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Anmeldelser af Kasa Downtown Salt Lake City

Kasa Downtown Salt Lake City
360 400 West, Salt Lake City, UT

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 13 af i alt 21 anmeldelser" "
Bedømmelse på 8 − Udmærket. 3 af i alt 21 anmeldelser" "
Bedømmelse på 6 − Okay. 1 af i alt 21 anmeldelser" "
Bedømmelse på 4 − Dårligt. 1 af i alt 21 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 21 anmeldelser" "

8,6/10

Rengøring

8,0/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

Anmeldelser

8/10 Udmærket

Betsy

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Kasa Downtown Salt Lake City den 15. maj 2024
Hi Betsy,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa

10/10 Fremragende

Edgar

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The location its excelent and the accommodation has everything you may need.
Svar fra Kasa Downtown Salt Lake City den 11. mar. 2024
Hi Edgar,We are delighted to hear that you liked our superb location and well-equipped accommodations. Your kind words truly motivate us to continue providing exceptional experiences for our guests. We look forward to welcoming you back soon!Best regards,Team Kasa

10/10 Fremragende

Troy

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Overnattede 3 nætter i november 2023
Svar fra Kasa Downtown Salt Lake City den 19. nov. 2023
Hi Troy,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 Fremragende

Josh

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i november 2023
Svar fra Kasa Downtown Salt Lake City den 14. nov. 2023
Hi Josh,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

2/10 Forfærdeligt

Nader

Rejste med kæledyr
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The property is nothing like shown on the website. The loft with a bed is only a dream. If a dormitory like building & a shoebox of a room with a brick wall for view is to your liking then Kasa is just that. Homeless camps within view of the entrance is also worth mentioning. I checked in via virtual front desk, walked into the room and walked right out. Called Kasa & the agents were fantastic by phone & texts for lip service but useless for a refund solution, allegedly due to the booking done through Expedia. Likewise Expedia just as useless absolving itself due to non-refundable clause of Kasa. Bottom line, I lost my prepaid fee for three days to a totally misrepresented dwelling. Beware of all non-refundable bookings.
Svar fra Team Kasa den 11. jan. 2023
Dear Nader,We are very sorry if we failed to meet your expectations. The feedback from our guests has generally been favorable, and we regret that you had a disappointing impression overall. We acknowledge how outside factors had set the tone of your stay, and we regret missing the opportunity to host you and turn your experience around. Thank you for taking the time to share your humbling feedback.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i september 2022

10/10 Fremragende

Brian

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and close to everything, which private garage and also gym. Would come back again!
Overnattede 3 nætter i august 2022
Svar fra Team Kasa den 10. sep. 2022
Thanks for sharing your experience at Kasa Downtown Salt Lake City, Brian! We're glad you found our location and amenities suitable for your needs. We look forward to having you back on your future travels to our city! See you soon!

6/10 Okay

Michael

Rejste med familie
Synes godt om: Værelsets komfort
OK with a few downfalls
The room is all right but small. Except a few hair in the bathroom it was clean. Parking in a garage is a nice plus. The complete self check-in takes a little to get used to and find everything but it is well explained. It’s not a high end location. What I didn’t like is the view of our 1-bedroom [A) another one's balcony, B) a wall of the other house. C) an artificial dog park full of poop]. Also while there are lines for the sofa bed I also expected a blanket and some pillows similar to the ones in the bedroom. So, for the price we paid, I'm a little disappointed.
Overnattede 2 nætter i december 2021
Svar fra Kasa Living den 28. dec. 2021
Michael, Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know so that we can improve in the future. Safe travels, Team Kasa

10/10 Fremragende

Kitti

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Kasa Salt Lake City
Great place and value would stay agin
Overnattede 5 nætter i oktober 2021
Svar fra Kasa Living den 3. nov. 2021
Kitti, We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, værelsets komfort
Thank you Kasa!
Amazing stay and perfect location!
Overnattede 3 nætter i august 2021
Svar fra Kasa Living den 18. aug. 2021
We're glad to hear you enjoyed your stay with Kasa! We look forward to hosting you again in the future. Wishing you safe travels! Here to help, Team Kasa

2/10 Forfærdeligt

Todd

Forretningsrejsende
Synes ikke om: Rengøring, værelsets komfort
Kasa no casa
The hallway had dig poop for two days. A bug pile that stunk. The people upstairs had a nightly dance party till midnight They did not allow me to check in a day in advance even though they had available rooms I will not stay there again even though this was my 12th stay this year.
Overnattede 2 nætter i juni 2021
Svar fra Kasa Living den 31. jul. 2021
Thank you for staying with Kasa and for taking the time to leave us valuable feedback. We are sorry to hear about your negative experience but appreciate you letting us know that we can improve in the future. Safe travels, Team Kasa

10/10 Fremragende

Abram

Overnattede 3 nætter i januar 2021

10/10 Fremragende

Danny, Houston

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nothing all good five star
Overnattede 4 nætter i november 2020
Svar fra Norma + Team Kasa den 15. dec. 2020
Hi Danny, Glad to hear you enjoyed your stay. Looking forward to hosting you again soon! Have a great day! Regards, Norma + Team Kasa

10/10 Fremragende

Jeffrey

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Business Trip to Kasa
Great stay and great communication. Located walking distance to downtown and it was nice to have an apartment to use.
Overnattede 2 nætter i september 2020

4/10 Dårligt

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i september 2020

10/10 Fremragende

Colleen

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i august 2020

8/10 Udmærket

Verificeret rejsende

Synes godt om: Værelsets komfort
Synes ikke om: Rengøring
Lots of pros, but they need new cleaners...
The property was in a good location and close to downtown. The other tenants were quiet. The apartment was clean, modern, and homey. The kitchen had the essentials to cook simple meals. The bamboo memory foam mattress was firm and very comfortable. The check-in instructions were super helpful and thorough. The assigned parking spot in the underground garage was awesome since parking is a bit scarce in the area. Big downfall was their cleaning agency. We arrived to clean but damp towels that were folded and put away. Which was ironic since the dryer in the apt had a sensor to ensure items were dry. Our sheets were not changed as there were tiny black hairs everywhere, as if someone used the flat sheet as a cape while getting a hair cut. There were no spare sheets to change them out with. I texted the Kasa team at 9 am about it and didn't get a response until close to 6 pm with only a suggestion to look for a spare set. We washed them ourselves and they came clean which makes it likely they weren't washed at all. Cleaning agency also didn't refill the body wash or shampoo in the unit.
Overnattede 2 nætter i juli 2020