En privat strand, liggestole

Anmeldelser af Desire Riviera Maya Pearl Resort All Inclusive - Couples Only

4 out of 5
Desire Riviera Maya Pearl Resort All Inclusive - Couples Only
Costera Norte S.M. 10 Mz. 26, Puerto Morelos, QROO

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 334 af i alt 443 anmeldelser" "
Bedømmelse på 8 − Udmærket. 81 af i alt 443 anmeldelser" "
Bedømmelse på 6 − Okay. 19 af i alt 443 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 443 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 5 af i alt 443 anmeldelser" "

9,6/10

Rengøring

9,8/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

David, Fayetteville

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Grounds are beautiful and well-kept. Pool, community hot tub, restaurants and bars are conveniently located.
Svar fra Brenda Pacheco Guest Service Manager den 22. maj 2024
Dear David,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience. Warm regards!

10/10 Fremragende

Randy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff is the best. They treat you like royalty!
Overnattede 3 nætter i april 2024
Svar fra Brenda Pacheco Guest Service Manager den 20. maj 2024
Dear Randy,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 Fremragende

Shyloh

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The only feedback i have is the mani/pedi. It was nice but I would have paid a lot less in Denver and gotten more with it.
Overnattede 3 nætter i maj 2024
Svar fra Brenda Pacheco Guest Service Manager den 13. maj 2024
Dear Shyloh,Feedbacks as positive as yours about our Desire Pearl, confirm that we are working in the right direction so that all our guests enjoy a perfect stay in the best Desire style and return home fully satisfied.Once again, thank you for your time and the trust placed in our chain and see you very soon. Kind regards!

10/10 Fremragende

HORACE

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
When we first got to the property and checked in. After going to the room, we saw that the room was a bit dated not what we were used to, and the TV was giving some issues. But after going out meeting the staff and rest of the guest there, we felt everyone was welcoming. The first impression quickly faded. The staff was phenomenal, and the guest were all friendly and everyone would talk to you and hold good conversations. The food was beyond excellent at all 3 restaurants. The restaurants staff Was very attentive to details and made sure you were happy with their services (Jose Luis, Servando, Carmen and Esmerelda. I can't say I had any bad experience at this resort I would give it an excellent rating. The only bad thing was we couldn't go in the ocean because of the seaweed which is understandable they had a really big pool and a big Jacuzzi. The entertainment staff play makers were excellent (Candice and the crew) They made sure to call you by your name and made sure you were having a good time. I must say this is one of the best resorts that I have stayed in years, and I am definitely looking to go back soon.
Overnattede 5 nætter i maj 2024
Svar fra Brenda Pacheco Guest Service Manager den 13. maj 2024
Dear Horace,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments.Best regards!

10/10 Fremragende

Danielle

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Brenda Pacheco Guest Service Manager den 22. maj 2024
Dear Danielle,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Fremragende

Jeffrey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Brenda Pacheco Guest Service Manager den 1. maj 2024
Dear JeffreyThank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Fremragende

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are what makes this resort excellent.
Overnattede 2 nætter i april 2024
Svar fra Brenda Pacheco Guest Service Manager den 30. apr. 2024
Dear John,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

2/10 Forfærdeligt

Aristos

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Mucho que desear, esta mil veces mejor la otra propiedad, Mal trato por parte se recepcion, los empleados ni devuelven los buenos dias
Overnattede 2 nætter i april 2024
Svar fra Brenda Pacheco Guest Service Manager den 23. apr. 2024
Estimado Aristos,Apreciamos que haya dedicado parte de su tiempo a publicar esta reseña. Sentimos mucho el escenario que menciona y el malentendido ocasionado.Respecto a nuestro servicio, tomamos buena nota de las oportunidades de mejora que su comentario nos ofrece. Permítanos mencionar que nos sorprende su observación y lamentamos que la profesionalidad de nuestros equipos le haya transmitido una impresión errónea, pues en Desire Resorts, el ofrecer un excelente servicio a todos nuestros huéspedes, sin excepción, es lo que nos motiva y guía nuestro día a día. Constantemente nuestro equipo se esfuerza por brindar a nuestros huéspedes las mejores experiencias, de la mano de un servicio amable, cálido y oportuno en todo momento. Le agradecemos por informarnos sobre sus inquietudes y nos disculpamos de antemano por no hacerlo sentir como el huésped tan especial que es para nosotros. Tenga la seguridad de que se ha abordado toda la información que ha planteado y de que se han tomado las medidas correctivas adecuadas.Deseamos que haya disfrutado de un buen viaje de regreso a casa y deseamos, sinceramente, tener la oportunidad de volverlo a saludar en un futuro no lejano.¡Saludos!

