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Anmeldelser af The Ellery Hotel

4 out of 5
The Ellery Hotel
12-14 Johnson Street, Provincetown, MA

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 164 af i alt 212 anmeldelser" "
Bedømmelse på 8 − Udmærket. 26 af i alt 212 anmeldelser" "
Bedømmelse på 6 − Okay. 11 af i alt 212 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 212 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 212 anmeldelser" "

9,4/10

Rengøring

9,6/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Jana Risdianti

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exellent through and through
Wonderful place, perfect location and excellent personable service
Overnattede 1 nat i maj 2018

6/10 Okay

Ralph, East Boston

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Their state of the art key system didn't work, not even once in 3 days but their staff were great and very helpful. I didn't appreciate the way they charged my card immediately after I chose "Pay Expedia or Pay at the Hotel" I would have been nice to ask for a form of payment instead of deciding that the card on file is how I prefer to pay.
Overnattede 2 nætter i marts 2024
Svar fra Amy den 19. apr. 2024
Hello Ralph, Thank you for your review! We are happy that you enjoyed your stay with us! We also appreciate you relaying your payment feedback, so we can address this. We hope to see you again the next time you

10/10 Fremragende

Michael, Norwalk

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Amy den 13. mar. 2024
Michael, Thank you for a great review! We are happy you enjoyed your stay with us, and hope to see you again the next time you are in town!

10/10 Fremragende

Gregg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Amy den 7. mar. 2024
Hello Gregg! Thank you for your great review! We are happy you enjoyed your stay with us, and hope to see you again the next time you are in town!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Enjoyable stay
A very enjoyable stay. Helpful and friendly staff. Very nice and cheese and wine hour. Room was comfortable and well appointed.
Overnattede 1 nat i november 2023
Svar fra Courtney den 6. nov. 2023
Thank you for your feedback and we look forward to seeing you again!

8/10 Udmærket

COURTNEY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023
Svar fra Courtney den 6. nov. 2023
Thank you for your feedback and we have shared your feedback with our team.

10/10 Fremragende

Carson

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Free wine and cheese in the lounge almost daily!!! Beautiful setting! Great fall decorations!
Overnattede 3 nætter i oktober 2023
Svar fra Denise - General Manager den 26. okt. 2023
Mr. Carson it was a pleasure meeting you last weekend! I'm glad you enjoyed the wine and cheese! Please return soon. I promise the beach will be right where you left it!

4/10 Dårligt

Madeleine

Rejste med partner
Misleading, read reviews, thought the would serve breakfast, also our room was much too small and shower as a large person was very old and small. We left!!☹️
Overnattede 1 nat i oktober 2023
Svar fra Denise - General Manager den 9. okt. 2023
Dear Madeleine thank you for the feedback. As a group it was decided to give vouchers coffee and lite breakfast edible as there are so many breakfast restaurants guests were looking to go local and experience the many different flavors

8/10 Udmærket

Christophe

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Denise - General Manager den 4. okt. 2023
Christophe thank you rating us and taking time out of your busy schedule. Please return soon!

8/10 Udmærket

Jonathan

Overnattede 4 nætter i august 2023
Svar fra Denise - General Manager den 4. okt. 2023
Jonathan thank you for taking the time to rate us! Please come back soon!

10/10 Fremragende

patrick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Outdoor areas were amazing and private.
Overnattede 3 nætter i august 2023
Svar fra Denise - General Manager den 11. sep. 2023
Glad you enjoyed all!

10/10 Fremragende

Kristin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location. Staff very helpful.
Overnattede 3 nætter i august 2023
Svar fra Denise - General Manager den 11. sep. 2023
The you for the great review! We hop to see you return soon!

10/10 Fremragende

Peter

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really enjoyed our stay!
Overnattede 1 nat i august 2023
Svar fra Denise - General Manager den 11. sep. 2023
Thank you for the great score - please return soon!

