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Anmeldelser af Crowne Plaza Silicon Valley N - Union City, an IHG Hotel

3.5 out of 5
Crowne Plaza Silicon Valley N - Union City, an IHG Hotel
32083 Alvarado Niles Rd, Union City, CA

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 458 af i alt 1005 anmeldelser" "
Bedømmelse på 8 − Udmærket. 312 af i alt 1005 anmeldelser" "
Bedømmelse på 6 − Okay. 115 af i alt 1005 anmeldelser" "
Bedømmelse på 4 − Dårligt. 57 af i alt 1005 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 63 af i alt 1005 anmeldelser" "

8,6/10

Rengøring

8,4/10

Service og personale

7,8/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Sherry, Inglewood

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not safe doors aren’t locked to the outside. Ice machine broken curtains torn, no room service or dining options during the day microwave is in the lobby and it is too small. Room service come way too early and wakes up the guests
Overnattede 5 nætter i maj 2024

10/10 Fremragende

rashan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff Great service Great property
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Joselette, Fremont

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The sink and the tub were clogged but no one was available to fix. The cleaner opened the door around 9:30am just to ask if we are checking out. She didnt wait for us to open the door. She just opened the door by herself invading our privacy. Not a good experience. Not going back anymore and will tell family and friends.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Nancy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ambiente y locación agradable
Overnattede 1 nat i maj 2024

10/10 Fremragende

Luis, Oakland

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo muy bien
Overnattede 1 nat i maj 2024

10/10 Fremragende

Omar, San Leandro

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place
Overnattede 1 nat i april 2024

4/10 Dårligt

Alex

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Upon check out and upon request, provide a printed receipt of charges. I was denied a copy by the front desk because my reservation was thru a third party (Expedia). I have never had a problem at any hotel getting a copy of my charges. I travel for business often and need this for reimbursement purposes. I have yet to even receive an email copy.
Overnattede 1 nat i april 2024

10/10 Fremragende

abdullah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was great
Overnattede 1 nat i april 2024

4/10 Dårligt

Ismail

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Room had wet misty smell. Broken office chair with a generic Amazon bought cover on it to cover whatever was underneath and dirty stained sofa chair I didn’t even sit on it.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Willie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
easy and simple!
Overnattede 1 nat i marts 2024

6/10 Okay

Rajendra

Synes godt om: Service og personale
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Kim

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Seems like breakfadt should be included
Overnattede 1 nat i marts 2024

10/10 Fremragende

K

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very pleasant. M y only complaint is that the bathroom toiletries provided were too small even for just 1 person, let alone 2. Parking was spacious and very convenient to our room.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Winston, Poughkeepsie

Overnattede 6 nætter i februar 2024

10/10 Fremragende

ZHENYU

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

lana

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointed and Disgusted
Was there for my grandson‘s operation who is only three months old. I was already stressed to begin with. I get to my room there’s no refrigerator. I had to ask for one. I had asked them for extra blankets in the beginning I didn’t get those either. Toilet seat was broken in the bathroom, and by the next morning, I had a colony of ants all in the bathroom. I left my room to go and let them know about what was going on. They didn’t seem interested or just didn’t care. I had to pay an extra charge for my daughter to have breakfast. This is the Crowne Plaza. You would think they would have more respect for themselves and the hotel. The whole ordeal was hideous. It was the worst place I have ever stayed. Unfortunately, I had already paid for the four days to stay there and I was too exhausted to find another place to stay as my grandson. Surgery was the next day. I will never again stay there and to top it all off. It was my birthday, and I thought it would be a nice gift to stay at a nice hotel for myself. Apparently I was wrong.
Ants
Whole colony
Overnattede 4 nætter i februar 2024

6/10 Okay

Dane

Overnattede 2 nætter i februar 2024

2/10 Forfærdeligt

Sean

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The entire hotel is in pretty rough shape. Room was dirty. My room stunk like greasy food. A bunch of the gym equipment was broken/ missing. The restaurant is no longer open after breakfast. This was the worst crown plaza I’ve ever been in.
Overnattede 1 nat i februar 2024

6/10 Okay

Gloria

Rejste med familie
Synes ikke om: Service og personale
Sadly not like we remember when we stayed at Crown back in 2015. We arrived and checked in which was good. We parked around the back where are rooms were and there was broken temper glass in the back. Made us nervous, glass looked pretty recent. There is no longer a bar downstairs. Seems like it's short staffed. Our TV remote was not working just needed batteries. Our rooms were ok, there were water bottles left behind from whoever used the rooms last. Have the pictures to show. We requested room service the second night for beds to be made and towels and bath items needed. NO SHOW. Requested again the third night but the towels were not refilled. Had to call to get towels and was told I needed to go down to go get them because there was no one available to bring them up. Sadly this place is really struggling and definitely not a 8/10. This place has become more like a 4/10. Towels were super stiff. Need some softener on the towels. There are cosmetic defects that need to be done to the inside as well. It's been run down and can use an update.
Overnattede 4 nætter i februar 2024

4/10 Dårligt

George

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring
Breakfast was the best thing just under staffing
Overnattede 5 nætter i januar 2024

