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Anmeldelser af InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel

5 out of 5
InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 346 af i alt 596 anmeldelser" "
Bedømmelse på 8 − Udmærket. 141 af i alt 596 anmeldelser" "
Bedømmelse på 6 − Okay. 54 af i alt 596 anmeldelser" "
Bedømmelse på 4 − Dårligt. 24 af i alt 596 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 31 af i alt 596 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,6/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Stephen

Synes godt om: Service og personale
Staff was above and beyond professional and friendly! Food was excellent
Overnattede 1 nat i maj 2024

4/10 Dårligt

Alfonso

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Very well located, but very old… for the price is expensive
Overnattede 1 nat i maj 2024

8/10 Udmærket

Jorge

Synes godt om: Rengøring, service og personale
Ok
Overnattede 1 nat i april 2024

10/10 Fremragende

Gregory

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My girlfriend and I stay at this hotel probably six times a year. Staff is very friendly. Food is always excellent and it's very convenient for shopping.
Overnattede 1 nat i april 2024

10/10 Fremragende

Stephanie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We stayed on the Club floor and the Club was excellent. Staff were outstanding. Super helpful. Great breakfast and evening snacks. Highly recommend.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Carlos, San Jose

Overnattede 2 nætter i april 2024

10/10 Fremragende

Lorena

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Todo bien. El único “pero” es que ayer al ir a cenar casi no me dejan entrar porque venía muy fachosa después de hacer rafting …sino, todo súper!
Overnattede 5 nætter i marts 2024

10/10 Fremragende

Brian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean , Loved the resturants
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Jorge

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Todo exc
Overnattede 1 nat i februar 2024

6/10 Okay

MAURICIO, Doral

Overnattede 1 nat i januar 2024

10/10 Fremragende

Alexander

Overnattede 2 nætter i januar 2024

10/10 Fremragende

Avery Ellen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is simply the best! It’s at least 20 minutes from the airport, so no plane noises and right across the street from a fantastic mall with international stores I’ve never seen before! The food in the restaurants here is delicious and the spa is sensational!
Overnattede 1 nat i december 2023

8/10 Udmærket

Geneviève

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

8/10 Udmærket

Pablo, doral

Overnattede 1 nat i januar 2024

8/10 Udmærket

Areej

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel , not catering for non Spanish speakers. No English TV channels but news. Poor spoken English by staff
Overnattede 4 nætter i december 2023

8/10 Udmærket

shakeela

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023

2/10 Forfærdeligt

Timothy

Overnattede 1 nat i december 2023

4/10 Dårligt

Antonio

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El hotel está en obras y el SPA fue mudado a una habitación. Encontré las habitaciones algo viejas y pasadas de moda. El precio que pagué por la suite no lo vale.
Overnattede 1 nat i december 2023
Svar fra Ricardo Menendez den 11. jan. 2024
Dear Antonio Saludos cordiales desde el HOTEL INTERCONTINENTALGracias por plantearnos este tema, lo consultaremos con nuestro equipo operativo para que no vuelva a suceder.Esperamos tenerte pronto en nuestro hotel y puedas disfrutar de nuestras instalaciones.

10/10 Fremragende

suhail, Amman

Overnattede 5 nætter i december 2023
Svar fra Ricardo Menendez den 11. jan. 2024
Dear Suhail Thank you for choosing us as your lodging optionHope to have you again at the INTERCONTINENTAL HOTEL

8/10 Udmærket

Fidel

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
aA
Overnattede 2 nætter i december 2023
Svar fra Ricardo Menendez den 8. dec. 2023
Dear Fidel Thank you for choosing us as your lodging option Hope to have you again at the INTERCONTINENTAL HOTELBest Regards

6/10 Okay

Felipe

Rejste med familie
Synes godt om: Service og personale, faciliteter
Property seems a bit dated, worn bed linings, the market food was super bad
Overnattede 3 nætter i november 2023
Svar fra Ricardo Menendez den 8. dec. 2023
Dear Felipe I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Fremragende

