Anne, it's disappointing to read your feedback. We truly regret if the cleanliness and the condition of the beds fell below your expectations. Reassuringly, our team members go through extensive training to ensure a refreshing and comfortable guest experience. This seems like something we need to take up with our team to avoid future instances. We hope you will consider a return visit so we can provide you with a better stay.Brendan MoraesManaging Director

Thank you for sharing your feedback, Sedat.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.Brendan MoraesManaging Director

Tak fordi du tog dig tid til at dele din feedback, Klaus.Vi var skuffede over at høre, at vores hotel- og morgenmadsmuligheder ikke levede op til dine forventninger. Du kan være sikker på, at dette ikke er den standard, vi stræber efter, og vi vil dele dine bekymringer med de relevante medlemmer af vores ledelsesteam fremover.Vi håber, at du snart giver os mulighed for at dele en mere positiv oplevelse med dig.Brendan MoraesManaging Director

Good day Christian,We are sorry to hear that you did not enjoy your stay with us.Kindly contact the hotel directly to further assist.Thank you,The Manhattan at Times Square Hotel Team

We appreciate the feedback, Martin.We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward.We hope for the opportunity to host you again soon for a more positive experience.Brendan MoraesManaging Director

Good day Per,We are sorry to hear that you did not enjoy your stay with us.Kindly contact the hotel directly to further assist.Thank you,The Manhattan at Times Square Hotel Team

We appreciate you taking the time to share your feedback, Tanja. Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our facilities and rooms and that our service failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward. We do hope you allow us another opportunity to share a more positive experience with you soon. Brendan Moraes Managing Director

Thanks for the feedback, Mathew. It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon. Brendan Moraes Managing Director

Alaa, thank you for sharing your experience. The hotel strives to match expectations with reality and regrets the disconnect in your room assignment. The team members always aim to provide clean and comfortable accommodations. Your feedback is valued and helps improve future guest experiences.Brendan MoraesManaging Director

Breannah, the location's convenience certainly makes it a good choice for attending events at Radio City. We're sorry to hear that the room did not meet your expectations. The team takes all feedback seriously and will review the issues you mentioned. Your insights help us improve, and we hope you'll consider giving us another chance in the future.Brendan MoraesManaging Director

Chelsea,Thank you for sharing your feedback. It is important to clarify that the resort fee is a standard charge, and we strive to make this information available during the booking process.We understand how crucial a smooth experience is, and we regret that your stay had some inconveniences, such as the issues with the room key, vending machines, and outlets. Your comments about these areas will be addressed.It's gratifying to know that the room's cleanliness and the friendliness of our team members had a positive impact on your visit.Thank you for highlighting these aspects, and we hope your next stay in the area is more enjoyable.Brendan MoraesManaging Director

Michael,We regret to hear that your experience was not satisfactory. Your feedback regarding the condition of our facilities is important and will be reviewed. We strive to maintain high standards and your comments will be taken into consideration for future improvements. We hope you find a hotel that better meets your expectations in the future.Brendan MoraesManaging Director

Erin, thank you for sharing your feedback. We're sorry you were dissatisfied with certain aspects of your stay. Your comments regarding the facility and charges are noted. We are committed to continually improving and appreciate guests sharing their experiences.Brendan MoraesManaging Director

Aaron, thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations. Your comments about the bed and bathroom space have been noted. Our team continually strives to enhance guest comfort and will certainly look into these aspects. We appreciate your input and hope to have the chance to provide a better experience in the future.Brendan MoraesManaging Director

Jasna, thank you for your feedback. Cleanliness is a priority, and we're disappointed to learn your experience did not reflect our standards. Your comments will be addressed with our team to ensure improvements.Brendan MoraesManaging Director

Cheryl, it is unfortunate that your experience did not meet your expectations. Your feedback is important, and it will be used to make improvements. Thank you for taking the time to rate your stay.Brendan MoraesManaging Director

We appreciate you taking the time to share your feedback, Kenneth.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.Brendan MoraesManaging Director

Wayne, thank you for sharing your feedback. It's disappointing to hear about your experience. Your comments are essential as they help identify areas for improvement.Brendan MoraesManaging Director