10/10 Fremragende

Luis Ernesto Minutti

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Una experiencia en pareja diferente e inolvidable.
Overnattede 3 nætter i april 2024
Svar fra Brenda Pacheco Guest Service Manager den 20. apr. 2024
Estimado Luis,Gracias por tomarse el tiempo para calificar su experiencia en Desire Pearl. ¡Todos esperamos su pronto regreso! ¡Saludos!

10/10 Fremragende

Beth

Overnattede 7 nætter i april 2024
Svar fra Brenda Pacheco Guest Service Manager den 13. maj 2024
Dear Beth,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Fremragende

Mahire

Rejste med partner
Synes godt om: Rengøring, service og personale
Rooms can use an upgrade but other than that good food, amazing staff. Good VIP experience.
Overnattede 10 nætter i marts 2024
Svar fra Brenda Pacheco Guest Service Manager den 7. apr. 2024
Dear Mahire,What a joy to know that your vacation with us has been great! I am sure that this will not be the last time we will have the pleasure of receiving you. I wish you a safe trip back home and a big hug from all of us in the Desire Pearl family. Best regards!

6/10 Okay

Roula

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Victor the towel guy was amazing otherwise the food was probably a 1 out of 5 stars
Overnattede 4 nætter i marts 2024
Svar fra Brenda Pacheco Guest Service Manager den 7. apr. 2024
Dear Roula,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

6/10 Okay

Shannon R, Potosi

Overnattede 5 nætter i marts 2024
Svar fra Brenda Pacheco Guest Service Manager den 17. apr. 2024
Dear Shannon,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

8/10 Udmærket

Albert, Las Vegas

Rejste med partner
Synes godt om: Rengøring, service og personale
Staff is beyond excellent. The resort itself is kept quite clean. The majority of the food and dining is excellent. They have a problem with beach erosion and sea grass floating up on the beach, daily. To there credit, some poor guy is out there every morning gathering up the bulk of the sea grass. On another note, their website states no explicit sexual activity in public areas. However, I guess the beach and the jacuzzi are not considered public. One guest jokes "the Jacuzzi is like Sperm Soup". Haha, It's really not funny. My gf and I, really wanted to enjoy the Jacuzzi and the beach, but not like that. If some couple wanted to get intimate, away from the crowd, I could care less, but not next to us.
Overnattede 6 nætter i marts 2024
Svar fra Brenda Pacheco Guest Service Manager den 20. mar. 2024
Dear Al,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

10/10 Fremragende

Elizabeth

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property is beautiful and staff is fantastic. Food quality could be improved. Would suggest more local, simpler dishes.
Overnattede 7 nætter i marts 2024

10/10 Fremragende

Ernest Russell Bees

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i februar 2024
Svar fra Brenda Pacheco Guest Service Manager den 4. mar. 2024
Dear Ernest,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Fremragende

Brad

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a great time. Very relaxing. Customer service is super. Everyone very friendly and treated us well. Highly recommend
Svar fra Brenda Pacheco Guest Service Manager den 28. feb. 2024
Dear Brad,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments. Best regards!

10/10 Fremragende

Glenn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property is well kept and the service is the best!!!
Overnattede 4 nætter i februar 2024
Svar fra Brenda Pacheco Guest Service Manager den 28. feb. 2024
Dear Glenn,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Fremragende

Brian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was excellent
Overnattede 6 nætter i februar 2024
Svar fra Brenda Pacheco Guest Service Manager den 11. feb. 2024
Dear Brian,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Fremragende

Scott

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the resort
Overnattede 6 nætter i januar 2024
Svar fra Brenda Pacheco Guest Service Manager den 4. feb. 2024
Dear Scott,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience. Warm regards!

8/10 Udmærket

Molly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very relaxed, excellent food
Overnattede 5 nætter i januar 2024
Svar fra Brenda Pacheco Guest Service Manager den 4. feb. 2024
Dear Molly,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Fremragende

keith

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
First class adult only resort. Staff was amazing and very accommodating.
Overnattede 4 nætter i januar 2024
Svar fra Brenda Pacheco Guest Service Manager den 4. feb. 2024
Dear Keith,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments.Best regards!

