Udendørsområde

Anmeldelser af voco Times Square South New York, an IHG Hotel

3.5 out of 5
voco Times Square South New York, an IHG Hotel
341 West 36th Street, New York, NY

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 511 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 320 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 104 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 34 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 32 af i alt 1001 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,2/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Lars

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
They write that they have a fitness room but I’m afraid that is a joke - I have never seen such a poor excuse for a fitness room before. Besides that the hotel is okay
Overnattede 7 nætter i februar 2024
Svar fra Customer Service den 24. feb. 2024
Lars, we appreciate your feedback. We're sorry to hear that our exercise facilities didn't meet your expectations. We strive to provide a variety of amenities suitable for various fitness levels. As for the rest of your experience, we're glad to know that you found it satisfactory. Your observations will guide us in improving our offering for future guests. We hope to have the opportunity to serve you again in the future.

6/10 Okay

Christian Peter

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Hotellet er godt nok bortset fra deres fitness som er meget mangelfuldt. Sengen var rigtig god og det samme med badeværelset. Lidt småt med plads og ingen skabe men ellers ok.
Overnattede 4 nætter i november 2023
Svar fra Customer Service den 13. nov. 2023
Christian, tak for din feedback. Vi sætter pris på, at du anerkender komforten på dit værelse og kvaliteten af vores faciliteter. Vi er kede af at høre om dine bekymringer med vores fitnessfaciliteter og begrænset plads. Vi vil tage højde for dette ved fremtidige forbedringer. Vi håber, at vi stadig kan byde dig velkommen tilbage i fremtiden.

10/10 Fremragende

Nona

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2023
Svar fra Customer Service den 3. okt. 2023
Nona, we're thrilled your stay at voco Times Square South New York, an IHG Hotel earned top marks! We sincerely appreciate your positive feedback and look forward to welcoming you back in the near future. Thank you for choosing us for your stay in New York.

8/10 Udmærket

Klaus

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very kind staff, and good rooms. Air conditioner a bit noisy
Overnattede 5 nætter i juli 2023
Svar fra Customer Service den 12. jul. 2023
Hello Klaus,Thank you for taking some time to leave us a review about your stay at voco Times Square South New York, an IHG Hotel. We are sincerely delighted to hear about your recognition of our diligent staff and the accommodations provided. Our team works persistently to ensure all our guests feel welcomed and comfortable during their stay. Having this effort acknowledged means a great deal to us.We've taken note of the commendation you've made about our rooms. Our prime focus is to offer our guests comfortable and well-equipped rooms to ensure a relaxing stay, so we're thrilled that this aspect of our hotel met your expectations.However, we've also taken note of your comment about the air conditioning unit. Guest comfort is our topmost concern and we deeply regret that the noise from the air conditioning might have disrupted your stay to some extent. We apologize for this and assure you that our maintenance team will be notified of this issue. Knowing that our HVAC system could do with some improvements, we will prioritize examining our system carefully and ensure that necessary adjustments are carried out to minimize any noise it might cause. A peaceful environment is what we aim for, and we are already taking action in rectifying these concerns.Again, Klaus, we are grateful for your feedback which helps us indentify the areas where we may improve. Thank you for staying with us at the voco Times Square South New York, an IHG Hotel. We are looking forward to the opportunity of serving you again and ensuring your next visit is even more pleasant and comfortable.

6/10 Okay

Ivar

Rejste med familie
Synes godt om: Rengøring, service og personale
Random hotel
rent og fint men lidt kedeligt. Mindre værelser med kedelig indregning, lidt kedelig morgenmad. Alt i alt fint men lidt kedeligt
Overnattede 1 nat i juli 2022
Svar fra Meagan D. - Assistant General Manager den 20. jul. 2022
Hi Ivar, Thank you for providing feedback of your recent stay with us here at the voco Times Square South. We are sorry for not meeting your expectations. We do hope to welcome you back again in the near future to show you that your unsatisfactory stay was an exception.

8/10 Udmærket

Pratikkumar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 24. maj 2024
Pratikkumar, thank you for taking the time to rate your stay at voco Times Square South New York, an IHG Hotel. The team is pleased to see that you had a positive experience. We hope to welcome you back on your next visit to New York!

