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Anmeldelser af Crowne Plaza Saddle Brook, an IHG Hotel

3.5 out of 5
Crowne Plaza Saddle Brook, an IHG Hotel
50 Kenny Pl, Saddle Brook, NJ

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 453 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 249 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 116 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 86 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 98 af i alt 1002 anmeldelser" "

8,0/10

Rengøring

8,2/10

Service og personale

7,4/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Ellis

Synes godt om: Service og personale
Convenient location. Friendly front desk staff. Only one elevator in service.
Overnattede 4 nætter i maj 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 23. maj 2024
Ellis, we are glad you stayed with us at the Crowne Plaza Saddle Brook. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one and you found our location convenient. We look foward to your return in the future.

4/10 Dårligt

James

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Broken elevator. Breakfast not serbed until 8 Noisey band playing of floor above me until 12.pm
Overnattede 2 nætter i maj 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 19. maj 2024
We apologize for your experience at the Crowne Plaza Saddle Brook and we hope to have another opportunity to leave you with a much better impression.

10/10 Fremragende

Desmond

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service from all the staff at the hotel. From when I arrived at the hotel and until I checked out 12 days later the service in this hotel was superb. Congratulations to Mohammed and his team for making me feel comfortable and welcome. I am due to visit New Jersey in a few months and will stay at the Crowne Plaza Saddle Brook.
Overnattede 13 nætter i maj 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 17. maj 2024
We appreciate you noticing our efforts to make your stay with us a pleasant experience. Thank you for your great review.

4/10 Dårligt

Anddy

They had a power outage didn’t seem to have a back up power generator while I was in shower
Overnattede 1 nat i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 15. maj 2024
We truly apologize for your experience at the Crowne Plaza Saddle Brook and we are addressing the issue. It is our hope that you will consider giving us another chance to show you the hospitality you deserve and should expect from the brand.

4/10 Dårligt

MAN HYUB

During over 15years. I got to stay annualy 2times there. But I felt dark and a little dirty more before Covid19. No fix to Out of elevator for 3days ....
Overnattede 3 nætter i maj 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 15. maj 2024
We apologize for your inconvenience. We are working on the issue. And we hope to have another chance to welcome you back for a much better experience.

10/10 Fremragende

Mario

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice and clean
Overnattede 1 nat i maj 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 12. maj 2024
Thank you for taking a moment to share your experience at the Crowne Plaza Saddle Brook. Our team is so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

2/10 Forfærdeligt

Daniel

Overnattede 2 nætter i maj 2024
Svar fra Crowne Plaza Saddle Brook den 13. maj 2024
We apologize for your experience with us. If you have any additional feedback or questions, please don't hesitate to reach out to us at the Crowne Plaza Saddle Brook

8/10 Udmærket

anne

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Staff are great. Several things need maintenance, including only one functioning front elevator, toilet that kept running intermittently, shade in the restaurant that would not go up to allow views out. Overall, not up to usual Crowne Plaza level. Also, room had no frig.
Overnattede 1 nat i maj 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 6. maj 2024
Thank you for sharing your experience with us. Your feedback has been shared with the leadership team. We hope to welcome you back again in the future.

4/10 Dårligt

Lisa

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Scary miserable experiences. Couldn't leave the room for hours risking property security because room door refused to lock from the outside/common area access. Property mgr mov.ed reservation to Handicapped accommodations room with poor air unit and unfamiliar bathing apparatus. Bldg lost power before 8am as we prepared for comp breakfast... no elevator svc to/from 12th floor. Left asap.
Overnattede 1 nat i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 4. maj 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

Rafael

Overnattede 2 nætter i april 2024
Svar fra Crowne Plaza Saddle Brook den 22. maj 2024
We could not be happier that we were able to impress you with our service at the Crowne Plaza Saddle Brook. Thank you for your business, and we look forward to your next visit.

4/10 Dårligt

Salimah

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I enjoyed my stay, but I was disappointed in the Manager when I had an emergency. Not people friendly...
Overnattede 1 nat i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 1. maj 2024
Your feedback is important to us and we have shared your review with the management team. If they find it necessary they will address your concerns.

8/10 Udmærket

Yessenia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything
Overnattede 2 nætter i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 30. apr. 2024
We're so glad you enjoyed your stay at the Crowne Plaza Saddle Brook, Yessenia and we look forward to your return to us!

