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Anmeldelser af Crowne Plaza Pune City Centre, an IHG Hotel

4.5 out of 5
Crowne Plaza Pune City Centre, an IHG Hotel
C.T.S. No. 37 & 37/1, Bund Garden Road, Next to Jehangir Hospital, Pune, Maharashtra

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 95 af i alt 214 anmeldelser" "
Bedømmelse på 8 − Udmærket. 64 af i alt 214 anmeldelser" "
Bedømmelse på 6 − Okay. 22 af i alt 214 anmeldelser" "
Bedømmelse på 4 − Dårligt. 19 af i alt 214 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 214 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

7,8/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Bhanu

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable stay
Overnattede 3 nætter i maj 2024

6/10 Okay

ankit

Synes godt om: Rengøring, service og personale
If you booking this to swim cause it's hot then it's not the right hotel. The pool is design in a way that u can't even swim in length or breadth of the pool. Water issues with staff calling to inform that water will be off from 1pm till 4pm. On the other hand, polite staff during breakfast buffet and even at the reception.
Overnattede 7 nætter i april 2024

6/10 Okay

Dee

The hotel was in a great location, close to attractions and train services. Two standout staff members, Harpreet in the valet service and Pratik Kadam in the level 8 lounge, provided exceptional customer service. When booking my stay I was advised that my Total would be one price however upon checking in was advised a different price due to additional taxes. The stay at the hotel overall was comfortable, although when asking the staff to change the bedsheets, this was met with dismay. The sheets weren't changed and instead were reversed. I noticed this due to a distinct mark on the sheets, which is why I had originally asked for the sheets to be changed. Breakfast was great, providing you got there before 08:30hrs as after the food quality diminished and the area became crowded. The facilities at the hotel itself were also lacking, the pool was a lot smaller than expected, the wooden decking un even and sunken. The sun loungers were dirty. Not what is expected from a hotel with a 4.5/5 rating. Visiting the onsite spa, booking through the website did not work, however the rooms were clean and the masseuses were friendly. I had utilised room service as well as the snacks within the room towards the start of my stay. The reception desk had informed me that my bill was more than it should be due to taxes. Upon checking out, I was told I had been over charged. A card refund was not possible and instead received a cash return in Indian rupees. I would not rush back.
Overnattede 8 nætter i april 2024

4/10 Dårligt

Mohit

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 3 nætter i april 2024

8/10 Udmærket

PRANIT NANA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

4/10 Dårligt

Renuka

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Property is in desperate need of a refurbishment. The whole place needs a fresh coat of paint . Was disappointed with the hotel on the whole
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Sam

Overnattede 3 nætter i marts 2024

10/10 Fremragende

Milind

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel's location is very easy to reach and the best part is the food quality is too good.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Rajneesh, Mumbai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024

4/10 Dårligt

Keya

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
We booked the place for 9 days and had to ask 5 times to get a refrigerator that is so basic. The first four requests were ignored because there was a wedding they were busy with and we were polite in our requests. We finally got it when we yelled. That works here! Basically, to service the wedding folks, they removed stuff from our room, including the safe.
Overnattede 9 nætter i februar 2024

10/10 Fremragende

Rajesh

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We were able to get Uber to the airport at 3am without any problems.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Giordano

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cibo discreto sebbene lento (cena), per il resto hotel ben fornito
Overnattede 1 nat i februar 2024

8/10 Udmærket

Jayraj

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The place is centrally located.
Overnattede 2 nætter i februar 2024

4/10 Dårligt

Min-Si

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
room for improvement in terms of software
no towel served in the room unless giving a call. not refilling shower gel. counter services is less than expectation, no body comes out while many people queuing.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Divya

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean property, good location. Having stayed here multiple times, they have improved their food variety and quality.
Overnattede 2 nætter i januar 2024

10/10 Fremragende

isha

Overnattede 14 nætter i december 2023

6/10 Okay

Rear Admiral AK

Synes godt om: Faciliteter
Check-in time of 3pm is cheating and contacting hotel on phone is neigh impossible
Overnattede 1 nat i december 2023

10/10 Fremragende

Vinod

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023

4/10 Dårligt

KwangBok

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
모든게 다 별로
Overnattede 2 nætter i november 2023

