Balkon
Tjek tilgængelighed

Anmeldelser af The Surrey

2.5 out of 5
The Surrey
20 East 76th Street, New York, NY

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 714 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 179 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 59 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 38 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 10 af i alt 1000 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

8,4/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert hotel, intet at klage over
Overnattede 9 nætter i juli 2019
Svar fra Karen McGhee den 15. jul. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Udmærket

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2019
Svar fra Karen Globokar den 15. apr. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert hotel med god service
Super dejligt hotel med et stort og lækkert værelse. Venligt personale og god service. Kan absolut anbefales.
Svar fra Paul Ridguard den 16. apr. 2016
Thank you so much for the great feedback you have provided. We are thrilled we were able to create a memorable experience and look forward to welcoming you back to the Surrey. Sincerely, Paul Ridguard Hotel Manager

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Although the hotel is extremely well located and the room sizes are great, it needs love & a good update. Rooms have objects that are "semi-broken" (like a lamp) and water damage (in the ceiling). After the entrance there is a "lounging" area with tables, were bubbles are present from the wall paper. But the worse part is the fact that staff does not care about you. I cannot count the number fo times I had to open the front door and the door to the street (two heavy doors) in the 6 days I was there. The receptionists are always talking to each other and ignore guests passing by. This is such an iconic hotel, how can manage let this happen?
Overnattede 5 nætter i marts 2020
Svar fra hotel_mgmt_team_365 den 9. mar. 2020
Thank you for allowing us to host your recent trip to New York City and for sharing your review. We are pleased to read that our location and room size were to your liking, though we sincerely regret to learn that there were aspects of your stay which fell short of perfect. Please rest assured that in our follow up with our staff, we will discuss how to ensure a more flawless experience going forward, and we hope that you will allow us the chance to earn back your trust with an improved experience on your next Upper East Side getaway. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just wonderful. Beautiful hotel. Staff lovely. Location is ideal if you want to be uptown.
Overnattede 5 nætter i februar 2020
Svar fra hotel_mgmt_team_365 den 5. mar. 2020
Thank you for your kind review. We are delighted to read how much you enjoyed our Upper East Side location, as well as your stay at our hotel. We hope to have the pleasure of welcoming you again soon. Warm regards, The Surrey

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Un accueil toujours agréable, avec un personnel attentionné. L'accès à un café au rdc, chaque matin Je regrette les prix dissuasifs du bar de chambre ainsi que lors du départ, nous devions descendre nos bagages. Un guide détaillé précisant l'étage pour la salle fitness, le rooftop(en période estivale)seraient appréciable. Nous espérons revenir et profiter de la terrasse(en période estivale)qui nous avait laissé un bon souvenir.
Overnattede 7 nætter i februar 2020
Svar fra hotel_mgmt_team_365 den 5. mar. 2020
Thank you for your review. We are delighted to read that you enjoyed your stay, and we appreciate your additional comments. We look forward to welcoming you again this summer to enjoy our Private Roof Garden. Warm regards, The Surrey

10/10 Fremragende

Thomas

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
If you love the UES you will love The Surrey
A great location for shopping and eating. Not great if your business is mostly on the West Side.
Overnattede 4 nætter i februar 2020
Svar fra hotel_mgmt_team_365 den 5. mar. 2020
Dear Thomas, It was a pleasure to have you with us, and we are glad to read that you enjoyed exploring our Upper East Side neighborhood. Thank you for taking the time to share your review, we look forward to hosting you again on your next getaway. Warm regards, The Surrey

10/10 Fremragende

Melina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property is beautiful and the rooms are comfortable. The staff are helpful and friendly, go out of their way to provide good service. Definitely would go back.
Overnattede 2 nætter i februar 2020
Svar fra hotel_mgmt_team_365 den 27. feb. 2020
Dear Melina, Thank you for your kind review. It was a pleasure to have you with us, and we look forward to your return. Warm regards, The Surrey

8/10 Udmærket

R, Massachusetts

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location is great, value for what you receive as a guest could be better. Our bathroom had a window which is a plus for me personally and our room had excellent view to Madison Ave and the City. Some of the staff were polite and welcoming although this was not universal. At the time of check in, we were sent to a room which was not ready and filled with tobacco smell (it’s a nonsmoking hotel and obviously I don’t blame the hotel management for this), which has happened to me before in different ways, although the issue was addressed with some degree of nonchalance on behalf of the staff which was a little unexpected given the price level of this hotel. On average I stay in various 4 and 5 star hotels in the City twice a month and although incidents like this have happened to me in the past, they were handled much more tactfully.
Overnattede 2 nætter i februar 2020
Svar fra Lily B. den 24. feb. 2020
Dear valued guest, Thank you for taking a moment to provide us with this great feedback on your stay. As you know, we rely on constructive feedback to improve and grow. Our team is trained to always show empathy towards our guest and we are sincerely sorry the concern you brought to the front desk agents attention was not handles as its supposed to. We will be addressing this with the team to ensure this does not happen again. Once again, thank you for informing us about this and we look forward to welcoming you back. Best regards.

