Udendørsområde

Anmeldelser af Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

3 out of 5

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 421 af i alt 1019 anmeldelser" "
Bedømmelse på 8 − Udmærket. 278 af i alt 1019 anmeldelser" "
Bedømmelse på 6 − Okay. 159 af i alt 1019 anmeldelser" "
Bedømmelse på 4 − Dårligt. 83 af i alt 1019 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 78 af i alt 1019 anmeldelser" "

8,2/10

Rengøring

8,2/10

Service og personale

7,6/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Dorte Bøgh

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i december 2023
Svar fra Customer Service den 24. dec. 2023
We appreciate you taking the time to share your feedback, Dorte.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 Okay

Thomas

Rejste med partner
Synes godt om: Service og personale
Første nat var hotellet overbooket, så vi fik værelse ved siden af en udluftningkanal der larmede meget, dagen efter fik vi skiftet værelset til et bedre beliggende et. Store grupper / skole der boede der, hvor de unge løb op og ned af gangene og larmede om aftenen Morgenmad ikke just kulinarisk, men okay. Venligt personale
Overnattede 6 nætter i oktober 2023
Svar fra Customer Service den 22. okt. 2023
Thomas, det er ærgerligt at høre, at dit første værelse og støjniveauet ikke var så fredeligt, som du havde forventet. Det er godt at bemærke, at et værelsesskift blev lettet for bedre at imødekomme dig. I forhold til problemet med støjforstyrrelser er vi forpligtet til at sikre et roligt miljø og vil helt sikkert undersøge dette. Din feedback vedrørende morgenmad er afgørende for os, da vi altid bestræber os på at tilbyde en tilfredsstillende kulinarisk oplevelse. Det er opmuntrende at høre dine positive bemærkninger om vores venlige teammedlemmer. Vi håber, du vil overveje at give os endnu en mulighed for at tjene dig bedre i fremtiden.

8/10 Udmærket

Poul Arne

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Kaotisk start på fint ophold
Vores ophold startede lidt dårligt, da værelserne var meget små og der ikke var meget gulvplads, da vi havde bestilt værelser til tre voksne. Sengene var ikke slået ud og der var ikke sengetøj til alle. Det tog lang tid inden det hele virkede. Bortset fra dette var sengene gode, værelset rent og morgenmaden fin, selvom der var rigtig mange gæster. Hvis vi kun havde været to i værelset havde det været perfekt. Beliggenheden er rigtig god og prisen ok.
Overnattede 2 nætter i oktober 2023
Svar fra Customer Service den 22. okt. 2023
Poul, tak for din værdifulde indsigt. Det er vidunderligt at høre, at du fandt renligheden af værelserne, kvaliteten af sengene, morgenmadstilbuddet og placeringen af Holiday Inn Express Manhattan Midtown West til din smag. Vi er forpligtet til at tilbyde alsidig indkvartering og beklager enhver bekvemmelighed, der er opstået på grund af værelsesstørrelse og indledende sengearrangementer. Vores mål er altid at give en perfekt oplevelse for alle vores gæster, og dine kommentarer vil hjælpe os med at arbejde på forbedringer. Din feedback er meget værdsat, og vi håber at kunne tilbyde en mere overlegen service ved dit fremtidige besøg.

