Arrived in the evening, and had advised them upon booking that this was for my wedding.
When we arrived there was no aircon, despite adding it to my booking informtaion, requests, and paying for it. We had to wait for the staff to arrive ans being us a remote for the heat pump.
We had no water for the first 2 hours in our unit and had to answer the door multiple times to staff while they tried to figure it out, so we couldnt shower etc.
The most disappointing thing was the layout, i specifically wanted somwhere with plenty of space for me, 4 bridesmaids, hair and makeup artists, and family. The room i got did not match the picutres, there was no mention that it was two storey with a huge staircase in tbe middle of the room. We were cramped, hot and uncomfortable all day. The pictures in my booking showed large open plan areas and this is not the case. Incredibly disappointing, this whole experience was stressful and frustrating,
For the first 2 hurs
