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Anmeldelser af Mercure Shrewsbury Albrighton Hall Hotel & Spa

4 out of 5
Mercure Shrewsbury Albrighton Hall Hotel & Spa
Ellesmere Road, Albrighton, Shrewsbury, England

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 279 af i alt 697 anmeldelser" "
Bedømmelse på 8 − Udmærket. 242 af i alt 697 anmeldelser" "
Bedømmelse på 6 − Okay. 102 af i alt 697 anmeldelser" "
Bedømmelse på 4 − Dårligt. 47 af i alt 697 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 27 af i alt 697 anmeldelser" "

8,6/10

Rengøring

8,4/10

Service og personale

8,2/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Stedet er SUPER hyggeligt og personalet er meget servicemindede. Mange ting ved bygningen er slidt og vandinstallationerne på badeværelset virker ikke oprimalt. Men vælger HELT SIKKERT samme sted næste gang jeg skal til Shrewsbury.
Overnattede 1 nat i marts 2019

10/10 Fremragende

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2018

8/10 Udmærket

Niki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pænt hotel
Fint hotel. Desværre ikke så stort et område hotellet ligger på. Men hyggeligt med en lille sø

8/10 Udmærket

Tim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice Hotel / Good Service / Great Food
Overnattede 1 nat i maj 2024
Svar fra Elena Fenton, Operations Manager den 25. maj 2024
Dear Tim,Thank you for your feedback, we truly appreciate it and hope to have another opportunity to serve you again in the near future. Warm regardsElena FentonOperations Manager

10/10 Fremragende

Callum, Englefield Green

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful grounds and spacious rooms. My bed was quite comfortable. My room had a very large bathroom, which featured a generous bath and great water pressure!
Overnattede 1 nat i maj 2024
Svar fra Elena Fenton, Operations Manager den 25. maj 2024
Dear Callum,Thank you for your feedback, we truly appreciate it and hope to have another opportunity to serve you again in the near future.

6/10 Okay

DiAnne

Synes godt om: Rengøring
Beautiful location. Inaccurate internet portrayal of Superior Room as windows were not shown and we were given a room with a tiny window. Would never have booked such a room if the internet photo was accurate. Also we were unaware of such a thing as PRIVILEGE rooms……consequently a superior room unlike other hotels had no real frills!! Never heard of such a category in all our travels. After pushing the issue of the window, we were given a handicapped room which was certainly not what we ordered. The receptionist who arranged this was very curt and not willing to please. There was no mention of compensation. Finally the manager intervened and arranged for a lovely room for the next three nights of a four night stay. She also arranged for some modest financial compensation with the booking agency. Overall the staff need much better training…..reception, bar service, breakfast service!!! Obviously this does not apply to all staff but ineptitude in some cases is very noticeable. This is not acceptable for a hotel of this standard. We enjoyed the grounds.
Overnattede 4 nætter i maj 2024
Svar fra Elena Fenton, Operations Manager den 15. maj 2024
Dear DiAnne,Thank you for your feedback, I have provided to have some of the photographs of our rooms updated on the website and I hope this will be rectified soon. I am glad I was able to change your room and truly content to hear that you have enjoyed the room you were given for the remainder 3 nights. We are working through trainings for the various team members, who are new and truly hope this will make a positive impact on their services. I do hope you are enjoying the rest of your trip in UK and I wish you a safe journey back to Australia, Warm wishes,Elena FentonOperations Manager

8/10 Udmærket

Stephen

Rejste med partner
Synes godt om: Faciliteter
Overall good things about property out weigh poorer ones !
Overnattede 5 nætter i maj 2024
Svar fra Elena Fenton, Operations Manager den 15. maj 2024
Dear Stephen,Thank you for your rating, we truly appreciate it and hope to welcome you back at our hotel in the near future. Warm wishes,Elena FentonOperations Manager

