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Anmeldelser af Residence Inn by Marriott San Juan Isla Verde

3.5 out of 5
Residence Inn by Marriott San Juan Isla Verde
6500 Isla Verde Avenue, Isla Verde, Carolina

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 686 af i alt 984 anmeldelser" "
Bedømmelse på 8 − Udmærket. 177 af i alt 984 anmeldelser" "
Bedømmelse på 6 − Okay. 75 af i alt 984 anmeldelser" "
Bedømmelse på 4 − Dårligt. 24 af i alt 984 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 22 af i alt 984 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

9,2/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Joli

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast was always cold, not enough food for all guests and poorly cooked. The parking rate was unbelivable. If your a guest you should have parking it was an extra 25.00 per day. The carpet in the room was dirty and smelled like a wet dog.. The pool was small and children ran around and were jumping in a 4ft pool. There were guests bringing people in through a side gate in the pool.area and there was a Very bad smell of pot ! The area was dirty, there were roaches and rats in front and on the side of the hotel. The area was very unsafe wirh no good dining options. Walking down the street there were buildings with bullet holes. This is not a resort. For the amount of money we were charged I paid in advance but they tax you with a 40$ per day resort fee !! Plus tax. Not a happy guest, plus when we got home qe were sick.
Overnattede 8 nætter i maj 2024

10/10 Fremragende

Drew

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I didn’t like having to pay for parking everyday I was there but other than that the stay was excellent
Overnattede 7 nætter i maj 2024

10/10 Fremragende

Brenda

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff service was very good
Overnattede 6 nætter i maj 2024

10/10 Fremragende

Eliezer

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly staff. Water got everywhere when showering.
Overnattede 6 nætter i maj 2024
Svar fra Customer Service den 27. maj 2024
Eliezer,Thank you for your positive feedback! The team at Residence Inn by Marriott San Juan Isla Verde is glad you found them friendly. Your observation about the shower has been noted, and we will look into it further. We hope to see you again soon!

10/10 Fremragende

Brittinie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean property with great service and amenities.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 27. maj 2024
Brittinie, thank you for sharing your fantastic feedback! The team at Residence Inn by Marriott San Juan Isla Verde is delighted that you enjoyed the clean property along with the service and amenities. We're looking forward to welcoming you back soon!

8/10 Udmærket

Amoy Avakay

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
I love this property and I would recommend it
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Amoy, thank you for your kind words and recommendation. The team at the Residence Inn by Marriott San Juan Isla Verde is delighted to hear you enjoyed your stay. We're looking forward to welcoming you back.

10/10 Fremragende

Belinda, Farmington Hills

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pool area
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Belinda, thank you for your five-star review of the Residence Inn by Marriott San Juan Isla Verde! We are delighted to hear that you enjoyed the pool area. We look forward to welcoming you back for another exceptional stay.

6/10 Okay

William

Rejste med partner
Synes ikke om: Rengøring
Management would focus on staffing training an monitoring interaction with customers. Specially with front desk and bar. The property smells very bad (sewer like smell) by the outside bar. The inside hallways also have bad odor. Have to do better with breakfast. Some items were not well cooked and some are not refilled quickly. The phone system does not work efficiently. If you call front desk o any other department, you would not reach them. Every call is transferred to the reservation dept. if I’m not mistaken, I used this hotel 4 times in the last 2 years.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 25. maj 2024
William,Thank you for sharing your feedback. It's concerning to hear about your experience with the property's aroma and with the breakfast setup. The phone system issues and your interaction with our team members are also noted. Your observations will be shared with the relevant departments to ensure improvements. We're grateful for your loyalty over the past two years and hope to better meet your expectations during your next visit.

10/10 Fremragende

Aimara

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I like the cleaning in the rooms, pool and all areas of the hotel. The excellent staff, thanks to Marisol and Emmanuel(front desk) professionals, were friendly and respectful. Marisol gave us many recommendations about the Vieques and Culebra Islands, restaurants in the areas, and other places in downtown San Juan. Breakfast is acceptable and free. The food and drink options in the pool and bars were good. Didn't like that I had to walk to the beach about 5 min away, but very accessible. The hotel gave me a chair and an umbrella. The beach was beautiful, the sand very thinning, the water temperature warm.
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Aimara, thank you for sharing your experience at the Residence Inn by Marriott San Juan Isla Verde. It is wonderful to hear you appreciated the cleanliness, pool area, and overall amenities. Marisol and Emmanuel will be pleased to know their professionalism and recommendations enhanced your stay. The proximity to the beach is designed for convenience, and we're glad our beach amenities made your visit enjoyable. We look forward to welcoming you back for another memorable stay.