6/10 Okay

Kim

Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The reviews I read were for a different owner. NO BREAKFAST at all. We arrived and could not get in. There is an app for the doors but no one to explain the buildings or where your room is. I paid $30 more for an upgrade and had the same room as other people we traveled with. There was finally someone around the next morning, very weird experience. Clean room, nice areas to hang out but it’s a very expensive airbnb, without the concerned owners and not a hotel. Becoming rundown too
Svar fra Denise - General Manager den 9. aug. 2023
Thank you for the great feedback on the key experience.We are looking at some renovations in the future, so we hope you will return to see the ugrades

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Service og personale
Never again
First of all, when I booked this "hotel" it was listed as The Cambria. My card was charged when I booked it although the reservation was a "reserve now, pay later" reservation. I called the line multiple times only to be told it was the off season and no one would be there until AFTER the cancellation date listed on my reservation. I attempted to cancel with my bank and was told I had to talk to the hotel first, which never happened. This "hotel" is not your traditional hotel. It's a Bed and Breakfast WITHOUT the breakfast. It should honestly be called an Inn. The app they have you use to gain access to your room is very temperamental and isn't very user friendly. The room itself is small and cramped for two people. It does not have a microwave, refrigerator, or an iron. The air conditioning was loud when it would start and when it would stop causing me to wake up multiple times throughout the night. When you check in they provide a link to your amenities, etc. Well one of the "amenities" was a credit of $6 per person at the café up the street for each day you were there. We decided to use it one morning and were greeted with confused looks from the cashier. We spoke to the manager and he said the discount was not valid and he had no knowledge of any discount for The Ellery customers. I would not recommend this "hotel". The only thing going for it is the short walk to the main street. I will be following up with my credit card company to contest the charges.
Overnattede 3 nætter i juli 2023
Svar fra Guest Services den 9. aug. 2023
We appreciate the feedback and will use this review as a coaching opportunity for the staff and management.

10/10 Fremragende

Ryan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything about our stay was fantastic. Starting with the accommodating staff. Our newly renovated room was spacious, clean and bright. The grounds were tranquil with many places to relax.
Overnattede 3 nætter i juli 2023
Svar fra Denise - General Manager den 9. aug. 2023
Hello Ryan and thank very much for your kind words. Please return soon!

4/10 Dårligt

Brian

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Stayed here in Sep 2022 and last weekend in July 2023. A Tale of Two Cities. I would NOT stay here again. 10 months ago - room was fine, nice guy to help with check in, smooth, answered questions, great breakfast served by really nice people. NOW - NO HUMAN on site, intentionally. Remote door-opening tech did not work. 4 as in FOUR parties milling around the building trying to figure it out. Nobody answered phone for multiple calls. Then on 3rd/4th try, some poor soul who said it was her first week did indeed help (she was very apologetic and sincere) and managed to resend the electronic keys and got it to finally work. I HELPED the other guests...not kidding. The breakfast you ask? well it's is now a whopping $4 coffee coupon at Joe's about 10 blocks away. That's it. The room - fine as before. Provincetown is an awesome place, but holy moly has this place gone downhill for what you pay ($900 for two nights weekdays). I don't know what these owners are thinking, but whatever cost savings they achieved will for sure stop this regular visitor from returning. Such a shame. Totally avoidable.
Svar fra Denise - General Manager den 9. aug. 2023
Brian thank you for the great feedback my apologies about the glitch in the key system. I will be sure to use your feedback for coaching and training

4/10 Dårligt

Nicole

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
I had a very disappointing experience with the service at the hotel and my room was not clean- dirt and old lettuce behind sofa bed. Hard to communicate with staff via text. Website for emergencies did not work. No one answered text messages when I needed assistance. I paid a lot for the one night stay and was very disappointed.
Overnattede 1 nat i juli 2023
Svar fra Denise - General Manager den 9. aug. 2023
Nicole my apologies for your experience please know we will be using your feedback as a training tool

6/10 Okay

Rowland P

Overnattede 1 nat i juli 2023
Svar fra Denise - General Manager den 9. aug. 2023
Rowland thank you for the review please return soon!