8/10 Udmærket

Sharon

Rejste med partner
Beautiful grounds, rooms a bit tired, pillows very poor hurt my ears, and my husband had same. Also children’s swimming lessons in pool unable to get lounger as Mother’s sat on them waiting for children. Also very noisy for 3 hours. Would have waited if I knew lessons were going on. Staff were extremely attentive and the dining experience was excellent food excellent this could be a 5* experience if hotel had some TLC, and very minor changes in all had a lovely experience thank you
Overnattede 2 nætter i maj 2024
Svar fra Elena Fenton, Operations Manager den 15. maj 2024
Dear Sharon,Thank you for your rating, we truly appreciate it and hope to welcome you back at our hotel in the near future. Warm wishes,Elena FentonOperations Manager

8/10 Udmærket

Rich

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
One night stay at the property. It was in a nice area and grounds. The room was adequate, bed was comfortable. Wardrobe doors were broken. Shower wasn’t the best at all. Facilities were good, Enjoyed the gym and sauna / ice room (no ice in there tho, just a cold shower) Breakfast was good. Upon check out I asked the lady on reception about the £50 fee they took from me as a holding fee, she said that she was processing them that day, so I expected it to be returned within a couple of days. Today which is Thursday, I decided to call the hotel to ask what was happening to my £50. I was put on hold whilst they had a look at my booking. The receptionist came back and said that it hadn’t been processed! She apologised but if I hadn’t of called to check they would have just sat on it. I really didn’t expect that at all and a little disappointing to be honest.
Overnattede 1 nat i april 2024
Svar fra Elena Fenton, Operations Manager den 2. maj 2024
Dear Rich,Thank you for sharing your feedback; I am sorry about the delay of the pre-authorization being returned. Please accept my sincere apologies and rest assured that the team has been re-briefed about the importance of releasing the pre authorization on the same day the Guest leaves. I do hope to have another opportunity to welcome you back at our hotel. Warm wishesElena FentonOperations Manager

6/10 Okay

Rebecca

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Terrible at check in and check out. One lady training and one lady seemed to have no idea! very slow, given wrong room key, not helpful. Breakfast poor, no fresh fruit left, no pastries, no black pudding. When asked for more, told none left. Sausage pale and cold, eggs solid, dirty cups. Generally a very average stay with overpriced food and drinks in the bar area at night.
Overnattede 2 nætter i april 2024
Svar fra Elena Fenton, Operations Manager den 30. apr. 2024
Dear Rebecca,We are very disappointed to read that your stay a our hotel did not meet your expectations. Please accept our sincere apologies. We do to deliver better service perhaps during your next stay with us. Kind regards,The Albrighton Hall Hotel and Spa Team

2/10 Forfærdeligt

Kayleigh

Overnattede 1 nat i april 2024

10/10 Fremragende

ELERI

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel, really peaceful!
Overnattede 1 nat i april 2024
Svar fra Elena Fenton, Operations Manager den 30. apr. 2024
Dear Eleri,Thank you so much for the wonderful review; we are thrilled to know you had a peaceful stay at our hotel and certainly are looking forward to welcoming you back in the near future. Warm regards,Elena FentonOperations Manager

8/10 Udmærket

Martin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I chose this hotel because of it’s lovely looks from the outside and the rooms when I got there it was fantastic. The dining options were very good and although a little bit more than I like to pay I really enjoyed it.
Overnattede 1 nat i april 2024
Svar fra Elena Fenton, Operations Manager den 25. apr. 2024
Dear Martin,Thank you for the review, we are thrilled to know you had a great stay and we are looking forward to welcoming you back at our hotel in the near future. Warm regardsElena FentonOperations Manager

8/10 Udmærket

Ruth

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful setting
Overnattede 1 nat i april 2024
Svar fra Elena Fenton, Operations Manager den 25. apr. 2024
Dear Ruth,Thank you for the review, we are thrilled to know you had a great stay and we are looking forward to welcoming you back at our hotel in the near future. Warm regardsElena FentonOperations Manager

6/10 Okay

Kevin, Rugby

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Nice period style hotel with an extension including spa and extra rooms. Would definitely avoid rooms 25-29 as they are over a conference suite. We had a noisy karaoke until midnight on the first night. Breakfast very good and there is a separate car park by the spa if you are in the new rooms. A room in the older part of the house would be my preference if we returned.
Overnattede 2 nætter i april 2024
Svar fra Elena Fenton, Operations Manager den 30. apr. 2024
Dear Kevin,Thank you for your review. I am really sorry to read that you were disturbed by the event in the conference room; please accept our humble apologies. We hope you will visit us again in the near future. Warm regardsElena FentonOperations Manager

