Was not expecting much but a basic clean hotel in downtown Ottawa. It met with our basic needs and expectations although property it self seemed a little run down, security was not sufficient considering the neighborhood. Couldn’t get in front door at night and back door entrance is a potential security risk that feels very unsafe at night. Also the shower head was broken which made taking a shower very difficult, not acceptable. This was a known issue by hotel but was not dealt with until our last night, should have been fixed before we checked in, we shouldn’t have to be inconvenienced with this issue, especially as it wouldn’t have taken more than 5min to fix. Hope this helps to better your hotel, on the plus side check in and check out was quick and easy and staff seemed friendly and professional.