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Anmeldelser af Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 287 af i alt 696 anmeldelser" "
Bedømmelse på 8 − Udmærket. 190 af i alt 696 anmeldelser" "
Bedømmelse på 6 − Okay. 88 af i alt 696 anmeldelser" "
Bedømmelse på 4 − Dårligt. 70 af i alt 696 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 61 af i alt 696 anmeldelser" "

8,8/10

Rengøring

8,2/10

Service og personale

7,8/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Cristy

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Muy padre, pero las camas fatales
Overnattede 5 nætter i maj 2024

2/10 Forfærdeligt

Ernesto

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Pésimo servicio del personal de recepción una decepción, sin atención, sin respuesta, sin empatía al cliente LA PEOR EXPERIENCIA QUE HE TENIDO
Overnattede 3 nætter i april 2024

10/10 Fremragende

Amy, Fort Worth

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff is amazing there. The only thing I will say is don’t take the shopping tour you will get held hostage at a jewelry store for an hour. Also men must wear sleeve shirts tanks are not allowed in any of the restaurants. These are things we weren’t told nor posted anywhere when booking.
Overnattede 4 nætter i april 2024

10/10 Fremragende

MIGUEL

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Todo resultó excelente. El personal muy atencioso, servicial, amable. Instalaciones de primera. La comida muy rica. detalles que mejoraría: el personal que encuentras limpiando o haciendo otras cosa en pasillos no sabe donde están los kayacs, el paseo por cenotes, qué restaurante está abierto, horarios etc. entonces tengo que ir hasta el lobby? Sugiero capacitarlos para que puedan dar referencias, O situar letreros o mapas para saber. Pero 10/10
Overnattede 1 nat i april 2024

4/10 Dårligt

Jeremy

Overnattede 1 nat i april 2024

8/10 Udmærket

doreen

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter
Very spacious never had to wait for dining. Staff was exceptional
Overnattede 7 nætter i april 2024
Svar fra Gerencia Hacienda Tres Ríos den 6. maj 2024
Thank you for sharing your experience and for acknowledge our amazin staff. We are glad you had have a nice stay.

10/10 Fremragende

Dr. Guillermo

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente hotel , empleados muy amables, limpio. La comida del buffet puede ser mejor.. Los restaurantes a la carta excelente
Overnattede 1 nat i april 2024
Svar fra Gerencia Hacienda Tres Ríos den 6. maj 2024
Muchas gracias por compartirnos su opinión, sus comentarios son de mucha ayuda para nosotros. En nombre de todo nuestro staff esperamos tener el placer de atenderle muy pronto.

8/10 Udmærket

rony

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter
It was good, but I think it needs more options for food, specially lunch and dinner. It is a quiet hotel , very family friendly. Overall, it was good .
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Gabriel, san diego

Overnattede 4 nætter i marts 2024

8/10 Udmærket

Marie

The staff is great! The property is clean despite construction. It is very noisy when you want to sit by the pool and relax.
Overnattede 5 nætter i februar 2024

8/10 Udmærket

Dean

Rejste med familie
Synes godt om: Faciliteter
The staff was very accommodating the dining areas were flexible for a rather large group. The complex blended in with the surroundings very well.
Overnattede 7 nætter i februar 2024

10/10 Fremragende

Debbie

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Senotes on site were amazing and activities were fun. Close to Playa Del Carmen for fun day trips. Staff was super friendly.
Overnattede 8 nætter i februar 2024

8/10 Udmærket

Doug

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The flowing river is beautiful. The resort is in renovation mode which is good because it is starting to need repairs.
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Paul

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property has a great layout, excellent beach area and lagoon.OMG the lagoon was by far the best part of our vacation.
Overnattede 6 nætter i januar 2024

8/10 Udmærket

Jose

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
El lugar nos gusta, es la 3a vez que venimos.
Overnattede 1 nat i november 2023

