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Anmeldelser af The Tynemouth Castle Inn - The Inn Collection Group

4 out of 5
The Tynemouth Castle Inn - The Inn Collection Group
Grand Parade, Tynemouth, North Shields, England

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 45 af i alt 68 anmeldelser" "
Bedømmelse på 8 − Udmærket. 13 af i alt 68 anmeldelser" "
Bedømmelse på 6 − Okay. 8 af i alt 68 anmeldelser" "
Bedømmelse på 4 − Dårligt. 1 af i alt 68 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 68 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

jonathan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Freshly renovated hotel. Nice food options in the pub restaurant.
Overnattede 1 nat i maj 2024
Svar fra Guest Experience den 7. maj 2024
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 Udmærket

christopher

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Art Deco novelty and atmosphere.
Overnattede 2 nætter i april 2024
Svar fra The Tynemouth Castle Inn den 6. maj 2024
Hi there,Thank you for your feedback, we hope to welcome you back soon!Kind regards,

10/10 Fremragende

Teresa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff great food
Overnattede 1 nat i april 2024
Svar fra The Tynemouth Castle Inn den 6. maj 2024
Hi there,Thank you for your feedback, we hope to welcome you back soon!Kind regards,

10/10 Fremragende

lawrence

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location, clean and safe.
Overnattede 2 nætter i april 2024
Svar fra Guest Experience den 24. apr. 2024
Thank you for your feedback. We would love to welcome you back.

8/10 Udmærket

Sheila

Rejste med partner
Nice that hotel outside looks like old Park Hotel. Inside - what a difference. Room was amazing. Menu - not a fan.
Overnattede 2 nætter i april 2024
Svar fra Guest Experience den 22. apr. 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. We update our menus regularly and keep them in line with the current seasons and try to keep a vast variety on each menu but are always grateful to receive feedback on how you believe we can improve your experience. We look forward to seeing you again soon.

10/10 Fremragende

Derek, Barrow-in-Furness

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A first class stay- comfortable with friendly staff
Overnattede 1 nat i april 2024
Svar fra Guest Experience den 22. apr. 2024
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Fremragende

barry

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, helpful staff, with great buffet breakfast
Overnattede 2 nætter i april 2024
Svar fra Guest Experience den 15. apr. 2024
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Fremragende

Matthew

Rejste med familie
Synes godt om: Faciliteter
Everything fine but sometimes a long wait at the bar to get served
Overnattede 2 nætter i marts 2024

10/10 Fremragende

neil

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Indulgence
Excellent - very clean but virtually brand new so you would expect that. Some noise from the metro - may depend on which room you are allocated and some from the air conditioning/ heating unit to the rear of the hotel. Food good, service excellent- staff very friendly.
Overnattede 2 nætter i februar 2024
Svar fra Guest Experience den 15. feb. 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Fremragende

adam

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i februar 2024
Svar fra Guest Experience den 15. feb. 2024
Thank you for your rating. We would love to welcome you back.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Had to keep window closed as trains very close to room were noisy this made it uncomfortably warm. Pillows were very firm. Breakfast could have been hotter. Beautiful hotel though and evening meal was good.
Overnattede 1 nat i februar 2024
Svar fra Guest Experience den 15. feb. 2024
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 Fremragende

John

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2024
Svar fra Guest Experience den 9. feb. 2024
Thank you for your rating. See you again soon.

10/10 Fremragende

Maksym

Overnattede 1 nat i februar 2024
Svar fra Guest Experience den 8. feb. 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Fremragende

John

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Guest Experience den 8. feb. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

craig

Overnattede 1 nat i februar 2024
Svar fra Guest Experience den 8. feb. 2024
Thank you for your rating. We hope to see you again soon.