8/10 Udmærket

Bill_R, Wilmington, DE

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My only complaint is a matter of personal taste, so not necessarily one that would be shared by other guests. I like a firm mattress, and the mattress in our room was rather soft. My wife in particular did not sleep well for the two nights we stayed for that reason. But again, all a matter of individual taste, and otherwise the hotel was exemplary in every respect.
Overnattede 2 nætter i februar 2020
Svar fra hotel_mgmt_team_365 den 19. feb. 2020
Dear Bill_R, Thank you for allowing us to host your recent trip to New York City. It was a pleasure to have you with us, and we appreciate your feedback. We invite you to stay with us again on your next Upper East Side getaway. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service and style is amazing. The location is perfect next to the park - with great cafes and restaurants around every corner.
Overnattede 4 nætter i februar 2020
Svar fra hotel_mgmt_team_365 den 19. feb. 2020
Thank you for your kind review. We are delighted to read that you enjoyed your visit to the Upper East Side, and we look forward to your return. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2020
Svar fra hotel_mgmt_team_365 den 19. feb. 2020
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2020
Svar fra hotel_mgmt_team_365 den 19. feb. 2020
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

4/10 Dårligt

Verificeret rejsende

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Check in was way too long. Way. To. Long. 20 minutes with the receptionist
Overnattede 1 nat i februar 2020
Svar fra hotel_mgmt_team_365 den 14. feb. 2020
Thank you for sharing your feedback, and please allow us to extend our sincere apologies for the delay at check-in. This is certainly not indicative of the level of service that we pride ourselves on, and rest assured your comments will be addressed internally to ensure a better experience going forward. We hope to have the opportunity to provide you with a more flawless stay on your next Upper East Side getaway. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i februar 2020
Svar fra hotel_mgmt_team_365 den 7. feb. 2020
It was a pleasure to have you with us, and we are delighted to learn that you enjoyed your stay at The Surrey. Thank you for sharing your review, we look forward to hosting your next trip to New York City. Warm regards, The Surrey

10/10 Fremragende

Brian, Boston, MA

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean, comfortable, well appointed, excellent restaurant, great location, quiet at night.
Overnattede 1 nat i februar 2020
Svar fra hotel_mgmt_team_365 den 7. feb. 2020
Dear Brian, Thank you for your kind review. We are pleased to read that our location, accommodations, and amenities made for an enjoyable experience. We hope to welcome you again soon. Warm regards, The Surrey

10/10 Fremragende

Ilidia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2020
Svar fra hotel_mgmt_team_365 den 30. jan. 2020
Dear Ilidia, It was a pleasure to have you with us, and we thank you for all your kind words. We look forward to hosting you again the next time you visit New York City. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Customer Service is excellent!! This hotel takes customer service to a new level. It’s a quiet boutique hotel in a nice neighborhood. I always feel very safe.
Overnattede 3 nætter i januar 2020
Svar fra hotel_mgmt_team_365 den 27. jan. 2020
Thank you for your kind review. We are glad to read that our service and Upper East Side neighborhood made for an enjoyable stay. We hope to welcome you again soon. Warm regards, The Surrey

10/10 Fremragende

Carole, Denver, CO

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location is excellent especially for access to the museum and park. A real gem of a hotel with wonderful, welcoming staff and lovely rooms. Loved the window seat in our room!
Overnattede 5 nætter i december 2019
Svar fra hotel_mgmt_team_365 den 27. jan. 2020
Dear Carole, Thank you for choosing The Surrey. It is a pleasure to read how much you enjoyed your visit to the Upper East Side, and we look forward to hosting your next getaway. Warm regards, The Surrey

10/10 Fremragende

Glenn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Regretfully I was there only over night. Looking forward to going back to enjoy more that the hotel offers
Overnattede 1 nat i januar 2020
Svar fra hotel_mgmt_team_365 den 27. jan. 2020
Dear Glenn, We appreciate you choosing to stay with us, and we look forward to welcoming you again on your next trip to New York City. Warm regards, The Surrey

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale, faciliteter
O que mais gostei foi a atenção dos funcionários. O que menos gostei foi a conservação dos móveis nos quartos
Overnattede 15 nætter i januar 2020
Svar fra hotel_mgmt_team_365 den 27. jan. 2020
Thank you for investing the time to share your feedback. We are pleased to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 Fremragende