8/10 Udmærket

Jeffrey

Overnattede 4 nætter i juli 2023
Svar fra Denise - General Manager den 9. aug. 2023
Jeffery thank you for taking the time out of your busy day to review us it is much appreciated.

6/10 Okay

Paul

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Disappointing
Nice place. Great location. Misleading communication. No details of limitations until after the trip is booked. Limited or no on site staff. Poorly managed and uses technology to make their life easier not to make a stay better for guests.
Overnattede 2 nætter i juni 2023

2/10 Forfærdeligt

Alexandra

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Huge overpriced disappointment
We Used to stay here all the time when it was the carpe diem bed and breakfast. Thai time was a huge disappointment Ants all over the room. My mother woke up at 3 am with bugs in the sheets. Didn't get any sleep. Only supplied enough coffee and coffee cups for one night. Air conditioner on the Fritz but after googling it we found a video and figured it out . No info in the room at the hotel at all about the hotel. No idea there was a wine and cheese happy hour which we happened to luckily come across but also nothing special in comparison to how nice it used to be. Also no where to put your glass and trash after in the common room. I can over look some things but for $1250 a weekend completely unacceptable. When i called the emergency number and texted pics of bugs this morning the only response was " we have a lot of coffee you should have asked" no real apology and this KAREN offered a discount for next time i come back to this nightmare . I called and got a similar response from this rude woman. I told her she should care about her business and do something NOW but clearly these type of people who run businesses like this don't care if you return. There will just be some other sucker who's willing to pay top dollar for this great location. I'm literally leaving with bugs walking in my bags and the owner thinks it's fine.
Overnattede 2 nætter i juni 2023
Svar fra Guest Services - The Ellery den 19. jun. 2023
Dear Alexandra thank you for your response and we will investigate the situation.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
The place was beautiful and the location convenient. The only flaw was that on arrival, I couldn't get in the front door using the OpenKey app, and texting the various phone numbers I'd been previously contacted from didn't help-- I had to call the number posted on the door. Probably that should have been obvious, but all previous communication was by text, I figured text was the way to go! Anyway, lovely stay otherwise. I was bummed the spa wasn't open after 8pm, but okay. Totally cute little place, would stay there again.
Overnattede 1 nat i juni 2023
Svar fra Denise - General Manager den 13. jun. 2023
Hello and thank you for the great feedback. We are currently checking into why the Open Key did not work upon your entry. Please return soon!

4/10 Dårligt

rita

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
One staff member on-site, could not tell us where to find parking. Smoke detector in next guest room went off at 5:45am our last morning. Continued to go off for almost an hour. No staff onsite until after the police arrived. Called and texted hotel and only got voicemail. Never received a return call and text. Room was very small. Cable box was resting on top of the one garbage can in room. Extension cords and power strip was out in front of the tv armoire. Shutters would not stay closed or open. Hotel site said two breakfast vouchers would be provided for $6 each. Vouchers were for $4 each and were for a coffee shop about 15 minute walk away rather than one of the two coffee shops right down the street.
Overnattede 2 nætter i maj 2023
Svar fra Denise - General Manager den 13. jun. 2023
Thank you for the great feedback. It is so very valuable to get feedback as what you have sent. It allows us to really correct deficiencies. Please reach out to me directly if you are planning to return.