8/10 Udmærket

Fanny cecilia

Synes ikke om: Rengøring
Overnattede 1 nat i november 2023

2/10 Forfærdeligt

Bertolda

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
I will not return to this place worse food I ever have in México!!!
Overnattede 6 nætter i oktober 2023

4/10 Dårligt

clemente

Overnattede 7 nætter i september 2023

4/10 Dårligt

Nicole

Rejste med partner, Rejste i en gruppe
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
We were punished because we booked on Expedia!! Upon arrival, we were separated from our group while a manager of some sort told us that we did not have the same privileges that the others had. She offered us the opportunity to attend a 90 minute sales pitch to learn how we could buy into better access, which we declined. The entire place feels salesy and slimy from this point forward. The entire property is under construction so every time you turn down a hallway, there might be a fresh piece of drywall or construction dust in your way. The property is hardly relaxing because there’s giant bulldozers and pile drivers slamming into the rocks at every turn - right outside the bedroom windows, next to the pools. We walked out to one of the viewing points on the beach and we were chased back by a bulldozer dumping rocks just feet from where we were trying to take photos. Don’t even bother with a massage! All I heard was banging! All the restaurants are closed or in flux so you end up eating almost every meal in one bland, cavernous room. They claimed one of the perks of membership was lobster, but every time I saw someone try to order one, they said they were out. On top of this, the mosquitoes and coatis are rampant throughout the property making it hard to enjoy. Most of the staff outside the sales team was great - Kika always had a smile on her face! Juan helped us paint our own souvenirs and always brought them back better! Would not go back!
Overnattede 7 nætter i september 2023

4/10 Dårligt

Christian, Murray

Overnattede 6 nætter i september 2023

10/10 Fremragende

Anjani

Rejste med familie
Synes godt om: Rengøring
Lovely hotel with wonderful facilities.
I had low expectations because of the low reviews but it was actually one of the best resorts I've stayed at! The grounds are incredible, they have multiple cenotes and a gorgeous river that is amazing to snorkel and kayak through. It's the kind of thing people would pay $70+ to do a snorkel tour through, but here it's free! The food was good, the drinks were yummy, and the property was clean and comfortable. There were a ton of activities at the pool and some entertainment at night. We were never bored.
Overnattede 4 nætter i august 2023

8/10 Udmærket

Zac

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
No hay claridad en un inicio de lo que incluye el all inclusive
Overnattede 4 nætter i august 2023

4/10 Dårligt

bret

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter
all pools closed up early, all service at pool areas closed up at 6pm. food was terrible. front desk did not follow through on reservation. booked king bed got 2 queens. was told it would get fixed & move to king next day but never did happen. very poor communication. all inclusive does not include everything listed on menu & the upcharge you for certain items. Room service food was by far the worst. Cound not eat it as it looked to be several days old & probably left over from buffet or mex rest. rooms were clean & staff encountered there were friendly.
Overnattede 2 nætter i august 2023

10/10 Fremragende

Carlos Angel

Overnattede 4 nætter i juli 2023

6/10 Okay

Veronica

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i juli 2023

4/10 Dårligt

Amata

Overnattede 1 nat i juli 2023

8/10 Udmærket

Anna

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
There was construction going on while our stay. The beach you could not swim. But the service from the employees was great. There was little entertainment at night.
Overnattede 4 nætter i juli 2023

