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Anmeldelser af SureStay Plus Hotel by Best Western Scottsdale North

2.5 out of 5
SureStay Plus Hotel by Best Western Scottsdale North
13440 N Scottsdale Rd, Scottsdale, AZ

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 359 af i alt 1009 anmeldelser" "
Bedømmelse på 8 − Udmærket. 323 af i alt 1009 anmeldelser" "
Bedømmelse på 6 − Okay. 183 af i alt 1009 anmeldelser" "
Bedømmelse på 4 − Dårligt. 81 af i alt 1009 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 63 af i alt 1009 anmeldelser" "

8,2/10

Rengøring

8,4/10

Service og personale

7,6/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Angelina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Monica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Mary Elizabeth

Rejste med familie
Staff were very helpful. Property was centrally located for us.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

barton, scottsdale

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I have stayed here many times over the years. I keep coming back, because of the staff, location .. and the breakfasts !!
Overnattede 7 nætter i maj 2024

8/10 Udmærket

Mario

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stay was great!
Overnattede 1 nat i maj 2024
Svar fra kayla den 24. maj 2024
Thank you for providing us with your feedback! We hope to see you again soonSafe Travels

4/10 Dårligt

Anthony

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Kayla den 24. maj 2024
Thank you for taking the time to provide us with your feedback! We hope to see you again soon! Safe Travels

8/10 Udmærket

Robin M

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I chose this hotel because I heard Scottsdale was a nicer area. I would definitely stay here again. The beds were soft, the area was quiet, and the value for what we paid was awesome. I think the best part of the stay was the breakfast! I ate waffles every morning 😋
Overnattede 3 nætter i maj 2024
Svar fra kayla den 21. maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Rajesh

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was an amazing experience
Overnattede 3 nætter i maj 2024
Svar fra KAYLA den 13. maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

FERNEY

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean, good location. Nice customer service.
Overnattede 2 nætter i maj 2024
Svar fra KAYLA den 13. maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

cheryl

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
highly recommend!
Overnattede 5 nætter i maj 2024
Svar fra KAYLA den 13. maj 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Nancy, Goodyear

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Very comfortable beds, and a nice room, but only a pull down window shade-no curtains so too much light coming into the room from streetlights. Tub didn’t drain properly so was ankle deep in water while showering.
Overnattede 1 nat i maj 2024
Svar fra KAYLA den 13. maj 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sandy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The pool area was very nice. The breakfast was much better than I expected based on the room condition. The room was average. One of the beds needed a new mattress (higher on one side). Bathroom was sketchy. Tub needed re-caulked (was cracked) and the toilet paper holder was missing but the holes were still there. Small sink drain became plugged for some reason. Full fridge was a nice feature.
Overnattede 1 nat i maj 2024
Svar fra Kayla den 13. maj 2024
Thank you for taking the time to provide us with your feedback

8/10 Udmærket

christopher

Rejste i en gruppe
Synes godt om: Faciliteter
Staff was friendly and helpful nice pillows and beds pretty adorable
Overnattede 1 nat i maj 2024
Svar fra KAYLA den 13. maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

CYNTHIA A

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Our check in was easy.
Overnattede 1 nat i maj 2024
Svar fra KAYLA den 13. maj 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Moises

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A good affordable option, great staff and very clean!
Overnattede 1 nat i maj 2024
Svar fra Kayla den 7. maj 2024
Thank You for taking the time to provide us with your feedback. Hope to see you again soon! Thank you and Safe Travels

10/10 Fremragende

Dori

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was friendly at every turn. Super clean room and facilities.
Overnattede 3 nætter i april 2024
Svar fra Brandy D, General Manager den 29. apr. 2024
Thank you for sharing your experience with us. We are so happy to hear how great our staff was and wish you safe travels.

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy to find,very clean for an older facility
Overnattede 1 nat i april 2024
Svar fra Brandy D, General Manager den 29. apr. 2024
Thank you for sharing your experience with us. We are happy to hear you enjoyed your stay and wish you safe travels.

6/10 Okay

RASMUS

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i april 2024
Svar fra Brandy F, General Manager den 29. apr. 2024
Thank you for sharing your experience with us. We wish you safe travels.

2/10 Forfærdeligt

Bianca

Forretningsrejsende
Synes godt om: Rengøring, service og personale
This place is outdated for the amount of money they charge. Plus Expedia fails to mention there is a $100 deposit. It’s clean at least.
Overnattede 1 nat i april 2024
Svar fra Kayla den 22. apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Angelica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Kayla den 22. apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, faciliteter
Part of this place is a motel. The 3rd floor inside is a hotel. There’s a noticeable difference between the two areas. My room was really nice and clean. The bed was like a cloud. Lots of pillows. Everything was clean in the bathroom and good toiletries in the shower. I only had breakfast on my way out the door, but it looked like the hot breakfast was good -Eggs and bacon, etc. Most notable was the evening desk clerk. I was having trouble with my credit card and he was so amazing and helpful. Thank you, Vincent!
Overnattede 3 nætter i april 2024
Svar fra kayla den 16. apr. 2024
Thank you for taking the time to provide us with you feedback. I will let vincent aware of your review. We wish you safe Travels

