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Anmeldelser af Hamilton Princess & Beach Club - a Fairmont Managed Hotel

4.5 out of 5
Hamilton Princess & Beach Club - a Fairmont Managed Hotel
76 Pitts Bay Road, Pembroke Parish

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 692 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 215 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 65 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 21 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 10 af i alt 1003 anmeldelser" "

9,4/10

Rengøring

9,4/10

Service og personale

9,2/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Donalda

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great atmosphere
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Jeremy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best hotel, best service, best location. I cannot emphasize enough what an amazing experience this was. One of us had lost their travel documents and could no longer join. The hotel reimbursed and made everything truly half as bad as it was. Such a great response to such a terrible situation. We will be regulars at this hotel for sure!
Overnattede 5 nætter i august 2023

10/10 Fremragende

VALERIE

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Large property with all of the amenities you need. The rooms in the main building are well appointed and the staff is extremely attentive. Front Street is a 10 min walk or 3 min taxi away.
Overnattede 3 nætter i maj 2024

6/10 Okay

Jennifer

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Not worth it for the price, old rooms.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

cristol

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff and service was superb
Overnattede 2 nætter i maj 2024
Svar fra Donne Mallory, Executive Assistant den 17. maj 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fremragende

Monicka Shnay, Philadelphia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Definitely best place will definitely be back.
Overnattede 4 nætter i april 2024
Svar fra Donne Mallory, Executive Assistant den 14. maj 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fremragende

Edward J

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place, especially the staff
Overnattede 4 nætter i maj 2024
Svar fra Donne Mallory, Executive Assistant den 13. maj 2024
Our team is humbled by your raving feedback – thank you! We hope to welcome you back again soon.

10/10 Fremragende

Ronald

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location and amenities.
Overnattede 4 nætter i maj 2024
Svar fra Donne Mallory, Executive Assistant den 13. maj 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Udmærket

Kari

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beach was a 20 minute shuttle ride, but totally worth it. Beautiful bay, playground, water sports, perfect for the kids. Pool at hotel was beautiful, Baja ledge, hot tub, pool was warm, looked out over the bay. Our room was nothing special. Easy walk to restaurants.
Overnattede 3 nætter i april 2024
Svar fra Donne Mallory, Executive Assistant den 13. maj 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Fremragende

Isabelle, Paget

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Iconic hotel in Hamilton Bermuda! This place smells amazing - they have their own unique rose Island Rose fragrance - and the staff is amazing.
Overnattede 1 nat i april 2024
Svar fra Donne Mallory, Executive Assistant den 26. apr. 2024
Thank you for the lovely feedback, Isabelle! It was a pleasure hosting you here in Bermuda. We hope to see you back very soon.

10/10 Fremragende

Stephanie

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay for the weekend! The property was very nice and staff was amazing
Overnattede 3 nætter i april 2024
Svar fra Donne Mallory, Executive Assistant den 22. apr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Fremragende

Brittney

Overnattede 3 nætter i april 2024
Svar fra Donne Mallory, Executive Assistant den 18. apr. 2024
Thank you for your rating! We're delighted to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon!

10/10 Fremragende

Will

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing staff really make the stay special.
Overnattede 4 nætter i april 2024
Svar fra Donne Mallory, Executive Assistant den 18. apr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Fremragende

Esther

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel with friendly, personable staff.
Overnattede 1 nat i april 2024
Svar fra Donne Mallory, Executive Assistant den 18. apr. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

10/10 Fremragende

Cynthia

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel within easy walking distance to shops and restaurants in Hamilton. Excellent service, great food, nice pool area. The Beach Club is fun!!!
Overnattede 4 nætter i april 2024
Svar fra Donne Mallory, Executive Assistant den 18. apr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fremragende

Joseph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Donne Mallory, Executive Assistant den 18. apr. 2024
Thank you for your rating! We're delighted to hear that you enjoyed your visit with us, and we look forward to welcoming you back soon!

10/10 Fremragende

Richard Thomas

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place, location and properties. Pool was nice. Beach is a 20 min cab, but once you get their it is beautiful. We had a great time.
Overnattede 3 nætter i april 2024
Svar fra Donne Mallory, Executive Assistant den 18. apr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fremragende

Chris

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this place! Looking forward to staying there next year and every year after!
Overnattede 4 nætter i april 2024
Svar fra Donne Mallory, Executive Assistant den 18. apr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fremragende

Jonathan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have been going to Bermuda for years on business. The Fairmont Hamilton Princess is the hotel of choice for business travellers because it's an easy walk to offices in Hamilton. Ity has been substantially upgraded with good bathrooms, bedrooms, pools and restaurant facilities. It is fine for vacationers but I would recommend the Southampton Princess over the Hamilton Princess for vacationers.
Overnattede 3 nætter i april 2024
Svar fra Donne Mallory, Executive Assistant den 22. apr. 2024
Thank you for your review and for choosing us for your business trips! We're glad to hear that you appreciate our convenient location and upgraded facilities. We value your feedback and have shared it with our team for encouragement. We hope to welcome you back for future stays, whether for business or leisure!