6/10 Okay

Samantha

Overnattede 1 nat i april 2024
Svar fra Elena Fenton, Operations Manager den 25. apr. 2024
Dear Samantha,Thank you for the review, I am sorry that we did not meet entirely your expectations. We hope to have another opportunity to show you our true colors. Warm regardsElena FentonOperations Manager

8/10 Udmærket

Mosiah

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Great staff
Overnattede 1 nat i april 2024
Svar fra Elena Fenton, Operations Manager den 25. apr. 2024
Dear Mosiah,Thank you for the review, we are thrilled to know you had a great stay and we are looking forward to welcoming you back at our hotel in the near future. Warm regardsElena FentonOperations Manager

8/10 Udmærket

Patricia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed with my partner in the Stable Rooms. Thought it a bit strange at first but really enjoyed the quietness. The only set back was having to walk into the main Hotel Restaurant for our breakfast and meals, especially, during our stay, it rained heavily for a couple of evenings. We weren't overly put off, but it could become an issue to some! Overall the place is beautiful & in a lovely location.
Overnattede 2 nætter i marts 2024
Svar fra Elena Fenton, Operations Manager den 5. apr. 2024
Dear PatriciaThank you for sharing your feedback, we are pleased to read you had a great time at our hotel, we are sorry you did not appreciate being in the stable block as unfortunately this area is not connected to our main house. We do hope to have another opportunity to welcoming you back.Warm wishesThe Albrighton Hall Hotel and Spa Team

8/10 Udmærket

Alice

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The receptionist were incredibly helpful when booking a room last minute. The room was large and the bed even more so. The food for dinner and breakfast was very enjoyable. Spa facilities were very good. It was just my 9 month old baby and I. It was a bit confusing getting from room to restaurant, or room to spa. I think the signage could be made clearer - especially if I was avoiding going outside to access the spa. There wasn’t any support offered to me for carrying things, in terms of balancing bags and baby.
Overnattede 1 nat i marts 2024
Svar fra Elena Fenton, Operations Manager den 5. apr. 2024
Dear Alice,Thank you for the review, we are pleased you had a great time at our hotel and hope to have another opportunity to serve you again.Warm wishesThe Albrighton Hall Hotel and Spa Team

10/10 Fremragende

Pauline

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very much enjoyed the pool and gym while I was staying. I also had a lake view which was lovely. Spacious room and the staff were lovely.
Overnattede 2 nætter i marts 2024
Svar fra Elena Fenton, Operations Manager den 5. apr. 2024
Dear Pauline,Thank you for the review, we are pleased you had a great time at our hotel and hope to have another opportunity to serve you again.Warm wishesThe Albrighton Hall Hotel and Spa Team

2/10 Forfærdeligt

Chelsea

Overnattede 2 nætter i marts 2024
Svar fra Elena Fenton, Operations Manager den 25. apr. 2024
Dear Chelsea,Thank you rating us, we are extremely sorry that we did not meet your expectations during your recent stay with us. Please accept our sincere apologies. It is our hotel to have another opportunity to offer you a better service, perhaps during your next visit to Shropshire. Warm regardsElena FentonOperations Manager

6/10 Okay

Lisa

Overnattede 2 nætter i marts 2024
Svar fra Elena Fenton, Operations Manager den 17. mar. 2024
Dear Lisa,Thank you for the rating; we are sorry to not have fully met your expectations and it is our hope to have another opportunity to serve you in the near future. Warm regardsElena Fenton

8/10 Udmærket

Thomas

Forretningsrejsende, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel grounds. Good amenities. Friendly staff; I dropped my vibrator & it rolled under the receptionists desk, but she was very understanding.
Overnattede 1 nat i marts 2024
Svar fra Elena Fenton, Operations Manager den 17. mar. 2024
Dear Thomas,I am please to read you found us all to be friendly and you have appreciated our amenities. We hope to have another opportunity to welcome you again at our hotel in the near future. Warm regardsElena Fenton