10/10 Fremragende

Ricardo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

10/10 Fremragende

Amrit

Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Geoff

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
They broke into my truck broke my window
Overnattede 1 nat i januar 2024

8/10 Udmærket

Cynthia

Overnattede 1 nat i januar 2024

10/10 Fremragende

Eva

Overnattede 1 nat i december 2023

10/10 Fremragende

Angelica

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very central for all activities , close to the freeway , nice and clean . Also love that the have 24 hrs desk service for late check in
Overnattede 1 nat i december 2023

10/10 Fremragende

Jagendar

Overnattede 1 nat i december 2023

8/10 Udmærket

Alfredo

Overnattede 1 nat i december 2023

4/10 Dårligt

Yairi

Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Mandeep

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Kepu

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property was perfectly fine. The issue I have is with the representative from Expedia. I originally booked with a different property which my reservation never showed in their system. Mind you I was at the property for checkin at 8pm! Had the run around a from Expedia and didn’t get to checkin to about almost 2 in the morning! Very bad experience and I honestly don’t think I’ll Be using this website anymore for any future bookings.
Overnattede 1 nat i november 2023
Svar fra Crowne Plaza Response Team den 5. dec. 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Could Be Better
My stay at Crowne Plaza was ok. I wish they had a better late check out request process. I was told I had to call the morning of my check out to ask if I could do a late check out. Not ideal, especially if you really needed a later check out. When I did call they told me the latest I could stay was 12:30pm (check out is normally 12pm). I guess something of better than nothing? Also they need to work on their computer/key system. Everything says check out is at 12pm but my key stopped working at 11am. I had to go back down to the check in desk to have them reactivate it. Then at 11:30am housekeeping came to all how much longer I was going to be in the room. I told them I was told I could stay until 12:30pm. She then asked me how many minute until I was going to be done. I again told her I was told I could stay until 12:30pm. She didn’t really seem to understand or was just irritated with me but she left anyways.
Overnattede 1 nat i december 2023
Svar fra Crowne Plaza Response Team den 5. dec. 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 Forfærdeligt

Leif, MEDFORD

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No working phone, they checked us out at 9 am and housekeeping walked in on me naked. Horrible experience.
Overnattede 1 nat i december 2023
Svar fra Crowne Plaza Response Team den 5. dec. 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Fremragende

Che

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Crowne Plaza Response Team den 5. dec. 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Dårligt

Daniel

Synes ikke om: Rengøring, service og personale
Overnattede 7 nætter i november 2023
Svar fra Crowne Plaza Response Team den 5. dec. 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Gurpreet

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Crowne Plaza Response Team den 29. nov. 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Fremragende

Lema

Overnattede 1 nat i november 2023

10/10 Fremragende

Roberto m

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room very clean spacious comfortable.
Overnattede 2 nætter i november 2023
Svar fra Crowne Plaza Response Team den 20. nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Anson

Overnattede 1 nat i november 2023
Svar fra Crowne Plaza Response Team den 5. dec. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Udmærket

Maria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very clean and the staff was very nice. The room was large & the bed was very comfortable. The only thing was that the restaurant on the property was not very good but there were tons of places to eat in the area.
Overnattede 3 nætter i november 2023
Svar fra Crowne Plaza Response Team den 10. nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Bryan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property
Overnattede 2 nætter i oktober 2023
Svar fra Crowne Plaza Response Team den 3. nov. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Udmærket

Kourosh

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Crowne Plaza Response Team den 30. okt. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

ifran

Overnattede 1 nat i oktober 2023
Svar fra Crowne Plaza Response Team den 15. nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Marisa, Salinas

Overnattede 1 nat i oktober 2023
Svar fra Crowne Plaza Response Team den 13. nov. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Udmærket

Ryan, Minneapolis

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was fine for what I needed: clean, safe, convenient to where I needed to be, and reasonably priced for the area.
Overnattede 2 nætter i oktober 2023
Svar fra Crowne Plaza Response Team den 24. okt. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Udmærket

andre

Overnattede 2 nætter i oktober 2023
Svar fra Crowne Plaza Response Team den 24. okt. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jefferson

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Crowne Plaza Response Team den 17. okt. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Lizeth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very friendly. Nice welcoming establishment.
Overnattede 2 nætter i oktober 2023
Svar fra Crowne Plaza Response Team den 12. okt. 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Forfærdeligt

Gary

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter
Guests were literally yelling in the hallways till 12:45 am, and in the parking lot screaming till 4am. I told the front desk. A lady named Sylvia claiming to be the manager, would not stop to listen to my complaint of the ongoing disturbance. I took a video of it all and will be contacting the hotel for a complete refund.
Overnattede 1 nat i oktober 2023
Svar fra Crowne Plaza Response Team den 11. okt. 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Lucille, Centereach

Rejste med partner
Synes ikke om: Faciliteter
They were very skimpy with toiletries and they left us no coffee or even cups or sugars for our last morning. About 2 hours before check-out they cutoff access to their wifi and sent a message that we are no longer eligible to use their free wifi
Overnattede 3 nætter i oktober 2023
Svar fra Crowne Plaza Response Team den 9. okt. 2023
Thank you for your feedback. We will be addressing your concerns.