2/10 Forfærdeligt

Azita

Overnattede 1 nat i juli 2023

6/10 Okay

Jose

Synes godt om: Rengøring
Overnattede 4 nætter i juli 2023

10/10 Fremragende

Jennifer

Overnattede 4 nætter i juni 2023

4/10 Dårligt

Verificeret rejsende

Synes godt om: Rengøring, værelsets komfort
Can't get out of their own way
Unlike other resorts this one has beautiful Cnotes! Its beautiful, nature, animal life.....one of the best I've visited and sells its self. But.....leadership ruins all of it. Read other reviews about beach! I thought it was just unlucky timing that seaweed was in...I was wrong! This resort has an enormous issue with the amount of seaweed!!! Read the review dates about the beach seaweed. Years of issues! Oh and its an overwhelmingly nauseating sewage stench all the way to your rooms! OWNERSHIP.....your #1 Priority should be your beach not selling your Fing timeshares! Idiots! How are you rich? Return business, positive word of mouth is business 101! If people returned maybe they'd see the plus of membership? But they don't. All resources should be on seaweed mitigation n beach improvement! Not 5 poor Mexicans with pitch forks n wheel barrels. (emoji face palm) I almost bought your time share... it fit me, my age, and retirement but...your hard sale and elitism soured me! and Roy Munson came inches from getting knocked the F out. EVERY human who walks through your doors should be a black wrist band! Treat every one with the same respect and you'll reach the level of exclusivity you desire Doing the right things for the right reasons would make this resort maybe one of the greatest in the world. I'd return. Only if they hired me as a consultant to change the way they do business....why not they obviously through away money. Read reviews...I don't recommend HTR.
Overnattede 5 nætter i maj 2023

8/10 Udmærket

Avedon

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very friendly. There were avtivities to do at the hotel every day. There was a wide variety of food to choose from. Recommend the asian restaurant.
Overnattede 4 nætter i maj 2023

2/10 Forfærdeligt

sergio

Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2023

10/10 Fremragende

Germana, nashua

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This resort is the best one I ever stay in Cancun area! The food is amazing! If you like seafood you are going to enjoy a lot! I can’t wait to go back to this resort again!
Overnattede 6 nætter i april 2023

10/10 Fremragende

Courtney

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Amazing resort! Everything was just what we were looking for from the staff to the property it was the best choice!
Overnattede 4 nætter i marts 2023

10/10 Fremragende

Steve

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very attentive to your needs. Property was well maintained. Food was excellent and lots to do. Most activities were included in your stay. Loved the nightly entertainment.
Overnattede 7 nætter i marts 2023

10/10 Fremragende

Laura

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i marts 2023

2/10 Forfærdeligt

Xavier

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
La peor experiencia
Una de las peores experiencias de viaje. Me cobraron $3000 dólares extra - no respetan sus cotizaciones. Todo comenzó mal; 3 días para poder coordinar el traslado del aeropuerto al hotel. Simplemente el personal no está entrenado ni le importa ayudar. Cuando coticé mi viaje, te preguntan la edad de los menores. Indiqué 13 años y me dieron una cotización de $2500 que pagué de inmediato así que en teoría ya todo estaba arreglado. Cuando se hizo el check-in, salieron con la historia que la cotización estaba mal y que tenia que pagar $3000 dólares más porque la política interna es que el menor a partir de 13 años ya paga como adulto. Me parece Perfecto, pero la edad ya estaba establecida desde que dieron la cotización y si hubo un error, eso no es problema mío. La actitud de la gerente fue nefasta, cerrada y sin ganas de ayudar - “o paga la diferencia o no puede entrar al hotel” y aparte es la tarifa más alta la que le tengo que aplicar porque para nosotros es walk-in y no reserva. Es increíble que un ajuste de tarifa de menor a adulto, salga más cara que la reserva original. La mitad del hotel en remodelación y obvio la mitad de los servicios no los puedes usar. Pero si te cobran completo. Esto va a irse más allá de un simple review malo. Esto es para una denuncia ante PROFECO y con mucho gusto perderemos tiempo y dinero todos los aqui involucrados.
Overnattede 8 nætter i marts 2023
Svar fra Gerencia Hacienda Tres Ríos den 4. maj 2024
Estimado Sr. Xavier,Lamentamos mucho que haya tenido inconvenientes durante su estadía en nuestro hotel.No hemos localizo el registro de su estancia con los datos Nombre: Xavier Agencia: Expedia. Serían tan amable de confirmarnos el nombre con el que se registró la reserva y tal vez el número de habitación, las fechas de entrada y salida serían también de mucha utilidad.Nos gustaría dar seguimiento al caso, por lo que entendemos realizó su reserva a través de una agencia en linea, nos puede compartir si realizó el reporte de la discrepancia con el proveedor con quien realizó la compra de este reservación.Saludos cordiales