6/10 Okay

Imogen

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Didn’t feel like much of a spa. Hot tub was out of order and spa showers smelt bad and area felt dirty. Food took over 1.5 hour to arrive after ordering and wine after food. Food was very average, small portions of dry meat and cost £20 for a this. Staff were polite and apologised for the delay. Felt that the wine should have been taken off the bill as I’d mostly finished my food by the time it arrived. Prepare your expectations and don’t get excited about the “spa”.
Overnattede 1 nat i marts 2024
Svar fra Elena Fenton, Operations Manager den 7. mar. 2024
Dear Imogen,I am very disappointed to read your review, please accept our sincere apologies for the shortfall of service which you have encountered during your recent stay at our hotel.Please rest assured that each feedback is carefully analyzed and shared with the team members, ensuring that actions are taken to prevent similar situation occurring again.We do hope to have another opportunity to offer you better service, in the near future. Warm regardsElena FentonOperations Manager

8/10 Udmærket

Andy

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Elena Fenton, Operations Manager den 7. mar. 2024
Dear Andy,Thank you for your rating, we are pleased to know that we have met your expectations and we hope to welcoming you back in the near future. Warm regardsElena FentonOperations Manager

6/10 Okay

Verificeret rejsende

Synes ikke om: Service og personale
Bit withered
Overnattede 1 nat i februar 2024
Svar fra Elena Fenton, Operations Manager den 27. feb. 2024
Dear Anonymous,Thank you for your review we are sorry to not have met your expectations and hope to have another opportunity to show you our true colors perhaps during your next visit to Shropshire. Warm regards,Elena FentonOperations Manager

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent facilities and pool was great bar food was good
Overnattede 1 nat i februar 2024
Svar fra Elena Fenton den 27. feb. 2024
Dear David,Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future. Thank youElena FentonOperations Manager

10/10 Fremragende

Steve

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Spa was lovely and easy to get into Shrewsbury
Overnattede 2 nætter i februar 2024
Svar fra Elena Fenton, Operations Manager den 27. feb. 2024
Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future.

2/10 Forfærdeligt

Claudia

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
I spent a fabulous weekend, everything was wonderful, but the garden bewitched me!!
Overnattede 2 nætter i februar 2024
Svar fra Elena Fenton, Operations Manager den 27. feb. 2024
Dear Claudia,Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future.

10/10 Fremragende

Richard

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pleasant stay
Lovely setting with friendly service. Rooms a little tired but not a major issue.
Overnattede 1 nat i februar 2024
Svar fra Elena Fenton, Operations Manager den 20. feb. 2024
Dear Richard,Thank you for your feedback, we truly hope to have another opportunity to serve you at our hotel.Warm regardsThe Albrighton Hall Hotel and Spa Team

2/10 Forfærdeligt

Cijo

Overnattede 2 nætter i februar 2024
Svar fra Elena Fenton, Operations Manager den 20. feb. 2024
Dear Cijo,Thank you for sharing your feedback, we are very sorry to not have met your expectations during your recent stay with us and we hope to offer you better service perhaps next time you will visit us. Thank youThe Albrighton Hall Hotel and Spa Team

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay in a beautiful area
The staff were very friendly and helpful. The room was great with a lovely view over the lake. It was very quiet and the room was lovely and warm with a very comfortable bed. Everything was clean and apart from a hairdryer in the room all was fine. Perhaps a hairdryer could be obtained via reception, did not need it for the time we stayed.
Overnattede 2 nætter i februar 2024
Svar fra Elena Fenton, Operations Manager den 27. feb. 2024
Dear David,Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future. Kind regardsElena FentonOperations Manager

