Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 1103 af i alt 1871 anmeldelser" "
10 - Fremragende
1.103
Bedømmelse på 8 − Udmærket. 492 af i alt 1871 anmeldelser" "
8 - Udmærket
492
Bedømmelse på 6 − Okay. 136 af i alt 1871 anmeldelser" "
6 - Okay
136
Bedømmelse på 4 − Dårligt. 76 af i alt 1871 anmeldelser" "
4 - Dårligt
76
Bedømmelse på 2 − Forfærdeligt. 64 af i alt 1871 anmeldelser" "
2 - Forfærdeligt
64
9,2/10
Rengøring
8,8/10
Service og personale
8,6/10
Faciliteter
8,8/10
Overnatningsstedets tilstand og faciliteter
8,6/10
Miljøvenligt
Anmeldelser
8/10 Udmærket
Jette
Forretningsrejsende
13. dec. 2021
Synes godt om: Rengøring, service og personale, værelsets komfort
Convenient location close to airport
Nice that food was available at the hotel. The snack shop didn't have many options for an early breakfast though.
Jette
Overnattede 1 nat i december 2021
Svar fra Christina - Reservations Manager den 14. dec. 2021
Hello Jette & thank you for your feedback! We are so happy to hear that you enjoyed your stay and restaurant! We do have a fully stocked pantry with various snacks and some breakfast items. There are granola bars and oatmeal cups available as breakfast items along with many juices and coffee available for purchase.
We do hope to see you again for your next trip to Ottawa!
8/10 Udmærket
Sarah, Kanata
13. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel is close to the airport. It is comfortable with a restaurant and bar and provides shuttle service to the airport. I would recommend it if you are flying.
Sarah
Overnattede 1 nat i maj 2024
Svar fra Martina - Reservations Coordinator den 14. maj 2024
Hi Sarah,We are so glad to see you enjoyed your stay with us, and our shuttle to the airport made your travel easier! We hope to see you again soon!
8/10 Udmærket
Valérie
Rejste med partner
12. maj 2024
Synes godt om: Service og personale, faciliteter
Pas assez de borne de recharge à proximité,tapis dans les chambres gros rideau
Valérie
Overnattede 1 nat i maj 2024
Svar fra Martina - Reservations Coordinator den 13. maj 2024
Salut Valérie, Nous sommes heureux que vous avez apprécié votre séjour avec nous! Nous sommes désolés d'apprendre qu'il n'y avait pas suffisamment de bornes de recharge électrique disponibles pendant votre séjour ! Nous espérons que vous reviendrez bientôt pour un autre séjour agréable.
6/10 Okay
Robert
10. maj 2024
Synes ikke om: Rengøring
N/a
Robert
Overnattede 1 nat i maj 2024
Svar fra Martina - Reservations Coordinator den 13. maj 2024
Hi Robert, Thank you for your review! If there was anything we could have done to make your stay better, please let us know! We hope to see you again soon.
10/10 Fremragende
Tim
9. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellant room and check in experiance
Tim
Overnattede 1 nat i maj 2024
Svar fra Martina - Reservations Coordinator den 10. maj 2024
Hi Tim,We are so glad to hear of your excellent stay with us! We hope to see you for many more to come.
8/10 Udmærket
Marie
8. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Big room!
Marie
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 15. maj 2024
Thank you for your review, Marie! We are so glad you enjoyed the size of our guestrooms and hope to see you again soon!
8/10 Udmærket
Shubo
7. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All good
Shubo
Overnattede 5 nætter i maj 2024
Svar fra Martina - Reservations Coordinator den 13. maj 2024
HI Shubo,We are happy to see you enjoyed your stay with us! We hope to see you again soon.
8/10 Udmærket
Patrick
Rejste med partner
7. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very large room! 😊
Patrick
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 9. maj 2024
Hi Patrick, We're glad you enjoyed our large sized guest rooms and we hope to see you again soon!
