Indendørs pool, udendørs pool, parasoller, liggestole
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Anmeldelser af Heritage Queenstown

4.5 out of 5
Heritage Queenstown
91 Fernhill Road, Queenstown

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 600 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 301 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 67 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 22 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 10 af i alt 1000 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Lise

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice
Nice suite, but some noise from road and some distance from center of Queenstown.
Overnattede 3 nætter i februar 2020
Svar fra Hazel Suico, Guest Services Manager den 6. mar. 2020
Thank you for your feedback! We look forward to welcoming you back to the hotel. Kind regards, Hazel Suico Guest Services Manager

8/10 Udmærket

Jens

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2019
Svar fra Emma Jubb - Duty Manager den 5. nov. 2019
Thank you for your feedback

6/10 Okay

Carl

We did not enjoy coming back to the hotel after a long day out to find the house keeper had left the balcony doors wide open, we had closed and locked them before leaving. Also the toilet leaks all behind and through the bathroom floor.
Overnattede 3 nætter i maj 2024

8/10 Udmærket

MICHAEL

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the room and facilities.Very disappointed with the $15 a night parking fee.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Ishvinder

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was good but it’s an old property
Overnattede 2 nætter i maj 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 15. maj 2024
Kia Ora Ishvinder,Thank you for your feedback.We are glad to see you had a good interaction with our team.Looking forward to have you back soon.

10/10 Fremragende

Lexie Jayne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would stay again, only issue was shower was leaking but nothing major
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Christine

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved staying here, room very spacious, quiet and location was great.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Alexx

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Such an amazing stay. We went for our 10 year anniversary and the hotel spoiled us with a special gift in our room. The staff were helpful and accommodating. We didn't have a car and they kept our luggage for us before check in and after check out. I'll recommend it to everyone.
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Melanie-Jayne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel that was a nice walk into Queenstown.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Stephanie, Sunnyhills

Overnattede 1 nat i april 2024

8/10 Udmærket

Varun Haresh

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
It had a great view. Given the distance to city centre they should have some free bus transport. The staff were very friendly and helpful.
Overnattede 2 nætter i april 2024

6/10 Okay

Tracey

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overall we enjoyed our stay as it was central and very reasonably priced. Decor is quite dated and there’s visible wear in places that probably should be addressed (peeling paint in the bathroom, broken curtains etc). We could not fault the staff or the cleanliness. Very helpful and accommodating and the room was spotless.
Overnattede 4 nætter i april 2024

10/10 Fremragende

Jordan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room and view were fantastic, could not have asked for better. Resturant menu is a bit lacking considering nearest other options is 20min walk to town.
Overnattede 3 nætter i april 2024

8/10 Udmærket

Rodney

Synes godt om: Rengøring, service og personale, faciliteter
Easy parking available and just outside of the town centre and is walkable but bus or car access was easy. Property is looking a bit dated so an upgrade would definitely lift the place up. Swimming pool isn’t covered or heated and gym equipment was quite old. Apart from those negatives, the staff were very professional and would recommend this hotel for a cheap place to stay.
Overnattede 1 nat i april 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 26. apr. 2024
Kia Ora Rodney,We appreciate your constructive feedback.Between this and next year, we will be working on refurbishing the restaurant and lodge building.It is correct that the swimming pool is half-covered and not heated, I will check on our gym equipment comment as we did upgrade them 2 months ago. We will share your nice comments with our team!Kind regards,

8/10 Udmærket

Peter

Overnattede 3 nætter i april 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 15. maj 2024
Thank you Peter for your nice review.

8/10 Udmærket

Gregory

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet, nice views, good food, good aircon.
Overnattede 3 nætter i februar 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 23. apr. 2024
Kia Ora Gregory,Thank you for your comments, we are glad to know you enjoyed our food and room facilities.

10/10 Fremragende

Kevin

Overnattede 2 nætter i april 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 15. maj 2024
Kia Ora Kevin,We much appreciate your review.Warm regards,

10/10 Fremragende

Susan

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The suite was tremendous as we had 2 pre-school children with us. It was so well equipped. We wish we’d arrived earlier
Overnattede 1 nat i april 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 26. apr. 2024
Kia Ora Susan,How good to read you had a great time with us.We look forward to welcoming you again soon.

8/10 Udmærket

Glen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good access to public transport
Overnattede 2 nætter i april 2024

8/10 Udmærket

Randy, Beaverlodge

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Nice property with a lovely location.
Overnattede 1 nat i april 2024

10/10 Fremragende

Sione

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean, staff was very friendly,
Overnattede 2 nætter i april 2024

8/10 Udmærket

Xing

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024

10/10 Fremragende

Rochelle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was good that it was out of town so not noisy. Parking was great and convenient for the bus to and from the Airport. The walk to the CBD was longer than ideal but very pleasant along the lake and good for exercise so we didn't mind the process.
Overnattede 4 nætter i marts 2024

6/10 Okay

Nigel

Rejste med familie
Synes godt om: Rengøring
Short staffed rang reception three times over 20 mins only to get answer phone then had to go personally to front desk to request room change as a terrible pipe banging sound in walk was keeping us awake
Overnattede 6 nætter i marts 2024

8/10 Udmærket

YUKIHIRO

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

Melanie

Synes ikke om: Rengøring, service og personale
Overnattede 4 nætter i marts 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 5. apr. 2024
Kia Ora Melanie,Thank you for your valuable feedback. We are very sorry to hear that you did not have a great experience at our hotel. Checking your booking I could not find any issue reported from your side during the stay, it would be great if we could have done something for you to have a remarkable memory.Kind regards,

6/10 Okay

Leonela

Rejste med familie
Synes godt om: Rengøring, faciliteter
Bar area and bar staff was lovely. We couldn’t get into our room until 4pm so we were left waiting for an hour. Maybe a complimentary beverage could be offered or guidance on using the facilities instead of being told to wait in the corner.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Denise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024

10/10 Fremragende

Gary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
we thoroughly enjoyed our stay, the room and facilities are 1st class as are the staff
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Maree

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful lake view Excellent amenities
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Lei

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet place: I like that. My room has a patio facing the lake: that is great. Linens are great, king size bed is just 2 twin beds put together: we can feel the seam in between: not so good. Hidden charge: $15 for parking: very annoying. Overall: too pricey for the comfort it provides.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Jenny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay!
Overnattede 2 nætter i marts 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 28. mar. 2024
Thank you Jenny for your great review!