6/10 Okay

Ian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointed
We thought the position of the check in for the hotel was poorly thought out , being on the opposite side of the hotel from our room, meaning you either have to walk through a busy pub with your luggage or around the outside of the building potentially in bad weather to access your room. Possibly a key card operated entrance accessing the rear car park area may help ? There was no mobile phone coverage while inside the building and when we asked a member of staff to order us a taxi in the evening we were told we would have to go outside to make the call as even their phones wouldn't work. The buffet breakfast, while it looked nicely presented, was barely warm, the hot water for tea was also luke warm and the coffee actually ran out ! We were having breakfast quite early so dont understand why items were cold or ran out? All in all , for nearly £180 we expected much better.
Overnattede 1 nat i januar 2024
Svar fra Guest Experience den 8. feb. 2024
Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

10/10 Fremragende

Patricia

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just refurbished. Could smell new carpets and paint. Excellent for doggy people, both in rooms and bar areas. Great breakfast included. Good for coastal walks and access to Tynemouth beaches and ancient priory.
Overnattede 2 nætter i januar 2024
Svar fra Guest Experience den 8. feb. 2024
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Guest Experience den 2. feb. 2024
Thank you for your rating. We would love to see you again soon.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Guest Experience den 30. jan. 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 Okay

Lisa

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Average
First impressions bar lovely, went to room 146. Very small bathroom lovely great shower. Metro line a stone throw away which wasnt great. And unfortunately the walls paper thin think hugh heffner was next door with the playgirls up all night listening to that not great glad we had no kids.
Overnattede 1 nat i januar 2024
Svar fra Guest Experience den 30. jan. 2024
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed, however, we would always encourage our guests to let us know of anything unexpected. We hope to welcome you back in the future.

10/10 Fremragende

Paul

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really relaxing stay
Overnattede 2 nætter i januar 2024
Svar fra Guest Experience den 16. jan. 2024
Thank you for your rating. We hope to see you again soon.

6/10 Okay

Mrs Elaine

Overnattede 3 nætter i december 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for your rating. We hope to see you again soon.

2/10 Forfærdeligt

Yvonne

Overnattede 2 nætter i januar 2024
Svar fra Guest Experience den 16. jan. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Guest Experience den 16. jan. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

NIgel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
great place to stay in tynemouth
everything was to the highest standard highly recommended.
Overnattede 2 nætter i december 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review.I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overpriced and small but nice pub.
It was a lovely Inn, downstairs a large, super cosy pub made a great ambiance and breakfast was delicious. Unfortunately paying extra for a sea view to end up with a window facing the park (you could see the sea if you leaned out of the window..) The rooms are tiny and it may have been due to Christmas time, but we found it extremely overpriced for what it was.
Overnattede 4 nætter i december 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Fremragende

Tina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
Beautiful hotel in a prime location. Clearly had a refurbishment recently which shows as the hotel is immaculate.
Overnattede 1 nat i december 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

6/10 Okay

Simon

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Posher Premier inn
Feels odd checking in without a lobby. Walking your bags through a bar doesn’t seem right. Check in wax efficient and the room was big and well appointed. However it feels like a new, slightly up market premier inn. For the money I paid I expected a bit more tbh. Breakfast was good - if you like cooked breakfasts. Not loads of other foods to chose from.
Overnattede 1 nat i december 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for taking the time to send us your feedback. At The Inn Collection Group, our aim is to stay true to our pub roots and provide a comfortable and relaxing inn where everyone would like to eat, drink, sleep, and explore from. We thrive to maintain our high standards across the board with the warmest of welcomes and outstanding customer service. I apologise you felt we have missed the mark.

10/10 Fremragende

THOMAS

Synes godt om: Rengøring
Overnattede 1 nat i december 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for your rating. We hope to see you again soon.

8/10 Udmærket

Kerry

Overnattede 1 nat i december 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Emma

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Guest Experience den 20. dec. 2023
Thank you for your rating. We would love to see you again soon.

10/10 Fremragende

Phil

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Just a total impressive hotel
Overnattede 1 nat i december 2023
Svar fra Guest Experience den 18. dec. 2023
Thank you so much for your kind words. We would love to welcome you back.