8/10 Udmærket

Anni Froelich

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Morgenmad kan forbedres- nemt
Værelse fint men vi skulle spørge om extra håndklæder ift antal personer . Morgenmaden var mangelfuld, hele tiden noget der manglede opfyldning. Ved vores 3 overnatninger var der alle morgener samme defekte toaster som lavede kø, hvorfor ikke ordne eller helt fjerne ? .. og drikkeautomat duede ikke. Istedet stod der blot en dunk med appelsinjuice som konstant var tom og ikke andre kolde drikkevarer. Iøvrigt billede af bacon på skilt men det så vi aldrig serveret Beliggenhed af hotellet perfekt , en skam at man ikke lige gør det sidste for en god oplevelse
Overnattede 3 nætter i august 2023
Svar fra Customer Service den 4. sep. 2023
Anni, tak fordi du deler din feedback. Det er opmuntrende at høre, at du satte pris på den ideelle placering af Holiday Inn Express Manhattan Midtown West. Vi forstår, at nogle aspekter relateret til genopfyldning af morgenmad og faciliteter ikke levede op til dine forventninger. Vi værdsætter dette perspektiv og vil helt sikkert dele dine kommentarer med vores teammedlemmer til overvejelse og forbedring. Vi sigter konstant efter at give en tilfredsstillende oplevelse, og dit input hjælper os med dette mål. Vi håber at byde dig velkommen tilbage og levere en mere problemfri oplevelse i fremtiden.

6/10 Okay

Jacob

Rejste med familie
Synes ikke om: Service og personale
Hotel midt i New York. Størrelsen af værelser er skrumpet efter vi er kommet tæt på centrum. Værelse er Ok, mange mennesker til morgenmad, hvor det er typisk amerikansk udvalg, ikke særligt stort. En morgen kom en hjemløs person forbi og tog mad fra hotellet. Det har vi ikke oplevet før 😄
Overnattede 2 nætter i august 2022
Svar fra Front Desk Team den 6. sep. 2022
Dear valued guest, Thank you for taking the time to review our hotel and for being our valued guest. We appreciate your feedback and hope to welcome you back again in the future.

6/10 Okay

Pia

Rejste med familie
Synes godt om: Rengøring
Overnattede 2 nætter i august 2022
Svar fra Front Desk Team den 21. aug. 2022
Pia, Thank you for taking the time to review our hotel and for being our valued guest. We hope to have the opportunity to welcome you back again soon.

10/10 Fremragende

DELIAMYELIS

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was just right. Very good for the price and amenities when you compared with other hotel in the area.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 27. maj 2024
DELIAMYELIS, thank you for your kind words! Holiday Inn Express Manhattan Midtown West is thrilled to hear that you appreciated the value and amenities offered. We hope to welcome you back soon!

8/10 Udmærket

Anne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The overnight staff was not helpful. But the daytime staff was wonderful and helped us with an issue very quickly.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 27. maj 2024
Anne, thank you for sharing your feedback. It's great to hear that our daytime team members provided wonderful assistance. Your comments about the overnight team will be noted, and we'll strive to provide consistent service at all hours. The Holiday Inn Express Manhattan Midtown West hopes to welcome you back soon!

10/10 Fremragende

jeannette rivera

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beds were very comfortable. Location was fine. All Staff excellent & attentive. Breakfast hot & good. Walking Space in room was a bit small & narrow but we were able to manage. Overall experience was very good I would come again & recommend to family & friends.
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 27. maj 2024
Jeannette, thank you for your lovely review of the Holiday Inn Express Manhattan Midtown West. We're delighted to hear that you enjoyed the comfortable beds, convenient location, and excellent service from our team members. It’s great that you found the breakfast to be satisfying and managed well in your room. We're looking forward to welcoming you, your family, and friends back soon!

8/10 Udmærket

Nataria

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Clean and comfortable stay. Enjoyed the free breakfast option. Convenient location without being too in the mix
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Nataria, thank you for sharing your experience at Holiday Inn Express Manhattan Midtown West. It’s wonderful to hear that you found your stay clean and comfortable, and that you appreciated the complimentary breakfast. We are glad you found the location convenient. We hope to welcome you back soon!

4/10 Dårligt

carlos

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
They have some rooms in the basement, if you unfortunately get one you won’t sleep, because the hotel have the laundry in the same floor, you can hear the employees taking, listening music with their cellphones, and making noise till 1am…was a terrible experience…during the breakfast just two employees working in the area, all the time the place is crowed….the trash basket flooded with garbage and nobody cleaning the tables…so…for 300$ each night I think you can get a better service…the bathroom courtains smelling terrible…the cleaning room service from 1 to 10: 2… During the reservation they sell the room with microwave and ironing table…nothing inside when we arrived…and two beds in a space for one bed…never in my life I’ll go there again…
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Carlos, thank you for sharing your experience. The details you provided are concerning, and your feedback will be reviewed with our team members. We strive to provide excellent service and will address the points you highlighted, including noise, cleanliness, and room amenities. Your input is valuable, and it will help us improve.

