Lounge

Anmeldelser af The Rushmore Hotel & Suites, BW Premier Collection

3.5 out of 5
The Rushmore Hotel & Suites, BW Premier Collection
445 Mount Rushmore Rd, Rapid City, SD

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 505 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 283 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 111 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 61 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 42 af i alt 1002 anmeldelser" "

8,4/10

Rengøring

8,8/10

Service og personale

8,0/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Peter

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God beliggenhed
Værelset blev ikke gjort rent, skraldespand ikke tømt osv
Overnattede 2 nætter i august 2023
Svar fra Jen Z. den 23. aug. 2023
Hello Peter,Thank you for staying with us and taking the time to leave us a review. We apologize for any inconvenience you experienced during your stay due to the trash not being taken out and lack of cleanliness in the room. We have shared your comments with our staff so that we may be able to provide you with a better stay if you are ever in Rapid City again.

8/10 Udmærket

Michael

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i juli 2023
Svar fra Jen Z. den 2. aug. 2023
Hello Michael,Thank you for your review and choosing our hotel. We hope to see you again in the future!

8/10 Udmærket

Tejs

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Behageligt men lettere nedslidt
Behageligt men lettere nedslidt. Venligt personale. Fint lokaliseret i forhold til restauranter.
Overnattede 2 nætter i juli 2023
Svar fra Jen Z. den 5. jul. 2023
Thank you for taking the time to share your recent experience with us. We are happy to hear that you enjoyed our downtown location, friendly staff, and comfortable rooms. We hope to see you again in the future!

8/10 Udmærket

Annette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt og rummeligt.
Et godt ophold med skøn udsigt til bjergene. Desværre var der tog i baghaven, hvor godstog kørte om natten og det går jo ikke stille af. Blev opgraderet til større værelse, da jeg er guldmedlem.
Overnattede 3 nætter i august 2022
Svar fra Tom den 18. aug. 2022
Thank you for taking the time to write a review. We appreciate your feedback.

10/10 Fremragende

Margaret, CHAMBERSBURG

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy to find in a new city. Located close to good eateries. Clean and well appointed. Friendly, helpful staff. Happy with stay!
Overnattede 1 nat i maj 2024
Svar fra Kenny A. den 21. maj 2024
Hi Margaret, Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your positive review about our staff and we are happy to hear about how friendly and helpful they were to you. Your compliments will be shared with our team and will serve as encouragement as we strive to continuously improve the quality of our services. It's also nice to hear that you enjoyed our downtown location and the restaurants around it. We will be so thrilled to welcome you again in the future!

4/10 Dårligt

Ionessa Victoria

Synes ikke om: Rengøring, service og personale
During my recent stay at the hotel, I encountered some challenges with the cleanliness of my room's toilet (literally 💩 in the toilet bowl and its seat). Despite bringing this issue to the attention of the staff, I was initially met with a dismissive response and was informed that I would be charged extra for a room change. The tone of the interaction felt interrogative and unsupportive. However, after expressing my intention to document the condition of the toilet with a video, the staff quickly accommodated my request for a new room. The staff also recorded the video I took and said that it is not acceptable with the management. While I appreciated the eventual resolution, I hope the hotel can improve its responsiveness and customer service approach in similar situations in the future.
Overnattede 1 nat i maj 2024
Svar fra Kenny A. den 20. maj 2024
Hi Ionessa, Thank you for sharing your feedback. We are sincerely sorry for the condition of your room's toilet as it is not acceptable for any guest to be welcomed with an unclean environment. We also want to apologize if the response you were given initially was dismissive and rest assured that we will address this issue with our staff to prevent future occurrences. Thank you for bringing these matters to our attention as we continually work to improve our guests' experiences. We hope to have the opportunity to host you again so we may be able to provide you with an improved experience.

10/10 Fremragende

Yessenia

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a nice place close to Mountain Rushmore there were lots of restaurants around and restaurants that were walking distance as well as coffee shops. The rooms in hotel were nice and clean
Overnattede 2 nætter i maj 2024
Svar fra Kenny A. den 20. maj 2024
Hi Yessenia, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Fremragende

Amy B.