8/10 Udmærket

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Guest Experience den 20. dec. 2023
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Ben

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great in every area. Comfortable room with good facilities, nice decor in hotel and bar, nice food. Keep it up
Overnattede 1 nat i december 2023
Svar fra Guest Experience den 18. dec. 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Fremragende

Paul

Overnattede 1 nat i december 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Alex

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
First time there
Great location - great atmosphere- very good
Overnattede 2 nætter i december 2023
Svar fra Guest Experience den 18. dec. 2023
Thank you for your feedback. We would love to welcome you back.

10/10 Fremragende

Colin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great refurbished hotel.
Only been reopened about four weeks ago after a complete refurbishment. Stayed for two night's and wish I'd stayed a little longer. The room was great, breakfast plentiful and staff provided a great service. Didn't have an evening meal at the hotel but what I did see coming out of the kitchen look good. I would definitely stay at this hotel when visiting family again in the North East and next time would dine in the evening.
Overnattede 2 nætter i december 2023
Svar fra Guest Experience den 18. dec. 2023
We would love to welcome you back. Thank you for your review.

10/10 Fremragende

Corinna

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nettes Hotel mit sehr gemütlichem Restaurant/ Pub, klasse Frühstück und komfortablen Zimmern. Sehr nettes Personal. Habe mich sehr wohl gefühlt
Overnattede 2 nætter i december 2023
Svar fra Guest Experience den 18. dec. 2023
We are so glad you felt comfortable. We would love to welcome you back soon.

8/10 Udmærket

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Guest Experience den 18. dec. 2023
Thank you for your rating. We hope to see you again soon.

10/10 Fremragende

Pauline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Really lovely hotel with excellent customer service the staff were all reall friendly and helpful. Had the carvery for sunday lunch which was delicious and good value for money. Will definitely stay again
Overnattede 1 nat i december 2023
Svar fra Guest Experience den 6. dec. 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Udmærket

J

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was very good and service very good Breakfast was similar to other buffet's offered at similar hotels. Reception is unusual, being in the bar?
Overnattede 1 nat i november 2023
Svar fra The Tynemouth Castle Inn den 1. dec. 2023
Hi there,Thanks for your feedback, I'm glad you enjoyed your stay with us! Hopefully we will see you again very soon.

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Well worth a visit
From check in to check out brilliant Staff very helpful the room was immaculate restaurant was very busy waited fifty minutes after ordering but meal was well waiting for it was beautiful Breakfast had plenty of choice Well worth a visit We will definitely be returning
Overnattede 1 nat i november 2023
Svar fra The Tynemouth Castle Inn den 25. nov. 2023
Hi there,Thank you so much for your feedback and we look forward to having you again in the future!Kind regards,

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Birthday weekend
Lovely recently refurbished hotel. In a great location with a great bar and restaurant.Staff were all so pleasant and very helpful. Our room was spacious with a sea view and balcony. Definitely will stay here again.
Overnattede 2 nætter i november 2023
Svar fra The Tynemouth Castle Inn den 25. nov. 2023
Hi there,Thank you so much for your feedback and we look forward to having you again in the future!Kind regards,

10/10 Fremragende

Andrew

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had a lovely room with a sea view would definitely recommend staying here to anyone
Overnattede 1 nat i november 2023
Svar fra The Tynemouth Castle Inn den 19. nov. 2023
Hi there,It looks like you really enjoyed your stay with us! Thank you for your feedback and we hope to see you again soon. Kind regards

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A Tynemouth treat
A excellent, newly refurbished hotel, which was a joy to stay in for 3 days. Our room was spacious and comfortable. Missing was a suitcase stand. A lovely menu in the bar/restaurant, although very pricey. Breakfast was the full English, spoilt by being cold half way through eating due to cold plates and insufficient heat at the servery. On day one the scrambled egg was cold at start. That said, quite nice. The staff were great and friendly and couldn’t do enough for you. I wish the new venture all success.
Overnattede 3 nætter i november 2023
Svar fra Guest Experience den 14. nov. 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.