8/10 Udmærket

Jose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Jose, thank you for rating your recent stay at Residence Inn by Marriott San Juan Isla Verde. We're glad you had a positive experience. We hope to welcome you back soon!

8/10 Udmærket

Maria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Limpieza bien , atención bien , los restaurantes más o menos
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
María, gracias por tus comentarios. El equipo se alegra de saber que estuvo satisfecho con la limpieza y la atención recibida. Se han anotado sus comentarios sobre los restaurantes y se compartirán con nuestro equipo culinario para mejorarlos. Esperamos darle la bienvenida nuevamente en Residence Inn by Marriott San Juan Isla Verde.

8/10 Udmærket

Jay

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
the hotel was beautiful and clean but the only down side was the amount they charged me for security deposit and transportation fees once I checked in, as well as some staff wasn’t too friendly and seemed they didnt want to be bothered.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Jay, thank you for sharing your experience. It's great to hear you found the Residence Inn by Marriott San Juan Isla Verde beautiful and clean. We appreciate your feedback regarding the additional charges and our team members, and we will use it to enhance future stays. We hope to welcome you back soon.

10/10 Fremragende

Mercedes

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was clean and the workers were very helpful … Beach was right up the block which was very convenient
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Mercedes, thank you for your delightful review! The team at Residence Inn by Marriott San Juan Isla Verde is thrilled that you enjoyed the cleanliness of the property and the convenient beach access. We're looking forward to welcoming you back soon.

10/10 Fremragende

Carolyne Guay

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location! Clean and spacious room! Will definitely return!
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Carolyne Guay, thank you for your kind words! The team at Residence Inn by Marriott San Juan Isla Verde is thrilled to hear you enjoyed the location and found your room clean and spacious. We look forward to welcoming you back for another fantastic stay!

10/10 Fremragende

Ernesto

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente servicio
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Ernesto, el equipo del Residence Inn by Marriott San Juan Isla Verde está encantado de saber que disfrutó del excelente servicio. Estamos deseando darle la bienvenida nuevamente.

10/10 Fremragende

Carolyn Harris Soteria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay beautiful, Clean!!!! And so convenient!!!! Would absolutely stay again
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Carolyn Harris Soteria,The team at Residence Inn by Marriott San Juan Isla Verde is thrilled to hear that you found our hotel beautiful, clean, and convenient. We're looking forward to welcoming you back on your next visit!

8/10 Udmærket

Leatine Davis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walkable to many restaurants and stores. I did not like the fact that the beach wasn’t easily accessible.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Leatine Davis, thank you for sharing your experience! It’s great to know that you enjoyed the convenient location near various restaurants and stores. The feedback regarding beach accessibility is appreciated. We're looking forward to welcoming you back to Residence Inn by Marriott San Juan Isla Verde for another enjoyable stay.

8/10 Udmærket

Ligaya Elarco

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was clean as well as the bedroom with air conditioning. Easy access to the beach, walkable about 7 minutes. Free breakfast every morning with choices. Shopping and dining close by and parking is on property. Has a gym and adult and childrens fun swimming pools.I highly recommend this property
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
Ligaya, thank you for your wonderful review of Residence Inn by Marriott San Juan Isla Verde. We're delighted to hear you enjoyed the cleanliness, convenient beach access, and our varied breakfast options. It's great to know our location and amenities met your expectations. We appreciate your recommendation and look forward to welcoming you back soon!

10/10 Fremragende

ruben

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
Ruben, thank you for your positive rating of Residence Inn by Marriott San Juan Isla Verde. Our team is thrilled to know you had a great experience. We hope to welcome you back soon!

10/10 Fremragende

Rodrigo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente lugar, tranquilo, bonito y bien ubicado
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 20. maj 2024
Rodrigo, gracias por tus maravillosos comentarios. El equipo del Residence Inn by Marriott San Juan Isla Verde está encantado de que haya disfrutado de nuestro entorno tranquilo y hermoso. Nos complace saber que encontró conveniente nuestra ubicación. ¡Mirando hacia adelante a su próxima visita!