10/10 Fremragende
Ryan
Rejste med familie, Forretningsrejsende
7. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms were amazing. Very large and very clean
Ryan
Overnattede 2 nætter i maj 2024
10/10 Fremragende
Lisa
5. maj 2024
Lisa
Overnattede 2 nætter i maj 2024
Svar fra Martina - Reservations Coordinator den 7. maj 2024
Thank you for your review, Lisa! We hope to see you again soon.
8/10 Udmærket
Patrick
Rejste med partner
4. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Large room 😊
Patrick
Overnattede 1 nat i maj 2024
Svar fra Martina - Reservations Coordinator den 6. maj 2024
Hi Patrick,We are glad you enjoyed the large sized of our guest rooms! We hope to see you again soon.
8/10 Udmærket
Andrew
4. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very loud doors, souds like bombs going off.
Andrew
Overnattede 1 nat i maj 2024
Svar fra Martina - Reservations Coordinator den 6. maj 2024
Hi Andrew,Thank you for your review! We are sorry to hear our doors were very loud when closing. They are meant to have an airtight seal and therefore close a bit louder than standard doors. Hope to see you again soon!
8/10 Udmærket
Steve
Rejste med partner
3. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy to find
Steve
Overnattede 1 nat i maj 2024
Svar fra Martina - Reservations Coordinator den 6. maj 2024
Hi Steve,We are glad our property was easy for you to find! We hope to see you again soon.
8/10 Udmærket
wenhui
3. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
wenhui
Overnattede 2 nætter i april 2024
Svar fra Martina - Reservations Coordinator den 9. maj 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!
4/10 Dårligt
Anthony
2. maj 2024
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Anthony
Overnattede 3 nætter i april 2024
2/10 Forfærdeligt
Daniel
1. maj 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Awful. Called them and Expedia 3 days before my trip and explained that my flight was moved a day. Tried to move my reservation and they said they would return to me. Finally when they did they explained that it couldn’t be moved because it was within 24 hours of my reservation. They are charging me for a room I don’t have. Booked elsewhere for tomorrow. I would go there even if it was free.
Daniel
Overnattede 1 nat i april 2024
Svar fra Camila | Reservations Manager den 2. maj 2024
Good morning Daniel and thank you for your feedback. Unfortunately, we at a hotel level cannot make changes to reservations booked via a third party website, like Expedia. The terms and conditions you accept when booking a room are Expedia's. I do apologize for any inconvenience this might have caused.
10/10 Fremragende
Amy
30. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastic service
Amy
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 30. apr. 2024
Hi Amy,Thank you for your review! We are glad you enjoyed your stay and our team's service. We hope to see you again soon.
10/10 Fremragende
Jill
30. apr. 2024
The hotel was great! The bed was comfortable!
Jill
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 30. apr. 2024
Hi Jill,Thank you for your review! We are glad you enjoyed your stay and found our beds comfortable. We hope to see you again soon!
10/10 Fremragende
mahamoud
26. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Y’a pas de problème se très bon
mahamoud
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 29. apr. 2024
We are glad you enjoyed your stay! We hope to see you again soon!
10/10 Fremragende
Jesse
Forretningsrejsende
25. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing as always
Jesse
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 26. apr. 2024
Hi Jesse,We are glad you enjoyed your stay with us! We hope to see you again soon!
8/10 Udmærket
Jennifer
24. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Jennifer
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 26. apr. 2024
Hi Jennifer,We are glad you enjoyed your stay with us! We hope to see you again soon!
4/10 Dårligt
James
Rejste med familie, Forretningsrejsende
24. apr. 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
There is no pathway for this location. Its very difficult if you want to walk-through the road as there no pathway for pedestrian. And its not worth paying for this hotel without any free breakfast. Very limited access. I would never suggest this hotel
James
Overnattede 3 nætter i april 2024
Svar fra Martina - Reservations Coordinator den 24. apr. 2024
Hello James,Thank you for your review. We are sorry to hear that you did not find getting to our location accessible enough for your stay. As for the breakfast not being complimentary, unfortunately we do not provide complimentary breakfast as it is not part of the Hilton Garden Inn brand standards. We hope to see you again for another chance to make your next stay better and brighter.