10/10 Fremragende

sara

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Truly caters to creating a sexy, fun environment.
Overnattede 5 nætter i januar 2024
Svar fra Brenda Pacheco Guest Service Manager den 4. feb. 2024
Dear Sara,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

8/10 Udmærket

Mark

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
That staff and playmakers were amazing
Overnattede 5 nætter i januar 2024
Svar fra Brenda Pacheco Guest Service Manager den 21. jan. 2024
Dear Mark,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience. Warm regards!

6/10 Okay

Iftikhar

Overnattede 3 nætter i januar 2024
Svar fra Brenda Pacheco Guest Service Manager den 21. jan. 2024
Dear lftikhar,First and foremost, thank you for selecting Desire Pearl for your recent holidays.Everyone in this great team works very hard to exceed our guest’s expectations and we are very sad to learn that your stay with us was not completely satisfied.If your vacation plans point towards Riviera Maya, it will be a great pleasure to host you again and offer you a much better experience.Kind regards!

10/10 Fremragende

Sabino

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
You need to read and go. Its worth the trip.
Let me start off my saying we never were into the "lifestyle" or swinging. We went with an open mind and left with an even more exciting sex life (and we didnt even "hook up" with others). We learned that we actually enjoy people watching us be intimate. We enjoyed desire more than temptations. It is way classier and relaxing. My wife opened up sexually and spiritually. Temptations is where the party is at if thats what you are looking for. Desire is where you go to relax, meet good people and feel comfortable. We felt extremely comfortable and happy our whole stay. We were the youngest couple there (31 and 33) This is a great place and we cant wait to go back. The staff and people really made our stay special. We had great conversations with people twice our age and honestly prefer to hangout with that crowd. Theres good people there with age varieties from 30-60. Its a mature classy spot for sure. We stayed at desire for 5 nights and temptations for 9 nights. And I wish we did the opposite. Party first go here 2nd. The staff is so professional. Sofie was amazing. So was every other employee. You will not be disappointed
Overnattede 3 nætter i december 2023
Svar fra Brenda Pacheco Guest Service Manager den 9. jan. 2024
Dear Sabino,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments. Best regards!

10/10 Fremragende

Krzysztof Adam, Ballston Spa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love personel and guests.
Overnattede 4 nætter i december 2023
Svar fra Brenda Pacheco Guest Service Manager den 8. jan. 2024
Dear Krzysztof,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 Fremragende

robert jason

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was amazing!! They were attentive, helpful, respectful and polite. Facilities were just what we needed. We will return!!!
Overnattede 7 nætter i december 2023
Svar fra Brenda Pacheco Guest Service Manager den 25. dec. 2023
Dear Robert,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 Fremragende

Denis, Brampton

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i december 2023
Svar fra Brenda Pacheco Guest Service Manager den 25. dec. 2023
Dear Denis,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Fremragende

Karen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are lovely & the property is in great shape. Do know that a party atmosphere is somewhat enforced & since the property is small, can be hard to get away from. If you’re looking for a quiet stay at a lifestyle resort, this isn’t a place I would recommend. Also, while we found most guests welcoming & non judgmental, there were a couple of truly obnoxious groups that made having a quiet dinner impossible & probably should’ve been removed from the restaurant. The place is very heteronormative, not sure how the LGBT community would feel here. This is not a reflection of the resort or staff, just the guests.
Overnattede 2 nætter i december 2023
Svar fra Brenda Pacheco Guest Service Manager den 25. dec. 2023
Dear Karen,,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

6/10 Okay

Nicole

Synes godt om: Rengøring, service og personale
Property
Overnattede 5 nætter i december 2023
Svar fra Brenda Pacheco Guest Service Manager den 12. dec. 2023
Dear Nicole,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

10/10 Fremragende

Jesse, Raleigh

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had such a great time at Desire Pearl. It was just what we needed to celebrate our anniversary. Manager Laura Gutierrez was so attentive and helpful. The pool staff Gabriela, Joshua, Victor the daybed manager, all the bartenders, waiters, playmakers, entertainers, Miguel Angel the Somalier, and the great room caretakers all were so kind, courteous, and attentive. It truly shows that the staff enjoys working at Desire Pearl and care about the customer experience. We enjoyed our trip so much we are already planning our return!
Overnattede 7 nætter i november 2023
Svar fra Brenda Pacheco Guest Service Manager den 5. dec. 2023
Dear Jesse,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your return to our paradise so that you can relive another fantastic experience. Warm regards!

