "2 queen beds and balcony," and we got no balcony and one King. I went back to the desk and he said "Your reservation through Expedia is for one standard room, and that's what I gave you." I said "No, my reservation was through Hotels.com and it clearly states 2 queen beds." Neither of us knew that Expedia and Hotels.com are merged nowadays, NBD... but when I reserve two beds that's what I expect to get. He "read into it" further, and said, "Oh, here it is, 'Due to construction, the second bed is the sofa bed.' It should be all made up for you, just pull it out." Does anyone equate a sofa bed with a real Queen bed? It was crap. Sofa bed was not made up so we waited for the maintenance guy to bring us sheets. IMHO we shouldn't be penalized for reserving thru Hotels.com, -OR- the hotel should have told us that they are under construction and therefore, cannot guarantee us the room we requested. We were clearly in a recently remodeled room, and the light switch for the sink lights didn't work, so they wouldn't turn off and there's no door. We had to sleep with the lights on all night. I don't plan to reserve rooms through Hotels.com NOR Expedia again, and I do not plan to return to this Best Western. The clerk could have tried to accommodate us but he showed no concern, did not apologize, did not try to make it up to me.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Noel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Place was under construction but the rooms were clean and comfortable. Located in a very local area. Will be back!
Overnattede 1 nat i februar 2024

10/10 Fremragende

Robert

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfet
What a great place to stay. Keep the price right, and this is a GEM.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Thomas

Overnattede 1 nat i februar 2024

8/10 Udmærket

Candace

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I've staid here multiple times, always good and in a convenient area. This time they had construction going on which was no fun but not a big deal.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Brent

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Luis Francisco

Synes godt om: Rengøring
Overnattede 1 nat i februar 2024

6/10 Okay

Lisa, Sunnyvale

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We have stayed here before when we go wine tasting in Sonoma. It's a short walk to the plaza. The free breakfast is good. We love the hot tub. Be sure you have a room on the first floor with a convenient sliding glass door to the garden.
Overnattede 1 nat i januar 2024
Svar fra GM den 1. feb. 2024
Dear LisaThank you for taking the time to post a reveiw. I am happy to hear that you enjoyed your recent stay with us. I sincerely hope that the next time you visit Sonoma Wine Country you will consider staying with us again.We hope to see you soon!Best RegardsK Comfort

2/10 Forfærdeligt

stephanie

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

8/10 Udmærket

Janet, Longmont

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Josh

Overnattede 4 nætter i januar 2024

8/10 Udmærket

Erick

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I don't understand the five-dollar parking pass thing. As I understand,non-guests were using the parking spaces. So I had to pay $5.00 for a pass. It's just a piece of paper. Only one place to get it. It should have just been handed to me. I know it's just five bucks, but if I hadn't paid it you would have towed the car of a legitimate guest. I hope you choke on it.
Overnattede 1 nat i januar 2024
Svar fra GM den 12. jan. 2024
Dear ErickYes we charge a parking fee as many other hotels do. Non guests are not allowed to park or they would in fact have their cars towed. We have workmen on the property doing a large project. The only people property who park on our property are our paying guests, staff and vendors. And thats it.Frankly our parking fee is far lower than most properties.Thank you for the nice comment.Happy New Year to you K Comfort

2/10 Forfærdeligt

talina, oakdale

Overnattede 1 nat i januar 2024

10/10 Fremragende

Olivia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Bipinbhai

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

10/10 Fremragende

Desta

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely property - we'll be back!
Overnattede 1 nat i januar 2024
Svar fra GM den 10. jan. 2024
Dear DestaThanks for the nice rating and comments. We look forward to seeing you again soon in Sonoma! SincerelyK Comfort

6/10 Okay

Okabe

Rejste med familie
料金なりの施設です。 7-11が近くにあり、ショッピングできる場所も正面にあり、便利でした。 洗濯もできるので助かりました。
Overnattede 1 nat i december 2023
Svar fra GM den 10. jan. 2024
Dear OkabeThank you for taking the time to post a reveiw. I apologize if you were not informed prior to arrival about the parking fee. I am happy that everything else worked well for you.Thank you for choosing our hotel while you were in Sonoma.Best RegardsK Comfort

8/10 Udmærket

Masanori, SUNNYVALE

Synes godt om: Faciliteter
Overnattede 1 nat i december 2023

6/10 Okay

Amy

Overnattede 2 nætter i december 2023

10/10 Fremragende

Rogelio

Overnattede 1 nat i december 2023

10/10 Fremragende

Fred

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Centrally located in the center of Sonoma. A large shopping center directly across the street, and only a short walk to the main town square. Room was quaint (not modern) but very clean and comfy. Even had a wood burning fireplace (supplied with duralogs). Simple grab & go continental breakfast (tasty muffins and bagels). Only complaint is that the HVAC unit is very noisy at night.
Overnattede 3 nætter i december 2023

2/10 Forfærdeligt

Rebecca

Overnattede 1 nat i december 2023

4/10 Dårligt

Nick

Overnattede 1 nat i december 2023

10/10 Fremragende

Pamela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023