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Anmeldelser af Astoria Grand Hotel

4 out of 5
Astoria Grand Hotel
Gen. Totleben blvd. 8, Sofia, Sofia

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 24 af i alt 59 anmeldelser" "
Bedømmelse på 8 − Udmærket. 18 af i alt 59 anmeldelser" "
Bedømmelse på 6 − Okay. 4 af i alt 59 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 59 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 6 af i alt 59 anmeldelser" "

9,0/10

Rengøring

7,6/10

Service og personale

8,0/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Imran

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i april 2023
Svar fra Vasil Ivanov den 12. maj 2023
Thank you for being our guest. Hote to see you again with us in near future.

10/10 Fremragende

Carlos

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms are a bit olf fashion, but nice.
Overnattede 1 nat i maj 2024

10/10 Fremragende

lesley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
Great location, friendly staff. Clean, comfortable. Great location within 15/20 minute walk of everything.
Overnattede 4 nætter i december 2023

8/10 Udmærket

Ayten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Konaklama gayet güzel. Otel temiz , dekorasyon güzel şıkır şıkır, fakat otoparkın ücretli olması hoş değil. Yemekleri konusunda fikir sahibi değilim. Genel anlamda bizim deneyimimiz olumlu sonuçlandı. Teşekkürlerler.
Overnattede 2 nætter i december 2023

8/10 Udmærket

izidor

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023

2/10 Forfærdeligt

Spirion

Overnattede 2 nætter i december 2023

6/10 Okay

Ali Erdem

Overnattede 1 nat i november 2023

10/10 Fremragende

Balsa

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2023

10/10 Fremragende

Semih

Overnattede 1 nat i november 2023

10/10 Fremragende

Sabina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2023

10/10 Fremragende

magnus

Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Seong Jin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023

6/10 Okay

valentina

Rejste med familie
Synes godt om: Rengøring
Le camere non rispecchiavano quelle viste nel sito
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Iftakhar

Overnattede 1 nat i oktober 2023

2/10 Forfærdeligt

Hans Maximus Cabrera

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
Don't try it, money wasted for nothing
It was the worst hotel experience in my history of traveling, first they could not find my booking, then my assistant paid another room, then they still charged my card for the booking they could not find, after fighting them they say the money will be returned but if I said nothing they would not refund, the breakfast was terrible cold and with hair and scrambled eggs with eggshells in it, if this is a for star hotel, then I'll try book 8 star next time. I reported the complete incident to my friends in the government and we consider to recommend our organizations to stop using hotels. Com as well.
Overnattede 4 nætter i oktober 2023
Svar fra Astoria Grand Hotel den 16. okt. 2023
Dear Hans Maximus Cabrera,First of all I would like to thank you for being our gusts.I am really so sorry to hear this from you. Please accept my deep appologises for the inconvinience caused regarding the payment and thank you for sharing this important information with us, because the Guests experiences at the hotel and how they feel during their stay are of key importance to our team.I have already check the situation with my colleagues and understood that on the date of the check in arrives only Ms. Ana Valeanu, and my colleagues try to find her reservation in all extranets in our suppliers. They told me that asked the lady if the reservation not made of other name and she spoke with someone on the phone to check the situation, but unfortunately not confirmed the name of the person under the reservation's made. After that they offer her to made new reservation and accommodate her and she agree. Also they assured me that ask the lady to cancel her reservation that made throuhout at any supplier, not directly from the hotel, because we do not have right to made any changes from the reservations made through the supplier. Even more so when we did not know which is the reservation and not possible to us to inform the colleagues from expedia in this particular case.As we do not know which is reservation of the lady and our contarctual relationship require to mark the reservations as a no show on the next day of the arrival if some reservation not arrived, on the 12.10. we marked as a no show all the reservations that were not arrived on 11.10. but your reservation made throught expedia under the name of Hans Maximus Cabrerastill was still active and not cancelled or modify, we have to apply fee for the no show according to policy of each reservation. Let me remind you that we did not know till this moment that this reservation and reservation under the name of Ms. Ana Valeanu are the same. On 13.10 (Friday) after we applied the charge for the no show of the expedias reservation the guests not inform us for any missunderstanding. We received information from them on 14.10. (Saturday) and my colleagues from the reception desk informed me about the situation. I told them to made a reversal for the amount who was charge by mistake and refund this amount to the guest account right away. Let me inform you that unfortunately this procedure usually takes about 10 working days, but we made succesful right away.As for the breakfast I will take care personally to check your complains with my colleagues from kitchen and restaurant, because we did not have any other complainets untill this moment and this is also very important for us.Please accept my appologieses for these all missunderstanding.I hope to have opportunity, pleasure and chance to welcome you again at Astoria Grand Hotel and correct the wrong impression you were left with during your stay.If you have any questions or inquiries, I remain at your disposal at any time.Best regards,Simon Y