8/10 Udmærket

Alena

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great vacation spot for Bermuda
Overnattede 3 nætter i april 2024
Svar fra Donne Mallory, Executive Assistant den 18. apr. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Fremragende

ARIAM

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice Hotel
Overnattede 2 nætter i april 2024
Svar fra Donne Mallory, Executive Assistant den 18. apr. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Fremragende

JANICE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent Hotel
Overnattede 1 nat i april 2024
Svar fra Donne Mallory, Executive Assistant den 18. apr. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Fremragende

William E

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We have stayed a few times and it is close to town, great food and the best staff.
Overnattede 4 nætter i marts 2024
Svar fra Donne Mallory, Executive Assistant den 18. apr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fremragende

Matthew J

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Donne Mallory, Executive Assistant den 3. apr. 2024
Thank you for your rating! We are delighted to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful hotel, friendly staff, walkable to a Hamilton and incredible art
Overnattede 4 nætter i marts 2024
Svar fra Donne Mallory, Executive Assistant den 3. apr. 2024
Thank you for your review! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

10/10 Fremragende

andrew

Overnattede 2 nætter i oktober 2023
Svar fra Donne Mallory, Executive Assistant den 22. apr. 2024
Thank you for your rating, your feedback is valuable to us! We are delighted to hear that overall your visit was an enjoyable one, and we look forward to having you return soon!

10/10 Fremragende

Michael L

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Exceptional customer service. The Fairmont Gold staff is exceptional, very helpful and professional.
Overnattede 4 nætter i marts 2024
Svar fra Donne Mallory, Executive Assistant den 3. apr. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fremragende

Alexandru

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Donne Mallory, Executive Assistant den 12. mar. 2024
Thank you for taking the time to leave a rating! We are so happy to hear you enjoyed your visit with us and we hope to welcome you back again soon!

10/10 Fremragende

Michael Neil

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location...close to downtown Hamilton amenities and restaurants.
Overnattede 14 nætter i februar 2024
Svar fra Donne Mallory, Executive Assistant den 12. mar. 2024
Thank you for your review and rating! We are so delighted to hear that your stay was an enjoyable one, and we look forward to having you return soon!

10/10 Fremragende

PAUL

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A great experience!
A family favourite destination and hotel.
Overnattede 7 nætter i februar 2024
Svar fra Donne Mallory, Executive Assistant den 12. mar. 2024
Thank you for taking the time to share your experience with us. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fremragende

bryan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved our stay here. Everyone was so nice and the place is nice. Great location.
Overnattede 2 nætter i februar 2024
Svar fra Donne Mallory, Executive Assistant den 12. mar. 2024
Thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

10/10 Fremragende

John

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean, beautiful interior and exterior Staff was very helpful and cooperative. Had to learn how the in room coffee machine worked
Overnattede 4 nætter i januar 2024
Svar fra Donne Mallory, Executive Assistant den 12. feb. 2024
Thank you for your review! We are delighted to hear that you enjoyed your visit with us, and that our colleagues took great care of you. We look forward to having you come back soon!

8/10 Udmærket

Frederic

Ok
Overnattede 2 nætter i januar 2024
Svar fra Donne Mallory, Executive Assistant den 12. feb. 2024
Thank you for taking the time to share your experience. We are delighted to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Udmærket

kevin, Devonshire

Rejste med partner
Synes godt om: Rengøring, faciliteter
Fun
Overnattede 1 nat i december 2023
Svar fra Donne Mallory, Executive Assistant den 22. jan. 2024
Thank you for taking the time to leave a review and to share your experience. We are thrilled to hear you enjoyed your stay with us and we hope to see you again soon!

8/10 Udmærket

Ivan

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was really nice and comfortable. The reason for not giving it 5 stars was my very unacceptable experience with dealing with the front desk staff and their billing system. We booked the hotel through Expedia and paid for the hotel before we went on the trip, except for the local taxes and fees, $107, which were to be collected at the hotel. That is fine, except when I checked in they put a hold on my credit card for around $1300, which did not make sense to me because we paid for the room ahead of time. After questioning the staff, I was unable to get a reasonable answer as to why, but I decided to go ahead and deal with it because I was trying not to let it ruin our experience there. So the night before we checked out, I asked to see my charges which should have been around $400. The nice staff lady handed me a statement for over $1000. Of course I questioned this and she finally corrected it and said there was a glitch in the system. So next morning when we left, I did not have a chance to get a final statement as we were in a rush to get to the airport. After getting home, I checked my credit card transactions and it had pending charges of $1300, $400, and another $1300. We had paid for the room from a bank account before going on the trip. I was told by the credit card company that these charges were holds on my account, and that they would drop off in 7 to 10 days. The $2600 hold is still showing on my account, 5 days later. So Beware of excessive charges!!
Overnattede 3 nætter i januar 2024

10/10 Fremragende

Anamaris

Overnattede 3 nætter i januar 2024
Svar fra Donne Mallory, Executive Assistant den 22. jan. 2024
Thank you for taking the time to leave a rating and share your experience. We are delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to the Princess again soon!

