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Anmeldelser af Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
201 Lake Street, Shreveport, LA

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 188 af i alt 464 anmeldelser" "
Bedømmelse på 8 − Udmærket. 102 af i alt 464 anmeldelser" "
Bedømmelse på 6 − Okay. 65 af i alt 464 anmeldelser" "
Bedømmelse på 4 − Dårligt. 44 af i alt 464 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 65 af i alt 464 anmeldelser" "

7,8/10

Rengøring

8,0/10

Service og personale

7,6/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Patricia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No comment
Overnattede 1 nat i maj 2024
Svar fra Guest Services den 21. maj 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

8/10 Udmærket

Bobby

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great and peaceful place to stay!
Overnattede 1 nat i maj 2024
Svar fra Guest Services den 21. maj 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

2/10 Forfærdeligt

Margaret

Overnattede 1 nat i marts 2024
Svar fra Guest Services den 19. maj 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

10/10 Fremragende

Tracie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was close too a doctor that we had too see.
Overnattede 1 nat i april 2024
Svar fra Guest Services den 30. apr. 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

10/10 Fremragende

Tammy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
breakfast was great. Lots of options. Staff nice and friendly. Bed was comfortable. Room was cool and not stuffy upon arrival. Dove products in bathrooms. - hot water is barley warm and takes forever to get to the 5th floor. Showers in room and I like a tub. Elevator that was broke beginning of April is still broken. Lots of rooms and people for one elevator. Said they are waiting on parts. Overall nice place and will stay again.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 27. apr. 2024
Thank you for taking the time to let us know about your stay. I apologize for the issues you had with the hot water and those are being addressed. We hope to see you again the next time you are in town

10/10 Fremragende

Antonio

Overnattede 2 nætter i april 2024
Svar fra Guest Services den 11. maj 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

6/10 Okay

Alfred

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The door cover at the bottom was broken and hard to open and close.
Overnattede 1 nat i marts 2024
Svar fra Guest Services den 15. apr. 2024
Dear Alfred, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

6/10 Okay

Tabitha

Overnattede 1 nat i marts 2024
Svar fra Guest Services den 15. apr. 2024
Dear Tabitha, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

10/10 Fremragende

Desmond

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always a pleasure.
Overnattede 1 nat i marts 2024
Svar fra Guest Services den 26. mar. 2024
Dear Desmond, Thank you for taking the time to tell us about your experience at Holiday Inn Express SHREVEPORT - DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 318-585-1000. Sincerely, Front Desk Supervisor Dominique Hines

4/10 Dårligt

ellen

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Guest Services den 15. apr. 2024
Dear Ellen, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

10/10 Fremragende

Deborah

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
we enjoyed our stay. it’s was close to all the activities we wanted to go to
Overnattede 1 nat i marts 2024
Svar fra Guest Services den 15. apr. 2024
Dear Deborah, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. Thank you for the kind comments regarding your visit. We hope to have you back as our guest in the future.Sincerely, Dominique

10/10 Fremragende

Jeff

Synes godt om: Rengøring
Overnattede 1 nat i marts 2024
Svar fra Guest Services den 15. apr. 2024
Dear Jeff, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. Thank you for the kind comments regarding your visit. We hope to have you back as our guest in the future.Sincerely, Dominique

6/10 Okay

Eric

Overnattede 2 nætter i marts 2024
Svar fra Guest Services den 15. apr. 2024
Dear Eric, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

8/10 Udmærket

Chanel

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
My stay was fine. The room was nice and clean with a modern feel. The bed was comfortable. I loved the huge walk in shower and the type of toiletries provided. I apprecieted the Keurig in the room. I did have a few issues. I called before I booked to make sure there was a room on the top floor. I was told there was and what type, so I booked and wrote in the notes that i was requesting a room on the top floor. When I got there, the desk clerk said i couldn't get a top floor room, that there were none available and that Expedia overbooks people. The clerk in general was just not good at customer service. She didnt look at me while speaking and kept turning to do things while talking. She talked quiet, so I couldnt hear half of what she said. No smile, no welcome, no pleasantries at all. Just like she had no interest in being there at all. One of the elevators were broken. Luckily my room was near the back elevator. The breakfast was ok, but not spectacular.
Overnattede 1 nat i marts 2024
Svar fra Guest Services den 24. apr. 2024
We apologize that this stay did not meet your expectations. We strive to make each stay as pleasant as possible, and we will use your feedback to coach our team in order to provide a better experience in the future. Thank you for your time. We hope that you will give us another chance and choose to stay with us again. Have a great day.

10/10 Fremragende

Kathleen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The shower head was much too high and would be better farther away from the wall.
Overnattede 1 nat i marts 2024
Svar fra Guest Services den 12. mar. 2024
Thank You. We hope to welcome you in the future.

