Lobby

Anmeldelser af Baymont by Wyndham Bellevue / Omaha

2.5 out of 5
Baymont by Wyndham Bellevue / Omaha
305 Fort Crook Rd, Bellevue, NE

Anmeldelser

7,0

Godt

Bedømmelse på 10 − Fremragende. 79 af i alt 284 anmeldelser" "
Bedømmelse på 8 − Udmærket. 67 af i alt 284 anmeldelser" "
Bedømmelse på 6 − Okay. 60 af i alt 284 anmeldelser" "
Bedømmelse på 4 − Dårligt. 49 af i alt 284 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 29 af i alt 284 anmeldelser" "

6,8/10

Rengøring

7,4/10

Service og personale

6,4/10

Faciliteter

6,4/10

Overnatningsstedets tilstand og faciliteter

6,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Ethel

Rejste med familie
Rooms should be reviewed and fixed before hand
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 20. maj 2024
Hi Ethel,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

6/10 Okay

Veronica Gonzalez

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Definitely not a Wyndham - very outdated- somewhat dirty - torn curtains, bathtub stained, mirror way too high in bathroom to even apply make-up -Lobby area looks clean and updated but the rooms are like staying in a Motel 6 - defiantly not worth the price- UPGRADE
Overnattede 2 nætter i maj 2024
Svar fra Sophia CSR den 20. maj 2024
Hi Veronica,I appreciate your feedback and apologize for falling short of your expectations. Your comments are invaluable to us as we strive to improve. Rest assured, we're taking immediate action to address the issues you've mentioned to ensure a more enjoyable experience for our guests. Hope to have the opportunity to welcome you back and provide you with the quality stay you deserve.

2/10 Forfærdeligt

Raffaele

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Very old
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 15. maj 2024
Dear Guest,Thank you for your feedback. We appreciate your honesty. We're continuously working on updates and improvements to enhance our guests' experience. If there's anything specific we can do to improve your stay, please let us know. We value your patronage and hope to have the opportunity to welcome you back soon.

4/10 Dårligt

Bruce

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There was nothing unique at all about this property. Room smelled musty, door-jam was almost ripped off, rooms were dark and dingy. Major renovations and updates are needed. Also the advertised amenities such as clock radio, hairdryer and breakfast did not exist!
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 15. maj 2024
Hi Bruce,We're truly sorry to hear about your disappointing experience. We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is important, and we'll take your comments seriously to make necessary improvements. Hope you'll reconsider and give us another chance in the future.

10/10 Fremragende

Karla, Rudhmore

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet hotel, air conditioner works perfect, breakfast really good and clean, they got all you need in the bathroom, we really like the hotel!!! Thanks
Overnattede 3 nætter i maj 2024
Svar fra Sophia CSR den 13. maj 2024
Hi Karla,I am glad to hear that you enjoyed your stay with us! Providing a quiet and comfortable environment, along with excellent amenities like a working air conditioner and a satisfying breakfast, is our top priority. Thank you for your kind words, and we look forward to welcoming you back to our hotel in the future!

8/10 Udmærket

Elizabeth, Wyoming

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We were pleased to find a safe, clean and comfortable space to spend our nights during our long weekend getaway to visit longtime family friends.
Overnattede 3 nætter i april 2024
Svar fra Sophia CSR den 13. maj 2024
Hi Elizabeth,I am glad to hear that you found our hotel to be a safe, clean, and comfortable space for your weekend getaway! It's wonderful to know that we could provide you with a relaxing and enjoyable stay. Thank you for choosing us, and we hope to have the opportunity to welcome you back again in the future!

6/10 Okay

Robyn

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
No elevator, that was inconvenient. The doors to the room was unsecure. It would close and lock but you could push on it and it would move and the right amount of pressure it would have easily opened. Pretty sketchy.. no idea about breakfast because we weren’t informed where it was located upon check in. It was very unwelcoming. The shower water however did get nice and hot and stayed hot that was nice
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 13. maj 2024
Hi Robyn,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Hope you will consider giving us another chance to exceed your expectations in the future.