10/10 Fremragende

Eric

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The staff were incredible!! Our family and a group of 8 had an awesome time! Would recommend for a family.
Overnattede 7 nætter i marts 2023

10/10 Fremragende

Roxana

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Es un lugar muy bello!
Overnattede 3 nætter i februar 2023

10/10 Fremragende

Bronwyn Hope

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 14 nætter i januar 2023

4/10 Dårligt

Gustavo

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes ikke om: Faciliteter
There was poor communication. They made any request difficult. Gave us different prices for transportation. Or wouldn’t provide us transportation. The resort closed down at 11pm, if you wanted to hang out later then that was not feasible. Pool services were only from 11am-6pm. They wouldn’t let us use the resort amenities until after 11am. The fresh juices were powder base. The main beach was dirty, if you wanted to get to the nicer side of their beach property you have to be exclusive members. And you have to arrange your own transportation.

2/10 Forfærdeligt

Evelyn

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The staff is rude and the resort is not nice.
Overnattede 4 nætter i februar 2023

4/10 Dårligt

Brian

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter
There is one thing you really need to know before booking at this resort. Yes its an all inclusive but its not your typical all inclusive. It is also a time share and there is a hierarchy. Pros. - Decent resort, main beach is rough but if you cross the bridge to the other side (not members only but its roped off and gives the assumption that it is) its very nice. -Food at hacienda grill is great. -Food at Porta Bella is good but if you have kids you have to be there at 6pm or you will be denied. -Nice gym, in good working shape. Cons - Buffet sucks, breakfast is hit and miss. Sometimes there's bacon usually not. Sometimes there's scrambled eggs, usually scrambled eggs that look like a dog throw up. If you want butter, ketchup etc. Good luck its not at the table, or buffet and by time you get it you're done breaky. -Buffet is even worse for lunch. -Buffet was closed 5 out of 7 days for dinner? -My 5yr old loves baseball and we saw this place had a batting cage. Batting cage not open. -On a rainy day i asked the front desk if they had umbrellas so that i can go with my son to the hacienda grill. Guess what...members only lol I had to stop myself from jumping over the desk that day. - I wanted to break some money as i only had 20s and wanted to leave some tips. The front desk said they couldn' but could convert it at some outrageous exchange rate. I told them i don't need this for myself its so i can tip the staff. Help me help you. He didn’t grasp the point.
Overnattede 6 nætter i januar 2023

6/10 Okay

Miguel

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Nada impresionante, las personas (no todos) no te atendian como debian, la vez pasada me hospede en el emporio zona hotelera de cancun y la atencion es 1000 veces mejor, aho si te hacen sentir especial, esperaba mas de hacienda 3 rios
Overnattede 5 nætter i januar 2023

8/10 Udmærket

Kathe

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beto the tour guide for jungle karts was amazing! We loved the food at Hacienda grill and Alebrije but were not huge fans of the buffet. The bartenders were very friendly and the room was beautiful with a great view. Our favourite part of the experience was all the wildlife!

10/10 Fremragende

Neftali

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Ambiente tranquilo, muy bueno para niños y en plan familiar. Servicio de alims a la habitacion
Overnattede 1 nat i januar 2023

2/10 Forfærdeligt

Aviv

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very bed hotel

4/10 Dårligt

Ciria

Rejste med familie
Unfortunately since I was not a premiere member we were waited upon and served after others

10/10 Fremragende

Alma

Synes godt om: Rengøring, værelsets komfort
Overnattede 4 nætter i december 2022