We are very happy that you enjoyed your stay and the available amenities. Our cleaning crew has always worked hard to ensure the house is clean and presentable for every guest as do we, in fact, the carpets were professionally cleaned by a carpet cleaning company just 10 days before your stay. The tile floors are professionally cleaned twice per year and by our cleaning staff between every guest. Unfortunately there are seasons / temperatures that enhance insects and bugs, especially on the water. We do have a service that comes in monthly to spray for pests and insects. Their monthly spraying was due the day after you left. We are sorry the house was not up to your expectations, but we do have a set of standards that we believe are more than sufficient. We definitely appreciate the feedback as this is the only way for us to be aware of any concerns for our future guests. We also always ask that if there are issues, you let us know right away. Sorry for your disappointment but please remember, it is a rental, and most guests are not as thoughtful and considerate of our property as you were. It’s a constant battle. Thank you, Neil Lance - Property Manager 8729 Moovalya Dr., Parker, AZ *The Moovalya Keys* Cell-480-848-2931

Thank you sir it was a pleasure having you can't wait to see you stay again!

We appreciate the feedback and will take a look at that, Thank you!

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We are so very happy that you enjoyed your stay, Thank you!

I'm sorry you did not enjoy your stay, we try to keep the house as clean as possible but can't catch everything. The Keurig side of the coffee maker had broken just before your stay, but we couldn’t get it replaced in time for your stay, but the brew pot side still worked. Propane was missed by my crew, sorry for the inconvenience. I know of no issues with the dock. After the way you left the house, as I told you when I charged the extra cleaning fee, please don't rent the house anymore.

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Yes our dog run is cement, works for our dogs, sorry it didn't work for yours. We have since put a priority to check the BBQ & Oven, than you!

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Yes, great for family get togethers, Thank you!

That's what I aim for, arrive and start enjoying your stay right away, Thank you!

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Great! We look forward to having you stay again! Thank you,

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Thank you very much!

I'm sorry for the issues you had to deal with, we have since replaced our cleaning crew and have had a much cleaner house. I checked my text history and I text you but never received any texts back from you, my texts were letting you know about complaints from neighbors that you and your pets were on their property.

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It was a pleasure to have you stay, Thank you!

I am sorry that you were disappointed with your stay. We have had many guests that have called our house ‘Very Family Friendly’, especially with the availability of the Pool Table & Ping Pong Table. Unfortunately the house is not perfect for every renter as it clearly depends on what you are looking for. We have plenty of photos of the house on VRBO to help our renters make their decisions. If you were looking for a "family friendly" house then perhaps you should have viewed the photos more closely showing the bar and pool table (there are 11 photos on VRBO specifically showing the bar and pool table). Most renters think this is a plus. The Wi-Fi was a neighborhood wide issue due to the service provider that was out of our control and we did alert you to that when we knew it was going to be a problem. We called to let you know about the bathroom situation before your stay and you did not have an issue with it at that time. Construction in Parker can be difficult and we were told the shower glass would be completed. The rest of the bathroom was operational and there are another two FULL bathrooms at the home. Propane tanks are checked between rentals, however if needed, there is a Circle K across the street from the entrance to our community that you can swap a tank and we will reimburse you (per our House Instructions). There are two trash cans in the kitchen and one in every bathroom, all trash has to be taken to the dumpsters. The TV's were checked and they were in fine working order and you never made me aware of this during your stay, we provide full Direct TV in 3 rooms (kitchen, family and master). Once again, we are sorry you were disappointed.

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Thank you, we did hire a new cleaning crew after reading your review!

We hope to see you again next year, thank you very much!

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We will pass on the compliment to our new cleaning crew, they will definitely appreciate that! Very grateful to have so many guests that keep coming back, it's a great feeling to know we have made your stay that enjoyable! Thank you!