10/10 Fremragende

Lisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
An amazing hotel
We stayed at this wonderful hotel... for my husbands birthday , from start to finish, they couldn't do enough for us the reception staff were so lovely and friendly and so helpful... The spar was so relaxing with a fantastic coffee machine 😅 The food and restaurant was incredible the highest of standards , The bar man couldn't do enough for us and was so helpful and very good at his customer services, he had dark spiky hair not tall... black shirt and trousers... he needs a pay rise 👏😅 everyone was so polite and friendly, I find many places do not have the level of customer service like these guys do... thank you for making our stay amazing... We will definitely be back 👏😀
Room service 😍
Overnattede 1 nat i februar 2024
Svar fra Elena Fenton, Operations Manager den 20. feb. 2024
Dear Lisa,We are thrilled to read your comments and truly humbled by each words, thank you very much. We surely hope to have another opportunity to welcome you back for another great stay and perhaps another birthday celebration.Warm wishes,Elena Fenton Operations Manager

6/10 Okay

Salma

Rejste med familie
Synes godt om: Rengøring
A hotel in need of work
A tired hotel in need of some TLC. Reception desks needed smartening up and gave a sad initial impression of the inside of the hotel. Not all of the outside lights worked and we missed the signs for reception. We stayed in the School Master's House which was noisey. We could hear others showering and our floor squeeked so we felt sorry for those below us. The room was was of a decent size and bed was comfortable. Shower pulsed. Breakfast was adequate and expensive for what it was. Spa was fine. The outside of the house is lovely as are the grounds. This could be a stunning hotel.
Overnattede 3 nætter i januar 2024
Svar fra Elena Fenton, Operations Manager den 20. feb. 2024
Dear Salma.Thank you for sharing your feedback, we are very sorry to not have met your expectations during your recent stay with us and we hope to offer you better service perhaps next time you will visit us. Thank youThe Albrighton Hall Hotel and Spa Team

6/10 Okay

steven

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Elena Fenton, Operations Manager den 8. feb. 2024
Dear Steven,Thank you for the review, I am sorry we have not met your expectations during your recent stay with us.We hope to have another opportunity to serve you better in the near future.Warm regardsElena Fenton

6/10 Okay

Andrew

Synes godt om: Rengøring, service og personale
Distinctly average
Our room was in the stable block. The room was very spacious however, it sparsely furnished and looked very odd. Lighting was insufficient for the size of the room. The shower had a sliding door which only opened up approx one foot wide making it very difficult to enter and exit the shower. Very strange. Breakfast was distinctly average and the chairs in the breakfast room very very uncomfortable to sit on. We didn’t use the spa facilities during our stay.
Overnattede 1 nat i februar 2024
Svar fra Elena Fenton, Operations Manager den 20. feb. 2024
Dear Andrew,Thank you for sharing your feedback, we are very sorry to not have met your expectations during your recent stay with us and we hope to offer you better service perhaps next time you will visit us. Thank youThe Albrighton Hall Hotel and Spa Team

10/10 Fremragende

Ms Christine

Overnattede 2 nætter i februar 2024
Svar fra Elena Fenton, Operations Manager den 8. feb. 2024
Dear Ms Christine,Thank you very much for the rating, we truly hope to have another opportunity to serve you again in the near future.Thank youThe Albrighton Hall Hotel and Spa Team

6/10 Okay

Verificeret rejsende

Hotel needs updating. Spa area was nice but dated. Food was poor. Breakfast was crazy and limited choice. A bit gutted as was really looking forward to a much needed break after the death father
Overnattede 1 nat i februar 2024
Svar fra Elena Fenton, Operations Manager den 8. feb. 2024
Dear Anonymous,Thank you for the review, I am sorry we have not met your expectations during your recent stay with us.We hope to have another opportunity to serve you better in the near future.Warm regardsThe Albrighton Hall Hotel and Spa Team

6/10 Okay

Amy

Forretningsrejsende
Overnattede 2 nætter i januar 2024
Svar fra Elena Fenton, Operations Manager den 20. feb. 2024
Dear Amy,Thank you for sharing your feedback, we are very sorry to not have met your expectations during your recent stay with us and we hope to offer you better service perhaps next time you will visit us. Thank youThe Albrighton Hall Hotel and Spa Team

