Balcony 1 Bed King or Queen | Egyptiske bomuldslagner, premium-sengetøj, senge med topmadrasser
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Anmeldelser af The Boro Hotel

4.5 out of 5
The Boro Hotel
38-28 27th Street, Long Island City, NY

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 525 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 249 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 114 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 61 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 51 af i alt 1000 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

7,8/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Lykke

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel - good location - and great views of the city. Only complaints: the wifi was really really bad! And the restaurant that serves an excellent breakfast opens too late (at 8 am).
Overnattede 5 nætter i september 2023
Svar fra Imelda Castilla - Boro Hotel den 29. okt. 2023
Hi Lykke, Thank you for taking the time to send us your feedback and hope to see you next time you are in the area! Regards, Boro Team

8/10 Udmærket

Nicklas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i december 2022
Svar fra BORO Team den 4. jan. 2023
We would love to hear some feedback from your stay Nicklas so that we could provide a 10 out of 10 stay the next time you stay with us.

4/10 Dårligt

Amber

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Service og personale
We had to wait 45 minutes after check-in time for our room. That was frustrating when we were tired from traveling. They rent out the top floor for a party. We had kids and were one floor underneath. The music was so loud we couldn’t hear the tv and the kids couldn’t sleep until that party ended at 11. While the hotel did offer us a smaller room for that night, we declined. With so many hotels being around Queens, we will definitely book another one next time. It wasn’t a terrible stay, just meh.
Overnattede 4 nætter i maj 2024
Svar fra Marco R. den 20. maj 2024
Dear Amber,Thank you for your feedback.Please accept our sincerest apologies for not delivering on your expectations. We will use your feedback to refine our guest service experience and re-visit some of our practices to ensure a better experience for all.We hope that the next time you are in the area, you allow us the chance to make it right.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Sony

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Good location clean!!
Overnattede 1 nat i maj 2024
Svar fra Marco R. den 20. maj 2024
Dear Sony,Thank you for your feedback.While we are glad you enjoyed your stay, we are sorry we couldn't earn a 4 or 5 from you. We would love to hear how we could of made your stay better! Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

James, San Francisco

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great front desk
Overnattede 1 nat i maj 2024
Svar fra Marco R. den 15. maj 2024
Dear James,Thank you for your feedback.We will be sure to praise the desk on a job well done.We are glad you enjoyed your stay and hope to see you again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Petronella van der

Overnattede 6 nætter i maj 2024
Svar fra Marco R. den 15. maj 2024
Dear Petronella van der,Thank you for your feedback.We are glad you enjoyed your stay and hope to see you again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Kayla

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this ! Stayed here 4 times !
Overnattede 1 nat i maj 2024
Svar fra Marco R. den 6. maj 2024
Dear Kayla,Thank you for your feedback and your continued loyalty to The Boro New York.We are glad you enjoyed your stay and can't wait to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

John

Synes godt om: Rengøring
Overnattede 2 nætter i maj 2024
Svar fra Marco R. den 7. maj 2024
Dear John,Thank you for your feedback.We are glad you enjoyed your stay and we hope to see you again real soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

2/10 Forfærdeligt

Ahmed, Houston

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were very rude and the whole place smells like weed
Overnattede 3 nætter i marts 2024

8/10 Udmærket

amy

Overnattede 2 nætter i maj 2024
Svar fra Marco R. den 6. maj 2024
Dear Amy,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Udmærket

Shakaana

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked the amenities and front desk services they provided
Overnattede 4 nætter i april 2024
Svar fra Marco R. den 2. maj 2024
Dear Shakaana,Thank you for your feedback.We are glad you enjoyed your stay with us and hope to welcome you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

2/10 Forfærdeligt

Tailor

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was unpleasant…
Overnattede 2 nætter i april 2024
Svar fra Marco R. den 2. maj 2024
Dear Tailor,Thank you for your feedback.Please accept my sincerest apologies for the less than stellar customer service you experienced. We will be looking into the matter further and coaching the staff on how to provide proper and better customer service.Should your travels bring you back to the area, we hope we have the opportunity to serve you again.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Michael

Overnattede 1 nat i april 2024
Svar fra Marco R. den 20. maj 2024
Dear Michael,Thank you for your wonderful review.We are glad you enjoyed your stay and hope to welcome you back again real soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Jermel