10/10 Fremragende

Andrea

Rejste med familie
The front staff are very friendly
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 16. maj 2024
Andrea, thank you for your kind words! The team members at voco Times Square South New York, an IHG Hotel, always strive to provide a warm and welcoming experience. We hope to see you again soon!

10/10 Fremragende

Victoria

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Grate hotel, grate staff! Easy to walk to places or the subway
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 16. maj 2024
Victoria, thank you for your wonderful feedback! The team at voco Times Square South New York, an IHG Hotel, is thrilled to hear you enjoyed your stay and found our location convenient. We're looking forward to welcoming you back soon!

4/10 Dårligt

Asmaa

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 13. maj 2024
Asmaa, it's disappointing to note your rating without specific comments. We value feedback to commit ourselves to continuous improvement. If there were particular aspects of your stay that did not meet your expectations, we encourage you to share details at your earliest convenience. We hope for a chance to deliver a more satisfying experience in the future.

10/10 Fremragende

Victoria, Freeland

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was clean and comfortable, and the staff very friendly and helpful. It is close to Penn Station, which is what I needed for this trip, and to various dining options. The bathroom was a mixed bag. The shower was new and spacious, but the sink and counter were very tiny and awkwardly designed on an angle. Water went everywhere no matter now careful I was when I tried to use it. But otherwise the room was good.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 10. maj 2024
Victoria, it's delightful to hear your positive feedback regarding the cleanliness, comfort and prime location of the voco Times Square South New York, an IHG Hotel. Our team members are thrilled to know that you found them helpful and friendly. We appreciate your constructive feedback on the bathroom amenities, specifically the sink and counter design. Your comments will certainly inform our ongoing efforts to improve our guest experience. We're glad to know that, overall, you enjoyed your stay with us and we look forward to welcoming you back.

10/10 Fremragende

Tracey

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Voco was a pleasant surprise. Everything about this property was enjoyable.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 7. maj 2024
Tracey, we're thrilled that voco Times Square South New York, an IHG Hotel was a pleasant surprise for you. It's great to hear that all aspects of your visit were enjoyable. Thank you for leaving a review on Expedia. We hope to welcome you back in the future.

8/10 Udmærket

Jalen

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 7. maj 2024
Jalen, thank you for giving voco Times Square South New York, an IHG Hotel a high rating on Expedia. We are glad to know that you enjoyed your stay with us. We strive to provide the best experience for our guests and your rating shows us that we are doing something right. We hope to welcome you back on your next visit to New York.

8/10 Udmærket

Laura

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tutto ok
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 28. apr. 2024
Laura, thank you for choosing voco Times Square South New York, an IHG Hotel for your stay. We're pleased to hear your visit was satisfactory. We hope to welcome you back in the near future.

6/10 Okay

Michel

Rejste med partner
Synes godt om: Rengøring
Personnel jeune et inexpérimenté . Maitrise de la langue anglaise minimale. Notre chambre n’a pas été nettoyée à cause du manque de personnel. 2 jours après notre retour, pas de facture détaillée sensé être envoyé par courriel
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 30. apr. 2024
Michel, merci d'avoir partagé ton expérience. Il semble que certains aspects de votre séjour ne vous aient pas entièrement satisfait, notamment la maîtrise de la langue des membres de notre équipe et le service de ménage. Nous apprécions vos commentaires et les utiliserons pour garantir que ces questions sont traitées de manière appropriée afin d'offrir une assistance client plus efficace. Nous apprécions votre compréhension et votre patience.

6/10 Okay

Jeisson

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
La habitación era demasiado pequeña para 4 personas, no había comodidad y el baño no estaba funcionando. Muy diferente a como se veía en las fotos.
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 27. apr. 2024
Jeisson, lamentamos saber que la habitación le pareció más pequeña de lo esperado y tuvo algunos problemas con el baño. Su comodidad es primordial para nosotros y nuestro objetivo es proporcionar representaciones precisas de nuestras habitaciones en fotografías. Apreciamos sus comentarios ya que nos ayudan a mejorar la experiencia de nuestros huéspedes. Esperamos que nos brinde otra oportunidad para cumplir mejor con sus expectativas en el futuro.

10/10 Fremragende

Josh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 23. apr. 2024
Josh, it's great to know that you had a satisfactory stay at voco Times Square South New York, an IHG Hotel. We're grateful for your feedback and hope to welcome you back in the future. Safe travels!