10/10 Fremragende

Catherine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is my 3rd stay here and honestly I’m never disappointed. Always clean and staff is always caring and very friendly. The TV in my room would turn on but didn’t notice until about 10 pm and staff came did a quick replacement to ensure we enjoyed our staff. Would recommend to anyone that’s visiting the area. Only downfall is that continental breakfast is not free but everything else is amazing.
Overnattede 3 nætter i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 30. apr. 2024
Thank you for providing feedback on your recent experience at the Crowne Plaza Saddle Brook. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

4/10 Dårligt

Michelle, Florence

Rejste med partner
Synes ikke om: Rengøring, faciliteter
Housekeeping did the bare minimum. I lifted up a paper and it was stuck to the desk. It was a sticky film underneath where housekeeping did not clean. Other areas showed neglect of where housekeeping got lazy.
Overnattede 1 nat i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 30. apr. 2024
We are committed to providing each and every customer with a positive experience. However, it does seem that we failed to meet your expectations. We apologize for your experience with us.

10/10 Fremragende

Ramon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 29. apr. 2024
Thank you for a great review. You have definitely made my day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again at the Crowne Plaza Saddle Brook!

4/10 Dårligt

Helen

Overnattede 2 nætter i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 18. maj 2024
We sincerely apologize for not meeting your expectations, Helen. Please let us know if there is something we can improve upon.

10/10 Fremragende

Vanessa

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Las hermosas vistas del hotel y la comida.
Overnattede 2 nætter i januar 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 23. apr. 2024
Thank you, Vanessa! We're pleased to hear that you enjoyed the views and food. It was a pleasure having you stay with us at the Crowne Plaza Saddle Brook and we look forward to your next visit to us!

10/10 Fremragende

Ana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muchos huecos en el parking
Overnattede 1 nat i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 22. apr. 2024
We are so happy that you had a great stay with us at the Crowne Plaza Saddle Brook! You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

10/10 Fremragende

Natalia

Overnattede 4 nætter i april 2024
Svar fra Crowne Plaza Saddle Brook den 10. maj 2024
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

4/10 Dårligt

Nihad, Belle Chasse

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Never seen a rack over the single sink with a mirror 3 feet away and it’s about 12” wide and 4 foot long, shower sounds like had a motor and the bottom water divider didn’t work most of the water was coming out from the bottom instead of shower head, that is another bad experience with the hotel chain company
Overnattede 2 nætter i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 19. apr. 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.

4/10 Dårligt

Laurie

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Lots of activity going on in middle of night in parking lot did not feel safe at all
Overnattede 2 nætter i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 18. apr. 2024
We apologize for your experience with us. Please let us know if there is too much noise level during your stay and we will take care of the situation for you, Laurie. We hope to welcome you back in the future.

6/10 Okay

Chad

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The hotel staff was very nice and helpful, but there were several things that made the visit less than pleasant. The sofa bed mattress was stained and the extra blanket was dirty. The phone didn't work in our room and there were stains on the comforter. There was also tape and hair stuck to one of the paintings.
Overnattede 2 nætter i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 19. apr. 2024
Thank you for your review. We regret not meeting your expectations. We hope you will give us another chance to prove ourselves on a future visit.

10/10 Fremragende

Esterbin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a Beautiful property
Overnattede 1 nat i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 15. apr. 2024
Thank you for choosing to stay at the Crowne Plaza Saddle Brook. We are glad overall you had a pleasant stay and that you found our facility beautiful. We value your feedback and hope to welcome you again so we can make your next visit excellent.

4/10 Dårligt

Nadun

Rejste med partner
Synes ikke om: Rengøring, service og personale
Horrible cleanliness and not at all responsive to cleaning requests. Our bedsheets weren’t cleaned from the previous guests visit and was badly stained. My security deposit wasn’t refunded either.
Overnattede 1 nat i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 13. apr. 2024
Your feedback is important to us and we have shared your concerns with the management team. We do hope to welcome you back in the future for a much better experience.

8/10 Udmærket

Ratna

Overnattede 2 nætter i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 3. maj 2024
We hugely appreciate your positive feedback in regard to your stay at the Crowne Plaza Saddle Brook. We have been working so hard to give our best. Thank you for noticing.

10/10 Fremragende

eugene

Forretningsrejsende
Hotel was good and clean. Didn’t use any of the facilities
Overnattede 1 nat i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 8. apr. 2024
Thank you, Eugene! We valued your business and look forward to welcoming you back again to the Crowne Plaza Saddle Brook in the near future.

10/10 Fremragende

Claudia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like it very much
Overnattede 1 nat i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 7. apr. 2024
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone will enjoy their time spent with us. It was a pleasure having your company and we look forward to welcoming you back again soon!

2/10 Forfærdeligt

Dilara

Overnattede 1 nat i april 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 26. apr. 2024
Thank you for being our valued guest and for sharing your experience with us. We apologize your stay was less than perfect. We would be happy to have an opportunity to leave you with a more favorable impression and invite you back for the seamless experience you expect from the brand.

6/10 Okay

Rosalyn

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 7. apr. 2024
Thank you for staying with us recently. We appreciate your feedback.

10/10 Fremragende

Alex

Overnattede 1 nat i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 6. apr. 2024
Thank you for a great review. You have definitely made our day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.

