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Anmeldelser af Alloggio Hanbury Mayfield

2.5 out of 5
Alloggio Hanbury Mayfield
87 Hanbury St, Mayfield, NSW

Anmeldelser

5,8
Bedømmelse på 10 − Fremragende. 3 af i alt 18 anmeldelser" "
Bedømmelse på 8 − Udmærket. 5 af i alt 18 anmeldelser" "
Bedømmelse på 6 − Okay. 2 af i alt 18 anmeldelser" "
Bedømmelse på 4 − Dårligt. 2 af i alt 18 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 6 af i alt 18 anmeldelser" "

6,0/10

Rengøring

5,6/10

Service og personale

5,4/10

Faciliteter

5,2/10

Overnatningsstedets tilstand og faciliteter

4,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Kenneth

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very kind of the customer service officer, who called me saturday morning, to relocate me to ALLOGGIO THORNTON for the night. Much nicer accommodation!
Overnattede 1 nat i februar 2024
Svar fra Alloggio Hanbury Mayfield den 5. feb. 2024
Hi Kenneth, Thank you for giving us a good star rating. We aim to serve you the best we can and are glad we delivered. We are excited to have you back soon!

2/10 Forfærdeligt

Andrew

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2023
Svar fra Alloggio Hanbury Mayfield den 17. maj 2023
Hi Andrew, we wish your experience could have been better and we apologise for any inconvenience. We hope for another chance to serve you better in the future.

4/10 Dårligt

John

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tired & sad
Very average, no pin for door could not get into room !! Bathroom very sad needing major clean. Cannot add photos to site ??
Overnattede 1 nat i januar 2023
Svar fra Alloggio Hanbury Mayfield den 8. feb. 2023
Hi John, We are truly sad about your negative experience. We encourage our guests to contact us if something's faulty at the property, especially if it is not cleaned to your satisfaction upon arrival. Rest assured that we are on top of this. We will coordinate with our housekeeping team for necessary action. We hope to serve you better in the future.

2/10 Forfærdeligt

Lesley

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not much at all. Extremely noisy and dirty and the room absolutely stunk. We opened the fridge and the smell was disgusting.
Svar fra Alloggio Hanbury Mayfield den 10. jan. 2023
Hi Lesley, We appreciate your review. It is always our goal to serve to make your stay as comfortable as possible and we are sorry that’s not what you have experienced. We want to assure you that we are on top of this and have already shared your review with the appropriate team. We hope to serve you better in the future.

2/10 Forfærdeligt

Ben

Rejste med familie, Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
DO NOT STAY HERE. Had bed bugs and baby cockroaches in our beds, had to drive all the way home cos it was too late to find alternate accommodation then got refused a refund from the hotel. Would not recommend to anyone.
Overnattede 1 nat i december 2021
Svar fra Emmanuel den 30. dec. 2021
Very sorry to hear you did not enjoy your stay with us but thank you for letting us know about the pest problem we were able to get on to it straight away and get it resolved straight away. A full refund was given back.

2/10 Forfærdeligt

Thomas

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room stunk of cigarettes and poo. Would not recommend.
Overnattede 1 nat i december 2021

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Do not stay at this property it is not safe! The one night I stayed was the most frightening experience of my life. I do not recommend this accommodation to anyone. The property has a locked entry and no staff onsite. The 'facility' accommodates mental health patients alongside regular unsuspecting guests. The night I was there, one of the tenants had a psychotic episode. I was subjected to screaming, banging and wailing all night. At one point through the night I looked outside to see if anyone was hurt, someone was running down the hallway with a knife. The person banged on my door and tried to get in, I was terrified. I called the Police for help, however prior to their arrival; the psychotic person broke a window downstairs and smashed furniture, then ran away screaming welding a knife. The Police stated that the facility was once a nice bed and breakfast, before it turned into a med stay. When I tried to contact the Manager of the facility (I got an answering machine) and left a message. I left the property early that morning and found more suitable and safe accommodation. Later that day a staff member called and stated that I would be fully refunded. I paid $1,149 and was refunded $1,046.94 after 3 days. I still had to pay for a night of hell and definitely the worst night of my life. Other reviews noted the smell in the hallway, well I agree...it was horrendous, kind of like vomit and garbage mixed together. I understand now why the kitchen had no equipment.
Overnattede 11 nætter i juni 2021
Svar fra Grace den 15. jul. 2021
Hello Valued Guest and thank you for your feedback. We apologise for any inconvenience the incident has caused you, however, that is only an isolated case and that tenant have been moved out. Our hotel is not a med facility and this instance only happened once. Our property has also been cleaned up (the hallway you mentioned), and we have our housekeeping team that makes sure the entire property is ready and clean for all our guests. Our hotel is well taken cared of by our team and we assure our guests that incident will not happen again.

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The shower was not clean and the room give too much small . Maybe someone smoke inside. The blanket give small. The room is not for family living.
Overnattede 1 nat i oktober 2020

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The size of the room was Ok. It was just the odour in the passage and the kitchen sink was always dirty, whilst one the microwaves was filthy.
Overnattede 3 nætter i maj 2020

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
S Awesome place I will definitely coming back. The room clean the location awesome so close to everything that U will ever needed
Overnattede 1 nat i marts 2020
Svar fra The Alloggio Team den 15. mar. 2020
Thank you for your feedback. We are pleased you enjoyed your stay with us and we look forward to welcoming you in the near future.

8/10 Udmærket

Sam

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean, quiet room and good price . It needs little maintenance such as loosen shower head, remote battery.
Overnattede 1 nat i januar 2020
Svar fra Alloggio Hotels den 1. mar. 2020
Thank you for your feedback.

10/10 Fremragende

Verificeret rejsende

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was very close to the main street , with onsight parking, ment it was easy to walk to my appointment. Noise was not a problem, however the bed was too soft for my liking. Overall had a pleasant stay.
Overnattede 2 nætter i januar 2020
Svar fra Alloggio Hotels den 1. mar. 2020
Thank you for your feedback.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2020
Svar fra Alloggio Hotels den 1. mar. 2020
Thank you for your feedback.

10/10 Fremragende

Mariano

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2019
Svar fra Alloggio Hotels den 1. mar. 2020
Thank you for your feedback.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The best thing is that wonderful location! Close to the Main Street of Mayfield and it’s fabulous ambience. However, the loo leaked, the button fell off when pressed, and the bed could have been better.
Overnattede 2 nætter i december 2019

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale
We didn’t like: *the lack of information about the code until we arrived and had to phone for it. It could have been emailed ahead of time. *the stiffness of the front door - we thought it was locked!!! *the lack of lighting in the hall - we had to use a torch to use the key to our room. *the useless lamp in the bedroom - we had to call again for it to be replaced.
Overnattede 1 nat i oktober 2019

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was just taken over by new owners and I had trouble with the people on the phone because it was new. They put me through to the owner who was extremely helpful and easy to talk to.
Overnattede 2 nætter i oktober 2019