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Anmeldelser af Holiday Inn Express Hotel & Suites Raton, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Raton, an IHG Hotel
101 Card St, Raton, NM

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 419 af i alt 828 anmeldelser" "
Bedømmelse på 8 − Udmærket. 245 af i alt 828 anmeldelser" "
Bedømmelse på 6 − Okay. 83 af i alt 828 anmeldelser" "
Bedømmelse på 4 − Dårligt. 43 af i alt 828 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 38 af i alt 828 anmeldelser" "

8,6/10

Rengøring

8,8/10

Service og personale

8,0/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Barbara

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Staff were kind
Overnattede 1 nat i maj 2024

10/10 Fremragende

Gregory

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Pat Farmer den 10. maj 2024
Thank you for the valued time to let us know about your stay we appreciate your business.

10/10 Fremragende

Roger

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good breakfast, quiet area. Easy to get to local restaurants
Overnattede 1 nat i maj 2024

10/10 Fremragende

Lloyd

Overnattede 1 nat i april 2024

10/10 Fremragende

William

Overnattede 1 nat i april 2024

10/10 Fremragende

Roger

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Okay
Overnattede 1 nat i april 2024
Svar fra Pat Farmer den 10. maj 2024
Thank you for the valued time to let us know about your stay we appreciate your business.

2/10 Forfærdeligt

Elizabeth

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Receptionist gave us a room that someone was in there already. We walked in and the person was sleeping. I dont even know if he knew we walked into his room. Very dangerous what if we were some creeps and we walked in a single women's room. She didn't even apologize! Then she gave us another room and the key card was not activated. Made 3 trips to the Receptionist at 1:30am after a 5 hrs drive!! She never apologize for anything.
Overnattede 1 nat i april 2024
Svar fra Pat Farmer den 22. apr. 2024
Thank you for the feedback we will bring this to management.

8/10 Udmærket

Maya

Rejste med partner
Nothing outstanding, but the room is clean!
Overnattede 1 nat i april 2024
Svar fra Pat Farmer den 22. apr. 2024
Dear Maya we appreciate your business.

10/10 Fremragende

karin, N. Platte

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Close to interstate
Overnattede 1 nat i april 2024
Svar fra Pat Farmer den 22. apr. 2024
Dear Karin thank you for the business we appreciate your feedback.

10/10 Fremragende

Anne

Overnattede 1 nat i april 2024
Svar fra Pat Farmer den 10. maj 2024
Anne thank you for the valued time to let us know about stay please do visit us again.

10/10 Fremragende

Hansika

Overnattede 1 nat i april 2024
Svar fra Pat Farmer den 10. maj 2024
Thank you for the valued time to let us know about your stay we appreciate your business.

6/10 Okay

Danette

Some maintenance issues.
Overnattede 1 nat i april 2024
Svar fra Pat Farmer den 22. apr. 2024
Thank you for the business and the feedback.

8/10 Udmærket

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was updated and pleasant with good facilities.
Overnattede 1 nat i april 2024
Svar fra Pat Farmer den 22. apr. 2024
Dear David we appreciate your business please do come and see us again.

6/10 Okay

Theresa

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only exits from the building were from the front door and back patio. We were on the 2nd floor and near an exit door except it said out of order and was boarded up. We are elderly and asked if we could move to the first floor or nearer to the front of the building. The person at the desk was extremely rude in their response of no. We stayed here but cannot reccomend for safety reasons.
Overnattede 1 nat i april 2024
Svar fra Pat Farmer den 22. apr. 2024
Dear Theresa thank you for bringing to our notice about the door yes, we are working on it ASAP as you know things happened, we appreciate your business.

10/10 Fremragende

Carla, Grand junction

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wow to their staff. The room was decorated well and it was really clean, towels folded in designs like a 5 star resort they were so kind to us including our dog.
Overnattede 1 nat i marts 2024
Svar fra Pat Farmer den 22. apr. 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

4/10 Dårligt

Chris

Rejste med partner
This hotel was not up to Holiday Inn Express standards. The hotel was a little run down and our bathroom was dirty.
Overnattede 1 nat i marts 2024
Svar fra Pat Farmer den 22. apr. 2024
Chris thank you for the feedback we appreciate your business.

