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Anmeldelser af Hotel Indigo Newcastle, an IHG Hotel

4 out of 5
Hotel Indigo Newcastle, an IHG Hotel
2/8 Fenkle Street, Newcastle-upon-Tyne, England

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 577 af i alt 946 anmeldelser" "
Bedømmelse på 8 − Udmærket. 238 af i alt 946 anmeldelser" "
Bedømmelse på 6 − Okay. 87 af i alt 946 anmeldelser" "
Bedømmelse på 4 − Dårligt. 27 af i alt 946 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 17 af i alt 946 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

8,6/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Charlotte

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i december 2018

10/10 Fremragende

Dennis, Silkeborg DK

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excelent restaurant.
Great hotel with an excelent service and the food is superb.

8/10 Udmærket

Bob

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would have preferred buffet breakfast and more dining options. Tea but no coffee provided in the room Room temperature adjustment very good and adequate sockets and usb outlets along with mini fridge.
Overnattede 1 nat i maj 2024
Svar fra Reservations den 23. maj 2024
Hi Bob,Thank you for taking the time to leave us a review after your recent stay with us.Great to see you enjoyed your time with us!Hopefully we'll see you again soon.Kindest regards,Freya

10/10 Fremragende

Angela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I think the carpet on the 3rd floor landing had literally just been laid,as was still carpet fluff on it.Smelt lovely.Room was immaculate,lots of little nice touches xx
Overnattede 1 nat i maj 2024
Svar fra Hotel Indigo Newcastle den 6. maj 2024
Thank you for taking the time to leave us a review. We're so glad you enjoyed your stay and liked the new rooms!

10/10 Fremragende

roger

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great room Great location
Overnattede 2 nætter i marts 2024
Svar fra Hotel Indigo Newcastle den 1. apr. 2024
Dear Roger,Thank you for taking the time to leave us a 10 out of 10 rating!

10/10 Fremragende

Alexandra

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean and spacious, with lovely welcoming staff. Great location.
Overnattede 1 nat i marts 2024
Svar fra Hotel Indigo Newcastle den 1. apr. 2024
Dear Alexandra,Thank you for taking the time to leave us a 5 out of 5 rating!

8/10 Udmærket

Paula

Overnattede 1 nat i marts 2024
Svar fra Reservations den 15. apr. 2024
Hi Paula,Thank you for taking the time to rate your recent stay with us.Fantastic to see that you had a great time at the hotel. Hopefully we'll see you again soon.Kindest regards,Freya

10/10 Fremragende

Amanda

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Reception team were great, very friendly. Breakfast excellent. Would be great if there was bottled water in the bedrooms
Overnattede 1 nat i marts 2024
Svar fra Hotel Indigo Newcastle den 25. mar. 2024
Dear Amanda, Thank you for taking the time to leave us feedback and your kind words for the staff. We're so glad to that you enjoyed the breakfast. The next time you join us, you'll be able to find complimentary bottled water in the mini fridge. We hope to see you again soon. Kind regards, Bernie Reservations

4/10 Dårligt

Mark

Overnattede 1 nat i februar 2024
Svar fra Hotel Indigo Newcastle den 5. mar. 2024
Hi Mark, Thank you for taking the time to rate your stay. We hope to see you again once our refurbishment is complete to give us a chance to improve your experience with us. Kindest regards, Bernie Reservations

6/10 Okay

craig

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Its been better
Given the limited breakfast facilties they made a really good job of it. However having the cleaners enter our room twice whilst there was annoying. Dealt with locally by the management swiftly tho
Overnattede 1 nat i februar 2024
Svar fra Hotel Indigo Newcastle den 5. mar. 2024
Hi Craig, Thank you for taking the time to leave us feedback. We're glad that you enjoyed the breakfast & that management were able to assist with your issue. We hope to see again once the refurbishments are complete. Kindest regards, Bernie Reservations

10/10 Fremragende

leo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
staff were super chill.. really loved that one guy
Overnattede 1 nat i februar 2024
Svar fra Hotel Indigo Newcastle den 5. mar. 2024
Hi Leo, Thank you for taking the time to leave us feedback. We hope to see you again soon. Kindest regards, Bernie Reservations

10/10 Fremragende

Fiona

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Hotel Indigo Newcastle den 5. mar. 2024
Hi Fiona, Thank you for taking the time to rate your stay. We hope to see you again soon. Kindest regards, Bernie Reservations

