Dear Guest, greetings from The Q-BOX Hotel Shanghai Sanjiagang. Firstly, please accept our sincere apologizes for the unpleasant experience during your stay. Your comments on the the service of the nearby hotel have been duly noted and we have shared your feedback with our respective managers to look into this so that immediate improvements can be made. we apologize again that on this occasion we failed to meet your expectations. We are certainly grateful for your feedback and for bringing your disappointing experience to our attention. We hope that this incident will not mar your overall impression of our hotel and we look forward to welcoming you back in the near future. Regards, General Manager William Lau

尊敬的宾客，诚挚感谢您选择上海三甲港绿地铂派酒店，此次没能让您获得良好的入住体验我们深表歉意！关于机场接驳巴士的服务问题我们已与对方接驳服务公司进行了问询及服务要求重申，我们一定会加强培训，保证每位客人的入住体验。您的建议都是我们宝贵的工作经验累积，作为跟进措施，我们已经作了详细记录并在部门会议期间进行分享以确保类似事件不再发生，期待您再次光临，相信下次会带给您更好的入住体验！

Dear Renchang,thank you for your very high evaluation of the hotel, we will do better on this basis,, looking forward to your next visit. Best regards.

Dear valued guest, thank you for staying at The Q-Box Hotel Shanghai Sanjiagang and for leaving your review here. The Feedback such as yours is very valuable to us to deliver our standards. We constantly strive to create unforgettable experience for our guests with our service. Please rest assured that your comments have been shared with hotel team and will reinforced the training to improve service in the future. We sincerely hope we have the pleasure of welcoming you back in the future. ---- General Manager William Lau

Dear Frances Yu Wang, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Thank you! With best regards, Frank Wang Cluster Front Office Manager

Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay.We sincerely hope that we will have the opportunity to redeem ourselves. Warmly welcome you call, write or mail to us giving the opportunity that I may personally take care of you. Yours sincerely,

Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay.We sincerely hope that we will have the opportunity to redeem ourselves. Warmly welcome you call, write or mail to us giving the opportunity that I may personally take care of you. Yours sincerely,

Deer Valued Guest, Thank you for taking the time to share your valuable feedback with us. The Q-BOX hotel is a lifestyle hotel among Shanghai Sanjiagang Greenland International Resort. The resort border the East China Sea and is adjacent to Shanghai International Tourism Resort, Florentia Village Outlet, Shanghai Jinqiao Export Processing South Zone and it takes only 10 mins drive to Pudong International Airport.We look forward to seeing you staying in the Q-BOX Hotel Shanghai Sanjiagang very soon on one of your return trips to Shanghai and thank you again for your positive comments.Sincerely, Pattie Wang/ Director of Guest Experience from EO office

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest,Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. Yours sincerely

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. Yours sincerely, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay. The hotel under the cluster resort which is one of the leading ecological cluster resorts, largest hotel groups and along with a Greenland International Convention Center, Hot Spring/Water World and Shopping Mall which were under construction. I am sure that should be satisfy all the requirements of both leisure and business travelers in the nearly further. We sincerely hope that we will have the opportunity to redeem ourselves and welcome you and your mother to Q-Box Hotel Shanghai Sanjiagnag in the near future. We may personally take care of you. With best regards,

Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay.We sincerely hope that we will have the opportunity to redeem ourselves. Warmly welcome you call, write or mail to us giving the opportunity that I may personally take care of you. Yours sincerely,

Dear Valued Guest,hank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. Yours sincerely,

Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Q-Box Hotel has 750 rooms with balcony and ocean view. The All Day Dining restaurant has 300 seats with a variety of delicate food and drinks as you choose to reward your taste. There are 17 function rooms and a 1600 sqm grand ballroom accommodating up to 2000 customers offering the most advanced meeting facilities and providing ultimate service to achieve the optimum meetings. We look forward to seeing you staying in the Q-Box hotel Shanghai Sanjiagang very soon on one of your return trips to Shanghai and thank you again for your positive comments. Sincerely,

Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Q-Box Hotel has 750 rooms with balcony and ocean view. The All Day Dining restaurant has 300 seats with a variety of delicate food and drinks as you choose to reward your taste. There are 17 function rooms and a 1600 sqm grand ballroom accommodating up to 2000 customers offering the most advanced meeting facilities and providing ultimate service to achieve the optimum meetings. We look forward to seeing you staying in the Q-Box hotel Shanghai Sanjiagang very soon on one of your return trips to Shanghai and thank you again for your positive comments. Sincerely,

Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations. Q-BOX Hotel as the fast reactor to the dynamic market trend, focuses on the market movement and follows the latest fashion, offering travelers an experience of “All I CAN DO IS BE ME”. We hope hotel individual service could delight your stay. (Public Social Area include notice board,counter,coffee machine and Ice Machine, shared refrigerator, vending machine etc.) We sincerely hope that we will have the opportunity to redeem ourselves to your next visit. Sincerely,

Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Q-Box Hotel has 750 rooms with balcony and ocean view. The All Day Dining restaurant has 300 seats with a variety of delicate food and drinks as you choose to reward your taste. There are 17 function rooms and a 1600 sqm grand ballroom accommodating up to 2000 customers offering the most advanced meeting facilities and providing ultimate service to achieve the optimum meetings. We look forward to seeing you staying in the Q-Box hotel Shanghai Sanjiagang very soon on one of your return trips to Shanghai and thank you again for your positive comments. Sincerely,

Dear Valued Guest, Thank you for your Hotels.com review. I am sorry to hear you didn’t enjoy our shuttle bus pick up service from Pudong Airport. The schedule you could get from hotel reservation for your next stay. Once I did apologize for any inconvenience to your recently stay. Our hotel is located at the east coast of Shanghai. The hotel border the East China Sea and is adjacent to Shanghai International Tourism Resort, Florentia Village Outlet, Shanghai Jinqiao Export Processing South Zone and it takes only 10 mins drive to Pudong International Airport.We sincerely hope that we will have the opportunity to redeem ourselves and welcome you to Q-BOX Hotel Shanghai Sanjiagnag in the near future. Sincerely,

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Zhang | Cluster Director of Rooms

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Zhang | Cluster Director of Rooms

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frank Wang- Assistant Front Office

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frank Wang- Assistant Front Office

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frank Wang- Assistant Front Office

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frank Wang- Assistant Front Office Manager

尊敬的宾客，十分感谢您花时间告诉我们有关您在上海三甲港绿地铂派酒店酒店的体验。我们致力于让在城市生活的您远离城市的喧嚣并找到真正“都市浅逃离”的体验。虽然酒店没有商务酒店的繁复奢华装修，但我们相信您仍可以找到同等星级酒店应有的细致服务和享受。 非常感谢您的评价，希望在不久的将来有机会为您奉上更好的服务。谨启 Frank Wang- Assistant Front Office Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, Frank Wang- Assistant Front Office Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely,Frank Wang Assistant Front Office Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frank Wang- Assistant Front Office Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely,Frank Wang Assistant Front Office Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, Frank Wang | Assistant Front Office Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, Frank Wang | Assistant Front Office Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AZ Director of Operations

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, AZ Director of Operations

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, AZ Director of Operations

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, AZ Director of Operations

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. We are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns and your suggestion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AZ Director of Operations

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, AZ Director of Operations

Dear Guest ,According to the check-in record you provided, we have checked all the records for six times, but there is no record that you charged the deposit. Since you often stay in our hotel, we did not charge your deposit. The hotel will provide you with a deposit receipt when it charges your deposit, and also record the fee into the hotel system.Thank you very much for your understanding. We look forward to your visit again.

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, AZ Director of Operations

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, AZ Director of Operations

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, AZ Director of Operations

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, AZ Director of Operations

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, AZ Director of Operations

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, AZ Director of Operations

尊敬的宾客，十分感谢您花时间告诉我们有关您在上海三甲港绿地铂派酒店的体验。很遗憾未能达到您的期望，请允许我向您表达我们最诚挚的歉意。在铂派，我们孜孜以求，不断改进，希望能向每一位客户提供高满意度的体验，因此，您的反馈对于我们十分重要。我们一定会采取适当的措施来解决所存在的问题，为了预防此类事情的再次发生，您是否方便详细的向我们透露您入住过程中所发生的不愉快的经历。以便在不久的将来有机会为您奉上更好的服务。谨启！AZ Director of Operations

Dear Guest, Thank you for taking the time to tell us about your experience at the Q-Box Hotel Shanghai Sanjiagang. At Q-Box, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us ,Sincerely, AZ Director of Operations