Dear Vaibhav, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am happy to read that our hotel was a good place to stay however I am disappointed that the room service was limited. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Anila, We are sorry to hear your recent experience at the Red Roof Inn Philadelphia - Oxford Valley fell far below your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hi Matt,Thank you for taking the time to write a review of your stay at the Red Roof Inn Philadelphia - Oxford Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Our apologies for the inconvenience. Thank you for sharing your issue and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Racheal,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. We sincerely apologize for any inconvenience apologize for the lack of cleanliness of the room, the bathroom and the other concerns you mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Andrew,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 3/5 score following your stay. I am sorry to read that the heater in your room didn't work. I will share your feedback with the rest of the team. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Mario, Thank you for taking the time to tell us about your experience at the Red Roof Inn Philadelphia - Oxford Valley. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had with the staff which hindered your experience. While our top priority is to deliver positive customer service to our guest, it appears we fell short with you and for that, I sincerely apologize. Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback.I have shared your feedback with management to ensure that your concerns are addressed. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Red Roof Management

Hello Jordyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Michelle,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future. Sincerely, Red Roof Management

Dear Anne,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Philadelphia - Oxford Valley and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Dear Dwight, We at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Ricard. The staff and I at the Red Roof Inn Philadelphia - Oxford Valley appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear Skylar,Thank you for the feedback following your recent stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. You highlighted our staff was friendly and the rate was worth it. However, there was some peeling paint and outdated areas in the room and some noisy guests. Nevertheless, we appreciated your 8/10 scoring. Know that we value you as our guest and your business with us here at Red Roof.Thank you again feedback.Sincerely,Red Roof Management

Hello Jeffrey,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Philadelphia - Oxford Valley and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Ricard,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Thank you for taking the time to write about experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. Nicole, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our affordable prices and convenient location. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Nicole, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Yasman,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. We sincerely appreciate your comments and are happy to hear you had a great experience with us. You indicated that you will be returning to our hotel prompting your 5/5 rating.Thank you for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Florin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Judith. The staff and I at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY appreciate your 3/5 score following your stay. I am happy that our clean room, amenities and the other highlights mentioned pleased you. However, you stated that the smell of smoke, the need for new curtains and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Dear Charles,I appreciate you sharing your feedback following your stay at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the room and the other issues highlighted which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Janet. The staff and I at the Red Roof Inn Philadelphia - Oxford Valley appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Travis, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Russell. The staff and I at the Red Roof Inn Philadelphia - Oxford Valley appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley, Sharon. Red Roof sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding cleanliness and our quietness. We hope to continue to provide great experiences for you. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for your review, Mikel. I sincerely apologize that your stay didn't meet your expectations. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Philadelphia - Oxford Valley. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Mauro, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Debbie, Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hello Amicar, The staff at the Red Roof Inn Philadelphia - Oxford Valley and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. However, as it pertains to the refund, please contact the front desk directly for further information. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Dear Colleen,Thank you for taking the time to tell us about your experience at the PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations prompting your 2/5 score following your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Dear Darren, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Philadelphia - Oxford Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for your kind words, Paul. I am glad to know that you were pleased with your most recent stay at the Red Roof Inn Philadelphia - Oxford Valley. I am thrilled you found our price to be affordable, your room was and our responsive staff was to your liking. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Vince,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding unclean, remodeling, uncomfortable bed and the other concerns you highlighted. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

Dear Justin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding rude staff, lack of cleanliness and odor of the room. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

Hello Shannon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Evelyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

Hello Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. It's truly disheartening to hear that your experience didn't meet your expectations due to the indicated poor housekeeping and possible mold. Please accept our most sincere apologies for the highlighted encounter. Please know that this is not a level of service that we accept and will be taken into consideration. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

Dear William,Thank you for providing us with details about your stay at the Red Roof Inn Philadelphia - Oxford Valley. I’m thrilled to read your kind words about our convenient location and affordable rates. Please accept our most sincere apologies for the concerns you described regarding the odor of the room. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell Rediresponse Specialist

Dear Konstantin,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry that your experience did not meet your expectations due to the issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN PHILADELPHIA - OXFORD VALLEY. I am sorry for any inconvenience caused due to the odor you described and the missing items in your room.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Hi Jason,Thank you for being our guest at Red Roof Inn Philadelphia - Oxford Valley. I was disheartened to read that the towels had hairs on them, the HVAC unit leaked, there was no Wi-Fi amongst other concerns that hindered a comfortable experience for you. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. I am sharing your feedback with management in an effort to ensure that your concerns are addressed. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine RediResponse Specialist

Dear Johana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Philadelphia - Oxford Valley. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding lack of safety. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

Hi Krystle,Thank you for your honest feedback following your recent experience at Red Roof Inn Philadelphia - Oxford Valley. I was disheartened to read that place was nasty, dirty, smelled horrible and the beds had what appeared to be black stains. Please accept our apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In an effort to have your concerns addressed, we will be taking your comments in to consideration and address the matters with the appropriate department.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Devorine RediResponse Specialist

Dear Tina,I appreciate you sharing your feedback following your stay at the Red Roof Inn Philadelphia - Oxford Valley. I was saddened to read that your stay fell short of your expectations due to the odor of the stairwell, the insects you reported and the other concerns you listed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Tiara,Thank you for taking a moment to complete our survey. At the Red Roof Inn Philadelphia - Oxford Valley we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist