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Anmeldelser af Holiday Inn Express Inn & Suites Searcy, an IHG Hotel

2.5 out of 5
Holiday Inn Express Inn & Suites Searcy, an IHG Hotel
3660 Ferren Trail, Searcy, AR

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 200 af i alt 337 anmeldelser" "
Bedømmelse på 8 − Udmærket. 74 af i alt 337 anmeldelser" "
Bedømmelse på 6 − Okay. 35 af i alt 337 anmeldelser" "
Bedømmelse på 4 − Dårligt. 18 af i alt 337 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 10 af i alt 337 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

brittany

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is new or newly renovated and very nice. The staff was excellent. My only complaint is that the laundry is coin laundry. I use laundry services frequently and have not needed coins in years and was slightly annoyed by not being able to use my credit card. I found it odd I needed cash for the laundry, but could only purchase a soda with a card. I would stay at this property again.
Overnattede 1 nat i maj 2024
Svar fra HIEX, Searcy den 28. maj 2024
Brittany, Thank you for the review of our hotel. We are pleased to see you had a great stay with us. We are actually looking into switching our laundry machines to accept Cards. Thank you for bringing this to our attention and we will share this with our management team. We hope you will visit us again.

10/10 Fremragende

adrian, Marked Tree

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great for a peaceful staycation.
Overnattede 1 nat i maj 2024
Svar fra HIEX, Searcy den 28. maj 2024
Adrian, Thank you for the review of our hotel. We are happy to see you had a great staycation!! We hope you will visit us again soon!!

10/10 Fremragende

Melanie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean, friendly staff, nice area
Overnattede 1 nat i maj 2024
Svar fra HIEX, Searcy den 28. maj 2024
Melanie, Thank you very much for the review of our hotel. We love seeing our loyal guests having a great experience while visiting us.

10/10 Fremragende

Shannon

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, friendly staff, good breakfast
Overnattede 1 nat i maj 2024
Svar fra HIEX, Searcy den 28. maj 2024
Shannon, Thank you for your recent review of our hotel. We are happy to see you had a great experience with us. We hope you will visit us again soon!

10/10 Fremragende

Pamela

Overnattede 1 nat i maj 2024
Svar fra HIEX, Searcy den 28. maj 2024
Pamela, Thank you for the great review! We love seeing our loyal guests happy and enjoying their stay with us. We hope to see you again!

10/10 Fremragende

Pamela

Overnattede 2 nætter i maj 2024
Svar fra HIEX, Searcy den 28. maj 2024
Pamela, Than you for the 5 out of 5 review from your recent stay with us. We love to see our guest having great experiences with us!!

2/10 Forfærdeligt

Abraham

Overnattede 12 nætter i april 2024
Svar fra HIEX, Searcy den 28. maj 2024
Abraham, We want to apologize for the negative experience you had while staying with us, as our staff does take a lot of pride in their work. We do hope this was an unfortunate stay and that you will give us another chance in the future.

8/10 Udmærket

Eric

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra HIEX, Searcy den 28. maj 2024
Eric, Thank you for your review of our hotel. We are happy to see you had a good experience with us and we hope to see you again!

10/10 Fremragende

Karen

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything about the property was great!
Overnattede 1 nat i marts 2024
Svar fra HIEX, Searcy den 29. mar. 2024
Karen, Thank you for your review on a recent stay with us. We love to see our loyal guests having a great experience while staying with us!!!

10/10 Fremragende

Dean

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a really nice quiet area. A really refreshing place to stop after a long day of driving. Staff is super nice and professional. I will definitely pick this as my next hotel.
Overnattede 1 nat i februar 2024
Svar fra HIEX, Searcy den 11. mar. 2024
Dear Dean, Thank you for you review on our hotel. We love to see our loyal guests having a great experience with us. We hope to see you again soon!

10/10 Fremragende

Renee

Overnattede 1 nat i februar 2024
Svar fra HIEX, Searcy den 29. mar. 2024
Hello Renee, Thank you for the 5 out of 5 review from your recent stay with us! We are very happy to see you enjoyed your stay and we hope to see you again soon!