Ilidia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
An experience to return to
Very nice hotel with very good and professional staff who go above and beyond to help make your stay a lovely experience. Very clean. The bed was extremely comfortable too. Nice bar with live Jazz to relax and unwind after a long day. Will return Very good and safe location with very high end shops all within walking distance
Overnattede 1 nat i januar 2020
Svar fra hotel_mgmt_team_365 den 27. jan. 2020
Dear Ilidia, It was a pleasure to have you with us, and we thank you for all your kind words. We look forward to hosting you again the next time you visit New York City. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The rooms were very comfortable. The furnishings were comfortable & quaint. The staff was wonderful.
Overnattede 1 nat i januar 2020
Svar fra Lily B. den 20. jan. 2020
Dear Valued guest, We are thrilled to learn you had a great stay with us. Thank you for taking a moment to tell us about your stay. We look forward to welcoming you back soon.

4/10 Dårligt

Aj, Toronto

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
The service was horrible I had to ask 4 different time in 2 days to get 1 shaving kit sent.. there was empty rooms and I did not get the vip treatment no room upgrades
Overnattede 2 nætter i januar 2020
Svar fra Lily B. den 20. jan. 2020
Dear Aj, Thank you for taking a moment to provide us with this useful feedback. On behalf of the entire team here, we want to express our sincere apologies for the service delays and failure to acknowledge you are a VIP guest. We are sorry about that and will like to make it up to you. If you have a moment, kindly provide me with more details; name and date of stay so I can make sure this does not happen again. Best regards

4/10 Dårligt

Verificeret rejsende

Overnattede 2 nætter i januar 2020
Svar fra Lily B. den 20. jan. 2020
Dear Valued guest, We are so sorry to learn you did not have a great stay with us. I will like to learn about your experiences during your stay so we can look into it further to improve. Kindly provide me with more details when you get a moment. Best regards.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2020
Svar fra hotel_mgmt_team_365 den 6. jan. 2020
Thank you for choosing The Surrey. It was a pleasure to have you with us, and we hope to have another opportunity to welcome you again soon. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Surrybwas clean , the staff was extremely helpful . The beds were very comfortable
Overnattede 1 nat i december 2019
Svar fra hotel_mgmt_team_365 den 3. jan. 2020
Thank you for choosing The Surrey, it was a pleasure to have you with us. We are happy to hear that our service and accommodation allowed you to enjoy your visit to the Upper East Side, and we look forward to hosting you again on your next getaway. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staffs are professional and very friendly. Room was very clean.
Overnattede 2 nætter i december 2019
Svar fra hotel_mgmt_team_365 den 30. dec. 2019
Thank you for your kind review. We are delighted that our service and accommodations made for an enjoyable stay, and we look forward to hosting you again on your next Upper East Side getaway. Warm regards, The Surrey

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Service og personale
Look somewhere else if you can
The receptionists were snobs. But the doorman and greeters were friendly and helpful. Multiple emails regarding pet fees went unanswered. No complimentary coffee after 830 am. Usage fees are excessive. Especially since you only stayed one night and didn’t use anything but room. Not worth the price at all.
Overnattede 1 nat i december 2019
Svar fra hotel_mgmt_team_365 den 30. dec. 2019
Thank you for your review. While we are pleased that you found our doormen and greeters to be friendly and helpful, we sincerely apologize that our service was not consistent throughout your stay. Rest assured that we will discuss your comments internally to ensure a better experience going forward. It was a pleasure having you with us, and we hope that one day you will allow us another chance to earn back your trust with a more flawless stay. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Small beautique hotel really makes one feel at home and cared for.
Overnattede 2 nætter i december 2019
Svar fra hotel_mgmt_team_365 den 19. dec. 2019
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 Fremragende

Theresa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2019
Svar fra hotel_mgmt_team_365 den 17. dec. 2019
Dear Theresa, Thank you for your kind review. We are delighted to learn that you enjoyed your visit, and we look forward to hosting your next Upper East Side getaway. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i november 2019
Svar fra hotel_mgmt_team_365 den 9. dec. 2019
Thank you for choosing The Surrey. We are delighted to read that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

6/10 Okay

Hassan

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2019
Svar fra hotel_mgmt_team_365 den 9. dec. 2019
It was a pleasure to have you as our guest, and we thank you for sharing your review. We hope you will join us again on your next trip to New York City. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i november 2019
Svar fra Lily B. den 7. dec. 2019
Thank you for taking a moment to provide us with your feedback. We are thrilled to learn you have a great stay. Thank you for staying with us and we look forward to welcoming you back soon. Best regard.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The bed was too soft and we suffered for days. By contrast tne pillows were too hard and foamy. I would have expected better bathroom amenities
Overnattede 2 nætter i november 2019
Svar fra hotel_mgmt_team_365 den 9. dec. 2019
Thank you for choosing to stay with us, and for sharing this valuable feedback. Please rest assured that we will address the noted items in your room. We hope that you will allow us another chance to provide you with a more flawless experience on your next trip to New York City. Warm regards, The Surrey

