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Anmeldelser af Cubanacan Casa Granda

4 out of 5
Cubanacan Casa Granda
Calle Heredia No. 201, Santiago de Cuba

Anmeldelser

6,8
Bedømmelse på 10 − Fremragende. 5 af i alt 23 anmeldelser" "
Bedømmelse på 8 − Udmærket. 7 af i alt 23 anmeldelser" "
Bedømmelse på 6 − Okay. 6 af i alt 23 anmeldelser" "
Bedømmelse på 4 − Dårligt. 3 af i alt 23 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 23 anmeldelser" "

7,0/10

Rengøring

7,8/10

Service og personale

7,2/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

Anmeldelser

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Struttura bellissima storica, ottima posizione belle camere .per quanto riguarda la manutenzione zero, vetri sporchi, tempi x la colazione molto lunghi. poi abbiamo chiesto di telefonare alla reception e ci e' stato risposto che non avevano il telefono per chiamare e non avevano le tessere a pagamento x telefonare. servizio pessimo.
Overnattede 2 nætter i marts 2020

2/10 Forfærdeligt

Verificeret rejsende

Overnattede 4 nætter i marts 2020

8/10 Udmærket

Philip

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Windowless room is not so bad
Initially I was disappointed at being given a room with no window. But given the noise in the area I was grateful I was.
Overnattede 1 nat i marts 2020

8/10 Udmærket

Philip

Synes ikke om: Værelsets komfort
Great terrace
Very average hotel. Has two great things about it though: Location is great. Terrace is a great place to have a drink and take a rest.
Overnattede 1 nat i marts 2020

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
v center city beatifoul hotel mach option,very good location
Overnattede 6 nætter i februar 2020

8/10 Udmærket

Lavinia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Me cambiaron de Hotel
Me cambiaron al hotel Imperial cuando llegue. Eso no me gustó. En ningún lado dice que te pueden cambiar. 8 sobre 10
Overnattede 5 nætter i februar 2020

6/10 Okay

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
A Rollicking Time in the Heart of Santiago.
This is a beautiful old hotel in the heart of Santiago de Cuba. The hotel is in excellent condition and is well maintained. The service from hotel staff was excellent as well. There was a significant downside. Being in the heart of the city, it was very noisy and the walls and windows do little to keep out the noise when it's time to sleep. Cubans seem to start early and party until quite late. Also, being right next to the cathedral, the bell chimes for each hour and half hour. Sometimes, it felt like those bells were in our room. A tip for other travellers: ask for a room facing Parque Cespedes, and not facing La Case de la Trova. Also, bring earplugs.
Overnattede 3 nætter i februar 2020

10/10 Fremragende

David

Overnattede 2 nætter i februar 2020

4/10 Dårligt

Joe

Synes ikke om: Rengøring
Good location and beautiful looking building, needs urgently a personnel retraining, all with attitude and unwilling to serve you unless you bribe them.
Overnattede 2 nætter i januar 2020

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2019
Svar fra Calidad den 16. dec. 2019
Muchas gracias por su tiempo y calificación. Compartiremos con nuestro equipo de trabajo su percepción del hotel y sus servicio, esto lo insprirará a ser cada día mejores, pues para nosotros la satisfacción de nuestros clientes es primordial. Nuevamente le agradecemos y ofrecemos nuestro saludos cordiales, con el deseo que nos vuelva a visitar en sus futuras vacaciones. Atentamente, Jefe de Calidad y Atención a clientes Iberostar Casa Granda

4/10 Dårligt

Ella Maria

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Granda Expectations Massive Disappointment
This hotel is as good as it looks in the pictures, but only from the outside!!. The rooms however are in need of freshening up, especially the bathrooms. The breakfast was shocking. In contrast to breakfast in the Casas Particulares the fruit was from cans, the juice from a box and the jams from tubs. The Monday parties are loud and continue well past midnight which makes sleeping difficult. It was announced during our visit that these parties will also take place on Wednesdays in the future. Public access to the hotel seems uncontrolled which feels rather uncomfortable. The location is indeed top notch, but we wouldn't recommend this hotel.
Overnattede 2 nætter i november 2019
Svar fra Calidad den 22. nov. 2019
Dear Guest: We appreciate the time you have dedicated to let us know your comments about the Iberostar Casa Granda hotel, and we are very sorry that it was not entirely to your liking. We acknowledge that our hotel needs remodeling, which we have have planned in a close future. We will see into the noise levels of the activities that take place in our.rooftop so they disturb clients sleep the less possible. We apologize for the inconvenience caused and rest assured that our clients feedback is of utmost importance for us. Hoping that in some other time we can change your perception of the services of the Hotel. Best regards Quality Manager. Iberostar Casa Granda