6/10 Okay

Liza

So sadly disappointed
I searched high and low for a place to spend New Year’s Eve that specifically had a hot tub for a quiet, romantic, relaxing getaway weekend. I hadn’t been to the Carpe Diem in about 10 yrs but remembered it quite fondly, and loved using the spa and the hot tub. We went to find the hot tub not only in sad shape, but also not working at all. 😩 I know there has been a serious staffing problem everywhere and that it has been really hard on Provincetown so we were fine with no room straightening however, the fact that there was no coffee either morning was seriously upsetting. Additionally, I read many reviews about the fabulous breakfast. Apparently that no longer exists but instead a six dollar coupon to a local deli, where one could not even buy a coffee and muffin for that price was just not what we looked forward to or expected having been previous guests.
Overnattede 2 nætter i december 2022

8/10 Udmærket

Madeleine

Overnattede 1 nat i december 2022
Svar fra Carpe Diem Guesthouse Management den 22. dec. 2022
Hi Madeleine,Thank you for giving us an 8 out of 10 rating! We are glad you enjoyed your stay and hope you stay with us again should your travels bring you back to the Ptown area!

4/10 Dårligt

Robert, Chicago

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Overpriced. Outdated. Breakfast below par. No daily room cleaning. Not worth it
Overnattede 2 nætter i oktober 2022
Svar fra The Carpe Diem Guesthouse Team den 25. okt. 2022
Hello Robert,Thank you for taking the time to provide us with your feedback.It saddens me to hear that we did not meet your expectations during your stay. We take all guest feedback as a training opportunity. As we do offer daily housekeeping services, I am unsure why we fell short. Rest assured, I will review your feedback with our team so we can improve our services.Thank you for staying with us and we do hope you stay with us again in the future should your travels bring you back to the Provincetown area.

8/10 Udmærket

John

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring
Love this place and all it has to offer. My room had wet carpet, door knob to bathroom came off, lots of stains on rugs in hallway. Staff is great and LOVE the Spa. They should have list of masseuses on call to come there if their guy is booked
Overnattede 1 nat i september 2022
Svar fra JG den 21. sep. 2022
Thank you for your feedback, we will consider the thing mentioned and try to improve our services. Looking forward you to visit us again!

10/10 Fremragende

Linda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is an excellent higher end B&B with comfortable, well-appointed rooms, personal and friendly service, and with an excellent location fairly close to downtown but just one block off Commercial so a little quieter. We had a very nice stay and would highly recommend it.
Overnattede 1 nat i september 2022
Svar fra JG den 21. sep. 2022
Thank you so much for your feedback, looking forward you to visit us again.

10/10 Fremragende

Angelica, Springfield

Synes godt om: Rengøring, service og personale, faciliteter
The entire experience was excellent
Overnattede 1 nat i juli 2022
Svar fra JG den 6. aug. 2022
Thank you very much!

10/10 Fremragende

Nick

Overnattede 1 nat i juli 2022

6/10 Okay

joseph

Synes godt om: Rengøring
Synes ikke om: Service og personale
The property was centrally located. The room was fairly clean though I did find a fair amount of hair in the bathroom in the shower and around the sink. I could easily hear walking and creaking of the floor in the room above mine. On the day of checkout I was in the room at 11 (it was 11:04) zipping up my bag about to walk out of the room when there was a loud bang on the door—the front desk clerk wanted to know when I was leaving. That didn’t need to happen.
Overnattede 1 nat i juli 2022

10/10 Fremragende

Chris

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2022

10/10 Fremragende

Zachary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i marts 2022

10/10 Fremragende

Dana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2021

10/10 Fremragende

Brett

Overnattede 2 nætter i august 2021

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a wonderful place to stay after completing the Pan Mass Challenge! My partner and I were able to enjoy the hot tub and I took a soothing bath in the large bath to melt away the pain. The Inn is within walking distance to many restaurants and shops as well as the beach, and free parking and a bike rack make the stay less stressful. The bed and linens were very comfortable and the room temperature was just right. There are lots of places to lounge in the garden area and a serene atmosphere to relax and rejuvenate. Breakfast in the morning was great—they offer a few egg selections, coffee, tea, juices, cake, and pastries as well as fruit and granola and there are seating options in and outdoors. I had a massage on site and the staff were quite generous allowing us to stay a little longer so we could gather our things to check out afterwords. My only suggestion is a few more racks or hooks in the bathroom so that all the towels and robes have places to dry!
Overnattede 1 nat i august 2021