8/10 Udmærket

Lucian

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The building is ok inside, all shining, but the underground parking is a big mess.
Overnattede 2 nætter i oktober 2023
Svar fra Vasil Ivanov den 16. okt. 2023
Dear Lucian, Thank you for choosing our hotel for your stay in Sofia. Hope to see you again very soon.

8/10 Udmærket

Josephine, ettenleur

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Mooi hotel goede ligging .vriendelijk personeel netjes. 1 min punt het ontbijt buffet waardeloos, om 8.30 geen variatie meer. Altijd hetzelfde. Eieren gebakken en roerei koud .koffie niet te drinken. Vanmorgen 10.10 vertrokken ontbijtbuffet om 7.30 was ok
Overnattede 7 nætter i oktober 2023
Svar fra Vasil Ivanov den 16. okt. 2023
Dear Josephine, Thank you for choosing Astoria Grand Hotel for your stay in Sofia. Hope to see you again.

8/10 Udmærket

Jahyro

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i september 2023
Svar fra Vasil Ivanov den 16. okt. 2023
Dear Jahyro, Thank you visiting our hotel. Hope to see you again very soon.

10/10 Fremragende

Belinda

Overnattede 2 nætter i oktober 2023
Svar fra Vasil Ivanov den 16. okt. 2023
Dear Belinda, Thank you for choosing Astoria Grand Hotel for your stay in Sofia. Hope to see again very soon.

10/10 Fremragende

Stephen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Chose this hotel for the proximity to the main road out of Sofia - early morning departure meant we needed to avoid city traffic. Was perfect for that. Room was really nice. Comfy beds, great shower. All staff we interacted with were helpful and nice. Note: If you want access to the casino and are not Bulgarian, take a passport. They wont accept any other ID. Breakfast buffet was nice, good selection as you'd expect. Shame it was all luke warm. Would definitely stay again.
Overnattede 1 nat i oktober 2023
Svar fra Vasil Ivanov den 16. okt. 2023
Dear Stephen, Thank you for visiting Astoria Grand Hotel. Hope to see you again in ndea future.

2/10 Forfærdeligt

Vania

Rejste i en gruppe
Synes godt om: Værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 3 nætter i august 2023
Svar fra Vasil Ivanov den 11. sep. 2023
Thank you for choosing Astoria Grand Hotel for your stay in Sofia. Hope to see you again with us very soon.

8/10 Udmærket

Miyuki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i august 2023
Svar fra Vasil Ivanov den 21. aug. 2023
Dear Miyuki, Thank you for choosing Astoria Grand Hotel for your stay in Sofia. Hope to see you again with us very soon.