4/10 Dårligt

Jerod

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Unkept and unsightly.
Overnattede 1 nat i maj 2024
Svar fra Sophia CSR den 6. maj 2024
Hi Jerod,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

8/10 Udmærket

Chris

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parking was not the best. Lots of U-Haul equipment in the parking spots. Property owner runs U-Haul businesd
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 24. apr. 2024
Hi Chris,We apologize for the inconvenience you experienced with the parking situation. Your feedback is important, and we'll work to ensure better parking arrangements for our guests in the future. Thank you for bringing this to our attention, and we appreciate your understanding.

10/10 Fremragende

Wanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 24. apr. 2024
Hi Wanda,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Forfærdeligt

Levy

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room smells like cigarette and the bed sheet has animals hair and stains.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 18. apr. 2024
Hi Levy,Ensuring a clean and comfortable environment is of utmost importance to us, and we regret that we fell short of your expectations. Rest assured, we will address these issues immediately to prevent recurrence. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention.

8/10 Udmærket

Greg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 8. apr. 2024
Hi Greg,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Udmærket

Carla

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
To many uhaul all over
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 6. apr. 2024
Hi Carla,Thank you for your feedback. We appreciate your stay and would love to hear more about how we can improve for your next visit.

6/10 Okay

Helen

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I wouldn't rent a room from here again. There is a hole in the arm chair, crumbs on the carpet like it hadn't been vacuum, and soda rings on the end table bybthe bed. Neighbors were loud and cursing at each other.
Overnattede 1 nat i april 2024
Svar fra Sophia CSR den 4. apr. 2024
Hi Helen,This is certainly not the experience we aim to provide our guests, and we deeply regret the inconvenience you faced. We will speak with our team to ensure that similar incidents are prevented in the future. Our team hopes to have the opportunity to provide you with a better stay.

6/10 Okay

Samantha

Rejste med familie og småbørn
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
You get what you get for the price.
Overnattede 1 nat i marts 2024
Svar fra Sophia CSR den 27. mar. 2024
Hi Samantha,We strive to provide value for our guests and appreciate your understanding. We'll continue working to improve our services and ensure a pleasant stay for all our guests. If you have any further concerns, please don't hesitate to reach out.

6/10 Okay

Toni

Overnattede 1 nat i marts 2024
Svar fra Sophia CSR den 8. apr. 2024
Hi Toni,Thank you for sharing your feedback with us. We appreciate your honest rating and are committed to continuously improving our services to better meet your expectations. If there are specific areas where you feel we can enhance your experience, please do not hesitate to let us know.

10/10 Fremragende

Sayayin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 1 nat i marts 2024
Svar fra Sophia CSR den 16. mar. 2024
Hi Sayayin,We're thrilled to hear you had a nice stay. Thank you for choosing us. Can't wait to welcome you back again soon. Safe travels!

8/10 Udmærket

Dana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Good location and friendly staff. Above average breakfast.
Overnattede 1 nat i marts 2024
Svar fra Sophia CSR den 14. mar. 2024
Hi Dana,Our team is pleased that you enjoyed the excellent location of our hotel and the friendliness of our staff. We are also glad to hear that you found our breakfast offerings satisfactory. Your kind words motivate us to continue delivering excellent service. We can't wait to welcome you back for another exceptional stay!

8/10 Udmærket

Janice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Sophia CSR den 12. mar. 2024
Hi Janice,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Dårligt

Kimberly

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
NEVER RETURNING
Check in went fairly well, until we got to the room. Key card opened the door, but the inside latch wouldn't allow the door to be opened more than a couple inches. Had to get maintenance before we could get into our room. That night, we needed showers before bed. Room reservation was made for 4, my self and 3 adult daughters. There were only 3 towels. Tne guy at the desk acted that asking for towels was a big indisposition. In the laundry room, he gave me 1 hand towel. I asked for a couple of bathtowels. He said he didnt have any, and gave me another handtowel. Needlessto say we had to make do. Second night, when we returned to the room, once again we could not get in. The desk clerk had to get a hanger to get us in. This time, he also removed the inside latch. Finally, that same night, the toilet stopped up. My oldeat daughter went to report it. She was given a toilet plunger in order to fix it ourselves. That was the final straw. My family will never return to the Belmont when we visit Bellevue Nebraska.
Overnattede 3 nætter i februar 2024
Svar fra Sophia CSR den 27. feb. 2024
Hi Kimberly,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Hope you will consider giving us another chance to exceed your expectations in the future.