8/10 Udmærket

Aaron

Overnattede 1 nat i februar 2024
Svar fra HIEX, Searcy den 26. feb. 2024
Dear Aaron, Thank you for your recent review on our hotel. We are value your feedback and are happy to see you enjoyed your stay.

10/10 Fremragende

Billy

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice place to stay
Overnattede 1 nat i januar 2024
Svar fra HIEX, Searcy den 26. feb. 2024
Dear Billy, Thank you for your review on your stay with us. We are so happy to see you had a great experience!! We hope to see you again soon.

2/10 Forfærdeligt

Jennifer

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Front desk personal was nice and friendly. Room was what I would expect at a low end hotel.
Overnattede 1 nat i januar 2024
Svar fra Operations Manager den 24. jan. 2024
Jennifer, thank you for your review of our hotel. I apologize that you did not enjoy your stay with us and would love to hear from you on what we can share with our staff to work better on. We appreciate your kind words regarding our Front Desk and take feedback seriously. We will coach our team to make the necessary changes so we can provide a better experience in the future.

10/10 Fremragende

brian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
nice place to stay, was in the area on hunting trip, clean and close to lowes and a walmart and places to eat
Overnattede 3 nætter i januar 2024
Svar fra Operations Manager den 24. jan. 2024
Brian, thank you for your kind words and review of our hotel. We truly appreciate reviews like yours and value your feedback. We hope to assist you again in the future.

10/10 Fremragende

Luis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Has good breakfast super clean
Overnattede 2 nætter i december 2023
Svar fra Operations Manager den 24. jan. 2024
Luis, thank you for your review of our hotel. We truly appreciate your kind words and look forward to assisting you again in the future.

6/10 Okay

Gregory

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring
We had a roach in the first room. The front desk was very receptive to switching rooms and gave us several options on the property but it’s hard to forget a roach on the wall. Unfortunately they couldn’t comp anything because we booked through Expedia which was very frustrating! Service was overall amazing and the best part of the stay. The breakfast was pretty awful with stale bagels, English muffins, and biscuits. The ‘pancake’ machine produced cardboard pucks. Breakfast was a double thumbs down from the kids. Would not pay this rate to stay here again.
Overnattede 1 nat i december 2023
Svar fra Operations Manager den 24. jan. 2024
I would like to start by apologizing to you for the inconveniences you faced during your stay. The issues you had are not common and we are learning from your experience to ensure moving forward it does not happen again.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Fremragende

Angela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Operations Manager den 6. dec. 2023
Angela, thank you for leaving a kind review of our hotel. We appreciate your review and hope you will visit us again soon!

10/10 Fremragende

Leah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Operations Manager den 6. dec. 2023
Leah, thank you so much for your find review of our hotel. We appreciate your review and hope you will visit us again soon!

10/10 Fremragende

Mary

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great facility
Overnattede 1 nat i november 2023
Svar fra Operations Manager den 28. nov. 2023
Mary, thank you for your kind review of our hotel! We sincerely thank you and are pleased to hear that you enjoyed your stay with us. We hope that you will visit again.

10/10 Fremragende

Beth

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Well appointed hotel
Overnattede 1 nat i november 2023
Svar fra Operations Manager den 13. nov. 2023
Beth, thank you so much for your review of our hotel. We are pleased to know that you enjoyed your stay with us and we hope to see you again in the near future.

10/10 Fremragende

Misty

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Front desk lady was very nice.
This is my 3rd stay here. The front desk lady’s are always welcoming. Rooms are updated and clean.
Overnattede 1 nat i november 2023
Svar fra Operations Manager den 6. nov. 2023
Misty, thank you sincerely for your kind words and your feedback on our hotel. We appreciate you and can't wait to assist you again in the future!

10/10 Fremragende

Terrie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly and breakfast is yummy!
Staff was very friendly and helpful. Breakfast was delish!! Bathroom could have been a bit cleaner. I don’t think it was cleaned during my 4 night stay. Maybe this is to be expected.
Overnattede 4 nætter i oktober 2023
Svar fra Operations Manager den 1. nov. 2023
Terrie, thank you for your review and we are so happy to know that you enjoyed your stay and our breakfast! We take great pride in knowing we did a good job and we value your feedback. We can't wait to see you again.