6/10 Okay

Karen

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 23. apr. 2024
Karen, it appears your experience at our voco Times Square South New York hotel did not meet your expectations. We value your feedback as it helps us continuously enhance our guest services and offerings. Your satisfaction is crucial to us and we hope you give us another opportunity to provide a more pleasant stay in the future. Thank you for your time.

4/10 Dårligt

Brian, Harare

Rejste med familie og småbørn
Synes godt om: Service og personale
Too narrow corridors
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 21. apr. 2024
Brian, we're sorry to hear your feedback regarding the hallways. It's unfortuante to learn that their dimensions didn't meet your expectations. We assure you that our hotel layout has been designed to provide efficient use of the space available. We hope to have another opportunity to serve you better in the future.

10/10 Fremragende

Henri

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A modern, visually pleasing hotel that is out of the ordinary. Fifteen-minute walk from so many sites. Terrific stay!
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 19. apr. 2024
Henri, thank you for sharing your experience at voco Times Square South New York, an IHG Hotel. We're excited to hear you enjoyed our unique design and our proximity to numerous attractions. It's wonderful to know your stay was terrific, and we look forward to welcoming you back in the future.

10/10 Fremragende

Debora

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I know it is "just business," but I was deeply disappointed with the huge price differential from one trip to the next- from 115.00 a night for one trip to 440.00 a night for the next trip. It is a very nice hotel, but it isn't a 440.00 a night hotel. I will stay there again when the prices aren't 440.00 a night.
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 17. apr. 2024
Debora, we appreciate you recognizing voco Times Square South New York as a very nice hotel. However, we also understand your frustration regarding fluctuating prices which can occur due to demand, availability, and other market-related factors. Nevertheless, we're looking forward to welcoming you back when our rates align more with your budget. Thank you for staying with us.

10/10 Fremragende

Milly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Was a wonderful stay! I will definitely be back again.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 10. apr. 2024
Milly, hearing that you had such a positive experience at voco Times Square South New York, an IHG Hotel fills us with joy. Thank you for sharing your feedback. It's great to know you enjoyed your stay and plan to visit us again. We're looking forward to welcoming you back in the future!

8/10 Udmærket

Katherine

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
I read other reviews about the slowness of the elevators, and after staying at the hotel, I can confirm they were correct. It was incredibly frustrating that there are only two small elevators, so when one is out of service, the other elevator (each elevator only fits about 8 people) gets full very quickly...so we had to keep waiting until there was space in the elevator. If you're on the 18th floor like we were, you might have to wait 30 minutes or more just to be able to get on the elevator to go down! Absolutely ridiculous. Another complaint is that our room was for 4 people, but the room only had 1 chair, and barely any space for luggage. I expected rooms in NYC to be on the small side, but this was too small. The positives were that the room was clean and the staff were nice.
Overnattede 6 nætter i marts 2024
Svar fra Customer Service den 9. apr. 2024
Katherine, thank you for sharing your experience at voco Times Square South New York, an IHG Hotel. We understand the inconvenience surrounding the elevators and the space within the guest rooms. We're steadfastly working on these areas for a smoother guest experience. On a better note, it's heartwarming to hear about the cleanliness of your room and the hospitable demeanor of our team members. We appreciate your constructive comments as they help us continuously improve. We look forward to having you back.

10/10 Fremragende

Cemil

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Alles gut
Overnattede 8 nætter i marts 2024
Svar fra Customer Service den 4. apr. 2024
Cemil, es ist fantastisch zu hören, dass Ihre Erfahrung im voco Times Square South New York, einem IHG Hotel, zufriedenstellend war! Wir freuen uns über Ihr kurzes, aber ermutigendes Feedback. Wir hoffen, Sie bald wieder für einen weiteren angenehmen Aufenthalt begrüßen zu dürfen.

10/10 Fremragende

Phat

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good!
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 3. apr. 2024
Phat, it's wonderful to hear your experience at voco Times Square South New York, an IHG Hotel, was entirely positive! We appreciate you taking the time to share your feedback and look forward to your return.

