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Anmeldelser af Holiday Inn Express Hotel and Suites West Valley, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel and Suites West Valley, an IHG Hotel
3036 S Decker Lake Drive, West Valley City, UT

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 493 af i alt 1007 anmeldelser" "
Bedømmelse på 8 − Udmærket. 257 af i alt 1007 anmeldelser" "
Bedømmelse på 6 − Okay. 119 af i alt 1007 anmeldelser" "
Bedømmelse på 4 − Dårligt. 85 af i alt 1007 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 53 af i alt 1007 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Derek

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Staff gave another guest our same room and a family walked in on me with my d*** out
Overnattede 1 nat i maj 2024

10/10 Fremragende

Grace

Synes godt om: Rengøring
Excellent.,
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Rebekah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Gary Gregg, General Manager den 23. maj 2024
Thank you Rebekah for staying with us. I am pleased to see that you enjoyed your stay with us. We all look forward to your next visit.

10/10 Fremragende

Lissa

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The water park was so fun. We spent all our free time there. It was a great way to keep the kids busy. They didnt want to leave. The staff was very quick to bring us anything we needed. Would recommend for anyone who has kids.
Overnattede 2 nætter i maj 2024
Svar fra Gary Gregg, General Manager den 20. maj 2024
Thank you Lissa for staying with us and sharing your outstanding stay. We all look forward to your next visit with us when your travels bring you back to the West Valley area.

10/10 Fremragende

Riley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Gary Gregg, General Manager den 16. maj 2024
Thank you Riley for staying with us. We look forward to your next visit with us when your travels bring you back to the West Valley area.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
T
Overnattede 1 nat i maj 2024
Svar fra Gary Gregg, General Manager den 10. maj 2024
Thank you Michael for staying with us. We appreciate your business and look forward to seeing you again when your travels bring you back to the West Valley area.

10/10 Fremragende

Rafael

Overnattede 1 nat i maj 2024

10/10 Fremragende

Shayleen

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The front desk lady was fantastic and friendly!!
Overnattede 1 nat i maj 2024
Svar fra Gary Gregg, General Manager den 3. maj 2024
Thank you Shayleen for staying with us and sharing your comments. We appreciate your business and look forward to seeing you again.

10/10 Fremragende

Lisa

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast here was delish and staff was friendly
Overnattede 2 nætter i april 2024
Svar fra Gary Gregg, General Manager den 29. apr. 2024
Thank you Lisa for staying with us. We all look forward to seeing you again soon.

10/10 Fremragende

Sandy

Lovely staff
Overnattede 1 nat i april 2024
Svar fra Gary Gregg, General Manager den 29. apr. 2024
Thank you Sandy, I will make sure to pass on your comments to the entire team.

2/10 Forfærdeligt

Traci

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
This hotel was one of the worst I’ve stayed in. There was no parking, not mentioned on line that the slide is only open on the weekends, which is why we chose this hotel in first place. The person in the room above us was stomping and being noisy late at night and then again at four the morning. The USB ports on the tables didn’t work, and the property itself is really hard to get to, due to construction and several vehicles parked along side the road that is barely big enough for one vehicle. Terrible experience. I will never book with this hotel again.
Overnattede 1 nat i april 2024
Svar fra Gary Gregg, General Manager den 29. apr. 2024
Thank you Traci for staying with us and sharing your comments. I apologize for the challenges in which you encountered. The property does have the slide days and hours posted on the website and unfortunately we do not control the construction in the area. I will also check the USB outlets in the room you were in to ensure that everything is working. Thanks again for sharing your comments with us.

10/10 Fremragende

caroline

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was good at the hotel but a construction project nearby made it more challenging to get to the hotel entrance.
Overnattede 3 nætter i april 2024
Svar fra Gary Gregg, General Manager den 17. apr. 2024
Thank you Caroline for staying with us. We look forward to your next visit with us.

10/10 Fremragende

Samantha

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very friendly and helpful! Kids loved the pool.
Overnattede 1 nat i april 2024
Svar fra Gary Gregg, General Manager den 17. apr. 2024
Thank you Samantha for staying with us. We look forward to your next visit when visiting the West Valley area.

