Suite - ikke-ryger | Udsigt fra værelset

Anmeldelser af Hampton Inn Pensacola Beach

2.5 out of 5
Hampton Inn Pensacola Beach
2 Via De Luna Drive, Pensacola Beach, FL

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 889 af i alt 1598 anmeldelser" "
Bedømmelse på 8 − Udmærket. 382 af i alt 1598 anmeldelser" "
Bedømmelse på 6 − Okay. 161 af i alt 1598 anmeldelser" "
Bedømmelse på 4 − Dårligt. 89 af i alt 1598 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 77 af i alt 1598 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

8,6/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We go to the beach every year and we must say this was our favorite stay out of many places in fact we are going to make it our stay every year really loved the staff and how they treated my brother with him being autistic and how polite they were with any needs we had and the area is one of the best hands down with everything you could need highly reccommend
Overnattede 5 nætter i maj 2024
Svar fra Mike den 26. maj 2024
Thank you for your glowing review! We're thrilled to hear that your stay with us was your favorite among many places you've visited, and we're honored to become your annual destination.It warms our hearts to know that our staff made your brother feel welcomed and accommodated his needs with kindness and respect. Providing exceptional service to all our guests, regardless of their unique circumstances, is incredibly important to us.We're delighted that you enjoyed our location and found everything you needed nearby. Your recommendation means the world to us, and we can't wait to welcome you back for another fantastic stay next year! If there's anything we can do to make your next visit even more memorable, please let us know.

8/10 Udmærket

Cross

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Mike den 26. maj 2024
Thank you for your rating! We're glad to see that you had a positive experience overall.If there's anything specific we can do to make your next visit even better, please don't hesitate to reach out. We're here to ensure you have a great stay with us.

10/10 Fremragende

Adam Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent stay
Overnattede 1 nat i maj 2024
Svar fra Mike den 26. maj 2024
We're thrilled to hear that you had an excellent stay with us! Thank you for taking the time to share your positive feedback.If there's anything specific that stood out to you during your stay or any suggestions you have for us to further improve, please feel free to let us know. We're here to ensure that each visit is exceptional, and we look forward to welcoming you back for another excellent stay in the future!

10/10 Fremragende

Devin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved our stay here! Will return.
Overnattede 1 nat i maj 2024
Svar fra Mike den 26. maj 2024
Thank you for sharing your positive experience! We're thrilled to hear that you loved your stay with us and that you're planning to return.We look forward to welcoming you back on your next visit! If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

8/10 Udmærket

Troy

Good experience so far!
Overnattede 1 nat i maj 2024
Svar fra Mike den 26. maj 2024
We're delighted to hear that you've had a good experience so far! Thank you for taking the time to share your feedback.If there's anything we can do to turn your experience from good to great, please don't hesitate to let us know. We're committed to ensuring that you have a wonderful stay with us, and we look forward to exceeding your expectations during the remainder of your time here!

10/10 Fremragende

Hal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We wanted a great place with an awesome view of the Gulf - and we got it!
Overnattede 7 nætter i maj 2024
Svar fra Mike den 24. maj 2024
Thank you for your excellent review! We're thrilled to hear that we were able to provide you with exactly what you were looking for—a great place with an awesome view of the Gulf.Ensuring that our guests have a memorable and enjoyable experience is our top priority, and we're delighted to have met your expectations.We look forward to welcoming you back for another fantastic stay in the future! If you need any assistance or have any further feedback, please feel free to reach out.

4/10 Dårligt

robert w.

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
First off; After charging you HUNDREDS of dollars to stay in their hotel, they have the nerve to charge you to park in their lot! What a bunch of greedy scum! They failed to mention that in their listing. The paint was peeling off the door trim and walls in our room. No reasonably priced dining options in the immediate area. We went to the seafood restaurant next door and spent $170 for 2 adults and 3 kids. Skip the hotels, get an air bnb!! Never again will I waste time with a hilton owned hotel. Crooks.
Overnattede 2 nætter i maj 2024
Svar fra Mike den 24. maj 2024
We're deeply sorry to hear about your disappointing experience during your stay. It's disheartening to learn that you felt our parking fees were excessive and that you encountered issues with the condition of your room and dining options.We understand your frustrations and apologize for any inconvenience caused. Your feedback is invaluable, and we'll use it to address the issues you've raised, including better communication regarding parking fees and improvements to the condition of our rooms.We strive to provide a positive experience for all our guests, and it's clear we fell short in your case. If you'd like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to reach out.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Fremragende