10/10 Fremragende

Jenny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 18. maj 2024
Jenny, thank you for your outstanding rating! The team at Residence Inn by Marriott San Juan Isla Verde is delighted to know you had a wonderful stay. We're looking forward to welcoming you back soon!

10/10 Fremragende

Elmer, Houston

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only thing is no room service and resturant closes too early.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Elmer, thank you for your feedback! Residence Inn by Marriott San Juan Isla Verde is pleased to know you enjoyed your stay. The team appreciates your note about the dining services and will keep it in mind. We hope to welcome you back soon!

10/10 Fremragende

Yolanda

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly staff and attentive. Will be staying here again!
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Yolanda, thank you for your kind words! The team members at Residence Inn by Marriott San Juan Isla Verde are delighted you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Fremragende

Melvalyn

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I’ve traveled to many places but this one stood out for their cleanliness and service. Upon entering Residence Inn Marriott, my family and I was greeted by front desk staff Ms. Marisol. Marisol was very professional, welcoming, knowledgeable and caring of our needs. She made our stay here amazing. My mother isn’t mobile and she even gave us recommendations of things we can do with my mom. I understand it’s her job but she was a natural at making us as comfortable as possible. Marisol, my family and I thank you very much for your hospitality. If you are looking for a family friendly place in San Juan check this place out. It’s clean, staff are friendly, breakfast was fresh and the overall property condition was like new. I’m very pleased with my stay.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 17. maj 2024
Melvalyn, thank you for sharing your wonderful experience at the Residence Inn by Marriott San Juan Isla Verde. It is delightful to hear that Marisol made a significant impact on your stay with her professionalism and warm hospitality. We are thrilled that you and your family felt welcomed and comfortable throughout your visit. Your kind words about the cleanliness and overall condition of the property are much appreciated. We're looking forward to welcoming you back soon!

10/10 Fremragende

Cindy Carolina

Rejste med familie
Synes godt om: Rengøring, faciliteter
Muy feliz con el personal!! Volveria y recomendaria este sitio!
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 16. maj 2024
Cindy, el equipo del Residence Inn by Marriott San Juan Isla Verde está encantado de saber que tuvo una experiencia tan feliz. ¡Nos encantaría darle la bienvenida nuevamente y apreciar su recomendación!

8/10 Udmærket

Sharon

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Staff not forthcoming with services. Could be language barrier.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 16. maj 2024
Sharon, thank you for your feedback. We're glad to hear about your experience at the Residence Inn by Marriott San Juan Isla Verde. Your comments about communication are noted, and we continually work to improve interactions with our valued guests. We appreciate your input and hope to welcome you back for an even better stay in the future.

10/10 Fremragende

natalia, stone mountain

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I would definitely be returning to this hotel in the near future. I traveled with my 2 young daughters and my elderly mother and we all had an amazing stay. Room was extremely comfortable and well equipped even for a longer stay. The property itself was well maintained and the pool/splash park was perfect! The front desk staff was especially friendly, accommodating just plain wonderful! Thank you to everyone who made our trip memorable!
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 15. maj 2024
Natalia, it is fantastic to hear that you and your family had an amazing stay at the Residence Inn by Marriott San Juan Isla Verde! We are delighted that the room met your needs and that you enjoyed our well-maintained property and pool area. Our team members will be thrilled to hear your kind words. We can't wait to welcome you back in the near future!

10/10 Fremragende

JESSICA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff members throughout the hotel were great, all were attentive and kind. The hotel was nearby restaurants, supermarket, beach, and shops. The hotel environment was vibrant and modern. The $40 credit per day for food and drinks was awesome.
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Jessica, thank you for sharing your wonderful experience at the Residence Inn by Marriott San Juan Isla Verde. We're glad you found our team members to be attentive and considerate. It's pleasing to know you appreciated our beneficial location close to all amenities and enjoyed the lively and contemporary ambiance of our hotel. Many guests find the daily allowance for dining and drinks to be a wonderful perk. We can't wait to welcome you back on your next trip to the area.

10/10 Fremragende

ray

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the property and the staff! The rooms were clean except for the bathroom sink tbat wouldnt drain. Other than that i definitely loved my stay. There are a lot of places within walking distance and be sure to go to pinones for lunch! The local beach is awesome too!
Overnattede 6 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Ray, it's fantastic to hear how much you enjoyed staying at Residence Inn by Marriott San Juan Isla Verde! Our team succeeds in maintaining the cleanliness of the area, and we appreciate you pointing it out. Take note of your comment regarding a small inconvenience in the bathroom for our continuous improvement. It's great that our proximity to local attractions added to the enjoyment of your stay. You're always welcome back for another delightful stay by the beach!