8/10 Udmærket

David

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Donne Mallory, Executive Assistant den 19. jan. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay with us and we hope to welcome you back to the Princess in the near future.

2/10 Forfærdeligt

Joshua

Overnattede 3 nætter i januar 2024
Svar fra Donne Mallory, Executive Assistant den 12. feb. 2024
Hi Joshua. Thank you for your rating. As providing our guests with the highest standard of hospitality service is our #1 priority, we’d love to hear more about what we can do in the future to get five stars from you. Thank you!

10/10 Fremragende

Beverly

Overnattede 4 nætter i januar 2024
Svar fra Donne Mallory, Executive Assistant den 12. feb. 2024
Thank you for your review! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

6/10 Okay

Tamara

Overnattede 7 nætter i januar 2024
Svar fra Donne Mallory, Executive Assistant den 12. feb. 2024
Thank you for taking the time to leave a rating. We are glad to hear that overall you had an enjoyable visit and hope to welcome you back again soon!

10/10 Fremragende

Philip

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i januar 2024
Svar fra Donne Mallory, Executive Assistant den 12. jan. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had such an enjoyable stay. We look forward to welcoming you back in the near future.

8/10 Udmærket

Ivor

Overnattede 5 nætter i december 2023
Svar fra Donne Mallory, Executive Assistant den 10. jan. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay with us and we hope to welcome you back to the Princess in the near future.

2/10 Forfærdeligt

Lakeisha

Rejste med partner
Synes ikke om: Rengøring, service og personale
A Disastrous Hotel Experience I recently had the unfortunate experience of staying at Hamilton Princess and I must say, it was absolutely dreadful. From the moment I stepped foot into the hotel, I knew I was in for a disappointment. First and foremost, the customer service was abysmal. The staff was rude, unhelpful, and seemed to have no interest in providing any sort of assistance. There were a few staff that went above and beyond and i want to personally send them a thank you. It felt like they were doing me a favor by simply acknowledging my existence. I had numerous issues during my stay, ranging from a malfunctioning unit, to a mold and mildew bathroom , and each time I approached the front desk for help, I was met with indifference and a complete lack of urgency. Moving on to the room itself, it was far from the advertised luxury experience. The cleanliness was questionable at best, with stains on the carpet, rust around the toilet, and dust in every corner. The bed was uncomfortable, made squeaky noises and was broken, the pillows were lumpy, and the overall decor felt outdated and worn out. It was clear that the hotel had not invested any effort in maintaining the rooms to a satisfactory standard or that they deliberately provided us with the bottom of the barrel. The amenities offered were nothing more than a joke. The the pool area was dirty and unkempt, and the Wi-Fi connection was so slow that it was practically unusable. It felt like the hotel was living in
Overnattede 3 nætter i december 2023

2/10 Forfærdeligt

Fletcher

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
The resort was extremely boring and the staff was extremely unhelpful.
Overnattede 4 nætter i december 2023
Svar fra Donne Mallory, Executive Assistant den 8. jan. 2024
Thank you for taking the time to leave a review and rating. We're truly sorry to hear that your experience at our resort did not meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns and ensure they are addressed satisfactorily. If you could kindly share your contact details with us, we'll put you in touch with management to discuss your experience in more detail. Thank you again for sharing with us and we hope to hear from you soon!

10/10 Fremragende

hatala

Overnattede 3 nætter i december 2023
Svar fra Donne Mallory, Executive Assistant den 8. jan. 2024
Thank you for your rating! We are delighted to hear that you had an enjoyable visit with us and we look forward to welcoming you back again soon!

10/10 Fremragende

Gary, Dayton

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023
Svar fra Donne Mallory, Executive Assistant den 2. jan. 2024
Thank you for your rating! We are so happy to hear you enjoyed your stay and we hope to welcome you back again soon!

8/10 Udmærket

Suzy-Ann, Springfield

Overnattede 5 nætter i december 2023
Svar fra Donne Mallory, Executive Assistant den 15. jan. 2024
Thank you for taking the time to leave a rating. We are delighted to hear that you had an enjoyable stay and we hope to welcome you back to the Princess soon!

10/10 Fremragende

John Merrick

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My experience was Great. The Staff was very Professional and Courteous. The room service was Excellent and the Restaurants inside the Hotel was very nice. Thank you very much for the Wonderful stay.
Overnattede 3 nætter i december 2023
Svar fra Donne Mallory, Executive Assistant den 27. dec. 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we hope to welcome you again soon!

10/10 Fremragende

Halle

Overnattede 2 nætter i december 2023
Svar fra Donne Mallory, Executive Assistant den 27. dec. 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we look forward to having you return soon!

8/10 Udmærket

Robert, Washington Twp.

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023
Svar fra Donne Mallory, Executive Assistant den 13. dec. 2023
Thank you for your rating! We are so delighted to hear that your visit was an enjoyable one, and we look forward to having you return soon!