8/10 Udmærket

osama

Overnattede 5 nætter i juli 2023
Svar fra Vasil Ivanov den 7. aug. 2023
Thank you osama for choosing Astoria Grand Hotel for your stay in Sofia. Hope to see you again very soon. Regards,

8/10 Udmærket

Emma

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Vasil Ivanov den 14. jul. 2023
Dear Emma, Thank you for choosing Astoria Grand Hotel for your stay in Sofia. Hope to see you again very soon. Regards,

8/10 Udmærket

Bahar

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2023
Svar fra Vasil Ivanov den 14. jul. 2023
Dear Bahar, Thank you for choosing Astoria Grand Hotel for your stay in Sofia. Hope to see you again very soon. Regards,

4/10 Dårligt

Nicola

Forretningsrejsende
Synes godt om: Rengøring
Hotel enorme ma male organizzato
L’albergo si presente bene, le camere sono praticamente nuove ed attrezzate di tutti i comfort purtroppo i lati negativi sono tanti… la colazione distribuita in modo da creare una fila lunga la mattina con presenza di gruppi di turisti. Essendo un albergo grandissimo si dovrebbero organizzare 2 tavoli con almeno 2 macchinette del caffè perché dopo essere stati in fila per mangiare si passa poi alla fila per una tazza di caffè. Internet al mio piano non funzionava anche dopo averlo segnalato alla reception. Si tratta di un hotel 4stelle senza nemmeno una piccola palestra. Non ci ritornerò.
Overnattede 10 nætter i maj 2023
Svar fra Astoria Grand Hotel den 2. jun. 2023
Dear Mr. Nikola, First of all we would like to thank you for being our guests with your group. We are so sorry to hear that you have a problem with WI-FI connection. Please accept our apologises for the inconvinience caused. We would like kindly to inform you that the policy of the hotel required payment to be made made upon check in.Тhe hotels management decided to impose a fine because of the huge quantity of food that which are exported of the restaurant considering the large groups of tourists. Maybe you have been there with some of big groups who were accommodated at the hotel during your stay, then the colleagues from kitchen and restaurant have been tried to recharge all type of foods as soon as possible, but unfortunately due to high occupancy there was a very long queue. We would like kindly to inform you that we will try to do it our best and take care to made needed organization. We hope to have a pleasure to welcoming you again soon at Astoria Grand Hotel and have a chance to do your stay better than last time. If you have any questions or inquiries, we remain at your disposal. Best regards, Astoria Grand Hotel

8/10 Udmærket

banu

Overnattede 1 nat i maj 2023
Svar fra Vasil Ivanov den 14. jul. 2023
Dear Banu, Thank you for choosing Astoria Grand Hotel for your stay in Sofia. Hope to see you again very soon. Regards,

4/10 Dårligt

Giancarlo

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Buona la struttura, servizio deludente
Personale non molto friendly. Continue richieste di pagamento in anticipo. Parcheggio molto costoso.
Overnattede 10 nætter i maj 2023
Svar fra Astoria Grand Hotel den 1. jun. 2023
Dear Mr. Giancarlo Cecere, First of all we would like to thank you for being our guests with your group.We are so sorry to hear that you have a problem with WI-FI connection. Please accept our apologises for the inconvinience caused.We would like kindly to inform you that the policy of the hotel required payment to be made made upon check in.Тhe hotels management decided to impose a fine because of the huge quantity of food that which are exported of the restaurant considering the large groups of tourists. Maybe you have been there with some of big groups who were accommodated at the hotel during your stay, then the colleagues from kitchen and restaurant have been tried to recharge all type of foods as soon as possible, but unfortunately due to high occupancy there was a very long queue. We would like kindly to inform you that we will try to do it our best and take care to made needed organization.We hope to have a pleasure to welcoming you again soon at Astoria Grand Hotel and have a chance to do your stay better than last time. If you have any questions or inquiries, we remain at your disposal.Best regards, Astoria Grand Hotel