10/10 Fremragende

Kevin

Overnattede 1 nat i februar 2024
Svar fra Hotel Indigo Newcastle den 25. mar. 2024
Dear Kevin, Thank you for taking the time to leave us a review. We're glad to see that you enjoyed your stay. Kind regards, Bernie Reservations

10/10 Fremragende

Lindsay

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable and private
Overnattede 1 nat i februar 2024
Svar fra Hotel Indigo Newcastle den 4. mar. 2024
Hi Lindsay,Thank you for taking the time to leave us feedback. We're glad you enjoyed your stay with us and hope to welcome you back into the neighbourhood again soon.Kindest regards,Bernie Reservations

4/10 Dårligt

Andy

Rejste med partner
After paying received 6 emails stating there was no bar, kitchen, restaurant, and breakfast would be served in the foyer and eaten elsewhere. Room 334. Ancient bed divan even older mattress, dirty floor with hair, fluff and cotton buds. Loo seat wrong size and shape. We complained after two almost sleepless nights a received a twin bed room. Better bed better sleep. Parking was £14 per 24 hours.
Overnattede 3 nætter i februar 2024
Svar fra Hotel Indigo Newcastle den 4. mar. 2024
Hi Andy,Thank you for taking the time to leave us feedback. We're so sorry for your subpar experience you have had with us. We hope you will give us a chance to impress you once the refurbishments are complete. Kindest regards,Bernie Reservation

10/10 Fremragende

Karen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
One night stay with my daughter
I cannot fault the hotel . You wouldn’t have know there were renovations going on apart from the breakfast but it was fabulous . Huge choice of cold and hot food and drinks with little bags to take up to your room and there were comfy seats in the room anyway so we sat and watched TV at the same time . Comfy bed and v friendly staff
Overnattede 1 nat i februar 2024
Svar fra Hotel Indigo Newcastle den 4. mar. 2024
Hi Karen,Thank you for taking the time to leave us feedback. We're so glad you enjoyed your stay with us and hope to welcome you back to the neighbourhood again soon. Kindest regards,Bernie Reservations

6/10 Okay

Nicola

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Staff are lovely. Hotel is being refurbished limiting the food offer. Room a little bit scruffy. Some noise from corridors & street.
Overnattede 1 nat i februar 2024
Svar fra Hotel Indigo Newcastle den 4. mar. 2024
Hi Nicola,Thank you for taking the time to leave us feedback. We appreciate your kind words for the staff. We hope to see you again once our refurbishment is complete to give a better experience.Kindest regards,Bernie Reservations

2/10 Forfærdeligt

Tracey

Overnattede 1 nat i januar 2024
Svar fra Hotel Indigo Newcastle den 4. mar. 2024
Hi Tracey,Thank you for taking the time to rate your stay. We hope to see you again once our refurbishment is complete to give us a chance to improve your experience with us.Kindest regards,Bernie Reservations

6/10 Okay

Julia

Synes godt om: Rengøring, service og personale
Unfortunately was put into a disabled room which felt very barn like and space. The bed was very hard but with a dip in the middle, so fairly uncomfortable. The hotel was dated ( but under improvement). The staff were very pleasant.
Overnattede 1 nat i januar 2024
Svar fra Hotel Indigo Newcastle den 4. mar. 2024
Hi Julia,Thank you for taking the time to leave us feedback. We appreciate your kind words for the staff. The room type you booked (Premium Room, 1 King Bed, Accessible) has been design with wheelchairs in mind, hence the extra space. If you choose to return to us, I recommend booking a "Standard Room, 1 King Bed" or "Premium Room, 1 King Bed (Unstocked MiniFridge)". We hope to see you again once our refurbishment is complete to give a better room experience.Kindest regards,Bernie Reservations

6/10 Okay

Barrie

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i januar 2024
Svar fra Hotel Indigo Newcastle den 4. mar. 2024
Hi Barrie,Thank you for taking the time to rate your stay. We hope to see you again once our refurbishment is complete to give us a chance to improve your experience with us.Kindest regards,Bernie Reservations

6/10 Okay

Andrea

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Disappointed
Good location, staff excellent. Room terrible bed was 2 singles pushed together, shower hanging off , very tired room
Overnattede 1 nat i december 2023
Svar fra Hotel Indigo Newcastle den 4. mar. 2024
Hi Andrea,Thank you for taking the time to leave us feedback. We appreciate your kind words for the staff. I'm sorry to see that your room experience was poor. We hope to see you again once our refurbishment is complete to give a better room experience.Kindest regards,Bernie Reservations