2/10 Forfærdeligt

Christopher

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra N den 20. apr. 2024
Thank you for staying with us

8/10 Udmærket

Tanya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Gary Gregg, General Manager den 17. apr. 2024
Thank you Tanya for staying with us. We look forward to seeing you again.

4/10 Dårligt

Wendy

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Property needs to be fixed up. Not very nice. We were also put in an adjoining room which we didn’t ask for and the kids in the next room were so loud. They woke us up very early.
Overnattede 1 nat i april 2024
Svar fra Gary Gregg, General Manager den 8. apr. 2024
Thank you Wendy for staying with us and sharing your experience. I apologize that we did not meet your expectations. We hope that we get the opportunity to see you again.

8/10 Udmærket

Colby

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the pool area. The breakfast was pretty decent size. The staff was super friendly and accommodating. The only downside was the beds were super hard and uncomfortable.
Overnattede 2 nætter i april 2024
Svar fra Gary Gregg, General Manager den 6. apr. 2024
Thank you Colby for staying with us and sharing your experience. We appreciate your business and feedback. We look forward to seeing you again when your travels bring you back to the West Valley area.

2/10 Forfærdeligt

Niki

Rejste med familie og småbørn
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hot tub jets broken, floors in hall dirty, just run down. We used to love this place only living 30 minutes away.
Overnattede 1 nat i marts 2024
Svar fra Gary Gregg, General Manager den 1. apr. 2024
Thank you NIki for staying with us. I apologize for all the challenges in which you encountered. I will make sure to share with my entire team to correct the issues. Thanks again.

10/10 Fremragende

Daniela

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet and pleasant place, the staff was amazing
Overnattede 1 nat i marts 2024
Svar fra Gary Gregg, General Manager den 31. mar. 2024
Thank you Daniela for staying with us and sharing your feedback. We look forward to seeing you again on your next visit to the West Valley area.

6/10 Okay

Mary

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Choose the property for the water slide. It was fun but pool area is getting run down. Breakfast was not good. Other holiday inn properties have great gluten free options and there were absolutely none here such a bummer! They had even run out of yogurt the first morning.
Overnattede 2 nætter i marts 2024
Svar fra Gary Gregg, General Manager den 31. mar. 2024
Thank you Mary for staying with us and sharing your experience. We look forward to another visit and enjoying the property.

10/10 Fremragende

Mayra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Kids loved the indoor pool and water slide. They even have a kiddie pool with a slide thats age appropriate for beginners
Overnattede 1 nat i marts 2024
Svar fra Gary Gregg, General Manager den 28. mar. 2024
Thank you Mayra for staying with us and sharing your comments. We appreciate your business and look forward to seeing you again soon.

10/10 Fremragende

irene

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Went with my mom to see the journey concert this March it was so clean and nice people was friendly easy check in! Would definitely stay here again!!!
Overnattede 2 nætter i marts 2024
Svar fra Gary Gregg, General Manager den 27. mar. 2024
Thank you irene for staying with us. We appreciate your business and your comments. We look forward to your next visit with us.

6/10 Okay

Jonathan

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Room phone was sticky and covered in something purple...grape soda? Chewed gum stuck to the wall. Just a big ole wad hanging out on the wall above head height.
Overnattede 1 nat i marts 2024
Svar fra Gary Gregg, General Manager den 25. mar. 2024
Thank you for staying with us and sharing your experience. I will make sure to share your comments with my housekeeping team.

10/10 Fremragende

Justin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All the staff was nice. Our kids loved the pool and water slide. Room was clean.
Overnattede 1 nat i marts 2024
Svar fra Gary Gregg, General Manager den 25. mar. 2024
Thank you Justin for staying with us and sharing your experience. We look forward to seeing you again soon.

6/10 Okay

Brooke

Synes godt om: Service og personale
Overnattede 1 nat i marts 2024
Svar fra N den 24. mar. 2024
Thank you for staying with us!