8/10 Udmærket
Catherine
24. apr. 2024
Catherine
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 14. maj 2024
Hi Catherine,We are so glad to see you enjoyed your stay with us! We hope to see you again soon!
10/10 Fremragende
Fabiola
21. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent for what I needed. Quiet, clean, spacious. The shuttle was convenient and on time. The only thing I didn’t like was that I wasn’t reminded that I had the breakfast option included and I almost missed.
Fabiola
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 22. apr. 2024
Hi Fabiola,We are so glad you enjoyed the amenities of our property during your stay! we hope you were able to enjoy our breakfast options once you realized you had complimentary breakfast included in your reservation. We hope to see you again soon!
10/10 Fremragende
michel
20. apr. 2024
michel
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 13. maj 2024
Hi Michel,We are glad to hear you enjoyed your stay with us! we hope to see you again soon for another pleasant stay.
10/10 Fremragende
Brian
19. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel. Clean and very nice
Brian
Overnattede 2 nætter i april 2024
Svar fra Martina - Reservations Coordinator den 19. apr. 2024
Hi Brian,We are glad you enjoyed your stay with us, and we hope to see you again soon!
10/10 Fremragende
Karen
19. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Karen
Overnattede 2 nætter i april 2024
Svar fra Martina - Reservations Coordinator den 22. apr. 2024
hi Karen,We're glad you enjoyed your stay with us! We hope to see you again soon!
8/10 Udmærket
Willy
Rejste med partner
19. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
close to airport makes it convenent
Willy
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 19. apr. 2024
Hi Willy,We are glad to hear our proximity to the airport made your stay! We hope to see you again soon!
10/10 Fremragende
Sally
19. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean, spacious rooms and friendly staff.
Sally
Overnattede 2 nætter i april 2024
Svar fra Martina - Reservations Coordinator den 19. apr. 2024
Hi Sally,We are glad to hear you enjoyed your stay with us! We pride ourselves on our friendly staff and extra clean rooms and we are glad to see our teams hard work does not unnoticed. We look forward to hosting you again in the future!
8/10 Udmærket
ritchie
19. apr. 2024
ritchie
Overnattede 1 nat i marts 2024
Svar fra Martina - Reservations Coordinator den 22. apr. 2024
Hi Ritchie,We are glad you enjoyed your stay with us! Hope to see you again soon.
8/10 Udmærket
Aliyah
17. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Aliyah
Overnattede 2 nætter i april 2024
Svar fra Martina - Reservations Coordinator den 18. apr. 2024
Hi Aliyah,Thank you for your review, we hope to see you again soon for another enjoyable stay!
8/10 Udmærket
Karen
17. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Karen
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 18. apr. 2024
Hi Karen,Thank you for your review, we hope to see you again soon for another enjoyable stay!
8/10 Udmærket
Cheska
Rejste med familie
14. apr. 2024
Synes godt om: Faciliteter
Everything was great. Big rooms. Front desk was super helpful. Clean. Restaurant was good, reasonable and had a great wait staff. A little disappointed the pool and fitness area was closed and we were not made aware before check in, but it’s a nice hotel.
Cheska
Overnattede 3 nætter i april 2024
Svar fra Martina - Reservations Coordinator den 15. apr. 2024
Hi Cheska,We are so glad you enjoyed your stay with us! We are sorry to hear you did not see the renovation warning on Expedia's partner site for our property. We hope to see you again once our pool area is re-opened and modernized.
