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Anmeldelser af Residence Inn by Marriott San Jose North/Silicon Valley

3 out of 5
Residence Inn by Marriott San Jose North/Silicon Valley
656 America Center Court, San Jose, CA

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 382 af i alt 473 anmeldelser" "
Bedømmelse på 8 − Udmærket. 62 af i alt 473 anmeldelser" "
Bedømmelse på 6 − Okay. 10 af i alt 473 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 473 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 12 af i alt 473 anmeldelser" "

9,8/10

Rengøring

9,4/10

Service og personale

9,4/10

Faciliteter

9,8/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Ma Girlie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Salt lake beside the property is a bonus view!
Overnattede 1 nat i maj 2024

10/10 Fremragende

kelly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place
Overnattede 1 nat i maj 2024

10/10 Fremragende

Dolores

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 11 nætter i maj 2024
Svar fra ab den 26. maj 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Fremragende

lily

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Kaylanna. Front Desk Agent. den 23. maj 2024
Thank you for your positive feedback! We hope to welcome you again soon.

10/10 Fremragende

Tiffanie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great value
Overnattede 1 nat i maj 2024
Svar fra Rheyanna den 20. maj 2024
Thank you so much for your kind words! We appreciate you staying with us!

10/10 Fremragende

Khristy

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property and the staff were amazing!
Overnattede 2 nætter i maj 2024
Svar fra AB den 13. maj 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Fremragende

Rodrigo, Chicago

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Seems brand new or recently renovated (in April 2024). Very clean, great room. The area is somewhat remote but not bad.
Overnattede 2 nætter i april 2024
Svar fra Rheyanna den 29. apr. 2024
Thank you for your kind words! We appreciate you staying with us!

8/10 Udmærket

Ronald

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean, comfortable, good breakfast
Overnattede 4 nætter i april 2024
Svar fra Rheyanna den 16. apr. 2024
Thank you so much for your kind words! We appreciate you booking with us!

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The Residence was very clean and the staff were very helpful.
Overnattede 2 nætter i april 2024
Svar fra ab den 10. apr. 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Udmærket

JOHNSON

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Hit tub out of service and pool wasn't heated as advertised. Breakfast good just ran out of food every day by midway through. Staff is super friendly and professional.
Overnattede 3 nætter i april 2024
Svar fra Rheyanna den 16. apr. 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority, I sincerely apologize for failing to meet your expectations. We would like to share your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future. We would appreciate any additional feedback you may have regarding your recent stay with us so we can improve our service and provide you with a memorable experience on your next stay.

8/10 Udmærket

Brooke Denan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hot tub was broken. Also it is right next to train tracks so if the sound of trains bothers you or keeps you awake, be aware of that.
Overnattede 4 nætter i april 2024
Svar fra Rheyanna den 7. apr. 2024
We appreciate the feedback! Thank you for booking with us!

10/10 Fremragende

Elaine, Scottsdale

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Rheyanna den 6. apr. 2024
Thank you for your kind words! We appreciate you staying with us!

10/10 Fremragende

Janine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location for those who want peace and quiet. Just love all the amenities you get at Renaissance Inns with suite rooms especially kitchen. Great breakfast, too!!!!
Overnattede 3 nætter i marts 2024
Svar fra AB den 1. apr. 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

2/10 Forfærdeligt

Lesa

Overnattede 3 nætter i februar 2024
Svar fra Rheyanna den 6. apr. 2024
Thank you so much for your kind words! We appreciate you booking with us!

10/10 Fremragende

Jorge

Overnattede 5 nætter i februar 2024
Svar fra Rheyanna den 10. feb. 2024
Dear Jorge,We truly appreciate your feedback and are delighted to hear you had a positive stay with us! Thank you and have a lovely day!

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms were nice and spacious.
Overnattede 1 nat i januar 2024
Svar fra Jema den 30. jan. 2024
Thank you for the feedback! It was our pleasure having you stay with us. We hope to see you again soon.

10/10 Fremragende

Trenton

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is great. The only complaint is the big speed bumps.
Overnattede 2 nætter i januar 2024
Svar fra Jema den 26. jan. 2024
Thank you for the feedback! It was our pleasure having you stay with us. We hope to see you again soon.