10/10 Fremragende

Judith

Overnattede 2 nætter i marts 2024
Svar fra N den 9. apr. 2024
Thank you so much for staying with us!

10/10 Fremragende

Rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Gary Gregg, General Manager den 5. mar. 2024
Thank you Rebecca for staying with us. We appreciate your business and look forward to your next visit with us.

4/10 Dårligt

Kiersten

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had issues with the lady that was on shift when we checked in at 3pm. We walked in to check in and she continued to speak with a Staff member without letting us know it will be a minute. After speaking with the staff member she continued to answer the phone while we were waiting to check in. 2nd incident I called in the morning and requested a crib to be put into our room so we didn’t have to bring a pack N play they told us they will put it in our room for us. When we arrived the lady on shift told us there wasn’t any cribs made us upset due to not bringing the pack n play for our youngest thinking there was cribs available We got extra blankets for our kids and the blankets we have received were dirty and disgusting. We were already upset when we pulled out the pull out bed it was disgusting and tons of stains on top of springs going into your back while laying down. There were tons of dirt stains on the comforter as well as women hair on the pillowcases.
Overnattede 1 nat i marts 2024
Svar fra N den 4. mar. 2024
We want to sincerely apologize for these issues that you experienced upon your stay at our hotel. Rest assured, this is not the kind of experience we want our guests to have when choosing to stay here. These issues will be addressed and help provide coaching to our staff to ensure all of our guests have a pleasant and wonderful time here. Thank you for staying with us.

6/10 Okay

Natasha

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
When we hot there the power was out. We couldn't check in and we had 2 kids who needed diaper chnages. We were offered a bathroom and to sit in the dining room until power came back on. We were able to swim and sit in the hotntub qhile we waited. It was about 630 before we could check in our room.
Overnattede 1 nat i marts 2024
Svar fra Gary Gregg, General Manager den 3. mar. 2024
Thank you for sharing your experience with us. I apologize for the delay in check in due to the power outage. Thank you for staying with us.

10/10 Fremragende

Krista

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The pool was closed for renovations which was sad but I received a much appreciated phone call and notification by email that it would be closed. The staff was amazing, and the breakfast was delicious with lots of options. I would stay here again.
Overnattede 2 nætter i februar 2024
Svar fra Gary Gregg, General Manager den 26. feb. 2024
Thank you Krista for staying with us and sharing your feedback. We appreciate your business and look forward to your next stay with us.

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Horrible property. Terrible parking.
Pool was “closed for renovations”, which was the reason I booked this specific hotel. We received a “hearing accessible” room, but would have preferred a standard room. The automatic shade was broke so there was a two inch gap in the window and everyone could see into the room which was on the first floor. The sink was backed up, with hair shavings and possibly vomit coming up the drain. I had informed the front desk on the first morning of the stay and was assured it would be addressed. The sink was not fixed and had to deal with a backed up sink for our two night stay.
Overnattede 2 nætter i februar 2024
Svar fra N den 19. feb. 2024
We sincerely apologize for these issues that you experienced during your time with us. Rest assured that it will be addressed with our staff to help us coach and provide better service in the future. We hope that you will give us another chance on your next trip to Salt Lake.

10/10 Fremragende

Gina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved the water park for the kids!
Overnattede 1 nat i februar 2024
Svar fra Gary Gregg, General Manager den 6. feb. 2024
Thank you Gina for staying with us and sharing a great review. We look forward to seeing you again.

10/10 Fremragende

Brent

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra N den 5. feb. 2024
Thank you for staying with us!

8/10 Udmærket

Servando

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra N den 2. feb. 2024
Thank you for staying with us!

8/10 Udmærket

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Nothing to be amazed.
The main reason we chose to is hotel was for the water park that was included. The room its self was nothing to be amazed about. The bath tub didn’t drain so standing in my own bath water was gross. The room smelled musty and old. The pool had a few floaters of something and half the sprayers on the kiddy slide didn’t work.
Overnattede 1 nat i januar 2024
Svar fra N den 2. feb. 2024
Thank you for letting know about your time at our hotel. We take your feedback very seriously to help us continue provide better service. We hope you will give us another chance in the future.