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean. Very polite staff. Great food!
Overnattede 3 nætter i maj 2024
Svar fra Kenny A. den 20. maj 2024
Hi Amy, Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your positive review about our staff and the food. Your compliments will be shared with our team and will serve as encouragement as we strive to continuously improve the quality of our services. We hope you will come back and see us again soon.

8/10 Udmærket

Frank

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Be prepared for the train to wake you up at 2 AM and then again at 3 AM. Ask for a room away from the train tracks. Saw some homeless people hanging around nearby but they leave you alone if you keep walking. Room is dated and the air conditioning is a little loud. You are right downtown and it’s easy to walk to all the restaurants. Spent one night and felt it was worth it to be so close to the restaurants. You don’t have to pay to park downtown or fight for a parking spot. Parking at the hotel and walking everywhere makes up for the minor hotel issues.
Overnattede 1 nat i maj 2024
Svar fra Kenny A. den 20. maj 2024
Hi Frank, Thank you for choosing us for your recent stay. We are glad that you get to experience our convenient downtown location and the restaurants nearby. We would like to apologize for any inconvenience caused by the train that runs close by. We hope to someday be able to provide you with a more relaxing experience.

10/10 Fremragende

Daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very spacious, clean and modern room.
Overnattede 1 nat i april 2024
Svar fra Kenny A. den 20. maj 2024
Hi Daniel, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad that you enjoyed the spacious and clean room. We are happy that you get to experience our convenient downtown location and it would be our pleasure to welcome you back for another stay in the future!

8/10 Udmærket

Jaimi, Orient

Overnattede 1 nat i april 2024
Svar fra Kenny A. den 20. maj 2024
Hi Jaimi, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Udmærket

Gabriel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff are really nice and accommodating.
Overnattede 1 nat i marts 2024
Svar fra Kenny A. den 20. maj 2024
Hi Gabriel, Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive review about our staff and it's great to hear about how nice and accommodating they were to you. Your compliments will be shared with our team and will serve as encouragement as we strive to continuously improve the quality of our services. It would be our pleasure to welcome you back for another stay in the future!

10/10 Fremragende

Brenda, Gillette

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location downtown
Overnattede 2 nætter i marts 2024
Svar fra Kenny A. den 20. maj 2024
Hi Brenda, Thank you for choosing to stay with us and for taking the time to share your feedback. We are happy that you get to experience our convenient downtown location and we will be so thrilled to welcome you again in the future.

10/10 Fremragende

Victoria

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Clean and spacious rooms. Friendly staff.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Melissa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome location!
Overnattede 2 nætter i december 2023

6/10 Okay

Brittany

Synes ikke om: Faciliteter
Overnattede 1 nat i marts 2024
Svar fra Kenny A. den 20. maj 2024
Hi Brittany, Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience or disappointments you experienced during your time with us. I hope that you will consider staying with us again so that we can have another chance to provide you with an improved experience.

6/10 Okay

Kevin

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We don’t have any washcloths or smaller towels. The walls are very thin and we could hear everything from the next door room.
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Kenny

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Went to take a shower and the big old Global hair was on the wall and the flooring is coming up off the floor as you walk in the front door
Overnattede 1 nat i marts 2024

10/10 Fremragende

Jeff

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Having a bar with a band and affordable drink prices. Please let us know when you have live entertainment.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 6 nætter i februar 2024
Svar fra Kenny den 28. feb. 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

Robert

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this hotel
Overnattede 1 nat i februar 2024
Svar fra Kenny den 28. feb. 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

jason, Gillette

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
like the hotel stayed there 4 time would stay again
Overnattede 2 nætter i februar 2024
Svar fra Kenny den 28. feb. 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Like the shuttle availability.
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Teri

Love this hotel
We love this hotel. Its so convenient, the rooms are clean, comfortable and spacious. Every staff member we encountered was very friendly.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Kim

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice property, beautiful hotel, great location and comfortable bed.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Joshua

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel
Was a good hotel to stay at, busy due to a large event in town
Overnattede 1 nat i februar 2024

10/10 Fremragende

Katrina

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Susan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

10/10 Fremragende

Wendi

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff and conveniently located.
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Shelley