8/10 Udmærket

Brenda Lee

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Jema den 16. jan. 2024
Thank you for the feedback! It was our pleasure having you stay with us. We hope to see you again soon.

10/10 Fremragende

Lea

Overnattede 1 nat i januar 2024
Svar fra FD den 3. feb. 2024
We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again!

10/10 Fremragende

Deviena

Overnattede 2 nætter i januar 2024
Svar fra Jema den 10. jan. 2024
Thank you for the feedback! It was our pleasure having you stay with us. We hope to see you again soon.

10/10 Fremragende

Paul, Goodyear

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location and value.
Overnattede 3 nætter i december 2023
Svar fra Jema den 31. dec. 2023
Thank you for the feedback! It was our pleasure having you stay with us.

10/10 Fremragende

Olga

Overnattede 3 nætter i december 2023
Svar fra Jema den 16. jan. 2024
Thank you for the feedback! It was our pleasure having you stay with us. We hope to see you again soon.

4/10 Dårligt

Shahzad

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Poor room condition
Used towels outside when i entered the room first time. This room supports person with disabilities, however shower was pathetic and floods the entire rest room. During one of the housekeeping they remained the room opened through the day in my absence. Others things are fine.
Overnattede 6 nætter i december 2023
Svar fra Reina Zavala den 20. dec. 2023
Thank you for staying with us. We appreciate your feedback and will address your concerns. Hopefully, you join us the next time your travels bring you to the area, we would love an opportunity to regain your trust.

8/10 Udmærket

Amy

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Jema den 14. dec. 2023
Thank you for the feedback! It was our pleasure having you stay with us.

10/10 Fremragende

Ximena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra AB den 9. dec. 2023
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

10/10 Fremragende

Nicole A.

Overnattede 3 nætter i november 2023
Svar fra Juan J den 15. nov. 2023
Thank you for the feedback! It was our pleasure having you stay with us.

10/10 Fremragende

Ali

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Juan J den 6. nov. 2023
Thank you for the feedback! We hope to see you again.

10/10 Fremragende

Candice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra AB den 31. okt. 2023
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Udmærket

Joseph

Overnattede 1 nat i oktober 2023
Svar fra Reina Zavala den 18. nov. 2023
We appreciate your feedback. Thank you for staying with us.

10/10 Fremragende

Matthew

Overnattede 2 nætter i oktober 2023
Svar fra Reina Zavala den 15. nov. 2023
We appreciate your feedback. Thank you for staying with us.

10/10 Fremragende

Julia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
really loved this peaceful place. walk along the water, enjoy the sport court, make your own breakfast in your spacious suite. What is not to like?? Will definitely come back.
Overnattede 2 nætter i juli 2023
Svar fra Kaylanna. Front Desk Agent. den 16. okt. 2023
We truly appreciate your kind feedback. We hope to welcome you again soon!

10/10 Fremragende

Estevan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I really liked the staff very nice and respectful
Overnattede 1 nat i oktober 2023
Svar fra Kaylanna. Front Desk Agent. den 16. okt. 2023
Thank you for your feedback! We hope to welcome you again soon!

10/10 Fremragende

Gianina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walkable to Levi's Stadium
Overnattede 3 nætter i oktober 2023
Svar fra Juan J den 11. okt. 2023
Thank you for staying with us. We hope to see you again!

10/10 Fremragende

Areli

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo muy bien , en general, desayuno ricos, atención del personal , limpieza, únicamente me di cuenta que en el baño había un mueble donde guardan la secadora se veía que hacía mucho no limpian, pues al quitarla se quedó la marca y al rededor lleno de Polvo… pero en general Todo estaba muy limpio, con excepción de ese mueble.
Overnattede 3 nætter i oktober 2023
Svar fra FD den 10. okt. 2023
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

10/10 Fremragende

sergio

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great customer service knowledgeable staff
Overnattede 1 nat i september 2023
Svar fra FD Staff den 1. okt. 2023
Thank you for taking a moment to share your experience at Residence Inn/Fairfield Inn SJ North. We’re glad to hear that you were pleased with our service! We hopeyou’ll visit us again soon.