6/10 Okay

Nancy, Chesterfield

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
My room was right by the elevator and I heard the mechanics all night long. Was that because I booked through a 3rd party? Room was clean and everything that I required was there. Quick and easy walk to food and entertainment.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 23. maj 2024
Nancy, thank you for sharing your experience. It's wonderful to hear that the room met your needs and that you found the location convenient. Your feedback about the noise near the elevator has been noted. We hope to have the opportunity to provide you with a quieter stay in the future.

8/10 Udmærket

isabelle

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Offre de déjeuners très intéressant. Bon accueil, très propre.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Isabelle, merci pour vos commentaires positifs concernant votre séjour au Holiday Inn Express Manhattan Midtown West. C'est formidable d'entendre que vous avez apprécié notre petit-déjeuner et l'accueil de nos collègues. Nous espérons vous accueillir à nouveau bientôt!

10/10 Fremragende

May Zita

good
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
May Zita, thank you for your positive feedback! Holiday Inn Express Manhattan Midtown West is thrilled to hear you had a pleasant stay. We hope to welcome you back soon!

10/10 Fremragende

Pauline

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They always clean your room everyday until other hotels. Great hotel.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 23. maj 2024
Pauline,Thank you for sharing your positive experience at the Holiday Inn Express Manhattan Midtown West. Our team members are dedicated to ensuring a pleasant stay for every guest. We look forward to welcoming you back!

6/10 Okay

Lori

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The staff were wonderful but the room was dingy and small. We were on the first floor tucked behind the elevator and I got the impression that it was not originally a regular room. We got a king size bed but the walkway to get around it was about a foot wide and required you to walk sideways to fit.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 23. maj 2024
Lori, thank you for your feedback. It's wonderful to hear that our team members left a positive impression. We appreciate your comments on the room and will take them into consideration as we strive to improve guest experiences. We hope to have the opportunity to serve you better in the future.

8/10 Udmærket

Jill

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Front desk staff was super helpful and pleasant.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 22. maj 2024
Jill, thank you for your kind words about the team members at the Holiday Inn Express Manhattan Midtown West. We're pleased they could assist you and contribute to your pleasant stay. We look forward to your next visit!

4/10 Dårligt

Oyuntuya, Denver

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
So hard to check in
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Oyuntuya, thank you for sharing your feedback. It's concerning to hear about the difficulties you encountered during check-in. The check-in process is intended to be smooth, and any issues are taken seriously. Your experience will be reviewed to better understand what happened.

10/10 Fremragende

lucia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Lucia, thank you for your kind words! We're thrilled that you found the location of the Holiday Inn Express Manhattan Midtown West to be great. We hope to welcome you back soon!

10/10 Fremragende

Moni

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy amables
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Thank you for the amazing rating, Moni!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Holiday Inn Express Manhattan Midtown West soon!Thanks again for leaving your feedback!

10/10 Fremragende

Shari

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Property and staff were fantastic. Very helpful, polite and friendly. The only thing I would mention is that the shower curtain had some dark mold at the bottom. A very easy fix. Other than that, everything was wonderful.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Shari, thank you for your wonderful comments about Holiday Inn Express Manhattan Midtown West. The fantastic service from our team members is something we're proud of, and we appreciate your feedback regarding the shower curtain. We're glad to hear that everything else met your expectations. We're looking forward to welcoming you back.