4/10 Dårligt

NORMA

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
When we first arrived we were giving a room 255 the door was busted we had to go back and get a different room. We got to the second room and left right after our visit was to our son in the Air Force so we headed that way. I. The way back we discover that the heating unit and tv didn’t work. We went to the front desk because the phone in the room didn’t work. They gave us a different room when we tried to lock the door the lock didn’t work 🙄 went back again and got a different room VERY INCONVENIENT. the last room we got the toilet seat was broken every time we sat down got our butt pinched. At this point we didn’t want to go and complain anymore that was room 240. We requested clean towels they didn’t give it to us no room service or cleaning in three days. I’m very disappointed. I really thought this stay was better, but is not. Over rated.
Overnattede 3 nætter i februar 2024
Svar fra Sophia CSR den 27. feb. 2024
Dear Guest,We regret the distressing experience you encountered during your stay. Our team takes this feedback seriously and is immediately investigating and addressing these concerns, including a thorough inspection and necessary maintenance. Please accept our sincerest apologies for falling short of your expectations. We're committed to improving and ensuring such issues are not repeated. Your input is vital, and we appreciate your patience as we work to rectify these problems.

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Avoid.
Absolutely horrible. First face is the wrong room and argued even though we showed the receipt, finally got the correct room. Knew we had 5 people. And first refused to provide more towels and said no extra blanket available, finally got towels and blanket. TV didn't work. Shower didn't work, only tub faucet, the shelf was broken in the bathroom. Dust and grim on the walls. And the first sheets we got where yellow and disgusting. Breakfast was poor only muffins and waffles maker. And no napkins.
Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 26. feb. 2024
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Hope you will consider giving us another chance to exceed your expectations in the future.

4/10 Dårligt

Phil

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The caulking in the bathroom was breaking away from the wall. The floors installed in the bathroom were the wrong type. You should not use slippery tiles in a bathroom. I put the floor towel down and it slid across the floor when I stepped on it and I fell backwards into the tub. There wasn't a do not disturb sign in the room. We had to get one from the front desk and it took awhile for the desk clerk to answer the bell. The so called breakfast was a joke, waffles and dry cereal, no fruit and the mini muffins were so gooey they stuck to the roof of your mouth. The pillows were uncomfortable as well.
Overnattede 2 nætter i februar 2024
Svar fra Sophia CSR den 22. feb. 2024
Hi Phil,We regret the distressing experience you encountered during your stay. Our team takes this feedback seriously and is immediately investigating and addressing these concerns, including a thorough inspection and necessary maintenance. Please accept our sincerest apologies for falling short of your expectations. We're committed to improving and ensuring such issues are not repeated. Your input is vital, and we appreciate your patience as we work to rectify these problems.

8/10 Udmærket

Umer Imam ud

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 23. feb. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Fremragende

Wendy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Sophia CSR den 21. feb. 2024
Hi Wendy,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Fremragende

James

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Great fitness area.
Overnattede 2 nætter i februar 2024
Svar fra Sophia CSR den 19. feb. 2024
Hi James,Thank you for your positive feedback regarding our fitness area! We're delighted to hear that you enjoyed it. We strive to provide excellent amenities for our guests, and we're thrilled that you had a great experience. We look forward to welcoming you back for another enjoyable stay in the future!

8/10 Udmærket

Taryn

Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 20. mar. 2024
Hi Taryn,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.

2/10 Forfærdeligt

Cody

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very unfriendly and rude, which made for an awful check in experience. The facility looks a little rundown on the outside, but is worse on the inside. Holes in stained curtains, mildew, plugs in outlets would fall out easily, and the ways were really thin. I would not recommend this place to anyone.
Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 15. feb. 2024
Hi Cody,We're deeply sorry to hear about your disappointing experience. Please accept our sincere apologies for the subpar service and the condition of your room. Rest assured, we will address these issues promptly to ensure they are resolved and not repeated. We truly value your feedback and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Jaime

Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 13. feb. 2024
Hi Jamie,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

2/10 Forfærdeligt

Shannon

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 12. feb. 2024
Hi Shannon,I'm sorry to hear that you're dissatisfied with your stay. Your feedback is important to us, and we genuinely want to understand the specific issues you encountered. This information will help us identify areas for improvement and ensure a better experience for future guests.