4/10 Dårligt

vincenzo

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Bisogna migliorare tantissimo
Abbiamo viaggiato in gruppo occupando più di una stanza. Tutti abbiamo riscontrato problemi con la connessione WI-FI che non è mai stato risolto. Per la policy dell’albergo viene richiesto di pagare il soggiorno in anticipo. L’albergo è metà per parecchi gruppi di turisti in transito, ci è capitato di non poter fare colazione a causa di una lunghissima fila, abbiamo preso un po’ di frutta da portare via ma abbiamo dovuto lasciare tutto perché altrimenti ci sarebbe stata addebitata una penale di 20€ per ogni stanza.
Overnattede 10 nætter i maj 2023
Svar fra Astoria Grand Hotel den 1. jun. 2023
Dear Mr. Vincenzo Anatrella,First of all We would like to thank you for beeing our guests with your group.We are so sorry to hear that you have a problem with WI-FI connection. Please accept our appologises for the inconvinience caused.We would like kindly to inform you that the policy of the hotell required payment to be made made upon check in.Тhe hotels management decided to impose a fine because of the huge quantity of food that which are exported of the restaurant considering the large groups of tourists. Maybe you have been there with some of big groups who were accommodated at the hotel during your stay, then the colleagues from kitchen and restaurant have been tryied to recharge all type of foods as soon as possible, but unfortunatly due to high occupancy there was a very long queue.We would like kindly to inform you that we will try to do it our best and take care to made needed organization.We hope to have a pleasure to welcoming you again soon at Astoria Grand Hotel and have a chance to do your stay better than last time.If you have any questions or inquiries, We remain at your disposal.Best Regars,

10/10 Fremragende

Laurent

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Séjour sympa
Notre séjour s'est bien passé, accueil sympa mais propreté dans la chambre à améliorer
Overnattede 3 nætter i maj 2023
Svar fra Vasil Ivanov den 14. jul. 2023
Dear Laurent, Thank you for choosing Astoria Grand Hotel for your stay in Sofia. Hope to see you again very soon. Regards,

10/10 Fremragende

Ido

Overnattede 2 nætter i maj 2023
Svar fra Vasil Ivanov den 14. jul. 2023
Dear Ido, Thank you for choosing Astoria Grand Hotel for your stay in Sofia. Hope to see you again very soon. Regards,

2/10 Forfærdeligt

Nergiz

Overnattede 2 nætter i maj 2023
Svar fra Vasil Ivanov den 14. jul. 2023
Dear Nergiz, Thank you for choosing Astoria Grand Hotel for your stay in Sofia. Hope to see you again very soon. Regards,

10/10 Fremragende

Matthew

Overnattede 3 nætter i april 2023

8/10 Udmærket

Gunnar

Overnattede 2 nætter i april 2023
Svar fra Vasil Ivanov den 12. maj 2023
Thank you for being our guest. Hote to see you again with us in near future.

8/10 Udmærket

ian

Overnattede 3 nætter i april 2023
Svar fra Vasil Ivanov den 12. maj 2023
Thank you for being our guest. Hote to see you again with us in near future.

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Nice hotel. Terrible service.
Nice hotel in a casino building. Confused and unhelpful staff. We arrived to check in. Although they could see our booking in the system, they could not give us a room until something ? happened in the system. We couldn’t get our room for 4 hours. After an hour, we eventually left to see the city. There was no apology, no offer of anything to compensate - not even a coffee. It was odd and rude and very off-putting.
Overnattede 1 nat i april 2023
Svar fra Vasil Ivanov den 12. maj 2023
Dear Anonymous, Thank you for choosing Astoria Grand Hotel for your stay in Sofia. We are sorry to hear for your nevative experiance during your stay. At the day of your arrival we have a big event and the hotel was almost fully booked. Probably the staff didn't manage to clean up all room.

10/10 Fremragende

Khalid

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
nice hotel we loved it
excellent location and nice staff , a nice restaurant with panoramic view and bar they miss only the room service which I think important if you have kids
Overnattede 1 nat i april 2023
Svar fra Vasil Ivanov den 12. maj 2023
Thank you for being guest of Astoria Grand Hotel in Sofia. Hope to see you again with us in near future.