8/10 Udmærket

Kristi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great except for you elevators went down for a little while which is no big deal. Great great breakfast love it love it love it great housekeeping awesome hotel I love you visit there again. Your hotel is one of the best I've ever stayed in at Manhattan.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 20. maj 2024
Kristi, thank you for your wonderful feedback about the Holiday Inn Express Manhattan Midtown West! It's great to hear you enjoyed the breakfast and housekeeping. We appreciate your understanding regarding the elevators. We look forward to welcoming you back on your next visit to Manhattan!

10/10 Fremragende

Rene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
Thank you for the perfect rating, Rene!We are very pleased to hear that you had a wonderful stay at Holiday Inn Express Manhattan Midtown West. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 Okay

RAHUL

Rejste med familie
1.Staff is friendly. 2.Room service is available daily and so it is decent. 3. Rooms are not big even if you take the room with 'Extra floor space', this is a deception. 4.It's not five star so don't expect that!! 5. Location too good. 10 min walk to Times Square. 6.Price-quality is good and based on Service and Location. 7. Breakfast is quite varied. My room: 2 adults, 1 child with extra floor space.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 16. maj 2024
Rahul, thank you for your review. It's great to hear that you found our team members friendly, enjoyed the varied breakfast, and appreciated our location. We understand your comment about the room size and value your feedback. We're glad you found the price-quality based on service and location to be good.

6/10 Okay

Francisco

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 16. maj 2024
Francisco, thank you for your rating. Your input is valuable to us. If there is anything specific you would like to share about your stay, please do let us know. We hope to have the opportunity to serve you better in the future.

6/10 Okay

Abhay

Rejste med familie, Forretningsrejsende
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Average
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 16. maj 2024
Abhay, thank you for taking the time to share your feedback. Your input is valuable, and we will use it to improve. We hope to welcome you back in the future for a more exceptional experience.

6/10 Okay

Lukasz, Montclair

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is definitely very, very dated - common areas, rooms - scream for a major update. It just feels run down and way below brand average. Extremely crowded reception and breakfast area. I did not even tried the breakfast since it was just crowded. Long waits for elevators. The surroundings, particularly at night, are not great - it is situated off beaten track and I can imagine a single person not feeling comfortable walking in the street the hotel is on at night.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 16. maj 2024
Lukasz, thank you for sharing your experience. The hotel values your feedback about the design and ambiance. This input is significant for the continuous improvements our team aims to achieve. The hotel understands that the reception and breakfast area can get busy, and they appreciate your patience. Safety and comfort of the guests are top priorities, and the hotel takes these concerns seriously. Your insights are appreciated, and the team will keep them in mind as they work towards making future visits more pleasant.

2/10 Forfærdeligt

Monique

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Worse hotel stay in my life. Location is not bad but the room was funky. The staff was awful. They charged my card $1600 because they charged me for the deposit that I had already paid, the remaining balance and then the entire amount. When I complained about it, their response was "oh no worries, the charge will go back when you check out". Are you kidding me??? The staff also acts as if they don't understand English when you have an issue but I watched them talk perfect English to other guests. Never again!!!!
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 15. maj 2024
Monique, thank you for sharing your feedback. It's good to know you found the central location convenient, but it is disappointing that certain aspects did not meet your expectations. The concerns you mentioned regarding room condition and communication with our team are noted, and we're committed to improving. Addressing billing issues promptly and efficiently is very important to us, and we regret any inconvenience you experienced.

8/10 Udmærket

Irenecris

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love the hotel, just very small rooms they have
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 12. maj 2024
Irenecris, it's wonderful to know that you love Holiday Inn Express Manhattan Midtown West. We acknowledge your note on the size of our rooms. They are designed for streamlined city living, however, we always endeavor to ensure that every guest has a comfortable stay. Thank you for your review.

10/10 Fremragende

Hayo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location at walking distance to Broadway (10 to 15 minutes walking). Decent rooms, quite decent breakfast that gets replenished frequently. Very friendly accommodating staff.
Overnattede 7 nætter i maj 2024
Svar fra Customer Service den 12. maj 2024
Hayo, thank you for choosing Holiday Inn Express Manhattan Midtown West and sharing your delightful experience. We're glad you appreciated our prime location, comfortable accommodations, and efficient breakfast service. We also appreciate your kind words regarding our accommodating team members. We look forward to your next visit, ensuring another stellar experience.