10/10 Fremragende

Randolph, Poteau

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy access from I 25
Overnattede 1 nat i marts 2024
Svar fra Pat Farmer den 22. apr. 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Fremragende

Angelica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Pat Farmer den 22. apr. 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Fremragende

Roger

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Comfortable beds & nice spacious rooms.
Overnattede 1 nat i marts 2024
Svar fra Pat Farmer den 22. apr. 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Fremragende

Charles

Rejste i en gruppe
Clean and modern
Overnattede 1 nat i marts 2024
Svar fra Pat Farmer den 16. mar. 2024
Dear Charles thank you for the feedback to let us know about your stay please do come and see us again.

10/10 Fremragende

Richard

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel.
Overnattede 1 nat i marts 2024
Svar fra Pat Farmer den 15. mar. 2024
Dear Richard thank you for your feedback we appreciate your business.

10/10 Fremragende

Timo, Pearland

Overnattede 1 nat i marts 2024
Svar fra Pat Farmer den 22. apr. 2024
Thank you for the valued time and we appreciate your business. Please do come and see us again.

10/10 Fremragende

lawrence

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Pat Farmer den 15. mar. 2024
Dear Lawrence we appreciate your business and thank you for the feedback.

10/10 Fremragende

Marcia

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice everyone friendly
Overnattede 1 nat i februar 2024
Svar fra Pat Farmer den 29. feb. 2024
Dear Marcia thank you for the feedback we appreciate your business. Please do come and see us again.

6/10 Okay

Catherine

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Overnattede 1 nat i februar 2024
Svar fra Pat Farmer den 29. feb. 2024
Catherine thank you the feedback we appreciate your business.

8/10 Udmærket

Christian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The shower faucet was loose, the parental control was set on the TV & codes we were given to remove it didn’t work. We were on the first floor and we could hear the conversations and people walking walking above us at 2am. Pillows were not great. We didn’t sleep all that great due to noise factors. We have stayed here before and it’s was not as good of an experience this time.
Overnattede 1 nat i februar 2024
Svar fra Pat Farmer den 20. feb. 2024
Dear Christian thank you for the valued time to let us know about your stay.

8/10 Udmærket

Carolyn

Synes godt om: Rengøring
Clean and comfortable. Water not as hot as I would like and heater had to be turned off even though set to 62 degrees.
Overnattede 1 nat i februar 2024
Svar fra Pat Farmer den 20. feb. 2024
Carolyn we appreciate your business and thank you for the feedback.

8/10 Udmærket

Jasmin

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Decent place
The hotel staff were very friendly and accommodating for my family and I. The room was comfortable and clean. The only issue there was, was with the shower. There was not much hot water. It was just luke warm at best and the tub was slow to drain, often leaving water up to my ankles when taking a shower.
Overnattede 1 nat i februar 2024
Svar fra Pat Farmer den 20. feb. 2024
Dear Jasmin we are glad you had great stay, we appreciate your business.

10/10 Fremragende

Yanti

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Recommended
Very comfortable, we will stay there again
Overnattede 1 nat i februar 2024
Svar fra Pat Farmer den 20. feb. 2024
Dear Yanti thank you for letting us know about your stay we are happy you had great experience please do come and see us again.

8/10 Udmærket

Joan

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i januar 2024
Svar fra Pat Farmer den 5. feb. 2024
Dear Joan thank you for the feedback and we appreciate your business.

6/10 Okay

Christie

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Pat Farmer den 16. jan. 2024
Dear Christie thank you for the feedback we appreciate your business

10/10 Fremragende

Julia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Pat Farmer den 12. jan. 2024
Dear Julia thank you for your valued time to let us know about your stay please do come and see us again

6/10 Okay

Janet L

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Disappointing
A disappointing Holiday Inn. Very, very basic room for 3 people. Lots of room for a small table and a couple of chairs but had only 1 king bed and 1 small sofa bed which we had to seek out bedding for
Overnattede 1 nat i januar 2024
Svar fra Pat Farmer den 12. jan. 2024
We appreciate your business and thank you for your feedback.

4/10 Dårligt

Leslie

Overnattede 1 nat i december 2023
Svar fra Pat Farmer den 12. jan. 2024
Leslie thank you for your feedback and we appreciate your business.