4/10 Dårligt

Falycia

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Sophia CSR den 12. feb. 2024
Hi Falycia,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

8/10 Udmærket

david

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Decent place, clean. Good for a one night stay.
Overnattede 1 nat i januar 2024
Svar fra Sophia CSR den 5. feb. 2024
Hi David,Thank you for your feedback. We're pleased to hear that you found the place decent and clean, suitable for a one-night stay. If there's anything specific you think we can improve upon to enhance the experience, feel free to let us know. We appreciate your stay and hope to have the opportunity to host you again.

8/10 Udmærket

ted

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean room
Overnattede 2 nætter i januar 2024
Svar fra Sophia CSR den 31. jan. 2024
Hi Ted,It's great to hear that you found our rooms clean to your satisfaction. Maintaining high standards of cleanliness is a top priority for us. We look forward to hosting you again soon.

2/10 Forfærdeligt

CJ

Overnattede 1 nat i januar 2024
Svar fra Sophia CSR den 28. jan. 2024
Dear Guest,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

8/10 Udmærket

Alejandra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good service.
Overnattede 2 nætter i januar 2024
Svar fra Sophia CSR den 25. jan. 2024
Hi Alejandra,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.

8/10 Udmærket

Sonya

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The front desk when we checked in was less than helpful. But it was easy to check in. The room was adequate for our needs.
Overnattede 2 nætter i januar 2024
Svar fra Sophia CSR den 19. jan. 2024
Hi Sonya,We regret any inconvenience you experienced with the front desk during check-in. However, we're glad to hear that the check-in process was easy, and that the room met your needs. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 Fremragende

Rafael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Sophia CSR den 14. jan. 2024
Hi Rafael,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Fremragende

Alyssa

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Sophia CSR den 9. jan. 2024
Hi Alyssa,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

6/10 Okay

Joel

Synes godt om: Rengøring, service og personale
Svar fra Sophia CSR den 8. feb. 2024
Hi Joel,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Fremragende

Dane

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Sophia CSR den 30. dec. 2023
Hi Dane,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Fremragende

Sandra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Sophia CSR den 27. dec. 2023
Hi Sandra,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Keith

Overnattede 1 nat i december 2023
Svar fra Sophia CSR den 24. dec. 2023
Hi Keith,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 Fremragende

James, Salina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Sophia CSR den 6. dec. 2023
Hi James,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

bailey

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Sophia CSR den 6. dec. 2023
Hi Bailey,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The hotel was clean and modern. The railroad tracks was near the hotel and you could hear every door slam, so it was noisy. The water took forever to warm up, and once it did was very hard to adjust. So no showers for us.
Overnattede 1 nat i november 2023
Svar fra Sophia CSR den 6. dec. 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2023
Svar fra Sophia CSR den 4. dec. 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4/10 Dårligt

Sandra

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Was a glorified motel 6. Was dirty. Had to go get batteries for tv remote. Tv kept cutting in and out. Seems heat was preset. Couldn’t get it any warmer. No conditioner in shower. No foot towel.
Overnattede 1 nat i november 2023
Svar fra Sophia CSR den 29. nov. 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Udmærket

Chris

Overnattede 3 nætter i november 2023
Svar fra Sophia CSR den 24. nov. 2023
Hi Chris,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Fremragende

Jerald

Overnattede 2 nætter i november 2023
Svar fra Sophia CSR den 6. dec. 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Dani

Synes godt om: Service og personale
Synes ikke om: Rengøring
My room was not cleaned when I had arrived. There were towels in a pile on the bathroom floor and it looked like someone had only haphazardly covered the beds and one of the pillow cases was not clean. On the other hand, it was relatively quiet and I felt safe staying there alone. The staff was also polite.
Overnattede 1 nat i november 2023
Svar fra Sophia CSR den 16. nov. 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!