8/10 Udmærket

Scott G

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed here during my NY Vacation. Staff was professional and courteous. Room was small. TV options were good. Room i booked showed refrigerator, got to motel and was told special needs received them????
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 2. apr. 2024
Scott G, thank you for choosing to stay at voco Times Square South New York during your vacation. We're delighted our team members left a positive impression with their professionalism and courtesy. We also love that you appreciated the TV options in your room. As for your concerns regarding the room size and refrigerator, we would like to assure you that we offer a range of room sizes and amenities designed to suit diverse needs and preferences. If you have specific requirements, we recommend contacting us directly so we can do our best to meet them. We hope to have you back for your next NY getaway.

8/10 Udmærket

Briona M.

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were really friendly Check in was a smooth process Clean property Great breakfast
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 12. apr. 2024
Briona, it's fantastic to know that you experienced a hassle-free check-in at voco Times Square South New York, an IHG Hotel. We are pleased that our team members made a positive impression with their friendliness, and that you found the property well-kept. Moreover, we're delighted to learn our breakfast selection was to your liking. We hope to have the opportunity to serve you again soon.

10/10 Fremragende

Camilo

Great service great location great ambience
Overnattede 5 nætter i marts 2024
Svar fra Customer Service den 28. mar. 2024
Camilo, it's delightful to read your positive feedback about your stay at voco Times Square South New York, an IHG Hotel. We're thrilled that the location, service, and ambiance met your expectations, aligning with our commitment to provide exceptional experiences. We eagerly await your return visit. Thank you.

8/10 Udmærket

Atanael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
many food carts next to it
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 26. mar. 2024
Atanael, it's great to hear that you appreciated the vibrant food scene adjacent to voco Times Square South New York, an IHG Hotel. The location certainly offers our guests a delightful variety of gourmet experiences right at their doorstep. We hope you savored some tasty treats during your stay with us. Upon your return, our colleagues would be more than happy to recommend some local favorites.

8/10 Udmærket

Heidi

Synes godt om: Rengøring
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 26. mar. 2024
Heidi, it's rewarding to learn you had a gratifying experience at voco Times Square South New York, an IHG Hotel. We'd be thrilled to welcome you back on your next visit to the city. Safe travels!

10/10 Fremragende

Matthew

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel. Good bar and restaurant. Friendly and helpful staff. Only issue is there are only two elevators, so there are long waits if the hotel is full, during check in and check out time.
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 23. mar. 2024
Matthew, it's heartwarming to know you enjoyed your stay at voco Times Square South New York, an IHG Hotel. Your appreciation of our bar, restaurant, and dedicated team members brings us great joy. We acknowledge the wait times for the elevators can sometimes be longer than desired during peak times. However, that doesn't take away our commitment to providing a superior guest experience. We hope to welcome you back soon for an even better experience.

8/10 Udmærket

Linda Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i marts 2024
Svar fra Customer Service den 22. mar. 2024
Linda, thank you for choosing voco Times Square South New York, an IHG Hotel. We're glad you left a rating, and we hope your stay was enjoyable. We look forward to welcoming you back on your next visit to New York.

10/10 Fremragende

Miriam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 22. mar. 2024
Miriam, it's wonderful to hear that you enjoyed your stay at voco Times Square South New York, an IHG Hotel! Thank you for the remarkable score, and we hope to welcome you back on your next visit to New York. Safe travels until then!

10/10 Fremragende

Bill

Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 6. apr. 2024
Bill, thank you for the fantastic rating of voco Times Square South New York, an IHG Hotel. We're elated to hear about your positive experience. We hope to have the pleasure of serving you again in the future.

10/10 Fremragende

MARVIYA

Synes godt om: Rengøring, service og personale
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 17. mar. 2024
Marviya, thanks for your glowing rating! We're thrilled to know that you had such a wonderful experience at Voco Times Square South New York, an IHG Hotel. We aim to provide top-notch service and exceptional experiences for our guests, and it's gratifying to know we hit the mark for you. We hope to have the pleasure of seeing you again in the future. Safe travels!

10/10 Fremragende

Margaret

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great location and friendly staff It was very quiet during the night
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 16. mar. 2024
Margaret, it's delightful to know you relished your stay at voco Times Square South New York. We're elated that our strategic locale and warm team provided great value to your experience. Your feedback regarding the peaceful nights is heartening as well. We look forward to serving you again on your next New York City adventure.