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic views of the lake studio suite. Spacious room. Quiet & relaxing.
Overnattede 2 nætter i marts 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 28. mar. 2024
Kia Ora David,We are glad to read you had a great experience with us!We look forward to having you again soon.

10/10 Fremragende

Chris

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Brilliant place over looking the lake, with everything you need and brilliant friendly service.
Overnattede 2 nætter i marts 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 28. mar. 2024
Thank you Chris for your great review.

10/10 Fremragende

Leonidas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our king size bedroom has a balcony with Lakeview. The view was amazing from there. The bed and pillows were very comfortable and soft. The room was clean and all staff were very friendly. We enjoyed our stay and definitely recommended.
Overnattede 6 nætter i marts 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 28. mar. 2024
Kia Ora Leonidas,Thank you for your great review!We will share your comments with our team.We look forward to having you soon again.

6/10 Okay

Dieter

Overnattede 3 nætter i marts 2024

8/10 Udmærket

Neil

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good except carparking which they try to make you pay for. I used free staff carpark over the road thanks to advise from a helpful employee
Overnattede 3 nætter i marts 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 28. mar. 2024
Kia Ora Neil,Thank you for your review.It is right that we charge for overnight parking, understanding you found an alternative option for free.We look forward to having you again soon.

8/10 Udmærket

Susan

Rejste med partner
Friendly staff
Overnattede 1 nat i marts 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 28. mar. 2024
Kia Ora Susan,Thank you for your review!We will share your nice comments with our team.Warm regards,

10/10 Fremragende

Simon

Synes godt om: Rengøring
Yy
Overnattede 1 nat i marts 2024

10/10 Fremragende

Rosie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely views, comfortable beds, great pool and spa
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Greg

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to base yourself for a stay in Queenstown. Heritage has it all. Room was great, pool, spa awesome. It’s a 15-minute walk into town which was spectacular and invigorating. Hill to climb coming back tested a few people but it was good exercise for us especially after a Ferg burger and a beer! Recommend staying here.
Overnattede 4 nætter i marts 2024

4/10 Dårligt

Rose

Overnattede 2 nætter i marts 2024

10/10 Fremragende

Jill, Hawkinsville

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 8. apr. 2024
Thank you Jill for your great review!

10/10 Fremragende

Chris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We were able to walk to the center of Queenstown easily. The staff was very helpful and friendly.
Overnattede 2 nætter i februar 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 11. mar. 2024
Kia Ora Chris,Thank you for your great feedback, we will share your nice comments with our team.

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked the location just outside of the main town. A car is recommended. Pool and gym facilities are nice. Rooms are a little dated but large and spacious. Beds very comfortable. Had a slight issue over the parking, but was able to straighten it out with the manager. Overall a pleasant stay.
Overnattede 4 nætter i marts 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 11. mar. 2024
Kia Ora Michael,Thank you so much for your generous review – you are now part of The Heritage Queenstown story.We hope to see you again soon!Ngā mihi nui,

10/10 Fremragende

Graham

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff very friendly. Guest laundry facilities very low cost at 2dollar per wash and 2dollar per dry. Housekeeping staff lovely. Fairly easy walk into town but steep uphill on the way back but bus drops off right outside hotel . Beds very comfy. Room very dark. Had nice balcony. Bath had seen better days
Overnattede 2 nætter i marts 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 11. mar. 2024
Kia Ora Graham,Thank you for your time bringing your feedback.We are working on renovating our bathrooms, hopefully, next time you stay with us you will be able to see them!We will share your nice comments with our Housekeeping team!Nga Mihi,

8/10 Udmærket

Gregory

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The restaurant was great & and staff were very helpful
Overnattede 3 nætter i marts 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 11. mar. 2024
Kia Ora Gregory,Thank you for your nice review!We are glad you had a great experience at our restaurant and interacting with our team.Nga Mihi,

8/10 Udmærket

Kay

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
The restaurant and bar are mediocre at best. The hotel does not capitalize on its lake view. It has no ambiance whatsoever. However, our room L403 had a spectacular view which made up for the aforesaid.
Overnattede 3 nætter i marts 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 11. mar. 2024
Kia Ora Kay,Thank you so much for this review!We really appreciate you being a guest. Your feedback helps us improve our service for everyone. We look forward to seeing you shortly!Ngā mihi nui,

10/10 Fremragende

Angela

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Suggest more choice of menu in restaurant
Overnattede 1 nat i februar 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 5. mar. 2024
Kia Ora Angela,Thank you so much for this review!We really appreciate you being a customer. Your feedback helps us improve our service for everyone. We look forward to seeing you soon!Ngā mihi nui,

8/10 Udmærket

Lisa, Kirkland

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Agata Kurdziel - T.H.E. Rooms Division Manager den 5. mar. 2024
Hi Lisa,Thank you for your review!