10/10 Fremragende

NERIMAN

Overnattede 1 nat i april 2023
Svar fra Vasil Ivanov den 12. maj 2023
Thank you for being our guest. Hote to see you again with us in near future.

8/10 Udmærket

Yannick

Overnattede 2 nætter i april 2023
Svar fra Vasil Ivanov den 12. maj 2023
Thank you for being our guest. Hote to see you again with us in near future.

4/10 Dårligt

Hernan

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not all as promised...
Hotels.com tell you about 50 levas credit for the casino PER NIGHT PER ROOM, thats is NO valid or TRUE is a CHEATING ADVERTISEMENT...AWARE !!! We stay more than a week and only received 1 voucher. SHAME ON THIS PEOPLE.
Overnattede 1 nat i april 2023
Svar fra Ludmilla Yordanova, Front Desk Manager den 12. apr. 2023
Dear Hernan,Thank you for your recent visit to Astoria Grand Hotel! We are really sorry about your disappointment with the casino voucher. However, visiting a casino needs both a voucher and a bit of good luck. Hope you will visit us again and have a good luck at the casino!Kind regards,Astoria Grand Hotel Team

10/10 Fremragende

ofra

Overnattede 4 nætter i marts 2023
Svar fra Vasil Ivanov den 22. mar. 2023
Dear Ofra, thank you for your feedback. Hope to see you soon at Astoria Grand Hotel.

8/10 Udmærket

Ali

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2023
Svar fra Ludmilla Yordanova, Front Desk Manager den 8. mar. 2023
Thank you for the evaluation!

10/10 Fremragende

Georg

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ny renoverat, väldigt fräscht och lyxigt.
Overnattede 1 nat i februar 2023
Svar fra Vasil Ivanov den 27. feb. 2023
Dear Georg, Thank you for your feedback. Hope to see you again at Astoria Grand Hotel very soon.

10/10 Fremragende

Dusan

Overnattede 1 nat i februar 2023
Svar fra Vasil Ivanov den 27. feb. 2023
Dear Dusan, Thank you for your feedback. Hope to see you again at Astoria Grand Hotel very soon.

10/10 Fremragende

Georgios

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent choice
Excellent choice. Perfect location. Parking is very expensive. Not worth it.
Overnattede 1 nat i januar 2023
Svar fra Ludmilla Yordanova, Front Desk Manager den 23. jan. 2023
Thank you for being our guests! Thank you for your feedback! Hope you will visit us next time you are in Sofia!Kind regards,Astoria Grand Hotel Team

8/10 Udmærket

Adam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Huge hotel. My room was renovated , in excellent condition, the place seemed very clean overall, breakfast was also good . The guy who “helped” me with my bag was a bit too pushy with tips , but I had no coins anyway as I try be cashless.
Overnattede 2 nætter i december 2022
Svar fra Ludmilla Yordanova, Front Desk Manager den 9. jan. 2023
Thank you for your feedback!Hope you will visit us next time you visit Sofia!

10/10 Fremragende

Deniz

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022
Svar fra Ludmilla Yordanova, Front Desk Manager den 8. dec. 2022
Dear Deniz,Thank you for choosing Astoria Grand Hotel for your recent stay in Sofia. We are happy you liked it and we do appreciate the maximum score you gave us!We would be more than happy if you visit us soon again!Kind regards,Astoria Grand Hotel Team

10/10 Fremragende

Kreshnik

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter

8/10 Udmærket

Ilknur

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Mgoed personeel, in de buurt van de centrum beetje looen maar is zeker te doen
Overnattede 2 nætter i oktober 2022
Svar fra Ludmilla Yordanova, Front Desk Manager den 2. nov. 2022
Thank you for your feedback!We will be happy to have you as our guests again!