2/10 Forfærdeligt

Takeomi

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
２泊で予約したが、スタッフが把握していなかった。チェックインの時２泊だと伝えたが、２泊目の朝、チェックアウトは何時にするのか？と聞かれた。　ランチの会計時にお釣りを誤魔化された。スタッフと責任者に指摘したが、謝罪無し。次の日スタッフから謝罪はあったが、責任者からの謝罪無し。洗面台の栓が動かず、水が溜まりっぱなしになった。朝食は冷めていて不味かった。種類も少なかった。部屋が暗い。部屋に筆記用具が無い。チェックアウトの時、カウンターの一部が濡れていて書類が濡れてしまった。チェクインの時、携帯の充電器を貸してくれたスタッフは良かった。
Overnattede 1 nat i november 2023

6/10 Okay

Ashutosh

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
food quality was bad
Overnattede 3 nætter i november 2023
Svar fra Team Crowne Plaza Pune City Centre den 27. nov. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,

10/10 Fremragende

Divya

Rejste med familie, Rejste med partner, Forretningsrejsende, Rejste med familie og småbørn, Rejste med kæledyr
Good service, helpful staff
Overnattede 2 nætter i oktober 2023
Svar fra Team Crowne Plaza Pune City Centre den 27. nov. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,

10/10 Fremragende

SHAMEEK

Overnattede 3 nætter i september 2023
Svar fra Team Crowne Plaza Pune City Centre den 27. nov. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kindest Regards,

10/10 Fremragende

Trevorlyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were courteous, ready to lend a hand, food selection and quality was high standards
Overnattede 3 nætter i september 2023
Svar fra Team Crowne Plaza Pune City Centre den 3. okt. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,

10/10 Fremragende

Divya

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable stay, clean property, helpful staff
Overnattede 3 nætter i september 2023
Svar fra Team Crowne Plaza Pune City Centre den 27. sep. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,Team Crowne Plaza Pune City Centre

8/10 Udmærket

Pradhyum

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Anurag Raga, General Manager den 11. sep. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Fremragende

Divya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean well maintained property, helpful staff.
Overnattede 2 nætter i august 2023
Svar fra Team Crowne Plaza Pune City Centre den 21. aug. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,

6/10 Okay

Shashank

Overnattede 1 nat i august 2023
Svar fra Team Crowne Plaza Pune City Centre den 1. sep. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,Team Crowne Plaza Pune City Centre

8/10 Udmærket

Gautam

Rejste med familie
Synes godt om: Faciliteter
The breakfast spread was awesome ! Very helpful staff rendered good service & the taste was also decent.
Overnattede 1 nat i august 2023
Svar fra Team Crowne Plaza Pune City Centre den 7. aug. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,

8/10 Udmærket

Divya

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I have stayed multiple times at the property and had a positive experience. The staff is helpful and responsive. The property is clean and located in a center location near Railway station and city center. However, this time we felt the quality was a bit low. The rooms were equipped with toiletries for 1 person for room booked for 2 people. The inroom dining options need a lot of improvement, the options are less, quality of food is bad - we ordered dosa and got watery sambar with it.
Overnattede 2 nætter i juli 2023
Svar fra Team Crowne Plaza Pune City Centre den 19. jul. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,

2/10 Forfærdeligt

Deepika

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Smelly and dirty, I do not recommend this hotel.
The hotel was dirty and stinky, there was a cockroaches in the menu card that was given to us. We were a family of 4 and did not enjoy our stay due to smell and hygiene issues.
Overnattede 2 nætter i juli 2023
Svar fra Team Crowne Plaza Pune City Centre den 8. jul. 2023
Dear Valued Guest,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza PUNE CITY CENTRE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kindest Regards,Team Crowne Plaza Pune City Centre

4/10 Dårligt

Kumar

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nothing like a five star.
Svar fra Team Crowne Plaza Pune City Centre den 31. maj 2023
Dear Valued Guest,At the outset, We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kindest Regards,Team Crowne Plaza Pune City Centre

4/10 Dårligt

Jai

Overnattede 1 nat i maj 2023
Svar fra Team Crowne Plaza Pune City Centre den 22. maj 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Fremragende

Arun, Issaquah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff is excellent and work effectively to take care of your needs. The breakfast buffet is excellent. I had a very comfortable stay
Overnattede 3 nætter i april 2023
Svar fra Team Crowne Plaza Pune City Centre den 24. apr. 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PUNE CITY CENTRE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Fremragende

Divya

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have stayed at Crowne Plaza a number of times and have never been disappointed with their service. The staff is courteous and helpful, the property is clean. The location of this property is great.
Overnattede 4 nætter i marts 2023
Svar fra Team Crowne Plaza Pune City Centre den 15. mar. 2023
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. It is so inspiring to see that our guests have had a beautiful stay, which is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city.Kindest Regards,Team Crowne Plaza Pune City Centre