8/10 Udmærket

Cyndi, San Jose

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I booked knowing SureStay Plus was a 2-star hotel, so my expectations walking in were just that. The room we had, a king suite, was generously sized and very clean. All the staff we encountered were very knowledgeable and friendly, and seemed genuinely interested in working at SureStay Plus. We're not breakfast people so I didn't actually try the breakfast, but I did have a look. The breakfast seemed more than adequate with a number of options to choose from. One thing that's important to me when I travel is a gym. The gym on property was small but adequate. It had a treadmill, elliptical and some free weights. Both cardio machines were in great condition and worked well. The pool area looked clean and well-maintained. Another plus was location. I didn't hear many air traffic like others complained about. I liked being within walking distance to a Starbucks and a sports bar to take in a late night meal and adult beverage after being out and about all day. I rated the property condition and facilities a 4 only because there were some things that didn't work, that I would expect to be maintained. The first was the security door to the 3rd level, the locking mechanism didn't work so anyone could easily access the floor. Second was the ice machine that didn't work. If you book at SureStay Plus and expect what is typical of a 2-stay hotel (i.e., older buildings which can appear run-down and noisy) then you won't be disappointed.
Overnattede 3 nætter i april 2024
Svar fra Brandy D, General Manager den 13. apr. 2024
Thank you for taking the time to provide us with your feedback. We wish you safe travels.

10/10 Fremragende

John

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have been going to Mayo Scottsdale and Phoenix for lots of procedures. This hotel is in between which makes it convenient for me.
Overnattede 1 nat i april 2024
Svar fra kaya den 10. apr. 2024
Thank you for taking the time to provide us with your feedback. Safe Travels

8/10 Udmærket

Geneva

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice hotel with easy check-in process. Room was clean, no microwave though. very comfy and quiet
Overnattede 4 nætter i marts 2024
Svar fra Brandy D, General Manager den 10. apr. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

10/10 Fremragende

Rebecca

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great overall.
Overnattede 3 nætter i april 2024
Svar fra Brandy D, General Manager den 10. apr. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

8/10 Udmærket

Matt

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Same as the prior review - bike week, not necessarily the fault of the site.
Overnattede 1 nat i april 2024
Svar fra Brandy D, General Manager den 10. apr. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us. Thank you for understanding some things are out of our control as we try our best to provide a safe, peaceful environment for all our guests. We wish you safe travels.

4/10 Dårligt

Eric

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Extremely noisy guests when our family visited, was not suitable for business travelers or children. Extreme smoke smells throughout hallways. Staff does what minimally they can, but it falls well short of what is really needed. Outdated facilities and bare bones furnishings. Bedside lamp bolted to wall to prevent theft, shower only partly enclosed, etc. Decent location. Nice staff.
Overnattede 4 nætter i april 2024
Svar fra Brandy D, General Manager den 10. apr. 2024
Thank you for taking the time to provide us with your feedback. We wish you safe travels.

10/10 Fremragende

Matt

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Site was noisy due to Bike Week in town; The design of the shower causes a great deal of water spillage.
Overnattede 3 nætter i marts 2024
Svar fra Brandy D, General Manager den 10. apr. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

6/10 Okay

Todd

Overnattede 4 nætter i marts 2024
Svar fra Brandy D, General Manager den 29. apr. 2024
Thank you for sharing your experience with us. We wish you safe travels.

2/10 Forfærdeligt

Courtney

Rejste med familie og småbørn
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Property was fine for price. Expedia was not!
Overnattede 3 nætter i marts 2024
Svar fra Kayla den 2. apr. 2024
Thank You for taking the time to provide us with your feedback! Safe Travels

8/10 Udmærket

Juana

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The attendant didn’t explain to me clearly how to use the. Key-card to have access to my hotel room, rarely I use hotels.
Overnattede 2 nætter i marts 2024
Svar fra Kayla den 1. apr. 2024
Thank You for taking the time to provide us with your feedback. We make note for future and do better. Thank you

10/10 Fremragende

Myella

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the size of the fridge in the unit. Finding the room was a bit confusing. The unit is a bit small but clean in a good location very safe and near everything.
Overnattede 7 nætter i marts 2024
Svar fra KAYLA den 13. maj 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

ESTEBAN, MONROE

Rejste med familie og småbørn
Continental breakfast was good.
Overnattede 2 nætter i marts 2024
Svar fra Brandy D, General Manager den 10. apr. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

6/10 Okay

Martina

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The shower did not have a door or curtain, everything in the small bathroom got wet. The shower water pressure was extremely high, it hurt.
Overnattede 7 nætter i marts 2024
Svar fra Brandy D, General Manager den 27. mar. 2024
Thank you for taking the time to provide us with your feedback. We are currently looking into options for the showers. We wish you safe travels.