4/10 Dårligt

Janet K

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The room (wheelchair accessible) was clean and comfortable. However, i had an uninvited guest in the suite living area. Lying dead on the carpet was a mouse!!! I took several pictures which i showed to "Paul" on my way out to a concert. They could not move me - no empty rooms due to two concerts and a dog show. However, he did comp my room, and was very gracious about it. The mouse was retained to show Management. I wont stay there again but i repeat - they were very kind and comped my room with absolutely no complaint.
Overnattede 1 nat i marts 2024
Svar fra Stacie den 5. mar. 2024
I would like to apologize for the inconvenience this has caused you. Marcus (not Paul) handled the situation the right way. We will take all necessary steps to ensure this never happens again.

8/10 Udmærket

Kalisha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Will stay again
Overnattede 2 nætter i februar 2024
Svar fra Stacie den 28. feb. 2024
Thank you for your response. We are very happy that you were pleased with your stay and we look forward to seeing you again in the future.

10/10 Fremragende

Tony

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Great Breakfast
Best hotel breakfast I have ever had.
Overnattede 1 nat i februar 2024
Svar fra Stacie den 25. feb. 2024
Tony,Thank you for your very kind assessment of our breakfast. I have shared your comments with my breakfast staff, you made their day!

10/10 Fremragende

Heather

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I felt safe staying here with my grandmother. The room was clean and cozy.
Overnattede 3 nætter i februar 2024
Svar fra JenniferB den 23. feb. 2024
This is the absolute best compliment we could ever receive. Thank you for sharing your experience and staying with our Holiday Inn Express & Suites Shreveport Downtown.

10/10 Fremragende

ramona

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra JenniferB den 19. feb. 2024
Thank you for staying at our Holiday Inn Express & Suites Shreveport Downtown hotel, Ramona! We 3 our IHG loyal guests!

10/10 Fremragende

Timothy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
EXCEPTIONAL CUSTOMER SERVICE WITH A GREAT SMILE AND SUPER CONTROVERSIAL SKILLS
Overnattede 1 nat i februar 2024
Svar fra JenniferB den 19. feb. 2024
WOW! THANK YOU FOR THE SUPER AWESOME SHOUT OUT TO OUR STAFF! We will be sure to share this with them to continue to inspire them to be their own personal very best always!

10/10 Fremragende

Donald

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra JenniferB den 17. feb. 2024
Thank you, Donald!

8/10 Udmærket

Chasiti

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i februar 2024
Svar fra JenniferB den 17. feb. 2024
We sure do appreciate you staying with us, Chasiti!

4/10 Dårligt

Dominique L

Overnattede 1 nat i februar 2024
Svar fra Guest Services den 15. apr. 2024
Dear Dominique, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

8/10 Udmærket

Rachid

Overnattede 1 nat i februar 2024
Svar fra Guest Services den 24. apr. 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

8/10 Udmærket

Sylviani

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Front desk were so nice it’s doesn’t and so welcoming! That’s the very important, they greeting theirs guests very differently with the other bigger hotel that I stayed a week before! Thanks holiday inn we’ll comeback soon!
Overnattede 1 nat i februar 2024
Svar fra JenniferB den 17. feb. 2024
Well you sure did make our day, Sylviani! We are thrilled to welcome you again!

4/10 Dårligt

Todd

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The heat/air unit leaked, so the carpet was wet in the room. The air unit was loud so i turned it off only to listen to the air units in the rooms next to is. There was a dirty rag left in the roo. And no soap in the bathroom to use for the sink. Breakfast was good and staff were friendly.
Svar fra Stacie den 13. feb. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

Ann

Synes godt om: Rengøring, service og personale, værelsets komfort
It was fine fine an overnight stay, quiet on our floor, and I slept well. The furnishings in the "studio" area were a hodge podge of unmatched pieces, there was no table for a "suite"; it was furnished more as a 2 room studio. The Keurig didn't work.
Overnattede 1 nat i februar 2024
Svar fra Stacie den 13. feb. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience . I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Dårligt

Marlo

Overnattede 3 nætter i februar 2024
Svar fra Guest Services den 15. apr. 2024
Dear Marlo, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

8/10 Udmærket

Deneka

Overnattede 1 nat i januar 2024
Svar fra JenniferB den 17. feb. 2024
We appreciate you taking the time to let us know how we are doing, Deneka. Thank you for being our guest.

10/10 Fremragende

michael

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place
Overnattede 1 nat i januar 2024
Svar fra JenniferB den 17. feb. 2024
We think our guests are GREAT, too! Thanks Michael!

8/10 Udmærket

Lisa

Synes godt om: Service og personale
Overnattede 2 nætter i december 2023
Svar fra management den 27. jan. 2024
thank you for choosing us LISA next stay will be even better

4/10 Dårligt

Dandrianna

Overnattede 1 nat i januar 2024
Svar fra management den 27. jan. 2024
we are currently getting things fixed ..so your next stay will be awesome with us.

10/10 Fremragende

Derrick

Overnattede 1 nat i januar 2024
Svar fra management den 27. jan. 2024
thank you again for your time and stay Derrick hope to have you aback soon.