10/10 Fremragende

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property/staff overall was excellent. Really our only complaints were they charge $10 for room service per order, DVD and the mix that they use to make frozen drinks could be a bit higher quality.
Overnattede 3 nætter i november 2023
Svar fra Brenda Pacheco Guest Service Manager den 30. nov. 2023
Dear John,First of all, we would like to thank you for your recent stay at Desire Pearl and for taking the time to share this review with the community.We are very happy to know that our colleagues were able to make your stay a relaxing and unforgettable experience thanks to the excellent service provided.We take into account your suggestions and observations, which will be taken to the corresponding departments for evaluation and improvements.We look forward to welcoming you again and having another opportunity to pamper you with our attentive service creating another unforgettable experience.Best regards!

10/10 Fremragende

Saulius

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i november 2023
Svar fra Brenda Pacheco Guest Service Manager den 19. nov. 2023
Dear Saulius,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Fremragende

Elizabeth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is beautiful and the staff is excellent. Highly recommend!
Overnattede 7 nætter i november 2023
Svar fra Brenda Pacheco Guest Service Manager den 18. nov. 2023
Dear Elizabeth,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 Fremragende

Judy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The upgrade to a Jr. suite was amazing. We received a corner oceanfront room with a large balcony. Service was superb at the restaurants and bars. Evening shows were fun to watch.
Overnattede 4 nætter i oktober 2023
Svar fra Brenda Pacheco Guest Service Manager den 25. okt. 2023
Dear Judy,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your return to our paradise so that you can relive another fantastic experience. Warm regards!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i oktober 2023
Svar fra Brenda Pacheco Guest Service Manager den 25. okt. 2023
Dear Guest,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 Fremragende

Brian

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place.
Overnattede 5 nætter i september 2023
Svar fra Brenda Pacheco Guest Service Manager den 9. okt. 2023
Dear Brian,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return!Greetings!

10/10 Fremragende

BEATRIZ

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was amazing!
Overnattede 6 nætter i september 2023
Svar fra Brenda Pacheco Guest Service Manager den 26. sep. 2023
Dear Beatriz,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments.Best regards!

2/10 Forfærdeligt

MICHAEL, Linden

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Faciliteter
They are trying to force nonmembers to become members. There’s a new policy that only members can make reservations at the restaurants. Leaving nonmembers outside like dogs, had to wait over an hour for a table even though there was 8 empty tables. Not a fan. We have gone to Desire 3 times, there will not be a 4th because of there new policy.
Overnattede 4 nætter i september 2023
Svar fra Brenda Pacheco Guest Service Manager den 24. sep. 2023
Dear Michael,First and foremost, thank you for selecting Desire Pearl for your recent holidays.We are disappointed to hear about your experience of staying at our hotel and it is certainly not the kind of impression we would like you to take away. Our team takes a lot of pride in making each guest’s experience as pleasant as possible and your feedback is very much appreciated for us to improve and do better.We would like to sincerely apologize for the drop in service experienced, will definitely relay this back to the relevant departments for their perusal.Our team and managers at Desire Pearl look forward to having the opportunity to serve you one more time and regain your trust in our chain.Cordially,

10/10 Fremragende

Kerri

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would absolutely recommend this property. A lot of great and fun entertainment. The staff is wonderful.
Overnattede 4 nætter i september 2023
Svar fra Brenda Pacheco Guest Service Manager den 16. sep. 2023
Dear Kerri,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return!Greetings!

10/10 Fremragende

Britney

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gorgeous property. The property was clean and the room was spacious. We never wanted for anything as the staff was so attentive.
Overnattede 2 nætter i september 2023
Svar fra Brenda Pacheco - Guest Service Manager den 9. sep. 2023
Dear Britney,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 Fremragende

Paul

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best all inclusive adults only resort in the Cancun region. Top notch customer service with smiles. My only recommendation would be to serve more variety of food items.
Overnattede 7 nætter i august 2023
Svar fra Brenda Pacheco - Guest Service Manager den 1. sep. 2023
Dear Paul,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments.Best regards!

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A Great Resort is Now even Better!
This was our 5th stay over the past 10 years (our last 5 years ago). A 4 star resort is now 4.5 stars! Many positive improvements in the property. As before, the staff is a major asset in addition to the quality of the amenities, services, food and physical facilities.
Overnattede 4 nætter i august 2023
Svar fra Brenda Pacheco - Guest Service Manager den 1. sep. 2023
Dear Robert,We appreciate that you have selected Desire Pearl for your recent vacation.We are very pleased to receive your comments that summarize in a few words all the effort that we dedicate every day to ensure that our clients have an excellent memory of their vacations.It is a pleasure to know that you have enjoyed the different services we offer, but above all we appreciate that you recognize the talent and genuine kindness of our people, and rest assured that whenever you visit us, we will seek to exceed your expectations and provide you with an extraordinary vacation.Warm regards!