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Nice and quiet… beautiful view of the city skyline… my girlfriend and I loved it.
Overnattede 1 nat i april 2024
Svar fra Marco R. den 2. maj 2024
Dear Jermel,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Keoni, Kaitaia

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Free coffee was great. Staff were great. Place did seem a bit old. Elevators were super slow like they need to be fixed. Close to subways. Close to some nice food places (within a 5 minute walk). Sound from the street easily got in as the windows were well insulated from sound. I'd stay here again as a more affordable but close to city by subway. Good location to go running around Roosevelt island.
Overnattede 4 nætter i april 2024
Svar fra Marco R. den 2. maj 2024
Dear Keoni,Thank you for your feedback.We are glad you enjoyed your stay with us.We will look into the elevator slowness, but depending on time of day, with us being sold out often on the weekends, it can be slow as many people are attempting to access them. We hope to see you again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Udmærket

Frederick, Westford

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked the convenience, location, staff, coffee shop, shower. Could improve lighting and bedside tables. Thermostat did not stay at set temperature.
Overnattede 8 nætter i marts 2024
Svar fra Marco R. den 14. apr. 2024
Dear Frederick,Thank you for your feedback.Please accept our sincerest apologies for the thermostat not holding a set temperature. We will have maintenance look further into this issue in that room. Otherwise, we are glad you enjoyed your stay.We hope to welcome you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Cicero

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Zz
Overnattede 1 nat i februar 2024
Svar fra Marco R. den 14. apr. 2024
Dear Cicero,Thank you for your feedback.We are glad you enjoyed your stay and hope to see you again real soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Khary

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved it — and the restaurant is amazing.
Overnattede 1 nat i marts 2024
Svar fra Marco R. den 1. apr. 2024
Dear Khary,Thank you for your feedback.We are so glad you enjoyed your stay with us and can't wait to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Thomas, Heshan city

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place with helpful staff . good restaurant Gym is a bit limited with equipment
Overnattede 3 nætter i marts 2024
Svar fra Marco R. den 1. apr. 2024
Dear Thomas,Thank you for your feedback.We are glad you enjoyed your stay with us as well as our restaurant. Feel free to reach out about the gym as we appreciate the feedback!We hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral MangerThe Boro New York

10/10 Fremragende

Asenet

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Had a nice stay at the Boro Hotel. We were only there for two nights and were out and about throughout the day but it met our expectations for the time we were there. Very minimalist rooms and very quiet which was nice. Check in was easy and quick. I would stay there again as it was very convenient to the train and Manhattan.
Overnattede 2 nætter i marts 2024
Svar fra Marco R. den 1. apr. 2024
Dear Asenet,Thank you for your feedback.We are glad you enjoyed your stay with us. Long Island City is just a few minutes away to the heart of New York City and the best spot to stay! We hope to welcome you back again real soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Jolyon

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Modern and sleek hotel! Staff were super friendly
Overnattede 1 nat i marts 2024
Svar fra Marco R. den 1. apr. 2024
Dear Jolyon,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Lung George

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Marco R. den 1. apr. 2024
Dear Lung George,Thank you for your feedback.We are glad you enjoyed your stay with us and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Jamal

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The stay was great
Overnattede 1 nat i marts 2024
Svar fra Marco R. den 26. mar. 2024
Dear Jamal,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

4/10 Dårligt

Nicolas

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Odeurs malaisantes de toute sorte, 7 officiers de police y ont fait une descente. Les photos ne reflètent pas la réalité.
Overnattede 1 nat i marts 2024
Svar fra Marco R den 26. mar. 2024
Dear Nicolas,Thank you for your feedback.I just want to make sure you are reviewing the correct hotel as we had zero incidents during your stay and you did not mention anything to us about anything crazy like you stated. If you had other issues with your stay with us, please accept our sincerest apologies for falling short on expectations. Feel free to reach out to me if you wish to discuss further. Thank you.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Jessica

David is top notch. What an asset to the company. Beebe's pizzas are also amazing and right inside the property. I will return again and again.
Overnattede 3 nætter i marts 2024
Svar fra Marco R. den 23. mar. 2024
Dear Jessica,Thank you for your feedback.We are glad you enjoyed your stay as well as Beebe's. Their pizza is ridiculously good!I'll be sure to praise David on a job well done!Until next time!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Afrida