Leslie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great free breakfast too
Overnattede 3 nætter i marts 2024
Svar fra Mike den 24. maj 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our complimentary breakfast during your stay.Providing a delicious and satisfying breakfast is important to us, and we're glad that you found it to be great. We hope you'll join us for breakfast again during your next visit!If you have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

8/10 Udmærket

Susan

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i maj 2024
Svar fra Mike den 24. maj 2024
Thank you for your rating. We're glad to hear that you had a positive experience overall during your stay.If you have any specific feedback or suggestions for us to make your next stay even better, please don't hesitate to let us know. We value your input and strive to continually improve our services.We look forward to welcoming you back for another great stay in the future!

10/10 Fremragende

Stephen

Rejste med partner
Staff very friendly and helpful. All round a good place to stay.
Overnattede 4 nætter i maj 2024
Svar fra Mike den 24. maj 2024
Thank you for your positive review! We're delighted to hear that you found our staff friendly and helpful, and that you had a good experience overall during your stay.If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

2/10 Forfærdeligt

Doug

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a stinky dog infested property, dog smell and gross waffles for breakfast is unsettling. Booked 2k in room fees thru expedia, with insurance. Couldnt refund last night. Why have insurance on trip?. Manager at front desk. Had an attitude. Beware of this property, and there not telling you about the 1k car parking lot next door,packed locals use. Just overatted, and packed with people.
Overnattede 5 nætter i maj 2024
Svar fra Mike den 24. maj 2024
We sincerely apologize for the disappointing experience you had during your stay. It's concerning to hear about the issues you encountered, including the smell and breakfast experience.Regarding the insurance and refund policy, we understand your frustration and will review this matter with our team to ensure clear communication and resolution options are provided to guests in similar situations in the future.Additionally, we apologize for any inconvenience caused by nearby parking situations and any lack of disclosure regarding this matter.Your comments regarding the attitude of our manager and the overall experience have been taken seriously and will be addressed internally to prevent such occurrences in the future.We truly appreciate your feedback as it helps us to improve our services and ensure a more pleasant experience for our guests. If you have any further concerns or if there's anything we can do to make amends, please don't hesitate to reach out to us directly.

10/10 Fremragende

Brandon

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Few things broken in room like fridge and shower rod but everything else was fine.
Overnattede 1 nat i maj 2024
Svar fra Mike den 24. maj 2024
Thank you for your feedback. We're glad to hear that overall, you had a fine experience during your stay.We apologize for the inconvenience caused by the broken items in your room, such as the fridge and shower rod. Your comments have been noted, and we will address these issues promptly to ensure a more comfortable experience for our future guests.If you decide to stay with us again in the future, please don't hesitate to reach out if you encounter any issues. We appreciate your understanding and hope to welcome you back for a smoother stay next time.

10/10 Fremragende

KellyandJerad

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a wonderful time! The staff was very helpful and friendly!
Overnattede 2 nætter i maj 2024
Svar fra Mike den 21. maj 2024
Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful time and that our staff was very helpful and friendly. Providing exceptional service is our top priority, and we're delighted that our team made your stay enjoyable. We look forward to welcoming you back for another great stay in the future!

8/10 Udmærket

Valerie

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Mike den 24. maj 2024
Thank you for your positive rating! We're glad to hear that you had a good experience during your stay.If you have any feedback or suggestions for us to make your next stay even better, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again soon!

6/10 Okay

Cecilia Anne

Synes ikke om: Service og personale
great location, needs improvement in staff and timing on check in
Overnattede 4 nætter i april 2024
Svar fra Mike den 21. maj 2024
Thank you for sharing your feedback with us. We're glad to hear that you appreciated our great location. However, we're sorry to hear about the issues you encountered with our staff and check-in timing. Your comments are important to us, and we will address these areas for improvement with our team to ensure a smoother experience for our guests. We apologize for any inconvenience this may have caused during your stay. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Fremragende

Gislaine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very good
Overnattede 1 nat i maj 2024
Svar fra Mike den 21. maj 2024
Thank you for your perfect rating! We're thrilled that you had a wonderful experience during your stay with us. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Fremragende

Amy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Mike den 21. maj 2024
Thank you for your perfect rating! We're thrilled that you had a wonderful experience during your stay with us. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!