6/10 Okay

David

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Bathrooms and furnishings of suites need upgrading
Overnattede 3 nætter i december 2019
Svar fra Lily Badimah den 6. dec. 2019
Hello Mr. David, Thank you for your recent stay, we hope you enjoyed your time here at the Surrey. Thank you for taking a moment to provide us with feedback regarding your stay, we rely on feedback to improve and the concerns you raised will be shared with our leadership team. I was unable to pull up your reservation and will appreciate it if you could provide your last name. Once again, thank you for choosing the Surrey Hotel. Best regards.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i november 2019
Svar fra hotel_mgmt_team_365 den 2. dec. 2019
It was a pleasure to have you as our guest, and we thank you for sharing your review. We hope you will join us again on your next trip to New York City. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i november 2019
Svar fra Lily B. den 26. nov. 2019
Thank you for taking a moment to review your stay. We are thrilled to learn you enjoyed your stay. We hope to see you again soon. Best regards

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2019
Svar fra hotel_mgmt_team_365 den 21. nov. 2019
Thank you for choosing The Surrey. It was a pleasure to have you with us, and we invite you to let us know if there is anything more that we can do to add to your comfort the next time you visit. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great Location and very friendly staff. Good facilities
Overnattede 2 nætter i november 2019
Svar fra hotel_mgmt_team_365 den 21. nov. 2019
Thank you for choosing The Surrey. We are delighted to read that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2019
Svar fra hotel_mgmt_team_365 den 18. nov. 2019
Thank you for your kind review. We are delighted to learn that you enjoyed your stay, and we look forward to your return. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2019
Svar fra hotel_mgmt_team_365 den 18. nov. 2019
Thank you for your review, and please allow us to extend our sincere apologies for the shortcomings of your stay. Rest assured, your comments will be addressed with our staff to ensure a better experience going forward. It was a pleasure having you with us, and we hope that you will allow us another chance to earn back your trust on your next trip to New York City. Warm regards, The Surrey

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale
Half of staff great The rest substandard Operational issues
Overnattede 1 nat i november 2019
Svar fra hotel_mgmt_team_365 den 18. nov. 2019
Thank you for your review, and please allow us to extend our sincere apologies for the shortcomings of your stay. Rest assured, your comments will be addressed with our staff to ensure a better experience going forward. It was a pleasure having you with us, and we hope that you will allow us another chance to earn back your trust on your next trip to New York City. Warm regards, The Surrey

8/10 Udmærket

Verificeret rejsende

Overnattede 3 nætter i november 2019
Svar fra hotel_mgmt_team_365 den 15. nov. 2019
Thank you for your kind review. We are delighted to read that you enjoyed your visit, and we look forward to hosting your next Upper East Side getaway. Warm regards, The Surrey

6/10 Okay

Mikayla

Forretningsrejsende
Synes godt om: Service og personale
Overnattede 2 nætter i oktober 2019
Svar fra hotel_mgmt_team_365 den 31. okt. 2019
Dear Mikayla, Thank you for your review. We are pleased to learn that you enjoyed your visit, and we hope to have the opportunity to further impress you on your next trip to New York City. We look forward to your return. Warm regards, The Surrey

10/10 Fremragende

Lisa, Piedmont California

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location was AMAZING! Gorgeous room, service was spectacular.
Overnattede 4 nætter i oktober 2019
Svar fra hotel_mgmt_team_365 den 31. okt. 2019
Dear Lisa, Thank you for your kind review. It is wonderful to read how much you enjoyed your Upper East Side getaway, and we look forward to your return. Warm regards, The Surrey

8/10 Udmærket

Gwendolyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2019
Svar fra hotel_mgmt_team_365 den 28. okt. 2019
Dear Gwendolyn, It was a pleasure to have you with us, and we are delighted to learn that you enjoyed your stay. We look forward to your return, and we invite you to let us know if there is anything more that we can do to add to your comfort on your next visit. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 12 nætter i oktober 2019
Svar fra hotel_mgmt_team_365 den 28. okt. 2019
Thank you for choosing The Surrey. It was a pleasure to have you with us, and we look forward to your return. Warm regards, The Surrey

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved the location of this hotel. It’s a great size and manages to deliver excellent, high level service whilst maintaining a boutique feel. Whilst perhaps slightly dated, my room was spacious, clean and the staff were friendly and helpful. I look forward to visiting The Surrey in future.
Overnattede 4 nætter i oktober 2019
Svar fra hotel_mgmt_team_365 den 28. okt. 2019
Thank you for your kind review. We are delighted to read that you enjoyed your stay, and we look forward to hosting your next visit to New York City. Warm regards, The Surrey