6/10 Okay

Noelys

Overnattede 1 nat i november 2019

6/10 Okay

Verificeret rejsende

Overnattede 1 nat i maj 2019

10/10 Fremragende

Lorenzo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2019
Svar fra calidad den 7. maj 2019
Thank you for your time, thank you for your acceptance, it is a pleasure for us that you have been pleased. Best regards Quality manager Iberostar Casa Granda

6/10 Okay

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale
Location is great , i love the hotel for the location i had visited before .but rooms needs to be updated they are old , staff super nice, food good but at night they only have ham and cheese sandwich They dont have fresh fruits juice only in the box and mot a good quality Drinks without straws, this properties and others from iberostar will not allow employees put straws on drinks i think they will really need to consider this I will really stay again for the super good location
Overnattede 1 nat i april 2019
Svar fra calidad den 30. apr. 2019
ear guest: We appreciate the time you gave us to know how you felt during your stay at the Iberostar Casa Granda hotel. Your comments are of great importance to us and help us to achieve the satisfaction of our customers. We invite you to invite us to your future vacations. Best regards Quality manager Iberostar Casa Granda

2/10 Forfærdeligt

Verificeret rejsende

Overnattede 6 nætter i marts 2019
Svar fra calidad den 30. apr. 2019
Thank you for your time, your feel back, help us to review each of the services we offer. Thank you again for letting us know. Best regards Quality manager Iberostar Casa Granda

8/10 Udmærket

María Dolors

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel muy bueno
Es mi hotels preferida cuando voy a Santiago. Tiene muy buena ubicación y los empleadors son muy amables
Overnattede 4 nætter i marts 2019
Svar fra calidad den 30. mar. 2019
Estimada María Dolores: Agradecemos el tiempo que nos dedicó para dejar saber su opinión de nuestro Hotel. Para nosotros siempre es un placer recibirla, a Ud. que siempre vota por nosotros, muchas Gracias por elegirnos!! La esperamos siempre!!!! Saludos cordiales Jefe de calidad Iberostar Casa Granda

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
they had cockroaches is not good for me and my family
Overnattede 1 nat i marts 2019
Svar fra calidad den 26. mar. 2019
Dear guest: We appreciate the time we have spent to leave us your opinion about our hotel. We regret infinitely that you have been disturbed in your stay, our hotel has a program of disinfection against these insects, which we are forced to review their efficiency, based on what they say. We thank you again for your opinion, which has been of great importance to us, and we hope that in the future we will be honored with your visit, and thus allow us to achieve your satisfaction and that of your family, because for our company that is the fundamental premise of our work. Best regards Quality Manager Iberostar Casa Granda

8/10 Udmærket

Jerome

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i marts 2019
Svar fra calidad den 13. mar. 2019
Dear guest: On behalf of the Iberostar Casa Granda team, we thank you for the time you have given us to let us know your opinion about our hotel. We wish that you allow us in the future to honor us again with your visit. Cordially, greetings Quality Manager Iberostar Casa Granda

10/10 Fremragende

Masako

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
安心して過ごせました。
私は一人で4泊しました。以下の理由で、セキュリティー面でここを信頼できると感じました。1.フロントスタッフは宿泊客の顔を記憶しています。夕方の混雑時、あるカップルがエレベーターに乗り込もうとしたところを、ホテルのスタッフが制しました。彼等は宿泊客ではなかったからです。2.ホテル内に医師と看護師がいます。健康面での相談、血圧測定、マッサージを受けたい時の問診を行なっているそうです。女医先生から直接お話を受けました。3.チェックアウト前日に、フロントにタクシーを依頼したところ、係が運転手を連れて来て、紹介してくれました。とても安心できました。 客室内の不備は、キューバだから仕方がないと考えています。
Overnattede 4 nætter i februar 2019
Svar fra Calidad den 12. mar. 2019
ゲスト各位 私たちにとって、私たちと一緒に暮らした経験について、私たちにあなたの楽しい意見を残すことは大きな喜びと励ましです。 あなたが私たちのサービスに満足し安全を感じることを知ることは私たちの仕事にとって非常に重要です。 将来それを受け取り、私たちとあなたの休暇を私たちと一緒に楽しむことを決心することはとてもうれしいでしょう、そこで私たちはあなたを待っています。 あなたのものを忠実に 品質責任者およびカスタマーサービス イベロスターカーサグランダ

10/10 Fremragende

Andres

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2019
Svar fra Sales den 11. feb. 2019
Mr. Andres We are so much appreciated by your positive review of our facilities. We hope to welcome you back soon. With regards

4/10 Dårligt

Leo, Indianapolis, IN

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
One of the worst hotels I’ve ever stayed at. Badly needs complete redo. Do also avoid the restaurant. A real shame given the historic relevance of the place and the location. Hopefully Iberostar will renovate it soon. Try the Imperial just a couple of blocks away instead.
Overnattede 3 nætter i juli 2018

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale
Overnattede 1 nat i juli 2018