10/10 Fremragende

Iveth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything is nice, quiet, feel safe, love the atmosphere
Overnattede 1 nat i september 2023
Svar fra FD Staff den 1. okt. 2023
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip! We look forward to making your stay as comfortable as possible.

10/10 Fremragende

Kalyn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good vibes
Overnattede 2 nætter i august 2023
Svar fra FD den 29. sep. 2023
We are so happy to hear that you enjoyed your time at Residence Inn/Fairfield Inn SJ North. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

10/10 Fremragende

james

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast was great many things to choose from
Overnattede 1 nat i september 2023
Svar fra Kaylanna. Front Desk Agent. den 27. sep. 2023
Thank you for your feedback! We are so glad to hear you enjoyed our breakfast. We hope to welcome you again soon.

10/10 Fremragende

Andrea

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay!
Everything was almost perfect—except the chicken sausage for breakfast was dry:(
Overnattede 1 nat i september 2023
Svar fra Juan J den 25. sep. 2023
Thank you for the feedback! It was our pleasure having you stay with us. I will let the breakfast team know about your experience. Best regards,

8/10 Udmærket

sharon

Overnattede 1 nat i september 2023
Svar fra Kaylanna. Front Desk Agent. den 22. sep. 2023
Thank you for your feedback! We hope to welcome you again soon!

10/10 Fremragende

Rhonda

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Juan J den 18. sep. 2023
Thank you for the feedback! It was our pleasure having you stay with us.

10/10 Fremragende

Joseph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Great stay, the hotel was clean and the staff was extremely nice. Would stay here again for future visits.
Overnattede 1 nat i september 2023
Svar fra Reina Zavala den 3. nov. 2023
We appreciate your feedback. Thank you for staying with us.

4/10 Dårligt

Katie

Synes ikke om: Rengøring, service og personale, værelsets komfort
Uncomfortable for the price
I shared that we were celebrating a special event and there was no acknowledgment of this at check in or during our stay despite me sharing this information in our booking. The hotel is located right next to a railroad so the train noise is bothersome and is also near an airport so the sound of planes is frequent and bothersome as well. The bed was uncomfortable. There was no bar soap in our room or lotion for us to wash hands or moisturize. There was mold in our shower, the room was dimly lit, we had to shut all the drapes as our room was in direct view of others near the fire pit on one side and the pool on the other so there was no real privacy or access to sunlight. The hallway smelled like sewage. I requested a late check out at booking as well as again at check in and was informed it had been granted yet housekeeping came and knocked at our door at 12 pm asking why we weren’t leaving despite the do not disturb signage being displayed on our door. The experience overall was not what I’ve experienced at Mariott’s before and not really to the level of service I would expect for paying 408$ for just a one night stay.
Overnattede 1 nat i september 2023
Svar fra Residence Inn San Jose North Silicon Valley den 19. sep. 2023
Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with the hotel team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.We hope you choose to stay with us again when your travels bring you back to the area.

10/10 Fremragende

Arnulfo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was perfectly clean. Front desk service was superb and parking was spacious. 4.5 Stars!
Overnattede 1 nat i september 2023
Svar fra Reina Zavala den 17. sep. 2023
We appreciate your feedback. Thank you for staying with us.

10/10 Fremragende

Amor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Juan J den 18. sep. 2023
Thank you for the feedback! It was our pleasure having you stay with us.

10/10 Fremragende

John

Overnattede 4 nætter i september 2023
Svar fra Reina Zavala den 5. okt. 2023
We appreciate your feedback. Thank you for staying with us.

10/10 Fremragende

Gerardo A.

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very nice and helpful. The hotel was super clean. My wife and I really enjoyed our stay.
Overnattede 3 nætter i august 2023
Svar fra Reina Zavala den 14. sep. 2023
We appreciate your feedback. Thank you for staying with us.

10/10 Fremragende

Daphne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Reina Zavala den 27. okt. 2023
We appreciate your feedback. Thank you for staying with us.

10/10 Fremragende

Jonathan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Reina Zavala den 12. sep. 2023
We appreciate your feedback. Thank you for staying with us.

10/10 Fremragende

Yuzhen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean and modern.
Overnattede 1 nat i september 2023
Svar fra Juan J den 11. sep. 2023
Thank you for the feedback! It was our pleasure having you stay with us. We hope to see you again soon!