8/10 Udmærket

Glenn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Goed net hotel op loopafstand van times square. Kamers zijn wat klein, maar wij hadden 4 persoonskamer, twee tweepersoonsbedden. Gratis iontbijt is een voordeel, wel druk. Prijs kwaliteit good. Voor het geld inclusief ontbijt een aanrader.
Overnattede 6 nætter i april 2024
Svar fra Customer Service den 11. maj 2024
Glenn, bedankt voor het delen van uw mening over uw recente verblijf in Holiday Inn Express Manhattan Midtown West. Het is fantastisch om te horen dat u onze locatie handig vond. We zijn blij dat u het gratis ontbijtaanbod op prijs stelde, zelfs als het druk was. Voor kamers hebben we verschillende maten en configuraties om aan de verschillende behoeften van gasten te voldoen. We zijn blij dat je het gevoel had dat de waarde aanwezig was, vooral met het ontbijt inbegrepen. Wij hopen u in de toekomst weer van dienst te kunnen zijn.

10/10 Fremragende

Philip, FPO

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Accommodations were outstanding only issue was the free Internet was very spotty from the hotel room.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 11. maj 2024
Philip, it's wonderful to hear you found the accommodations at Holiday Inn Express Manhattan Midtown West outstanding. We also appreciate your feedback about the internet connection and will certainly look into enhancing it. We can't wait to serve you again soon.

6/10 Okay

Nathan

Synes godt om: Rengøring, service og personale
After the temporary water shutdown one night, the hot water ran brown for the entire next day. Nothing the property could've done about this, but travelers should be aware that it's an older property.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 9. maj 2024
Nathan, thank you for your feedback. We regret to hear about your experience with the water following the unavoidable closure. Please rest assured, we work continuously to maintain our facilities, and we make it a priority to ensure all guests have a comfortable stay. Your insight helps our team address concerns and enhance the guest experience. We hope you give us another chance to better serve you in the future.

2/10 Forfærdeligt

Fanny

Overnattede 3 nætter i april 2024

10/10 Fremragende

Wibo Antonius

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Prima hotel, goede ligging, alleen een beetje druk bij het ontbijt
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 6. maj 2024
Wibo, thank you for your feedback. At Holiday Inn Express Manhattan Midtown West, we appreciate your positive perspective. We understand breakfast time can get busy, and we're continuously working on our service optimization during peak times. Your satisfaction is our top priority. We look forward to welcoming you back on your next visit to Manhattan.

10/10 Fremragende

Lee

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent stay - a bit chaotic at breakfast, but it’s worth the wait.
Overnattede 5 nætter i februar 2024
Svar fra Customer Service den 6. maj 2024
Lee, thank you for choosing Holiday Inn Express Manhattan Midtown West and leaving such positive feedback. We're elated to know you enjoyed your stay. We acknowledge that breakfast time can get a bit busy and assure you that we're continuously working to make it smoother for our guests. We look forward to welcoming you again in the near future!

10/10 Fremragende

karla

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
So amazing, everything was clean
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Karla, it's fantastic to know that your stay at the Holiday Inn Express Manhattan Midtown West exceeded expectations with our spotless environment. We appreciate your wonderful feedback and hope to welcome you back again soon.

2/10 Forfærdeligt

Linda

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We didn't have hot water for 2 days!!! Our toilet didn't flush!!! Horrible place
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Linda, we deeply regret hearing about the issues you experienced regarding the bathroom facilities. It's certainly not indicative of the seamless stay we aspire for our guests. We have addressed your concerns to our maintenance team for future guest satisfaction. We hope you'll give us another chance to better serve you in the future.