6/10 Okay

Abhay, Carlsbad

Rejste med familie
Just basic hotel and amenities- age is showing - no wow factors.
Overnattede 2 nætter i marts 2023
Svar fra Team Crowne Plaza Pune City Centre den 15. mar. 2023
Dear Valued Guest,At the outset, We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kindest Regards,Team Crowne Plaza Pune City Centre

4/10 Dårligt

Sharayu

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dirty room, lacking in amenities, unresponsive staff
Overnattede 10 nætter i februar 2023
Svar fra Team Crowne Plaza Pune City Centre den 16. feb. 2023
Dear Valued Guest,At the outset, We would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate reoccurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Fremragende

prakash

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly Prompt service
Overnattede 5 nætter i januar 2023
Svar fra Team Crowne Plaza Pune City Centre den 4. feb. 2023
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune. Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Fremragende

Aditya

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Amazing customer service, very friendly and welcoming staff. Purma, the restaurant manager was especially friendly and would go out of the way to chat with everyone at breakfast
Overnattede 7 nætter i januar 2023
Svar fra Team Crowne Plaza Pune City Centre den 4. feb. 2023
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. It is so inspiring to see that our guests have had a beautiful stay, which is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city.Kindest Regards,Team Crowne Plaza Pune City Centre

6/10 Okay

PANKAJ

Forretningsrejsende
Does not match quality with CROWNE PLAZA chain of hotels
Overnattede 3 nætter i januar 2023
Svar fra Team Crowne Plaza Pune City Centre den 22. jan. 2023
Dear Valued Guest,At the outset, We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Fremragende

Divya

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter

10/10 Fremragende

Haresh

Overnattede 2 nætter i december 2022
Svar fra Team Crowne Plaza Pune City Centre den 22. dec. 2022
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune. Kindest Regards,Team Crowne Plaza Pune City Centre

4/10 Dårligt

Harsh

Overnattede 1 nat i november 2022
Svar fra Team Crowne Plaza Pune City Centre den 6. dec. 2022
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune. Kindest Regards,Team Crowne Plaza Pune City Centre

6/10 Okay

SIVA PRASAD

Overnattede 1 nat i november 2022
Svar fra Team Crowne Plaza Pune City Centre den 29. nov. 2022
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune. Kindest Regards,Team Crowne Plaza Pune City Centre

10/10 Fremragende

Chris

Overnattede 2 nætter i november 2022
Svar fra Team Crowne Plaza Pune City Centre den 24. nov. 2022
Dear Valued Guest, Thank you for taking out time to share the valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune. Kindest Regards, Team Crowne Plaza Pune City Centre

4/10 Dårligt

Rajdeep

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Was lucky enough to get an upgrade, however the property itself isn’t in great shape. The rooms in particular are beginning to show a lot of rough edge and is not the quality you would expect for a Crowne property.
Overnattede 1 nat i november 2022
Svar fra Team Crowne Plaza Pune City Centre den 16. nov. 2022
Dear Valued Guest,At the outset, We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you again.Kindest Regards,

10/10 Fremragende

Divya

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, quick checkin, friendly staff.
Overnattede 2 nætter i november 2022
Svar fra Team Crowne Plaza Pune City Centre den 16. nov. 2022
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune.

10/10 Fremragende

Shamal

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Well maintained hotel. Very clean. Food was good.
Overnattede 2 nætter i oktober 2022
Svar fra eam Crowne Plaza Pune City Centre den 2. nov. 2022
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. It is so inspiring to see that our guests have had a beautiful stay, which is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city.Kindest Regards,Team Crowne Plaza Pune City Centre

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2022
Svar fra Team Crowne Plaza Pune City Centre den 12. okt. 2022
Dear Valued Guest,Thank you for taking out time to share valuable feedback on your stay at our property. We are delighted to learn that you had a memorable experience with us. We look forward to welcoming you back when travel brings you back to Pune. Kindest Regards,Team Crowne Plaza Pune City Centre

2/10 Forfærdeligt

Noah

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
DO NOT STAY HERE
TERRIBLE HOTEL- UNTRAINED STAFF- no towels in the room which took 2 hours to get after checking in. Dust and dirt everywhere. Staff was rude and disrespectful throughout. Took me threatening the hotel to get any help. DO NOT STAY HERE! It is far from a 4-5 star hotel. Breakfast Buffet was worse than a motel breakfast, just terrible. NEVER AGAIN
Overnattede 10 nætter i september 2022
Svar fra Team Crowne Plaza Pune City Centre den 12. okt. 2022
Dear Valued Guest,At the outset, We would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate re occurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Kindest Regards,Team Crowne Plaza Pune City Centre