Dear Lotte, Thank you for your feedback!

Dear Kathy,thank you for your review. All our staff is ready to try its best to satisfy our guests.Best regards

Buongiorno sig.ra Santos,siamo davvero dispiaciuti di non aver trovato un buon riscontro alla gentilezza e disponibilità che sin dal vostro arrivo l'intero staff ha mostrato nei suoi confronti e della sua famiglia. Abbiamo segnalato il vostro comportamento a Expedia, perchè è inconcepibile trovare le stanze nelle pessime condizioni in cui le abbiamo ritrovate al vostro check out.Certi di aver dato come sempre il massimo,Le porgo cordiali saluti

Dear Christina, we did not charge anything because your credit cards did not work. You have to check with Expedia.Best regards

Dear Mr Amar,we are so sorry for the flight unease you had, so maybe your travel did not start in the best way you had thought. Reception did not tell you about the problem at check in because the problem of the water appeared in the night, so we knew about that from you and a few guests that in the same time noticed it. Anyway soon the reception offered you to have a shower in our spa, having the hotel fully booked (so, there was an alternative) and indeed you had shower there on check out. Furthermore, all the rooms have the same hairdrier and also two kinds of lights in the bathroom, one only for mirror and one for the whole bathroom. We have a wide range of breakfast products and, if you had informed us about your gluten free diet, we would have prepared also specific products. As per reception staff, I am sorry it is not possible to answer with no specific notes about what was wrong with them, but I am sure we all made all our best to fits your needs.Best regards

Thank you Dear guest,we really appreciate your feedback.Hoping to have you again as our guests, we wish you a god day.Best regardsAnna - Front office Manager