2/10 Forfærdeligt

Thomas

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Brandy D, General Manager den 27. mar. 2024
Thank you for taking the time to provide us with your feedback. We wish you safe travels.

2/10 Forfærdeligt

Nelson

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
NOTHING like the picture, terrible staff. incompetence is what they are described as. My friend who was staying with us has ASTHMA and they did not cared, the room was FULL of dust, dirty terrible smell in the hallways and UNSAFE. first night she couldn’t sleep, asked to switch rooms and it was exactly same thing. next day she did NOT slept there we did early checkout and they are not giving us a refund, not even partial refund. my stay was supposed to be for 4 days, ended up staying just 1 of how AWFUL experience it was. i DEMAND partial or total refund for such a terrible experience related with Health Issues.
Overnattede 3 nætter i marts 2024
Svar fra Brandy D, General Manager den 27. mar. 2024
Thank you for taking the time to provide us with you feedback. I apologize for the issues you had encountered and will address with my staff immediately. We wish you safe travels

10/10 Fremragende

SHANE

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful location
Overnattede 3 nætter i marts 2024
Svar fra BRANDY den 23. mar. 2024
Thank you SHANE, Thank you for the comments regarding your recent stay with us. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Udmærket

Rebecca

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Check out staff was great. Breakfast was lovely. Damage deposit policy was confusing. Bath towels were terrible.
Overnattede 1 nat i marts 2024
Svar fra BRANDY den 23. mar. 2024
Thank you REBECCA, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Fremragende

Vicki

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location was great
Overnattede 3 nætter i marts 2024
Svar fra BRANDY den 19. mar. 2024
Thank you VICKI, Thank you for the comments regarding your recent stay with us. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Maria

Rejste med partner
Synes godt om: Rengøring, service og personale
The rooms were clean and quiet.
Overnattede 2 nætter i marts 2024
Svar fra Brandy D, General Manager den 19. mar. 2024
Thank you for taking the time to provide us with your feedback. We wish you safe travels.

10/10 Fremragende

Guadalupe

Rejste med familie og småbørn
Synes godt om: Faciliteter
Falta ventilación, abanico extractor del baño no funciona
Overnattede 2 nætter i marts 2024
Svar fra Brandy D, General Manager den 19. mar. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

6/10 Okay

David

Rejste med familie
Everything was clean. One of our rooms you couldn’t take a shower without getting water all over. It was walkin. Bathrooms are very small. One of our rooms no coffee maker, but there was coffee lol. Breakfast was fine. Staff was friendly. If on a budget this motel would be fine.
Overnattede 3 nætter i marts 2024
Svar fra Brandy D, General Manager den 19. mar. 2024
Thank you for taking the time to provide us with your feedback. We wish you safe travels.

10/10 Fremragende

Rabi

Overnattede 2 nætter i marts 2024
Svar fra Brandy D, General Manager den 10. apr. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

6/10 Okay

Teresa S

Synes ikke om: Overnatningsstedets tilstand og faciliteter
It's an OK stay. Elevators are kind of gross and the housekeeping staff wants to clean at 8:30 a.m., so you have to roll out of bed if you need towels, soap, etc
Overnattede 8 nætter i marts 2024
Svar fra BRANDY den 12. mar. 2024
Thank you TERESA, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Dårligt

Ron

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Hotel was renovated but cheaply, rooms are very small and still somewhat rough. Breakfast was crap. Bed was fine. Typical best western
Overnattede 5 nætter i marts 2024
Svar fra BRANDY den 12. mar. 2024
Thank you XXX, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Fremragende

Victoriano

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i marts 2024
Svar fra Brandy D, General Manager den 15. mar. 2024
Thank you for taking the time to provide us with your feedback. We are happy to see you enjoyed your stay with us and wish you safe travels.

2/10 Forfærdeligt

Claudia

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
I didn’t stay at all, the property was very dirty, room it was clean, but honestly not just the rooms needed to be remodeled but the whole property needs to be remodeled and clean
Overnattede 2 nætter i marts 2024
Svar fra Brandy den 10. mar. 2024
Thank you Claudia, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Karla

Overnattede 1 nat i marts 2024
Svar fra Brandy D, General Manager den 15. mar. 2024
Thank you for taking the time to provide us with your feedback. We wish you safe travels.

8/10 Udmærket

Renee

Synes godt om: Rengøring, service og personale
The bed needs to be more firm plus I like it more quite. I liked the price and free parking and conveniently located.
Overnattede 1 nat i marts 2024
Svar fra Brandy den 10. mar. 2024
Thank you RENEE, Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Fremragende

Grant, Portland

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My room had been completely remodeled and was happy with the condition with the room.
Overnattede 5 nætter i februar 2024
Svar fra Brandy den 9. mar. 2024
Thank you Grant, Thank you for the comments regarding your recent stay with us. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodation we provide for our guests. If we can be of further assistance, please don't hesitate to let us know.