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful and incredibly relaxing. The perfect place to spend a weekend.
Overnattede 1 nat i august 2021

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First class rooms, great staff and service, friendly atmosphere, breakfast and cocktails and spa onsite.
Overnattede 5 nætter i juli 2021
Svar fra Stephen den 20. jul. 2021
Thanks for the review, we hope to see you again another time

10/10 Fremragende

Justin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, værelsets komfort
What a gem!! I take credit among my group of friends for finding Carpe Diem. I’ve traveled the world, in many luxury hotels, country cottages, etc (so I have perspective) —and I’m a snobby NY’er…. this is such a special place to stay. The location is perfect, the rooms are clean and fresh (the bed and pillows are so comfortable), the staff is friendly (present when you need them, and also perfectly in the background.) This is the most charming B&B in Ptown…. booking my spot for next year
Overnattede 4 nætter i juli 2021
Svar fra Stephen den 20. jul. 2021
Many thanks for the great review! See you next year. The team at Carpe Diem

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent location, great staff and facilities. Would definitely recommend and stay again.
Overnattede 5 nætter i juli 2021
Svar fra Stephen den 20. jul. 2021
Thanks for the review.

10/10 Fremragende

Verificeret rejsende

Overnattede 2 nætter i juni 2021
Svar fra Stephen den 11. jul. 2021
Thanks for the 5 stars we appreciate the review. Stephen, Paul and everyone at Carpe Diem

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Staff was great. Location is great, with direct access to Commercial St. Property is a bit outdated though, and the bathroom facilities in the rooms are extremely small and affect functionality.
Overnattede 3 nætter i juni 2021
Svar fra Paul den 15. jun. 2021
Thank you for your review. I just need to point out you reserved one of our very smallest and cheapest rooms. These are in the historic building, and homes built 150 years ago were not generous with this space. We have 18 rooms across a variety of price points and room sizes, and would have been happy to discuss your requirements ahead of time rather than receive a less than perfect review. As to dated, all of our rooms have been painted/updated/given new furniture over the past five years, with some furniture exceptions. Just yesterday we received delivery of two new armchairs for a room. We are happy to be able to offer our guests low cost rooms by Provincetown standards as options, but we range from high luxury to standard and, in short, the more luxurious an accommodation you desire the more it will cost.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Zen like garden in the back, very peaceful and relaxing. The breakfast was outstanding
Overnattede 1 nat i april 2021
Svar fra Stephen den 28. apr. 2021
Thank you for your review! We do love our gardens and hope you enjoyed them. And Sophie's breakfasts get rave reviews.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First time here and I will be back for sure! Staff is extremely friendly and helpful. The place is super cute and perfectly located.
Overnattede 2 nætter i april 2021
Svar fra Stephen den 28. apr. 2021
Thank you for your review. We do hope you enjoyed your stay. The inn is centrally located so everything is within reach, but our courtyards give a quiet respite from that when desired. We hope to see you again soon!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean
The hotel was beautiful and clean!
Overnattede 2 nætter i oktober 2020
Svar fra CD den 12. okt. 2020
Thank you for the review

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2020
Svar fra CD den 12. okt. 2020
Thank you

10/10 Fremragende

Verificeret rejsende

Overnattede 2 nætter i september 2020
Svar fra CD den 23. sep. 2020
Thanks or the 5 out of 5.

10/10 Fremragende

Laura

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2020
Svar fra CD den 16. sep. 2020
Thanks for the 10 out of 10 Laura. We hope to see you another time soon. Best Carpe Diem Guesthouse

10/10 Fremragende

JimC, Woodbridge CT

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazingly clean and well appointed rooms. Courteous knowledgeable and friendly staff. One block off of commercial Street in the heart of Provincetown. highly recommended we will stay there again
Overnattede 4 nætter i august 2020
Svar fra CD den 1. sep. 2020
Thank you so much for your kind review! We are glad you had a good experience, and look forward to welcoming you back.