10/10 Fremragende

Miguel Ramirez, MIAMI

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Transportation service is very bad
Overnattede 4 nætter i august 2023
Svar fra Brenda Pacheco - Guest Service Manager den 29. aug. 2023
Dear Miguel,Thank you very much for sharing your comments, it was an honor having you.In the same way, thank you for highlighting the qualities that made your stay unforgettable. We are glad that you enjoyed the facilities we offer.Rest assured that we are working diligently to maintain our high standards and definitely improve the aspects that require attention.It has been a pleasure to serve you and we hope to see you again soon.Warm regards!

8/10 Udmærket

Jerry W

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Desire is a nice place. We had fun. However, a lot of smaller things add up to some problems. First, there is a relative high-pressure sales pitch to join either their "mansion" or Premier club. The prices were extremely high and based on their full pricing. (Thirty-nine thousand was the first offer?) Not a very good deal compared to Orbitz. However, it resulted us being treated like second class guests because the premier group always had first pick of amenities. We were also given a room on the 4th floor... or 50 stairs to climb every time we wanted to go to our room (no elevator). We figured that we climbed about a 90-story building during our week-long stay. Did I mention that me and the wife are well into our 60's?? The prices in the gift shop are ridiculous...$137 for a $5 pair of sunglasses?? We had a photography session, but the photographer didn't listen to us, so we ended up with a bunch of bedroom shots of her instead of pics of us, and we wanted athletic shots and didn't really get any. (don't think he knew how to shoot those kinds of pics??) Still the price was nearly seven hundred dollars for 35 pics. The massages were expensive, but very well done, and the cuisine was excellent. The servers were prompt and efficient. Overall, it was a nice stay if only the above problems were eliminated.
Overnattede 7 nætter i august 2023
Svar fra Brenda Pacheco - Guest Service Manager den 1. sep. 2023
Dear Jerry,Thank you very much for sharing your comments, it was an honor having you.In the same way, thank you for highlighting the qualities that made your stay unforgettable. We are glad that you enjoyed the facilities we offer.Rest assured that we are working diligently to maintain our high standards and definitely improve the aspects that require attention.It has been a pleasure to serve you and we hope to see you again soon.Warm regards!

10/10 Fremragende

Gabriel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i august 2023
Svar fra Brenda Pacheco - Guest Service Manager den 23. aug. 2023
Dear Gabriel,Thank you for taking the time to rate your experience at Desire Pearl.We hope to have you back with us very soon and enjoy a totally Desire experience again!Best regards!

10/10 Fremragende

Istvan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i august 2023
Svar fra Brenda Pacheco - Guest Service Manager den 19. aug. 2023
Dear Istvan,Thank you for giving us the highest rating. We hope to have you back with us very soon! Kind regards!

10/10 Fremragende

Kerri

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed all the activities throughout the day and into the evening!
Overnattede 5 nætter i august 2023
Svar fra Brenda Pacheco - Guest Service Manager den 17. aug. 2023
Dear Kerri,Thank you for giving us the highest score. We hope to have you back with us very soon!Kind regards!

10/10 Fremragende

Richard

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I recently had the pleasure of staying at this fantastic resort and I can’t say enough about the exceptional experience I had. From the moment I arrived, the top-notch service left a lasting impression. The playmakers( Will, Sam, Kia and Bela) did an outstanding job of keeping everyone engaged in a variety of activities that catered to all interests. It was evident that a lot of thought and effort went into planning these activities. Moreover, the facilities at the resort were nothing short of exceptional. Whether it was the well-maintained accommodations, the stunning pool area, or the state-of-the-art fitness center, every aspect exceeded my expectations. The attention to detail was evident everywhere I turned ( Belen and Antonio). I can confidently say that this resort truly goes above and beyond to create a memorable and enjoyable stay for its guests. If you’re seeking a place where excellent service, engaging activities, and exceptional facilities come together seamlessly, look no further. I wholeheartedly recommend this resort and can’t wait to return for another unforgettable experience. Ricky P
Svar fra Brenda Pacheco - Guest Service Manager den 14. aug. 2023
Dear Richard,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Majestic moments.Kind regards!