10/10 Fremragende

Rob

Polite staff, clean and comfortable room a generally lovely hotel
Overnattede 1 nat i januar 2024
Svar fra Elena Fenton, Operations Manager den 20. feb. 2024
Dear Rob,Thank you so much for your feedback which we truly appreciate it. We hope to have another opportunity to welcome you at our hotel for another great stay.Yours sincerely,The Albrighton Hall Hotel and Spa Team

10/10 Fremragende

William Kevin

Overnattede 1 nat i januar 2024
Svar fra Elena Fenton, Operations Manager den 8. feb. 2024
Dear William Kevin,Thank you for the rating, we are looking forward to welcome you back in the near future.Thank youThe Albrighton Hall Hotel and Spa

8/10 Udmærket

Jack

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Elena Fenton, Operations Manager den 8. feb. 2024
Dear Jack,Thank you for the rating, we are looking forward to welcoming you back in the near future. Warm regardsElena FentonOperations Manager

8/10 Udmærket

Mark

Svar fra Elena Fenton, Operations Manager den 8. feb. 2024
Dear Mark,Thank you for your rating. We look forward to welcoming you back in the near future for another great stay at our hotel.Warm regards,Elena Fenton

10/10 Fremragende

Angela

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Happy relaxing hotel
One of the biggest things we noticed was how happy and friendly all of the staff were… the house keepers, bar staff, waiting on staff and front of house staff making the experience of staying in the hotel very enjoyable.
Overnattede 1 nat i januar 2024
Svar fra Elena Fenton, Operations Manager den 8. feb. 2024
Dear Angela,Thank you very much for the great review, we are very pleased to read you had a wonderful time at our hotel and certainly hope to have another opportunity to serve you in the near future.Thank youThe Albrighton Hall Hotel and Spa Team

4/10 Dårligt

Jonathan

Overnattede 1 nat i januar 2024
Svar fra Elena Fenton, Operations Manager den 8. feb. 2024
Dear Jonathan,Thank you for the review, I am sorry we have not met your expectations during your recent stay with us.We hope to have another opportunity to serve you better in the near future.Warm wishesThe Albrighton Hall Hotel and SPA Team

10/10 Fremragende

michael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Elena Fenton, Operations Manager den 8. feb. 2024
Dear Michael,Thank you for your rating, we truly hope to have another opportunity to serve you in the near future. Warm wishes,The Albrighton Hall Hotel and Spa Team

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good value, lovely setting, large rooms friendly staff
Overnattede 1 nat i januar 2024
Svar fra Elena Fenton, Operations Manager den 8. feb. 2024
Dear Peter,Thank you very much for the great rating, we hope to serve you again in the near future. Warm wishesThe Albrighton Hall Hotel and SPA Team

10/10 Fremragende

Steven

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Hotel
Great hotel, excellent food pleasant staff. Traditional decor but room was comfortable and clean.
Overnattede 1 nat i januar 2024
Svar fra Elena Fenton, Operations Manager den 8. feb. 2024
Dear Steven,Thank you for the review, we are pleased to read you had a lovely stay at our hotel.We are looking forward to welcoming you back in the near future for another wonderful stay at our hotel.Warm wishes,The Albrighton Hall Hotel and Spa Team

6/10 Okay

Haydn

Synes godt om: Service og personale
Overnattede 1 nat i januar 2024
Svar fra Elena Fenton, Operations Manager den 9. jan. 2024
Dear Haydn,I am very sorry to read that we did not meet your expectations during your recent stay with us, we hope to offer you a better service perhaps next time you will visit Shropshire.Warm regards,The Albrighton Hall Hotel and Spa Team

10/10 Fremragende

Joanne

Forretningsrejsende
Synes godt om: Faciliteter
Great check in and late dinner reservation organised by the front desk. Dining team were quite hassled in the Oak Room but still managed to remain professional. Room clean quiet and comfortable. No upgrade this time alas. Pool fantastic and welcoming team. It’s a good hotel with fantastic staff who could not have been more helpful
Overnattede 1 nat i januar 2024
Svar fra Elena Fenton, Operations Manager den 9. jan. 2024
Dear Joanne,Thank you for your feedback, we truly appreciate it and we are really hoping to welcome you back to our hotel in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team