10/10 Fremragende

Roger

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was very nice and the staff was helpful.
Overnattede 1 nat i oktober 2023
Svar fra Operations Manager den 1. nov. 2023
Roger, thank you so much for your review of our hotel! We are pleased to know that you had a great stay with us. It is something that we take great pride in and we appreciate your feedback. We hope to see you again soon.

8/10 Udmærket

Abigarely

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Good a lot time to get someone in the front desk
Overnattede 1 nat i oktober 2023
Svar fra Operations Manager den 1. nov. 2023
Abigarely, thank you so much for your review of our hotel. We are pleased to hear that you enjoyed your stay with us. We appreciate your feedback and hope to see you again soon.

10/10 Fremragende

Don

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra HIEX, Searcy den 10. okt. 2023
Thank you for your review from your recent stay with us! We love seeing our loyal guests having a wonderful stay.

8/10 Udmærket

Jane

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
carpet in hallways was in need of vacuuming. Black is a terrible choice for carpet cleanliness. Exterior paint was peeling in large chunks
Overnattede 1 nat i oktober 2023
Svar fra HIEX, Searcy den 10. okt. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share with the appropriate departments so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Udmærket

Lisa

It was makeup in the room when I checked in. Other than that it was nice
Overnattede 2 nætter i september 2023
Svar fra HIEX, Searcy den 10. okt. 2023
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share this feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Fremragende

Kelsey Danielle

Overnattede 1 nat i september 2023
Svar fra Operations Manager den 1. nov. 2023
Kelsey, thank you so much for your review of our hotel! We appreciate your feedback and hope to see you again soon.

10/10 Fremragende

Debra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The beds are not the best too soft and no extra blanket.
Svar fra HIEX, Searcy den 10. okt. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in making sure each and every guest has a great experience while staying here.

6/10 Okay

RAYMOND, Crowley

Overnattede 1 nat i september 2023
Svar fra HIEX, Searcy den 10. okt. 2023
Thank you for your recent review of our property as all reviews help us evaluate how we are doing in terms of providing the best service we can to all of our loyal guests.

8/10 Udmærket

Lindsay

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
The staff was nice, our breakfast good and our room comfortable. Rating knocked down a little for an inoperable in room refrigerator and in room phone.
Overnattede 1 nat i september 2023
Svar fra HIEX, Searcy den 10. okt. 2023
Thank you for your review from your recent stay with us. We are happy to hear you had a great stay while visiting! We do want to apologize about the refrigerator and will make sure this gets taken care of!

8/10 Udmærket

Debra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice work out room
Overnattede 1 nat i august 2023
Svar fra HIEX, Searcy den 4. sep. 2023
Thank you so much for your review of our hotel. I am happy to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit with us again.

10/10 Fremragende

Nanette

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We
Overnattede 1 nat i august 2023
Svar fra HIEX, Searcy den 4. sep. 2023
Thank you for the review and 5 out of 5 stars. We love to see our loyal guests having a great experience with us. We hope you will visit with us again.

10/10 Fremragende

Loretta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful hotel!!! Great price!
Absolutely wonderful. The lady that checked us in Sunday night was tremendous. Friendly, efficient. Wonderful outdoor pool, free chocolate chip cookies, a great breakfast!!! Good workout room (2 treadmills, stair stepper, weights and a bike). This hotel is absolutely great for the price. Will definitely stay again. Absolutely what my husband and I needed for a quick night away.
Overnattede 1 nat i juli 2023
Svar fra HIEX, Searcy den 4. sep. 2023
Loretta, Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

10/10 Fremragende

Jenny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023
Svar fra HIEX, Searcy den 4. sep. 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

10/10 Fremragende

Pauleen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra HIEX, Searcy den 4. sep. 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

6/10 Okay

Misty

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Needs to keep front desk updated on rooms
The first room we got has no air. There was tape on the bathroom door where they had been painting. The smoke detector was laying on a chair.
Overnattede 1 nat i juli 2023
Svar fra HIEX, Searcy den 4. sep. 2023
Misty, Thank you for bring this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share this feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Udmærket