4/10 Dårligt

Jealani, Madison

Rejste med familie
Synes ikke om: Service og personale
Holiday inn in express has certain expectations like nice clean rooms, new buildings and good breakfast. This place is an old building franchised to IHG hotels group. This is a pet friendly hotel. So one would expect staff to clean it properly. We had pet hair on the sofa. I am sure someone forgot to clean it. I could easily pick them up with my hands. The front and the lounge is old and does not look modern. When you spend more than $150 dollars per night you would expect more. The bedding was neat and clean though. Bathroom looks old. Gym is there to tick a box. The kitchen was understaffed and the equipment broken, so we got served cold omelets (frozen omelets could not be properly warmed). Scrambled eggs were not there. Also got charged $10 more per guest for breakfast which we did not have. Overall disappointed with HolidayInn express brand for marketing properties that do not meet customer expectations or standards.
Overnattede 1 nat i december 2023
Svar fra Pat Farmer den 12. jan. 2024
We apologize for inconvenience we will work hard to fix and do better.

8/10 Udmærket

Ernesto

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i december 2023
Svar fra Pat Farmer den 12. jan. 2024
Dear Ernesto thank you for your feedback, We appreciate your business.

10/10 Fremragende

Dana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great customer service
Overnattede 1 nat i december 2023
Svar fra Pat Farmer den 12. jan. 2024
We glad Dana you had great experience with us we appreciate your business.

10/10 Fremragende

Lisa, Austin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Pat Farmer den 12. jan. 2024
Dear Lisa we thank you for your feedback to let us know about your experience please do come and see us again.

10/10 Fremragende

Sweetheart

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Pat Farmer den 12. jan. 2024
Dear Sweetheart we appreciate your business and your valued time to let us know about your stay.

8/10 Udmærket

Haley

Rejste med familie
Synes godt om: Service og personale
Our sink drain was draining super slow. The water was luke warm for our shower. Other than that, it was a good place to rest. The continental breakfast will be the tell all :)
Overnattede 1 nat i december 2023
Svar fra Management den 24. dec. 2023
We apologize for the inconvenience in your stay but appreciate your feedback and will correct those issues for future stays! Thank you.

8/10 Udmærket

Juanita B

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice place
Nice place. Breakfast wasn't great. Seemed to run out of stuff alot.
Overnattede 1 nat i december 2023
Svar fra Pat Farmer den 12. jan. 2024
We work hard to make sure all our valued guest is happy with every experience thank you for letting us know about your experience.

10/10 Fremragende

Joseph

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Pat Farmer den 12. jan. 2024
Dear joseph we are glad you had great time please do come and see us again.

6/10 Okay

Mark

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I was disappointed by the condition of the property it was below the standard. I am accustomed to with Holiday Inn express my shower did not drain adequately and the carpet was torn and their fix was to put clear tape over it. Disappointing with summit up.
Overnattede 1 nat i december 2023
Svar fra Pat Farmer den 19. dec. 2023
Dear Mark thank you for the feedback we appreciate the business.

8/10 Udmærket

Matt

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Pat Farmer den 19. dec. 2023
Matt we appreciate your business and the feedback to let us know about your stay.

10/10 Fremragende

William

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Stay
This is the best value in College Station.
Overnattede 1 nat i november 2023
Svar fra Pat Farmer den 19. dec. 2023
Dear William we are glad you had great stay please let your family and friends know about your experience..

10/10 Fremragende

Gregory

Overnattede 1 nat i oktober 2023
Svar fra Pat Farmer den 19. dec. 2023
Gregory thank you so much for your valued time to let us know about your stay please do come see us again.

6/10 Okay

Mitch

Synes godt om: Rengøring, service og personale, faciliteter
Svar fra Pat Farmer den 20. feb. 2024
Thank you for the feedback.

10/10 Fremragende

Susan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Pat Farmer den 6. dec. 2023
Dear Susan thank you for the feedback please do come and see again

8/10 Udmærket

Alecia M

Rejste med familie, Rejste med familie og småbørn, Rejste med kæledyr
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
The bathroom was dirty in our room but I was overall happy with the stay
Overnattede 1 nat i november 2023
Svar fra Pat Farmer den 6. dec. 2023
Alecia thank you for letting us know about your experience will work hard to be better daily.

8/10 Udmærket

Kathy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
We stopped for the night before continuing on to Colorado. They are updating and the pool was closed. This didn't affect us but might have been a surprise to others. The staff was helpful and with updating I think this will be a great place to stay.
Overnattede 1 nat i november 2023
Svar fra Pat Farmer den 6. dec. 2023
Dear Kathy, we apologize for the pool just FYI our pool is now open and remodeled.