10/10 Fremragende

Karla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 16. mar. 2024
Karla, thank you for taking the time to rate voco Times Square South New York, an IHG Hotel. We're thrilled you had an excellent stay with us. We're all looking forward to welcoming you back in the future.

10/10 Fremragende

Maxime

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 16. mar. 2024
Maxime, it's great to hear that your stay at voco Times Square South New York, an IHG Hotel was satisfying. We truly appreciate your high rating and hope we can welcome you back in the near future for another perfect stay.

10/10 Fremragende

Mandy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pros: clean, modern, comfy beds, lots of outlets and USB plugs in the room, free wifi, you can chromecast on the TV in the room, locked room for your luggage if you need to arrive early or has a late flight, "free" welcome drinks (it's included in ur resort fee). Cons: Room 1002 washroom has a weird smell. Breakfast wasn't included in my rates but there are so many good options just a short walk away. All in all, I would recommend!
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 14. mar. 2024
Mandy, your recommendation is greatly appreciated. We're thrilled to learn voco Times Square South New York, an IHG Hotel, met your needs with our convenient amenities and comfortable accommodations. We regret any issues you encountered with the room scent, and assure you our team is always available to address such concerns. It's great to know that the surrounding area offered many breakfast options for you. We're looking forward to hosting you again for another enjoyable stay.

10/10 Fremragende

Patricia, Peabody

Great desk person named Michael! Very welcoming and friendly
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 13. mar. 2024
Patricia, thank you for your kind words! We are thrilled to hear that Michael at voco Times Square South New York, an IHG Hotel, made your experience pleasant and memorable. It's always great to hear when our team members go the extra mile to welcome our valued guests like you. We look forward to your next visit!

6/10 Okay

Amanda

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The staff at this property was generally friendly and helpful. In a good location in terms of transportation, restaurants, etc. The gym is very lackluster; ended up going to Planet Fitness a couple of blocks away. The elevators are a nightmare. There are only 2 elevators for 25 floors, and apparently, there are no service elevators. Multiple times, we had to wait several minutes for an elevator only to have it open and not be able to get in because it was full of service carts, etc. There's also nowhere to put things in the room. I was there for a week, and there's one little rack to hang things.
Overnattede 6 nætter i marts 2024
Svar fra Customer Service den 13. mar. 2024
Amanda, we appreciate your feedback. It's good to know our team members were able to assist you and our location met your needs. We understand there can be improvements made with our gym facilities, elevator service, and storage provisions in the rooms to elevate your experience. These concerns are vital for our continual service development. Please be assured your observations have been shared with the concerned departments. We hope for another opportunity to meet your expectations during your next stay.

6/10 Okay

Carlos

Synes ikke om: Service og personale
Te cobran 50 dolares por dia en servicios que no solicitas y no te avisan hasta que haces el Cheq out. Te sientes engañado por que no te avisan.
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 12. mar. 2024
Carlos, es lamentable saber que los cargos adicionales fueron una sorpresa para ti. Estamos comprometidos a fomentar la transparencia y le agradecemos que nos lo haya informado. Sugerimos a los huéspedes revisar su facturación al momento del check-in para asegurarse de que todo esté en orden. Apreciamos sus comentarios y estamos trabajando para mejorar la comunicación sobre estos asuntos.

10/10 Fremragende

Chad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great Hotel
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 11. mar. 2024
Chad, it's a pleasure to hear you had such a positive experience at voco Times Square South New York, an IHG Hotel. We thank you for your incredible feedback. Our team looks forward to welcoming you back in the future!

10/10 Fremragende

stefan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Get the parking, only a couple of blocks away, but makes a world of difference. Easy walking distance to midtown and west side. Love the free cocktail daily. Room on the small side but only sleeping there! Bathroom great size!
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 9. mar. 2024
Stefan, thank you for sharing your experience at voco Times Square South New York, an IHG Hotel. We're glad the convenient parking and location made your stay more enjoyable, and that you enjoyed our daily complimentary cocktail. We understand you found the room to be cozy and we're delighted that you appreciated the ample bathroom space. Your positive feedback means a lot to us and we hope to welcome you back in the future.