Perla

Overnattede 1 nat i november 2023

10/10 Fremragende

Bill

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great for Business Travelers
Great for business travel! Very accommodating for Western travelers and great location.
Overnattede 2 nætter i oktober 2023
Svar fra Ricardo Menendez den 8. dec. 2023
Dear Bill Greetings from San José, Costa Rica.Thank you for sharing your feedback with us, we really appreciate it, so we will pass your feedback on to our team.Hope to have you again at our urban resort

10/10 Fremragende

Roberto, Heredia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good

8/10 Udmærket

Luis, Miami

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Needs to be updated.
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Barun

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023

6/10 Okay

anke

Forretningsrejsende
Synes godt om: Rengøring
Would be a great place if there was aircondition in public spaces restaurants spa…. And better performing one in room
Overnattede 1 nat i september 2023

10/10 Fremragende

Marco

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023

10/10 Fremragende

Deborah, New Berlin

Overnattede 2 nætter i september 2023

8/10 Udmærket

John

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i august 2023

8/10 Udmærket

Arturo

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Visita a San Jose por un congreso
El hotel está muy bonito y cómodo. Lo mejor fue que el seminario al que asistí era en el mismo hotel por lo que estuvo muy cómodo. Creo que ya hay áreas que deberían remodelar pero todo lo demás estuvo muy bien
Overnattede 2 nætter i august 2023
Svar fra Ricardo Menendez den 2. sep. 2023
Buenas Tardes Sr. Arturo Gracias por escogernos como su opción de visita y hospedaje en San Jose, Costa Rica Agradecemos sus comentarios y retroalimentacion sobre el hotel

10/10 Fremragende

grayson

Overnattede 1 nat i august 2023

10/10 Fremragende

MANUEL

Overnattede 3 nætter i august 2023

2/10 Forfærdeligt

jose

Overnattede 1 nat i august 2023

4/10 Dårligt

Pablo

Rejste med familie
Synes ikke om: Faciliteter
Los restantes los abren a las 6pm queríamos comer desde las 5 y pues o comíamos algo que no queríamos o nos esperábamos ! Mmm nos tuvimos que esperar 6:00 para poder pasar , no 5:55 no 5:58 jajaja increíble , primera vez que nos pasa en un hotel de 5 estrellas !
Overnattede 1 nat i august 2023
Svar fra Ricardo Menendez den 2. sep. 2023
Estimado Pablo Gracias por escogernos como su opción de hospedaje en San Jose. Esperamos que pueda visitarnos de nuevo, estaremos enviando la informacion al departamento de Alimentos & Bebidas para pueda revisar los procedimientos y puedan ser mas flexibles con sus horarios De nuevo, agradecemos sus comentarios y retroalimentacion para nuestros equipos

10/10 Fremragende

Jaime

Overnattede 2 nætter i august 2023
Svar fra Ricardo Menendez den 2. sep. 2023
Estimado JaimeFue un gusto tenerlo en nuestras facilidadesEsperamos que pueda volvernos a visitar, nos agrada saber que disfruto de su estadía

6/10 Okay

Noor E Alam

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I liked that this property has a bunch of restaurants, and several pools accessible in later hours. It has a good resort vibe. It looks like a "5 star". I stayed there with a friend instead of my usual spot in San Jose, because they were close to where I wanted to be and had double rooms available. The room was nice, bathroom had marble everything. The beds, I got horrible sleep, as they decided to over luxify the thing by adding down mattress topper, down duvet, and down pillows. All of this in a tropical climate. Basically that meant I had to keep the A/C as low as possible (as a Canadian), and bed was too hot. Daily room cleanup... my friend and I were sleeping in late, which meant that, we put up a sign that had three parts (I want cleaning, cleaning in progress, dont bother me). This sign apparently confuses the staff. Because even though we wanted privacy, we only got our room cleaned/towels changes 2 out of 5 nights we stayed there. One of the days my friend desperately asked the staff passing by to get fresh towels and get the room done. Her mistake was not to call front-desk. But not sure that would have worked, two phones in the room would only indicate a busy tone when front-desk was called. Now, to top all of this off. Once we checked out (a day earlier than what we paid for), we got a 100 USD bill, of that $50 was not ours. Mind you, that's 100_ USD in mini fridge bills for consuming only water (a mix of sizes and local vs import).
Overnattede 6 nætter i august 2023
Svar fra Ricardo Menendez den 2. sep. 2023
Dear Noor E Alam Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental COSTA RICA AT MULTIPLAZA MALL.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Fremragende