James

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra HIEX, Searcy den 4. sep. 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not up to Holiday Inn Express standards
I'll start by saying the front desk was very personable and professional. That's about the end of the positive things to say about the hotel in general. We've stayed at multiple IHE locations before so we weren't looking for a 5 star experience. The hotel needs maintenance and perhaps a new cleaning crew chief. It started with the hallways needing to be vacuumed. It was obvious from all of the loose debris that it had been a little while since it had been done. The bath in our room has enough issues that should prevent the room from being booked. There is severe mildew around the tub. The counters hadn't been wiped very well. It appeared the previuos guest had cut themselves shaving so there was something that looked like blood on the front of the bath cabinet. The toilet tissue roll is sitting on top of the toilet tank because the holder is missing. Apparently there had been a hook on the wall in the bathroom that is missing since some of the paint has been pulled off the wall. The tub stopper was unscrewed so it isn't working properly either. There were a couple other minor things but suffice it to say we won't be staying here again.
Overnattede 1 nat i juli 2023
Svar fra HIEX, Searcy den 18. jul. 2023
Dear Anonymous, We want to Thank you for taking the time to provide feedback about your experience at our hotel. I would like to start by apologizing to you for the inconveniences you faced during your stay. The condition of the bathroom is certainly not up to our standards and we apologize you had to experience that.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach/work with our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, Thank you for sharing your comments, and if I can be of any assistance to you, please contact me directly at 501.279.9991 or gm.srcrs@iconlodging.com.

8/10 Udmærket

Karol

Overnattede 1 nat i juli 2023
Svar fra HIEX, Searcy den 4. sep. 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

8/10 Udmærket

Monte

Overnattede 1 nat i juli 2023
Svar fra HIEX, Searcy den 4. sep. 2023
Thank you for the review from your recent stay with us. We are pleased to hear you had a great stay. Our staff takes great pride in this hotel, so we do value your feedback. We hope to see you again soon!

10/10 Fremragende

George

Overnattede 1 nat i juli 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
5 STARS
Lauren at the front dest was amazing! We made it into town earlier than expected and she accommodated us to check in at noon. The hotel room was so clean and so spacious! We slept so well. Awesome air conditioning in the rooms. If you’re in this part of town consider staying here. It’s amazing!
Overnattede 1 nat i juni 2023

10/10 Fremragende

Ried

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Good clean stay. Convenient. Pleasant efficient staff. Very smooth check-in.
Overnattede 2 nætter i juni 2023

10/10 Fremragende

Rebecca

Overnattede 1 nat i juni 2023

6/10 Okay

Erika

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The pool was gross. We first pulled out a sandwich wrapper and foam block that was inside a packing box. Then once we got in and were swimming there was a bandaid and cigarettes in the bottom of the pool. We immediately got out. We told two staff members so they could get it cleaned for future guests hopefully.
Overnattede 1 nat i juni 2023
Svar fra HIEX, Searcy den 20. jun. 2023
Erika, I want to first Thank you for leaving us a review as we do value all types of feedback from our guests. Reviews allow us to make changes and/or address any issues.

10/10 Fremragende

Bret

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lindsey at the front desk was awesome. The hotel was great from the breakfast to how nice and clean the rooms were.
Overnattede 1 nat i juni 2023
Svar fra HIEX, Searcy den 20. jun. 2023
Bret, Thank you very much for your review from your recent stay with us! We love to see our loyal guests having a great experience with us!

10/10 Fremragende

Bret

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Super clean, loved the rooms, rooms clean, whole hotel is clean, Lindsey at the front desk was super helpful...super nice..had an awesome stay..
Overnattede 1 nat i juni 2023
Svar fra HIEX, Searcy den 20. jun. 2023
Bret, Thank you very much for your review from your recent stay with us! We love to see our loyal guests having a great experience with us!

10/10 Fremragende

Brenda

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice property. Room was wonderful. The front desk even called when we were there for about an hour to make sure the room was ok and to see if we needed anything.
Overnattede 1 nat i juni 2023
Svar fra Operations Manager den 7. jun. 2023
Brenda, we are so glad that you enjoyed your stay with us! Our staff takes great pride in knowing we were able to make your time with us pleasant and comfortable. We hope to see you again soon!