10/10 Fremragende

Nadia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like that it was easy accessible to everything.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 13. maj 2024
Nadia, it's wonderful to hear you enjoyed your stay at Residence Inn by Marriott San Juan Isla Verde, particularly appreciating the convenience our location offers. It's our pleasure to ensure our guests have a smooth, enjoyable experience. We can't wait to welcome you back in the future.

10/10 Fremragende

Immacolata

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thank you Residence Inn for making our vacation wonderful. Staff were kind and helpful. The whole place is CLEAN all the time, no matter the time of the day. Beautiful place and it had everything we needed.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 13. maj 2024
Immacolata, thank you for sharing your exceptional experience at Residence Inn by Marriott San Juan Isla Verde. We're thrilled to hear that our team members were able to enhance your vacation with their kindness and helpfulness. It's fantastic to learn that our consistent cleanliness and comprehensive amenities met all your needs. We treasure your feedback and look forward to the opportunity to deliver another wonderful stay for you in the future.

10/10 Fremragende

Mayka, East Brunswick

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is beautiful the room was perfect and the staff were wonderful. I enjoyed the breakfast every morning.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 12. maj 2024
Mayka, it's delightful to hear about your excellent experience at the Residence Inn by Marriott San Juan Isla Verde. We take immense pride in providing comfortable accommodations and it's always wonderful to hear our team members have left a positive impression. We're also glad to hear you enjoyed the daily breakfast. Your feedback is truly appreciated, and we look forward to welcoming you back in the future.

8/10 Udmærket

Malakiya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 13. maj 2024
Malakiya, it's great to see that your stay at the Residence Inn by Marriott San Juan Isla Verde was a positive one. The team sincerely appreciates your feedback. We hope to provide you with another enjoyable experience on your next visit.

10/10 Fremragende

morgan

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was beautiful staff was amazing. Hotel was clean and well kept tye amenities were great.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 13. maj 2024
Morgan, it's wonderful to hear that you appreciated the beauty and cleanliness of the Residence Inn by Marriott San Juan Isla Verde. We're thrilled that our amazing team members and the provided amenities added to your overall experience. Your kind feedback is invaluable and we hope to welcome you back soon.

10/10 Fremragende

Edregas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 12. maj 2024
Edregas, it's wonderful to hear you appreciated your stay at Residence Inn by Marriott San Juan Isla Verde. We are glad you found our hotel to your liking. Thank you for your feedback and we look forward to welcoming you back in the future.

10/10 Fremragende

Christine

Rejste med familie
Synes godt om: Faciliteter
The property was absolutely beautiful. The people were really helpful and nice. I loved the pool area and bar area. No complaints at all except the birria tacos. All the other food was great!
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 12. maj 2024
Christine, it's delightful to hear you had an enjoyable experience at the Residence Inn by Marriott San Juan Isla Verde. We're glad to know that our aesthetically pleasing environment, friendly team members, and the inviting pool and bar areas contributed positively to your stay. We appreciate your feedback regarding our diverse food offerings and will aim to ensure even greater satisfaction in future. We look forward to hosting you again!

10/10 Fremragende

Joshua

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was excellent, facility was excellent, location was excellent. Definitely enjoyed our stay and highly recommend!
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 12. maj 2024
Joshua, it's wonderful to know that you highly recommend Residence Inn by Marriott San Juan Isla Verde! We're thrilled that our team members, facilities, and location all contributed to your enjoyment. We delight in your satisfaction and we're excited to welcome you back on your next visit.

10/10 Fremragende

Jamie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed our 5 night stay at the Residence Inn! The hotel and grounds were beautiful! Great location! Close to airport, easy walk to beaches and cheap Uber rides if you want to venture out further. With the complimentary breakfast and $40 daily food and beverage credit, it makes it hard to leave the hotel for food, but there are many great options within walking distance. Room was nice and clean, housekeeping refreshed daily. All of the staff we encountered were extremely nice and helpful. We will definitely stay again when we return to PR!
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 11. maj 2024
Jamie, It's certainly a joy to hear about your enjoyable 5-night stay at the Residence Inn by Marriott San Juan Isla Verde. We're glad to hear that the beauty of our location, our prime locale, convenience, and the value-added amenities like breakfast and food credit helped craft a memorable experience. It's delightful to know that our team members made a positive impression, contributing to your excellent stay. We're earnestly looking forward to welcoming you back on your next visit to PR!