Bernhard

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr schöne Unterkunft! Bis auf die laute Klimaanlage in top Zustand. Sehr freundliches und bemühtes Personal. Hervorragende Poollandschaft
Overnattede 2 nætter i august 2023
Svar fra Ricardo Menendez den 2. sep. 2023
Dear Bernhard Thank you for choosing us as your lodging option in San José, Costa Rica.We would like to let you know that your comments are very important to our operational team.

10/10 Fremragende

Oscar

Overnattede 3 nætter i juli 2023
Svar fra Ricardo Menendez den 2. sep. 2023
Estimado Oscar Gracias por compartir su visita a nuestras facilidades Esperamos tenerla pronto de nuevo en el Hotel Intercontinental Saludos Cordiales

10/10 Fremragende

Reynaldo

Overnattede 2 nætter i juli 2023

10/10 Fremragende

Drew

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
beautiful vibes and great customer service. Good food!
Overnattede 5 nætter i juli 2023

2/10 Forfærdeligt

Antonio

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pesimo servicio en recepcion
Me hicieron un cargo doble de la estancia por un estupido de recepción y sigo teniendo 1200 dlls reteñidos quedaron hace una semana de liberarlos y no lo han hecho !
Overnattede 3 nætter i juli 2023

8/10 Udmærket

Alejandro

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023

2/10 Forfærdeligt

Antonio

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pésimo
Muy mal me hicieron un doble cargo en mi tarjeta
Overnattede 3 nætter i juli 2023

10/10 Fremragende

Jaime

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfectly located and well staffed and kept
Overnattede 1 nat i juli 2023

2/10 Forfærdeligt

RICHARD

Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
We had a huge family dinner in their restaurant. A big rat wandered through the facility. I had a reservation, with children and they weren’t able to give us two rooms even on the same floor. The parking ticket wouldn’t work to get out of the lot, so I took extra time, and I had to get an attendant to help me get out of the parking lot. There was trash piled outside our door on arrival which stayed there all through our stay Definitely not worth the money. Front desk staff at check-in—Oscar—very unhelpful
Overnattede 1 nat i juli 2023

8/10 Udmærket

Ada

Synes godt om: Rengøring, service og personale
The fact that the hotel pool is open 24 hours was amazing. The hotel is incredibly safe and the staff were all amicable and worked hard to make sure that all of our stay was comfortable. The gym is fully outfitted with great equipment. The only problem was that when I checked in I was told that I didn’t pay for the breakfast and happy hour because I booked through Expedia. This mix up in communication didn’t break my trip too much. However, I would reconsider staying here in the future because the hotel is too pricey for no daily breakfast.
Overnattede 2 nætter i juni 2023
Svar fra Ricardo Menendez den 1. jul. 2023
Dear Ada Thank you so much for sharing your comments with us and giving us your feedback about your last stay at the Intercontinental San Jose Costa Rica We would like to have again at our urban resort, please let us know if you are plannig to coming back, we have different packages to offer for the next time

6/10 Okay

Aditi

Overnattede 1 nat i juni 2023

10/10 Fremragende

Carlos

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice room, amenities and price
Overnattede 3 nætter i juni 2023
Svar fra Ricardo Menendez den 18. jun. 2023
Dear Carlos Thank you for sharing your comments with us It's a pleasure to know that you stay with us was excellent Hope to have you again at our resort