8/10 Udmærket
Suyen
14. apr. 2024
Synes godt om: Rengøring, service og personale
It was nice to have a room on the main floor at the end of the hall but it seemed to put us right in the path of all the commotion of the renovations that was taking place. The early morning noise of raised voices and the movement of furniture, equipment and stuff was disturbing to our sleep and comfort.
We also had to deal with the uncomfortable temperature in the hallway from the outside door being left open for far too long far too often.
The room itself was spacious and well kept.
It would be very thoughtful of the franchise to offer a discount during these times of inconvenience.
Suyen
Overnattede 3 nætter i april 2024
Svar fra Martina - Reservations Coordinator den 15. apr. 2024
Hi Suyen,We are sorry to hear the commotion and many other factors did not allow you to have a fully enjoyable stay while you were here. We are happy to hear that your room was spacious and clean. We hope upon your next visit, your stay will be more quiet and pleasant!
8/10 Udmærket
Jason
14. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly staff.
Jason
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 15. apr. 2024
Hi Jason,We are glad to hear that our wonderful team made your stay even more enjoyable! We hope to see you again soon!
6/10 Okay
Tom
Rejste med familie
14. apr. 2024
This hotel needs new beds and awful there is no type of breakfast for a hotel over $300
Tom
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 15. apr. 2024
Hi Tom,We are sad to hear you did not have a comfortable stay with us! We are currently undergoing renovations and updating the whole building. As for breakfast, options are available daily starting at 6am at a cost, as Hilton Garden Inns do not have complimentary breakfast as a brand standard. We hope to see you again soon!
8/10 Udmærket
Jeremy
10. apr. 2024
Jeremy
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 30. apr. 2024
Thank you for your review! We are glad you enjoyed your stay with us.
8/10 Udmærket
Elizabeth
Rejste med familie
9. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the room and the parking
Elizabeth
Overnattede 1 nat i april 2024
Svar fra Camila | Reservations Manager den 9. apr. 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!
10/10 Fremragende
Dave
6. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very friendly and helpful staff
Dave
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 8. apr. 2024
Hello! We are so happy to hear that our staff's friendliness made your stay all the more enjoyable. We hope to see you for your next trip to Ottawa!
10/10 Fremragende
Harold
4. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice clean place. Close to airport was convenient
Harold
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 8. apr. 2024
Hi Harold! We are so happy to hear that you enjoyed the cleanliness we pride ourselves with and in turn your stay. We hope to see you for your next trip to Ottawa!
8/10 Udmærket
Jim
4. apr. 2024
Jim
Overnattede 1 nat i april 2024
Svar fra Martina - Reservations Coordinator den 24. apr. 2024
Hi Jim,We are glad you enjoyed your stay with us! We hope to see you again soon.
4/10 Dårligt
Leonard
Rejste med familie
1. apr. 2024
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
We have been using this location for over 8 years on a regular basis (usually monthly or bi-monthly). We were extremely disappointed this last visit. We rented 2 rooms so that we could enjoy a mini vacay with grand children. We could not turn off the heat and sweltered. The staff tried to accommodate by providing fans however this did nothing to reduce the sweltering heat. More disturbingwas the fact that when we all got dressed in our swimwear and treked to the pool we found it tbe hot tub and excercise room all under construction. We mentioned the disappointment to the staff on checkout and they perked up and told us we could have enjoyed the pool at the orher hotel. It would have been nice if they could have posted a sign by the pool to undicate that. This is the first time we have had multiple issues with this hotel. We are very disappointed with our stay there
Leonard
Overnattede 2 nætter i marts 2024
Svar fra Martina - Reservations Coordinator den 1. apr. 2024
Hi Leonard,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely value your patronage and regret that your experience at our hotel resulted in you being unhappy. I am sorry to hear that your room was very warm. Our rooms are typically warmer in the spring and fall during season changes. Our best option to keep the rooms cooler is to completely turn the thermostat off so that no warm air can run through, and we have fans available to help circulate. I am happy to hear that they were able to do this for you! We were aware of our pool undergoing renovations and made sure to inform our third-party partners as such to inform guests that had booked with them. We are sorry our team did not inform you sooner that you may have been able to use our neighbouring hotels pool. We hope you decide to stay with us again soon so we can make your next visit better and brighter.