8/10 Udmærket

Carol

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very good for short stay traveling though.
Overnattede 1 nat i januar 2024
Svar fra N den 2. feb. 2024
Thank you for staying with us!

10/10 Fremragende

Sukie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Gary Gregg, General Manager den 22. jan. 2024
Thank you Sukie for staying with us. We look forward to your next visit.

10/10 Fremragende

Jeffrey

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Gary Gregg, General Manager den 17. jan. 2024
Thank you Jeffrey for staying with us. We appreciate your business. We all look forward to your next visit with us.

10/10 Fremragende

heather

Overnattede 1 nat i januar 2024
Svar fra Gary Gregg, General Manager den 15. jan. 2024
Thank you Heather for staying with us. We look forward to your next visit when your travels bring you back to the West Valley area.

10/10 Fremragende

Mario

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great pool
Overnattede 3 nætter i december 2023
Svar fra Gary Gregg, General Manager den 8. jan. 2024
Thank you Mario for staying with us. We appreciate your business and your feedback. We look forward to your next visit.

10/10 Fremragende

Shawny

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Spent my daughter's birthday here. We had an amazing time
Overnattede 1 nat i januar 2024
Svar fra Gary Gregg, General Manager den 8. jan. 2024
Thank you Shawny for staying with us. We look forward to your next visit.

2/10 Forfærdeligt

DAVID JIMENEZ

Overnattede 3 nætter i december 2023
Svar fra Gary Gregg, General Manager den 8. jan. 2024
Thank you David for staying with us. I am disappointed to see that you did not enjoy your stay with us. We hope to get another opportunity to deliver the outstanding service that our hotel provides. Thank you.

10/10 Fremragende

Jacci

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The pool is incredible. The kids had a blast and thought we should just live there!!!!
Overnattede 1 nat i januar 2024
Svar fra Gary Gregg, General Manager den 3. jan. 2024
Thank you Jacci for staying with us and sharing a great experience. We look forward to your next visit with us.

8/10 Udmærket

Troy

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parking was terrible but all in all was pretty good. Wish they had the slide as a ride at your own risk. I bought 2 kids that were an inch to small for the slide which was a bummer cause it was the main reason for staying.b but they had fun
Overnattede 1 nat i december 2023
Svar fra Gary Gregg, General Manager den 3. jan. 2024
Thank you Troy for staying with us and sharing your comments, we look forward to your next visit with us.

10/10 Fremragende

Patrick

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Joseph is amazing and helped us during our stay so much he is a great guy!
Overnattede 2 nætter i december 2023
Svar fra Gary Gregg, General Manager den 3. jan. 2024
Thank you Patrick for staying with us. I will make sure to share your comments with Joseph.

10/10 Fremragende

Kenalee

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Joseph was great. He made me happy that I booked a room there.
Overnattede 1 nat i december 2023
Svar fra N den 2. feb. 2024
Thank you so much for staying with us!

10/10 Fremragende

kim

Overnattede 1 nat i december 2023
Svar fra Gary Gregg, General Manager den 22. jan. 2024
Thank you Kim for sharing a great review score. We look forward to your next visit with us.

10/10 Fremragende

Mirta

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy cómodo, muy limpio volvería a regresar
Overnattede 1 nat i december 2023
Svar fra Gary Gregg, General Manager den 26. dec. 2023
Thank you for staying with us. We look forward to seeing you again.

10/10 Fremragende

Christopher

Overnattede 1 nat i december 2023
Svar fra Gary Gregg, General Manager den 15. jan. 2024
Thank you Christopher for staying with us. We appreciate the review. We all look forward to seeing you again.

6/10 Okay

Elizabeth

Rejste med familie
Clean, breakfast good, family oriented place, but very noisy. Can hear people walking, dogs barking, overall ver loud
Overnattede 1 nat i december 2023
Svar fra Gary Gregg, General Manager den 26. dec. 2023
Thank you for staying with us.