2/10 Forfærdeligt

Nacole

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dog barked alll night and cats kept going off all night. My baby kept waking up from noise!
Overnattede 2 nætter i maj 2024
Svar fra Mike den 21. maj 2024
We're deeply sorry to hear about your disappointing experience during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that you and your baby were disturbed by noise throughout the night. Please accept our sincerest apologies for the inconvenience caused by the barking dog and cats. We take such matters very seriously and will address them promptly to ensure they do not recur in the future. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to make it right and provide you with a much more peaceful and enjoyable stay in the future.

10/10 Fremragende

GARY, NEW ORLEANS

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great weekend getaway!! Perfect veiw
Overnattede 1 nat i maj 2024
Svar fra Mike den 21. maj 2024
Thank you for your wonderful review! We're thrilledto hear that you had a great weekend getaway and enjoyed the perfect view. It's fantastic to know that we could provide you with a memorable and relaxing experience. We look forward to welcoming you back for another wonderful stay in the future!

8/10 Udmærket

Kendrea

Rejste med familie
Synes godt om: Rengøring, faciliteter
Awesome time with my family. Next time I will get a beach front view room.
Overnattede 2 nætter i maj 2024
Svar fra Mike den 19. maj 2024
Thank you for your review! We're delighted to hear that you had an awesome time with your family during your stay. We're glad to know that you're considering a beachfront view room for your next visit. We believe it will enhance your experience even more!We look forward to welcoming you back and providing you with another enjoyable stay.

8/10 Udmærket

Matthew

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice rooms, breakfast was wonderful. There is a parking fee charged daily, hey I guess the Hampton is greedy. Beside the Bs parking fee the overall stay was good.
Overnattede 1 nat i maj 2024
Svar fra Mike den 19. maj 2024
Thank you for your review and feedback. We're glad to hear that you enjoyed our nice rooms and wonderful breakfast. However, we apologize for any inconvenience caused by the parking fee. We understand your concerns, and we'll take your feedback into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back for another good stay in the future.

6/10 Okay

jesus

Rejste med partner
Synes godt om: Service og personale
The location was excellent, people at the front desk were excellent, the room was to damped and slightly moist would go again if the price was less
Overnattede 3 nætter i maj 2024
Svar fra Mike den 16. maj 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our location excellent and that our front desk staff provided excellent service.However, we apologize for the issues you experienced with the room being damp and moist. Your comfort is important to us, and we will address this with our housekeeping and maintenance teams to ensure improvements are made.We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to make your next stay more enjoyable or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us.

8/10 Udmærket

Pamela

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The property was set on the beautiful beach. You can walk to dining or shopping.
Overnattede 1 nat i maj 2024
Svar fra Mike den 16. maj 2024
Thank you for your positive review! We're glad to hear that you enjoyed our beautiful beachfront location and the convenience of being able to walk to dining and shopping options.We look forward to welcoming you back for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Fremragende

Clint

Rejste med familie og småbørn
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Perfect
Overnattede 2 nætter i maj 2024
Svar fra Mike den 13. maj 2024
Thank you for your perfect rating! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Fremragende

Bubba

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Mike den 14. maj 2024
Thank you for your perfect rating. We're delighted to see that you had a great experience overall. If you ever have any feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon for another wonderful stay!

6/10 Okay

Tina, Montgomery

Rejste med partner, Rejste med kæledyr
The only thing this had going for it was it was pet friendly. Not a fan. Breakfast was ok.
Overnattede 1 nat i april 2024
Svar fra MIke den 13. maj 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. While we're glad you found our hotel to be pet-friendly, we regret that other aspects of your stay did not meet your satisfaction. We strive to provide a comfortable and enjoyable experience for all guests, and we apologize if we missed the mark during your visit. Your comments about breakfast will be noted as we continually work to improve our offerings. If there's anything specific you believe we could do better, please feel free to share so we can address it accordingly. We hope to have the opportunity to better serve you in the future.