10/10 Fremragende

Lorondria

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very clean. The staff was nice and friendly. I will stay here again in the future.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 9. maj 2024
Lorondria, thank you for your kind words. It's great to know that you found the Residence Inn by Marriott San Juan Isla Verde spick and span. Our team members certainly strive to maintain a welcoming, friendly atmosphere. We're thrilled to hear that you would consider staying with us again in the future. Safe travels until then.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stood there 3 times like it
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 7. maj 2024
Michael, it's great to hear that you've chosen to stay with us at Residence Inn by Marriott San Juan Isla Verde multiple times. We're thrilled you have enjoyed your visits and we appreciate your continued loyalty. We look forward to welcoming you back on your next visit.

10/10 Fremragende

Sindy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Customer Service den 8. maj 2024
Sindy, thank you for rating your stay at Residence Inn by Marriott San Juan Isla Verde! We're thrilled you had a pleasant experience with us and hope to see you again in the near future. Safe travels!

10/10 Fremragende

Elibeth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent experience
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 7. maj 2024
Elibeth, it's great to see your high praise for Residence Inn by Marriott San Juan Isla Verde! We're thrilled that your stay was excellent and we hope to welcome you back in the future.

8/10 Udmærket

Kayla

Overnattede 4 nætter i maj 2024

10/10 Fremragende

Elias

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 7. maj 2024
Elias, it's great to see that your stay at Residence Inn by Marriott San Juan Isla Verde went well. Your positive feedback is appreciated and we look forward to welcoming you back again soon.

10/10 Fremragende

Givian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very recommended hotel, with all you need.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Givian, thank you for your heartening feedback! It's wonderful to hear that Residence Inn by Marriott San Juan Isla Verde came highly recommended from you. We strive to provide a comprehensive experience, fulfilling all guest needs. Your support is highly appreciated and we hope to welcome you again in the future.

8/10 Udmærket

William

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our overall stay was good we looked the breakfast here as well. They only thing is we where told he had $40 food credit but was never told it was a daily allowances. Three days later we where the correct information by than it was time to leave.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
William, thank you for choosing the Residence Inn by Marriott San Juan Isla Verde and for sharing your impressions. We're delighted that you enjoyed our breakfast offerings. We regret any confusion about the food credit and will strive to make such policies clearer for our guests. We hope this won't dissuade you from visiting us again.

8/10 Udmærket

CHRISTIAN

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
good only issue wi fi got problems
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Christian, we're pleased to know that your overall stay at Residence Inn by Marriott San Juan Isla Verde was satisfactory. Kindly accept our apologies for any inconvenience you may have experienced with the Wi-Fi. Please know that we are committed to ensuring seamless connectivity for all our guests. We appreciate your understanding and hope to welcome you back.

10/10 Fremragende

alma iris

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy to get to. Staff was amazing, friendly, responsive to your needs and hotel has free laundry on site. You have to pay for detergent, but this was still a great amenity.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Alma Iris, thank you for sharing your delightful experience at the Residence Inn by Marriott San Juan Isla Verde. Our team appreciates your kind words about their attentive service. We're delighted to learn that you found our on-site laundry facility convenient, albeit the detergent cost. We truly value your feedback and look forward to warmly welcoming you back.

10/10 Fremragende

Stephanie

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I really have no complaints about this property. I only gave them a 3 star for cleanliness cause the room was clean but I guess from over time, there was a smell. The front desk, the next day,offered to move us but we were already settled and just asked to make sure it was cleaned and she also offered to spary freshner in there. It wasn't that bad after that.
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 6. maj 2024
Stephanie, it's wonderful to hear that you had a pleasant stay at Residence Inn by Marriott San Juan Isla Verde. We're glad our front desk team was able to address your concerns promptly. We value your feedback about cleanliness and will continue to strive for excellence in maintaining our rooms. Thank you for choosing us and we hope to welcome you back soon.

10/10 Fremragende

Jennifer

Overnattede 5 nætter i januar 2024
Svar fra Customer Service den 26. maj 2024
Thanks for the perfect rating, Jennifer!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn by Marriott San Juan Isla Verde.Have a wonderful day!