10/10 Fremragende

Jack

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Hotel Indigo Newcastle den 4. mar. 2024
Hi Jack,Thank you for taking the time to rate your stay. We hope to see you again soon.Kindest regards,Bernie Reservations

10/10 Fremragende

Mark

Overnattede 1 nat i december 2023

10/10 Fremragende

Helen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fabulous stay again
Early check in at 2pm, taxi booked by reception to our venue for 3pm, nothing was too much trouble x our 3rd stay here and won't be our last.
Overnattede 1 nat i december 2023

8/10 Udmærket

Lee

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Party in the Toon
This hotel is a perfect location for exploring Newcastle. Car park is a little small but there are many alternatives. Breakfast seamed expensive, so we popped to pub nearby. The Hotel itself was clean and perfect for the one night stay.
Overnattede 1 nat i december 2023

10/10 Fremragende

Julian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

10/10 Fremragende

Christopher

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location, clean room. Fairly small bar but to be expected in City Centre.
Overnattede 1 nat i december 2023

8/10 Udmærket

Graeme

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
xmas shopping break
Overnattede 2 nætter i december 2023

10/10 Fremragende

Scott

Overnattede 1 nat i december 2023

8/10 Udmærket

Spencer

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
It’s alright. No as good as the other indigo hotels, not sure I’ll be returning
Overnattede 2 nætter i november 2023
Svar fra Reservations den 24. nov. 2023
Hi Spencer,Thank you for taking the time to leave a review.I'm glad you mostly enjoyed your time at the hotel, despite feeling that other Hotel Indigo's have given you a better experience in the past.We are frequently making improvements to the hotel and the guest experience, so I do hope you stay with us again in the future.Kindest regards,Freya

10/10 Fremragende

Danusha

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The Colleagues Shine!
This is my favourite hotel to stay at in Newcastle when I travel for business. I've been here multiple times over the past year and I have always found the rooms to be of a high standard, the food fantastic and the colleagues 1st class across all aspects of the hotel's operation. A highlight for me is always breakfast service - I cannot fault them. The team always remember me and make me feel so welcome every time I stay, such an important aspect of hospitality that they truely nail every time! I would recommend this hotel to anyone who is looking for a place to stay in the city (car park on site is an added bonus!).
Overnattede 1 nat i november 2023
Svar fra Reservations den 23. nov. 2023
Hi Danusha,Thank you so much for taking the time to leave this lovely review.Your kind words have been passed along to the team. Hopefully we will see you again soon!Kindest regards,Freya

10/10 Fremragende

Terri

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Reservations den 23. nov. 2023
Hi Terri,Thank you for the 10/10 review. Great to see you had a fantastic stay. Come again soon!Kindest regards,Freya

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Reservations den 23. nov. 2023
Hi Anonymous,Thank you for the 10/10 review! Fantastic to see you had a great stay. Hopefully we see you again soon.Kindest regards,Freya

10/10 Fremragende

Brett

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Reservations den 23. nov. 2023
Hi Brett,Thank you for taking the time to rate us 5/5! Great to see you enjoyed your stay. Hopefully we'll see you again soon.Kindest regards,Freya

6/10 Okay

Gary

Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Good location - OK hotel
OK but bed not very comfortable and bathroom looking very tired
Overnattede 1 nat i november 2023
Svar fra Reservations den 23. nov. 2023
Hi Gary,Thank you for taking the time to leave some feedback regarding your recent stay with us.I'm sorry to see that you found the bed uncomfortable during your stay, but I'm glad that your overall experience was okay.Hopefully we will see you again some other time.Kindest regards,Freya

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Reservations den 23. nov. 2023
Hi Anonymous,Great to see you had a 10/10 experience during your stay at the hotel! Hopefully we will see you again soon.Kindest regards,Freya

4/10 Dårligt

Feng

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Reservations den 23. nov. 2023
Hi Feng,Thank you for taking the time to leave a score for your recent stay with us.I'm sorry to see that your stay was not a 10/10. I hope you managed to speak to a team member at the time to receive assistance.Kindest regards,Freya

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wow
Great room and a large balcony space complete with furnishing! Complimentary snack and drink in the fridge + the check out at Noon! Amazing experience
Overnattede 1 nat i november 2023
Svar fra Reservations den 8. nov. 2023
Hi Anonymous,Thank you so much for leaving a great review! Lovely to see that you enjoyed your stay. I hope you got some good weather while you were here so you could enjoy some time on the balcony!Hopefully we can welcome you back again soon.Kindest regards,Freya