4/10 Dårligt

Harley

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The room was so ran down the walls peeling and the floor was like sticky or sweating in the night.... it was gross. there were no pool towels and they didn't offer breakfast til 8 am...by the beach but not worth the $330 to stay here. Sad to see it has gotten so ran down, we have stayed here 3 times before. Won't go back.
Overnattede 1 nat i maj 2024
Svar fra Mike den 14. maj 2024
Thank you for sharing your experience with us, although we're truly sorry to hear that it fell short of your expectations. We sincerely apologize for the condition of your room, as well as the lack of pool towels and the delayed breakfast service. Your feedback is valuable, and we will address these issues with our team to ensure that necessary improvements are made. We understand your disappointment, especially as returning guests, and we're truly sorry for any inconvenience caused. If there's anything we can do to make things right or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your past patronage and hope to have the opportunity to regain your trust in the future.

10/10 Fremragende

Misty

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved our stay and will definitely be back!!!
Overnattede 4 nætter i maj 2024
Svar fra Mike den 13. maj 2024
Thank you for your perfect rating! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Fremragende

Denese

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a Magnificent setup!
Overnattede 4 nætter i maj 2024
Svar fra Mike den 13. maj 2024
Thank you for your perfect rating! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Fremragende

Chris, Brooklyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel was nice and clean the breakfast was the most delicious complimentary breakfast I’ve had in years and the staff were polite and helpful. Easy time and right on the beach
Overnattede 1 nat i maj 2024
Svar fra Mike den 9. maj 2024
We're thrilled to hear that you had such a wonderful experience during your stay with us! Thank you for taking the time to share your positive feedback. We're delighted to know that you enjoyed our clean facilities, delicious complimentary breakfast, helpful staff, and convenient beachfront location. Your kind words mean a lot to us, and we appreciate your recognition of our efforts. We can't wait to welcome you back for another fantastic stay!

4/10 Dårligt

Alvia

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Was not pleased with it
Overnattede 2 nætter i maj 2024
Svar fra Mike den 9. maj 2024
We're disappointed to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would appreciate any additional feedback you can provide to help us understand how we can improve. If there are specific aspects of your stay that you'd like to discuss or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to better serve you in the future.

6/10 Okay

suzette

Synes ikke om: Faciliteter
I was not aware that a mistake was made when I checked in, evidently the hotel clerk did not enter my reservation into the system for 2 nights and they told me the next moring that I needed to vacate the room as it was only reserved for one night. I showed them my expedia paperwork and they said, sorry - we are full. After I asked for a full refund, they mysteriously came up with another room and offered it to me as well as no charge for parking as my reward for the inconvenience. By this time my belongings were already in the car so I drclined. They ruined my weekend. I will not be staying there again.. also, the hotel was not as nice as I had expected for a $350 / nite room.
Overnattede 2 nætter i maj 2024
Svar fra Mike den 9. maj 2024
We deeply regret the inconvenience and frustration you experienced during your recent stay. Please accept our sincerest apologies for the oversight with your reservation and any subsequent inconvenience it caused. This is not reflective of the level of service we strive to provide, and we understand the impact it had on your weekend plans. Your feedback is invaluable, and we will use it to improve our processes and ensure such incidents do not recur. We appreciate your understanding and patience during this situation. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust in the future.

4/10 Dårligt

Henry

Forretningsrejsende
Synes godt om: Service og personale
My room was next to the breakfast area and @5:30 am no more sleep due to noise from staff preparing
Overnattede 3 nætter i maj 2024
Svar fra Mike den 6. maj 2024
We're sorry to hear about your experience with noise disturbance during your stay. Providing a peaceful and comfortable environment for our guests is important to us, and we apologize for any inconvenience caused by the noise from the breakfast area.Your feedback is valuable to us, and we will address this issue with our team to ensure that measures are taken to minimize noise disruptions for our guests in the future. We appreciate you bringing this to our attention and apologize for any impact it had on your stay.If there's anything else we can do to make amends or if you have any further feedback to share, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to provide you with a more pleasant experience on your next visit.

10/10 Fremragende

Mia

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Loved my stay!
Overnattede 1 nat i marts 2024
Svar fra Mike65 den 6. maj 2024
We're thrilled to hear that you loved your stay with us! Thank you for taking the time to share your positive feedback. Providing excellent service and accommodations is our top priority, and we're delighted that we succeeded in making your stay enjoyable. If there's anything specific that made your experience memorable or if you have any feedback to share in the future, please feel free to let us know. We appreciate your support and hope to welcome you back for another fantastic stay soon!