Synes godt om: Faciliteter
Great checkin experience. Great location! The rooms are clean nothing special. I must have missed that there are no fridges in the rooms it seems no a days there just are.
Overnattede 1 nat i januar 2024
Svar fra Kenny den 18. jan. 2024
Hi Shelley, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

James

Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Room was very dirty. Looked like it hadn’t been cleaned in awhile. Had to clean tops of desk, side tables and bathroom counters. No shampoo or soap in dispensers in shower.
Overnattede 1 nat i januar 2024
Svar fra Kenny den 9. jan. 2024
Hi James, We would like to apologize that you did not have a great experience at our hotel. We have shared your comments with our staff and will work to make sure this does not happen to other guests in the future. We hope that someday we will be able to regain your trust.Best Regards,

10/10 Fremragende

Thomas

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Kenny den 9. jan. 2024
Hi Thomas, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Aldo Misael

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i december 2023
Svar fra Kenny den 9. jan. 2024
Hi Aldo, We would like to apologize that you did not have a great experience at our hotel. We have shared your comments with our staff and will work to make sure this does not happen to other guests in the future. We hope that someday we will be able to regain your trust.Best Regards,

10/10 Fremragende

James

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Kenny den 9. jan. 2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

Kerri

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall great stay
Overnattede 1 nat i december 2023
Svar fra Kenny den 9. jan. 2024
Hi Kerri, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

clay

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Kenny den 4. jan. 2024
Hi clay, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Forfærdeligt

Augienel

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Kenny den 4. jan. 2024
Hi Augienel, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

Brooke

Overnattede 1 nat i december 2023

4/10 Dårligt

ELISA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I found that the room was too bright when trying to sleep, both from window light (even with shades down) and from light under the door to the hall. Our experience was unfortunately not great due to drunk people in the hall at 2am. The sound really carried through the doors and we felt we didn’t have much privacy for our own conversations and time together because of the lack of sound barrier.
Overnattede 1 nat i december 2023
Svar fra Kenny den 27. dec. 2023
Hi Elisa, Thank you so much for staying with us. We do apologize for any inconvenience caused by the room being too bright. We will use your feedback as we are continuously working to improve for our guests. We can't wait to see you again in the future so we can provide you with an even better stay! Regards,

10/10 Fremragende

Kim

10/10 Fremragende

Steve

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First time to stay. Great location. Many choices for dining vis walking. Parking poor but downtown location can be problematic.
Overnattede 1 nat i december 2023
Svar fra Kenny den 4. jan. 2024
Hi Steve, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Shawn

Synes godt om: Service og personale, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Kenny den 4. jan. 2024
Hi Shawn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

Olivia

Rejste med familie og småbørn
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
No place to eat restaurant was closed
Overnattede 2 nætter i oktober 2023
Svar fra Kenny den 4. jan. 2024
Hi Olivia, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and that our restaurant is closed. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

James

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Kenny den 4. jan. 2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

Stacy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Kenny den 4. jan. 2024
Hi Stacy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Udmærket

Dylan

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
The elevator had some issues with shutting, but that was resolved after the second day. Some parts of the room needed some touch ups as far as chipped paint and tiles in the bathroom. The overall experience was great though! The staff was incredibly friendly and helpful!!!
Overnattede 3 nætter i november 2023
Svar fra Kenny den 4. jan. 2024
Hi Dylan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

Jenifer

Rejste med partner
Synes godt om: Rengøring, service og personale
Clean place. Good access to shops around.
Overnattede 5 nætter i oktober 2023
Svar fra Kenny den 4. jan. 2024
Hi Jenifer, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

denis

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and clean hotel
Overnattede 2 nætter i november 2023
Svar fra Kenny den 4. jan. 2024
Hi Denis, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Udmærket

david

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel warns you upfront that it is a noisy area at night at weekends but you need to be deaf to be able to ignore the night trains that rumble by the hotel with their horns blasting away. Great location to stay --restaurant overpriced for what it offers
Overnattede 2 nætter i november 2023
Svar fra Kenny den 4. jan. 2024
Hi David, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fremragende

Reza

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great friendly staff. Easy check in. Great music at the bar
Overnattede 1 nat i november 2023
Svar fra Kenny den 4. jan. 2024
Hi Reza, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.