6/10 Okay

Richard

Overnattede 1 nat i november 2023
Svar fra Reservations den 8. nov. 2023
Hi Richard,Thank you for taking the time to rate your recent stay with us. I hope you enjoyed your stay, and that you come back to visit soon.Kindest regards,Freya

8/10 Udmærket

Kwong Yiu Daniel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
OK
Overnattede 3 nætter i september 2023
Svar fra Reservations den 8. nov. 2023
Hi Kwong Yiu Daniel,Thank you for taking the time to rate your recent stay with us.Great to see you had an enjoyable experience.Come again soon!Kindest regards,Freya

8/10 Udmærket

Kody

Overnattede 1 nat i oktober 2023
Svar fra Reservations den 1. nov. 2023
Hi Kody,Thank you so much for taking the time to rate your recent stay with us.Hopefully we will see you again soon.Kindest regards,Freya

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Reservations den 25. okt. 2023
Hi David,Thank you for taking the time to rate your recent stay with us.We hope to see you again soon.Kindest regards,Freya

10/10 Fremragende

Jessica

Overnattede 1 nat i oktober 2023
Svar fra Reservations den 25. okt. 2023
Hi Jessica,Thank you for taking the time to rate your recent stay with us. Fantastic to see you had a 10/10 experience!We hope to see you again soon.Kindest regards,Freya

10/10 Fremragende

Tracey

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
Enjoyed our stay. As soon as we got there, we was pleasantly upgraded. Receptionist was very helpful and polite. Room: kingsize balcony room, very clean comfy bed and pillows very quiet. Location: perfect proxomity to places with walking distance
Overnattede 1 nat i oktober 2023
Svar fra Reservations den 25. okt. 2023
Hi Tracey,Thank you so much for taking the time to leave a great review!I'm glad you enjoyed your experience at the hotel.Kindest regards,Freya

8/10 Udmærket

Kevin

Overnattede 1 nat i oktober 2023
Svar fra Reservations den 25. okt. 2023
Hi Kevin,Thank you for taking the time to rate your recent stay with us.We hope to see you again soon.Kindest regards,Freya

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnight trip
Overnight trip to attend a concert. Location was very good. Staff were lovely and friendly. Parking was convenient but bays were tight. Standard room was comfortable and a good size. Breakfast was good but being served half a mushroom etc seemed a little mean. The hotel was very clean, although husband found biscuit crumbs under the phone though which he found amusing. Overall would recommend.
Overnattede 1 nat i oktober 2023
Svar fra Reservations den 20. okt. 2023
Hi Anonymous,Thank you for taking the time to leave a great review regarding your recent stay.I'm so glad you had an enjoyable time at our hotel and in Newcastle.Hopefully we will see you again soon.Kindest regards,Freya

10/10 Fremragende

Arnette

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful and comfortable room. Nice soap and shampoo. Excellent food. Bathroom exhaust fan didn't work so there was condensation on everything after a shower.
Overnattede 2 nætter i september 2023
Svar fra Reservations den 19. okt. 2023
Hi Arnette,Thank you for taking the time to leave us a great score and kind comments regarding your recent stay.Great to see you enjoyed your stay and some excellent food, despite your bathroom extractor fan causing some condensation. I hope this issue was resolved for you at the time, or that it did not effect your experience in a negative way.Hopefully we can welcome you back to the hotel soon.Kindest regards,Freya

6/10 Okay

Valerie

Overnattede 5 nætter i september 2023
Svar fra Reservations den 19. okt. 2023
Hi Valerie,Thank you for taking the time to rate your recent stay with us.Hopefully we will see you again soon.Kindest regards,Freya

8/10 Udmærket

Sophie

Overnattede 1 nat i oktober 2023
Svar fra Reservations den 12. okt. 2023
Hi Sophie,Thank you for taking the time to rate your recent stay with us. Great to see you enjoyed your time at the hotel. Hopefully we'll see you again soon.Kindest regards,Freya

10/10 Fremragende

stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
concert in city hall
loved our stay staff fabulous great breakfast and central for newcastle.
Overnattede 1 nat i oktober 2023
Svar fra Reservations den 12. okt. 2023
Hi Stephen,Thank you for taking the time to rate your stay a score of 10! Great to see you enjoyed your time in Newcastle. Hopefully we will see you again soon!Kindest regards,Freya