8/10 Udmærket
Christina
1. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Christina
Overnattede 2 nætter i marts 2024
Svar fra Martina - Reservations Coordinator den 2. apr. 2024
Hi Christina,Thank you for your review, we are glad to see you enjoyed your stay! We hope to see you again soon.
10/10 Fremragende
Dave
27. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very good place to stay for connecting flights
Dave
Overnattede 1 nat i marts 2024
Svar fra Martina - Reservations Coordinator den 1. apr. 2024
Hi Dave,We are glad you enjoyed your stay with us during your travels! We hope to see you again soon!
10/10 Fremragende
Caroline
Rejste med partner
27. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter
Room stunk like cigarettes especially in bathroom - room sprayed but it need a full deep cleanse - offer to move but only here a few hours
Caroline
Overnattede 1 nat i marts 2024
Svar fra Martina - Reservations Coordinator den 28. mar. 2024
Hi Caroline,Thank you for letting us know about the smell of cigarettes in your room. We have brought this information to the attention of our housekeeping manager. Rest assured this is not our standard and we will be investigating the cause of the smell during your stay. We are glad to hear that our team offered a solution for you during your stay. We hope to see you upon your next trip to Ottawa for a fully enjoyable stay!
4/10 Dårligt
Daniel
25. mar. 2024
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It was overheated and full ac didnt cool it. Had a musty smell. Bed was crap.
Daniel
Overnattede 1 nat i marts 2024
Svar fra Martina - Reservations Coordinator den 25. mar. 2024
Hello& thank you for your feedback! I am sorry to hear that your room was very warm. Our rooms are typically warmer in the spring and fall during season changes. Our best option to keep the rooms cooler is to completely turn the thermostat off so that no warm air can run through the vents, and we have fans available to help circulate. I hope our front desk team was notified and able to do this for you! to make your stay more comfortable. I thank you again and we hope to see you for your next trip to Ottawa for a fully enjoyable stay!
4/10 Dårligt
Mason
25. mar. 2024
Mason
Overnattede 1 nat i marts 2024
Svar fra Martina - Reservations Coordinator den 15. apr. 2024
Hi Mason,We are sad to see you stay was not as pleasant as it could have been. Our guest's satisfaction is at the top of our priorities, and we would like to hear more on how we can improve for your next visit to Ottawa and fully enjoyable stay.
10/10 Fremragende
jack
25. mar. 2024
jack
Overnattede 3 nætter i marts 2024
Svar fra Martina - Reservations Coordinator den 15. apr. 2024
Hi Jack, thank you for your review! we are glad you enjoyed your stay with us.
10/10 Fremragende
Daniel
24. mar. 2024
Synes godt om: Faciliteter
-
Daniel
Overnattede 1 nat i marts 2024
Svar fra Martina - Reservations Coordinator den 25. mar. 2024
Hello! We are so happy to hear that you enjoyed your stay and hope to see you for your next trip to Ottawa!
8/10 Udmærket
TERRI
Rejste med familie
24. mar. 2024
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Room was very nice. Shuttle wasn't accessible and couldn't book a wheelchair vehicle for early departure. Wasn't staffs fault but we truly can't recommend hotel for people requiring accessible travel to and from airport due to this issue.
TERRI
Overnattede 1 nat i marts 2024
Svar fra Martina - Reservations Coordinator den 25. mar. 2024
Hello! We are so happy to hear that you enjoyed your stay with us. We are sorry to hear that our shuttle does not have the accessibility you needed to be helpful for you when traveling to the airport. We hope to see you for your next trip to Ottawa!