10/10 Fremragende

Caretha

Overnattede 1 nat i december 2023
Svar fra management den 27. jan. 2024
thank you for your time and hope to have you back soon for another awesome stay

4/10 Dårligt

William David

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
No hot water
When we checked in they had labeled us as a “no show” and put us in a different room than the one we had reserved. Room had no hot water whatsoever and hair still on the bathroom floor, so we both took cold showers at 3am to ring in the new year. Hot water still didn’t work the next morning, so when we checked out we told the hotel clerk and she said no one else had complained like we were making it up
Overnattede 1 nat i december 2023
Svar fra management den 7. jan. 2024
your next time stay with us will be awesome.. Thank You for choosing Us.

10/10 Fremragende

jorge

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Guest Services den 22. dec. 2023
Thank you ! We look forward to your return visit with us.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Guest Services den 22. dec. 2023
Thank you ! We look forward to your return visit with us.

6/10 Okay

Dianne and Michael

Synes godt om: Service og personale
Svar fra JenniferB den 17. feb. 2024
Thank you for choosing to stay with us and we look forward to hosting you again.

10/10 Fremragende

Lakeisha

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Marcus was great. He handled our group with excellence.
Overnattede 1 nat i december 2023
Svar fra JenniferB den 7. dec. 2023
Thank you so much for the shout out, Lakeisha! We appreciate you sharing your experience with our future guests - your recommendation means so much to us. We look forward to seeing you again!

10/10 Fremragende

KEISSA

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Check in was great
Overnattede 1 nat i oktober 2023
Svar fra Ben den 5. nov. 2023
Dear KEISSA,We are glad you found our team to be great!! Thank you so much for the kind comments. We hope that we can have you back as our guest vesry soon!!Ben Martinez

2/10 Forfærdeligt

Jeremy, Houston

Rejste med partner
Synes ikke om: Rengøring, faciliteter
The room bed was not clean. Had a bad odor in the room as well. They gave me a different room and that room had the same problems.
Overnattede 3 nætter i oktober 2023
Svar fra Ben den 30. okt. 2023
Daer Mr. Jackson,Thank you for letting us know about your stay. We are very sorry that the rooms you were given did not meet your expectations. I can assure you that this was an isolated incident and we have made our staff aware of these issues. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest.Sincerely,Ben Martinez

6/10 Okay

Rhonda

Overnattede 1 nat i oktober 2023
Svar fra Ben den 24. okt. 2023
Hi Rhonda,We are glad to see that your were impressed by our hotel. Thanks for taking the time to let everyone know about your stay.Ben Martinez

8/10 Udmærket

Jay

Synes godt om: Service og personale
Overnattede 1 nat i oktober 2023
Svar fra Ben den 24. okt. 2023
Dear Jay,Thank you for the great score you gave us. We appreciate the time you took to let everyone know that you had a great visit. We llok for ward to having you back as our guest in the future.Ben Martinez

8/10 Udmærket

Jason

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pretty nice overall. Convenient for downtown access. My room has a crack in the ceiling, but is otherwise really clean.
Overnattede 1 nat i oktober 2023
Svar fra Ben den 21. okt. 2023
Dear Jason,We are glad you enjoyed our hotel. Great to know you found our location to be convenient to all the downtown Shreveport attractions. Maintenance has already made repairs to the ceiling in your room. Thanks for the heads up. We hope to have you back as our guest very soon. Ben Martinez

10/10 Fremragende

Michael

Overnattede 1 nat i oktober 2023
Svar fra BEn den 9. nov. 2023
Dear Michael,We are happy that you had an awesome stay with us. Thanks for the great review. We hope to have you back as our guest very soon.Ben Martinez

10/10 Fremragende

Christopher

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Management and team were amazing!
Overnattede 3 nætter i oktober 2023
Svar fra Ben den 10. okt. 2023
Hi Christopher,Thanks for the recognition. We appreciate you letting everyone know that you had a great stay at our hotel. We hope to have you back as our guest very soon.Ben Martinez

10/10 Fremragende

Chelsea

Overnattede 1 nat i oktober 2023
Svar fra Ben den 10. okt. 2023
Dear Chelsea, We are excited to see you had a fabulous stay at our hotel. We appreciate the great score. We hope to have you back as our guest.Ben Martinez

6/10 Okay

Wendi

Forretningsrejsende
Synes ikke om: Værelsets komfort
Beds were not comfortable, they were broken down. There was dust in several places. There was also no hairdryer in the room and I called for one. I was told they were all locked up and no one can get access to it except the manager.
Overnattede 2 nætter i september 2023
Svar fra Ben den 4. okt. 2023
Dear Wendi,We are very sorry that you had such a bad experience at our hotel. We apologize for not having a hair dryer in your room and the broken beds. I can assure you that this was an isolated incident. We hope that you will be our guest in the future.Ben Martinez

10/10 Fremragende

Tiffany

Synes godt om: Rengøring, faciliteter
Everyone is always so kind and helpful especially while checking in.
Overnattede 1 nat i september 2023
Svar fra Guest Services den 3. okt. 2023
Thank you for the kind words.We look forward to your return visit !