4/10 Dårligt

Anita, Harvey

Rejste med familie og småbørn
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The toilet almost overflowed with nothing in it the handle in the shower was broken and needed to be repaired before we even started using it and there was hair in the shower. The carpet was also sticky.
Overnattede 1 nat i april 2024
Svar fra Mike den 6. maj 2024
Thank you for bringing these issues to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and it's disheartening to learn that we fell short of your expectations.Please know that we take your feedback seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure that they are promptly resolved. Your comfort and satisfaction are important to us, and we will work diligently to prevent similar issues from occurring in the future.We understand the impact that these issues had on your stay, and we apologize for any frustration or inconvenience they may have caused. If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out to us directly.We appreciate your valuable feedback, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Fremragende

Angel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great staff, food and location!
Overnattede 4 nætter i april 2024
Svar fra Mike den 6. maj 2024
We're thrilled to hear that you had a great experience during your stay with us! Thank you for taking the time to share your positive feedback. Our team works hard to provide excellent service, and we're glad to hear that you found our staff to be great. It's also wonderful to know that you enjoyed the food and our convenient location. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future!

6/10 Okay

marion

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It sounds small, nut the coffee was the worst we’ve ever had. It tasted like pond water. Decaf and regular. Spend a little money on the coffee, it is important.
Overnattede 2 nætter i april 2024
Svar fra Mike den 6. maj 2024
Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed with the quality of our coffee during your stay. Providing a satisfying beverage experience is important to us, and we apologize for falling short of your expectations in this regard.Please know that your comments have been noted, and we will take them into consideration as we strive to improve our offerings for future guests. We understand the importance of investing in quality products, including coffee, and we will work to ensure that we provide a better experience in the future.We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out to us directly.

10/10 Fremragende

Yolanda, Maitland

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Mike den 6. maj 2024
Thank you for the perfect rating! We're delighted to see that you had a wonderful stay with us. If there's anything specific that made your stay enjoyable or if you have any feedback to share in the future, please don't hesitate to reach out. We appreciate your support and look forward to welcoming you back for another fantastic stay!

6/10 Okay

John

Synes ikke om: Rengøring, service og personale
Dirty
Overnattede 2 nætter i april 2024
Svar fra Mike den 2. maj 2024
We're truly sorry to hear that your experience fell short of expectations due to cleanliness issues. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we did not meet this standard during your stay. Please know that we take your feedback seriously, and we will address this matter with our housekeeping team to ensure that similar incidents do not occur in the future. If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to make things right and ensure you have a better experience on your next visit.

10/10 Fremragende

Jenny

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We LOVE this property. Literally gonout of our way to stay here. Rooms are ok, breakfast is SO good (for a hotel). Love this property!
Overnattede 1 nat i april 2024
Svar fra Mike den 2. maj 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our property and that you even go out of your way to stay with us. It's fantastic to know that you find our rooms satisfactory and that you enjoy our breakfast offerings. Your loyalty means a lot to us, and we're honored to be your preferred choice. We look forward to welcoming you back for many more enjoyable stays in the future! If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us!

8/10 Udmærket

Lance

Overnattede 1 nat i april 2024
Svar fra Mike den 21. maj 2024
Thank you for your rating! We're glad to see that you had a positive experience overall during your stay with us. If there are any specific areas where you feel we could improve to earn that extra star next time, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for an even better stay in the future!

8/10 Udmærket

Galya, Nashville

Rejste med partner
Synes godt om: Rengøring, faciliteter
Two things- upon arrival we were told that we have to pay for parking $17 a day. This was not disclosed anywhere in the booking process. Second - the blind was only moved halfway. We told the front desk associate- No one came. The next day we told the front desk again, same story. No one came to address or fix the issue.
Overnattede 4 nætter i april 2024
Svar fra Mike den 29. apr. 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Regarding the parking fee, we apologize for any miscommunication or lack of disclosure during the booking process. We will review our procedures to ensure that all relevant information is clearly communicated to our guests in advance.Regarding the issue with the blind in your room, we apologize for the delay in addressing and fixing the problem. Our team should have responded promptly to your request, and we're sorry that this did not happen. We will address this issue with our staff to ensure that similar situations are handled more efficiently in the future.We appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.