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Marco R. den 20. mar. 2024
Dear Afrida,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

4/10 Dårligt

Otabek

Rejste med partner, Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
the only thing great about this property is staff and the restaurant. its like I ended up in 3rd world country with this "hotel".
Overnattede 4 nætter i marts 2024
Svar fra Marco R. den 10. mar. 2024
Dear Otabek,Thank you for your feedback.Please accept our sincerest apologies for not meeting your expectations. While our design is modern minimalist, it's not for everyone, however, loved by so many. We did already process the refund for shortening your stay due to a medical emergency and we hope everything worked out well in regards to that.If you're ever back in the area, I invite you to reach out to me and I'll get you set up with one of our Manhattan View rooms on a higher floor so you can experience what so many of our guests have come to love.We hope to see you soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Udmærket

Chantelle

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
We felt the rooms needed a little more. Couch or 2 comfortable chairs. Refrigerator would be a huge plus. Bed made a lot of noise. Small dresser so you don't have to live out of a suit case. Overall we enjoyed our stay and would stay again.
Overnattede 3 nætter i marts 2024
Svar fra Marco R. den 9. mar. 2024
Dear Chantelle,Thank you for your feedback. We are always looking for ways to improve our guest experience. We do have mini fridges available by request for the next time you stay with us, should you require one.We hope to see you again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Segundo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Marco R. den 4. mar. 2024
Dear Segundo,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Mia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Can’t wait to be back! The room was very clean and cozy and the bebes pizza was amazing. The staff was also so friendly and informative.
Overnattede 1 nat i februar 2024
Svar fra Marco R. den 4. mar. 2024
Dear Mia,Thank you for your feedback.We are so glad you enjoyed your stay with us as well as BeeBee's! Their pizza is delicious! We hope to see you again real soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Udmærket

Karla

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Esta muy bonito..lo unico malo es que se demoro en calentarse el cuarto
Overnattede 1 nat i februar 2024
Svar fra Marco R. den 29. feb. 2024
Dear Karla,Thank you for your feedback.We are glad you enjoyed your stay with us. I will have our Engineering team take a look at the HVAC unit in that room.We hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Ismael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent service, nice rooms and amazing views.
Overnattede 1 nat i februar 2024
Svar fra Marco R. den 28. feb. 2024
Dear Ismael,Thank you for your feedback.We are glad you enjoyed your stay with us and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Udmærket

Kim

Synes godt om: Rengøring
The views were amazing from the balcony and window. FYI: No microwave, no fridge, no towels provided.
Overnattede 1 nat i februar 2024
Svar fra Marco R. den 24. feb. 2024
Dear Kim,Thank you for your feedback.Please note, all of our rooms do come with a minimum of 2 sets of towels in the bathroom. If any more are needed a quick call to the desk and we can provide more.While we do not have microwaves, we do have portable fridges, available upon request, also available by inquiring with the desk.We are glad you enjoyed your stay however and hope to welcome you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Luis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great room
Enjoyed the place room had a beautiful view definitely recommend
Overnattede 1 nat i februar 2024
Svar fra Marco R. den 20. feb. 2024
Dear Luis,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Shakima

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My favorite hotel
Overnattede 1 nat i februar 2024
Svar fra BORO Team den 20. feb. 2024
Hello Shakima and thank you very much for choosing BORO Hotel. We are very glad that you enjoyed your stay with us.We are looking forward to host you again in the near future.BORO TEAM

10/10 Fremragende

Mary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No complaints
Overnattede 3 nætter i februar 2024
Svar fra BORO Team den 20. feb. 2024
Hello Mary and thank you for choosing BORO Hotel. We are proud of our property and services we provide and gives as great pleasure when guest are fully satisfiet with their stay with us. Thank you for your again for being our guest.

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Marco R. den 19. feb. 2024
Dear Anthony,Thank you for your feedback.We are so glad you enjoyed your stay with us and can't wait to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

steven

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
My Kind of Place in Queens
Love this place. Great staff, lovely lobby, insane views. My home away from home.
Overnattede 5 nætter i februar 2024
Svar fra Marco R. den 14. feb. 2024
Dear Steven,Thank you so much for your amazing review!We are so glad you enjoyed your stay with us and can't wait to welcome you home again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Michelle

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Marco R. den 19. feb. 2024
Dear Michelle,Thank you for your feedback.We are sorry we fell short on your expectations. We would love to hear from you on how we could of earned that 4 or 5. We hope that next time you're in the area, we can make it right and get that 5.Thank you for staying with us.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Susie

Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Marco R. den 12. feb. 2024
Dear Susie,Thank you for your feedback.We are so very sorry we did not meet your expectations during your stay with us. Please do let us know how we fell short so we can address the issues and help provide a better guest experience for all.Should your travels bring you back to the area, we would love the opportunity to welcome you back.Thank you.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Marco R. den 12. feb. 2024
Dear David,Thank you for your feedback.We are glad you enjoyed your stay and hope to see you again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Sarah

Overnattede 1 nat i februar 2024
Svar fra Marco R. den 5. feb. 2024
Dear Sarah,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Kristiny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Marco R. den 1. feb. 2024
Dear Kristiny,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back again soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Mellisa

Rejste med partner
Synes godt om: Rengøring, service og personale
Wonderful staff and cleanly. However pictures farrrrr sell this place. Everything feels super cheap and comparable to sleeping in an abandoned auto shop. I couldn’t catch a night of sleep on what felt like cardboard! And paid 30$ for a “rose petal” setup that made my boyfriend and I burst out in laughter due to the one pack of faux roses from dollar general that were thrown on the bed. Could change the channel on the tv because the cable box was place improperly; which management was aware of. I was instructed to get up and point the remote in a certain angle. Basically we made the best of it.
Overnattede 3 nætter i december 2023
Svar fra Marco R. den 25. jan. 2024
Dear Mellisa,Thank you for your feedback. We are sorry we did not meet your expectations on your stay with us. We will use your feedback to improve the guest experience for our future guests. The reason why we (a lot of hotels actually) do not use real rose pedals is because the color transfers to the linen and is then nearly impossible to remove. Should your travels bring you back to the area, we hope we have the opportunity to serve you better.Thank you.Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Ashley see

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Marco R. den 22. jan. 2024
Dear Ashley,Thank you for your feedback.Please accept our sincerest apologies for not meeting your expectations during your stay with us. Please let us know where we have failed you so that we may get it right for future stays and guests.Should your travels bring you back to Long Island City, we would love to invite you back so you can experience The Boro New York without any issues.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

8/10 Udmærket

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Marco R. den 22. jan. 2024
Dear Anthony, Thank you for your feedback.We are glad you enjoyed your stay and look forward to welcoming you back again soon.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Raul

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Marco R. den 21. jan. 2024
Dear Raul,Thank you for your feedback.Please accept our sincerest apologies as we fell short on your expectations. I would love to hear what went wrong and how we could of done better as we are always looking for ways to improve our guest experience.We hope that we may have the opportunity to serve you again.Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Tamia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Marco R. den 19. jan. 2024
Dear Tamia,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

10/10 Fremragende

Tamia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Marco R. den 19. jan. 2024
Dear Tamia,Thank you for your feedback.We are glad you enjoyed your stay and hope to welcome you back soon!Sincerely,Marco RodriguezGeneral ManagerThe Boro New York

6/10 Okay

Emily

Comfortable, not a 4-star hotel
The industrial aesthetic and environmental no frills considerations of the Boro Hotel make it efficient. The room was clean and comfortable. However, the furniture, environment, and amenities are not what I would expect for a 4-star hotel. I felt that the nearby Hyatt and Hilton Home2Suites (where I have also stay in the past 3 months) were more comfortable. This was a little disappointing for my 4-star splurge.
Overnattede 1 nat i januar 2024
Svar fra Marco R. den 19. jan. 2024
Dear Emily,Thank you for your feedback.Please accept our sincerest apologies for not meeting your expectations. We will take your comments into consideration as we are always looking for ways to refine our guest experience.If you wish to talk about this further, please do not hesitate to reach out to me at the property.We hope we may welcome you back again soon next time you're in the area.Thank you,Marco RodriguezGeneral ManagerThe Boro New York