10/10 Fremragende

Robert

Overnattede 1 nat i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 3. apr. 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

10/10 Fremragende

Benoit

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Très bel hôtel le personnel très accueillant et gentil la douche fantastique bel chambre très propre
Overnattede 1 nat i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 24. mar. 2024
Thank you for leaving a review. We’re so glad you were able to visit us at the Crowne Plaza Saddle Brook. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 25. mar. 2024
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Fremragende

yulissa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I love everything ❤
Overnattede 2 nætter i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 19. mar. 2024
Thank you for sharing a review of your recent experience. Our team here at the Crowne Plaza Saddle Brook is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Udmærket

Nina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We liked the proximity to the American Dream mall. The staff were very polite and friendly and the rooms were clean. The waterfall shower head was also a plus.
Overnattede 2 nætter i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 16. mar. 2024
Thank you for your warm and generous review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

10/10 Fremragende

Salah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great staff during breakfast hours and service hours!
Overnattede 1 nat i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 16. mar. 2024
Thank you very much, Salah, for noticing our efforts to make your stay with us at the Crowne Plaza Saddle Brook a pleasant experience!

2/10 Forfærdeligt

Sylvia

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 13. mar. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. At the Crowne Plaza Saddle Brook, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Udmærket

Amalio

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 12. mar. 2024
We are delighted that you chose to stay with us at the Crowne Plaza Saddle Brook. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

4/10 Dårligt

Teyanna

Synes ikke om: Overnatningsstedets tilstand og faciliteter
I found toenail in my bed and dead foot skin
Overnattede 1 nat i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 9. mar. 2024
We apologize for your horrible experience and we have shared your concerns with the housekeeping leadership team. They will address your feedback immediately. Again, we are very sorry and hope to welcome you back for a much better stay with us at the Crowne Plaza Saddle Brook.

2/10 Forfærdeligt

Sukhwinder

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 8. mar. 2024
Thank you for staying with us recently. Please accept our apologies for not providing you with the perfect stay you deserve. Feedback such as yours is very valuable as it helps us to improve our services and facilities, so that we can provide the best experience to all our guests. We hope to have another chance to serve you again for a much better experience.

6/10 Okay

Elba

Synes godt om: Service og personale
Synes ikke om: Faciliteter
The staff is friendly but there is were some maintenance problems I had to addressed when I stayed the last two times.
Overnattede 3 nætter i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 7. mar. 2024
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.  We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.

10/10 Fremragende

Claudia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Professional staff and clean facilities
Overnattede 1 nat i marts 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 6. mar. 2024
Thank you so much for the review!  I’m glad to hear that you’re enjoying your experience with us at the Crowne Plaza Saddle Brook, NJ. We are committed to providing a pleasant experience for each of our guests and it's great to know that we’re meeting this goal.

10/10 Fremragende

Dana

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 28. feb. 2024
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing the Crowne Plaza Saddle Brook, New Jersey, and we look forward to your next visit with us.

10/10 Fremragende

Samuel

Overnattede 1 nat i februar 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 29. feb. 2024
On behalf of our entire staff, we thank you for your business and for your rating regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great
Clean with great amenities
Overnattede 1 nat i februar 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 26. feb. 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

6/10 Okay

Cheryl

Rejste med familie, Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was generally clean and the bed was comfortable. We. went for breakfast in the restaurant and at first there appeared to be nobody there and we had to wait to be seated. Food options were limited and I ended up with a couple of fried eggs and a dried out piece of Ham. To say the least, we never went back. The lobby had no free coffee, and offered some fruit for $3. It was disappointing stay and we won't stay there again.
Overnattede 3 nætter i februar 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 25. feb. 2024
We apologize for your disappointment. Thank you for choosing the Crowne Plaza Saddle Brook for your travel needs.

8/10 Udmærket

Diana

Overnattede 1 nat i februar 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 21. mar. 2024
Thank you so much for sharing your review with us and the travel community. We appreciate you and look forward to seeing you again soon.

8/10 Udmærket

Elba

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It is reasonably priced and convenient for travel.
Overnattede 3 nætter i februar 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 22. feb. 2024
I am particularly pleased that you found us reasonably priced and our location convenient for your needs. All of us look forward to welcoming you back again soon!

10/10 Fremragende

Keeling

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 16. feb. 2024
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Crowne Plaza Saddle Brook.

2/10 Forfærdeligt

Lance

Overnattede 1 nat i februar 2024
Svar fra Crowne Plaza Saddle Brook, an IHG Hotel den 21. mar. 2024
Thank you for your feedback and for choosing to stay at the Crowne Plaza Saddle Brook. We apologize your stay was less than perfect. Your experience is not representative of our usual performance We would like to regain your trust and hope to serve you again in the future.