2/10 Forfærdeligt

Daniel

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Dirty sheets and kids parting until 3-4 a.m. and hallways were filthy.
Overnattede 3 nætter i april 2024
Svar fra Mike den 29. apr. 2024
We are sorry to hear about your disappointing experience during your recent stay with us. This falls far short of the standards we aim to uphold for our guests, and we are truly sorry for any inconvenience or discomfort this may have caused you. Rest assured, we take your feedback seriously and will address these concerns with our housekeeping and security teams to ensure that they are promptly rectified. We value your patronage and hope for the opportunity to make things right during a future stay with us.

10/10 Fremragende

Racy

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Mike den 29. apr. 2024
Thank you for the perfect rating! We're glad to see that you had a great experience during your visit. If you have any feedback or comments in the future, feel free to share them with us. We look forward to welcoming you back again soon!

10/10 Fremragende

Ashley

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our stay. The property was beautiful, great breakfast in the morning and loved the easy beach access and pool bar. The room with a balcony was so legit
Overnattede 2 nætter i april 2024
Svar fra Mike den 29. apr. 2024
Thank you for your fantastic review! We're thrilled to hear that you loved your stay with us. It's wonderful to know that you found the property beautiful, enjoyed the great breakfast, and appreciated the easy beach access and pool bar. We're delighted that you also enjoyed the room with a balcony. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back again soon for another fantastic visit!

6/10 Okay

lloyd

Rejste i en gruppe
Synes ikke om: Overnatningsstedets tilstand og faciliteter
I am use to holiday inn so it was a little disappointing in some aspects.
Overnattede 2 nætter i april 2024
Svar fra Rena den 29. apr. 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, especially if you were accustomed to the standards of Holiday Inn. We value your input and would appreciate any specific details you can provide about the aspects that were disappointing so that we can address them and improve our services. We aim to provide a comfortable and enjoyable experience for all our guests, and we apologize for any shortcomings during your stay. If you have any further comments or if there's anything we can do to make it right, please don't hesitate to let us know. We hope to have the opportunity to better serve you in the future.

8/10 Udmærket

DELVIE, Kokomo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Electric Outlets for electrical and 12v plugs worn out
Overnattede 1 nat i februar 2024
Svar fra Mike den 26. apr. 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay overall. Your comments regarding the condition of the electric outlets are duly noted, and we apologize for any inconvenience this may have caused. Rest assured, we will address this issue promptly to ensure our guests' comfort and safety. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

10/10 Fremragende

Amy

Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The beds are comfortable. It’s on the beach. Two pools to choose from. Tiki bar on the pool deck. It’s been a great quick beach stay!
Overnattede 1 nat i april 2024
Svar fra Mike den 26. apr. 2024
Thank you so much for taking the time to share your experience with us! We are delighted to hear that you enjoyed your quick beach stay and found our beds comfortable. It's wonderful to know that you appreciated our beachfront location and the convenience of having two pools to choose from. Our team works hard to provide a memorable experience, and we're thrilled to see that reflected in your review. We hope to welcome you back for another fantastic beach getaway soon!

2/10 Forfærdeligt

Angelina, Talladega

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Harassed by management and staff to check out early though there is a sign at the front desk that states check out is at 11 am. Staff walked in the room three times while we were bathing and feeding our infant child without knocking. They advised that I was marked as a no show and that the incidentals was not charged on the card though it was charged twice. Rude staff. Beds are hard. Room was not cleaned.
Overnattede 2 nætter i april 2024
Svar fra Mike den 13. maj 2024
I'm truly sorry to hear about the difficulties you encountered during your stay. Your experience falls well below our standards of service and hospitality, and we sincerely apologize for the inconvenience. We take your feedback very seriously, and we will investigate these issues thoroughly to ensure that appropriate measures are taken to address and rectify them. Please rest assured that this is not reflective of our usual standards, and we will take steps to prevent such incidents from happening again in the future. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out. Your satisfaction is our utmost priority, and we hope to have the opportunity to regain your trust in the future.

8/10 Udmærket

Maksatmyrat

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is quite hotel just with 1min walking distance to Pensacola beach. The only thing that I did not like is pets allowed in the dining room while people are having breakfast. It may not be hygienic ...
Overnattede 1 nat i april 2024
Svar fra Mike den 26. apr. 2024
We appreciate your feedback and are glad to hear that you enjoyed the quiet atmosphere and proximity to Pensacola Beach. We understand your concerns regarding pets in the dining area, and we apologize for any inconvenience this may have caused. We'll certainly look into ways to address this issue to ensure a more hygienic environment for all guests during breakfast. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for another enjoyable stay.