10/10 Fremragende

Valerie

Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 29. mar. 2024
Valerie, we are thrilled to see your top-level rating for voco Times Square South New York, an IHG Hotel. Our aim is to provide an exceptional experience and it seems we hit the mark during your stay. Please consider returning should your travels bring you back our way.

8/10 Udmærket

Sandra

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room was small but I enjoyed having hardwood floors as opposed to carpet. The staff was friendly. Unfortunately I disliked the slow elevators and the location of the hotel. For a last minute reservation it was a good price point and that this is one of the nicer 3* hotels that I have stayed at in Manhattan.
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 9. mar. 2024
Sandra, we appreciate you taking the time to share your feedback. We're thrilled to know you enjoyed the unique hardwood floors at voco Times Square South New York, an IHG Hotel, and our team members' friendliness made a good impression. We also recognize the areas for improvement you pointed out regarding the elevators and location. It's encouraging to hear you found value in staying with us, and we hope to have another opportunity to provide a superior experience in the future.

10/10 Fremragende

Jorge Angel

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Faltó una caja de seguridad y algunas mantas no estarían mal, en general un buen lugar.
Overnattede 5 nætter i marts 2024
Svar fra Customer Service den 7. mar. 2024
Jorge, gracias por tu aporte. En voco Times Square South New York, un hotel IHG, valoramos los comentarios de nuestros huéspedes y consideraremos sus sugerencias sobre cómo agregar una caja fuerte y mantas adicionales. Nos alegra que haya encontrado nuestro hotel como un buen lugar en general y esperamos darle la bienvenida nuevamente.

10/10 Fremragende

maria

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient location. Lobby is very clean and has a laid back vibe. Love the two free welcome drinks at bar lobby. Rooms are small but very clean and beds are comfy. Bathroom is quite spacious for NYC. Yvette at front desk super friendly. Come to nyc a few times a year will definitely stay here again
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 7. mar. 2024
Maria, we're thrilled to hear that you had such a delightful stay at voco Times Square South New York, an IHG Hotel. The complimentary welcome drinks at our lobby bar and our superb location are some of the highlights guests love about us. It's pleasing to know that you found your room and bathroom to meet your expectations. Also, we thank you for complementing Yvette, she is indeed a vital part of our dedicated team. Your plans to return are the best compliment we could hope for - see you again on your next trip to NYC!

6/10 Okay

Celene

Synes godt om: Rengøring, service og personale
It was a nice stay. The rooms and bathroom were a decent size for New York and were clean and taken care of every day. I stayed for 5 nights and it was good all around.
Overnattede 6 nætter i februar 2024
Svar fra Customer Service den 7. mar. 2024
Celene, we're thrilled you had a satisfying stay overall. We take pride in maintaining clean and well-appointed rooms. We're pleased these aspects contributed to your overall satisfaction. We hope to host you for another relaxing visit in the future.

8/10 Udmærket

Patrick

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tip Top. Preisleistung passt, freundliches Personal, Zimmer 1A, Sauberkeit völlig in Ordnung, kleiner Fitnessraum um sich auf den Tag vorzubereiten, Lage ist auch phänomenal knapp 10 Minuten zur Penn Station. KANN es beddenklos weiter empfehlen.
Overnattede 4 nætter i februar 2024
Svar fra Customer Service den 7. mar. 2024
Patrick, vielen Dank, dass Sie Ihre Erfahrungen im voco Times Square South New York, einem IHG Hotel, geteilt haben. Wir freuen uns, dass die Freundlichkeit, die Sauberkeit und die Lage unseres Teams für Sie gut funktioniert haben. Es ist schön zu hören, dass sich unser kleiner Fitnessraum auch als nützlich für den Start in den Tag erwiesen hat. Wir freuen uns über Ihre Empfehlung und freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 Fremragende

Mélanie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super rapport qualité/ prix… Propre, sécuritaire, belle terrasse extérieure pour se relaxer
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 6. mar. 2024
Mélanie, nous sommes ravis d'apprendre que vous avez trouvé de la valeur au voco Times Square South New York, un hôtel IHG. C'est merveilleux que nos locaux propres et nos mesures de sécurité aient été remarqués et que vous ayez apprécié notre jolie terrasse extérieure. Nous apprécions vos commentaires positifs et espérons vous accueillir à nouveau bientôt.