6/10 Okay

David

Rejste med familie
Synes godt om: Service og personale
Good location. Lots of dining option nearby on 9th ave. Very walkable and 50th st. Subway clise by. Elevators and breakfast crowd are challenging. The one lady looking after the breakfast area is extraordinary to feed hundreds in a couple of hour.
Overnattede 6 nætter i april 2024
Svar fra Customer Service den 4. maj 2024
David, it sounds like our central location proved advantageous for your trip, with a wide range of dining options and convenient subway proximity. Your feedback regarding the elevators and breakfast period is valuable. Our team will consider it as we continuously strive to improve our services. Furthermore, the commendation for our colleague in the breakfast area is much appreciated and will certainly be passed on. We hope you'll choose us again for a more flawless experience.

10/10 Fremragende

Marten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice hotel, extreme friendly staff.
Overnattede 7 nætter i april 2024
Svar fra Customer Service den 5. maj 2024
Marten, we're delighted to hear you enjoyed your stay at Holiday Inn Express Manhattan Midtown West. We take pride in the friendliness of our team members so your feedback is greatly appreciated. Thank you for sharing your review. We hope to welcome you back soon.

10/10 Fremragende

Balaji

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good breakfast. Convenient location. Comfortable beds.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 2. maj 2024
Balaji, it's wonderful to know that Holiday Inn Express Manhattan Midtown West provided you with a delightful breakfast experience, a convenient location, and comfortable beds. Your satisfaction means a lot to us, and we look forward to welcoming you back on your next trip to Manhattan.

10/10 Fremragende

Mohamed

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Short stay for work but very remarkable, as soon as you get to he front desk for check in you meet a wonderful person her name was Touria, very nice, friendly and very helpful,
Overnattede 1 nat i april 2024
Svar fra Customer Service den 30. apr. 2024
Mohamed, we're thrilled to hear about your positive experience at Holiday Inn Express Manhattan Midtown West. It's heartwarming to know that Touria made such a strong impression and provided the friendly service expected. Her dedication to guests is indeed appreciated. Thank you for taking the time to highlight her efforts. We look forward to the pleasure of having you back soon for another remarkable stay.

10/10 Fremragende

Oksana

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good hotel. I would stay here again.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 30. apr. 2024
Oksana, it's genuinely uplifting to hear your kind words regarding your stay at Holiday Inn Express Manhattan Midtown West. Your willingness to return is the highest compliment you could provide. We eagerly await your next visit.

6/10 Okay

Amy

Synes ikke om: Service og personale
Asked for a king with extra floor space got a basement floor with two tiny beds- I know it’s generally the hotels fault it’s Expedia.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 29. apr. 2024
Amy, it's disheartening to learn about the mix-up regarding your room type and placement during your stay. Although, the booking details are generally managed by the platform you book through, our team strives to accommodate quests' needs wherever possible. We assure you, these matters are taken very seriously and we'll continue to make efforts to improve guest experience in the future. Please consider us for future visits so we can provide the experience you expected.

10/10 Fremragende

Cheryl

Good location and staff
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 5. maj 2024
Cheryl, it's wonderful to know you appreciated the convenient location and the warm service from our team members at the Holiday Inn Express Manhattan Midtown West. We hope to make your future visits just as enjoyable. We eagerly await your return!

10/10 Fremragende

Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff are really friendly and amazing. The rooms were clean and the location is 15 min walk from times square. I would definitely stay here again.
Overnattede 6 nætter i april 2024
Svar fra Customer Service den 27. apr. 2024
Maria, it's delightful to hear you enjoyed your stay at Holiday Inn Express Manhattan Midtown West. Our team members appreciate your commendation of their friendliness, and we're thrilled that you found our rooms to be tidy. It's also wonderful to know our location was convenient for your exploration of the city. We eagerly await your return - thank you for choosing us for your stay in Manhattan.

8/10 Udmærket

Linda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
I wish I knew ahead of time that there was construction outside and the outside dinning area was not in use.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 27. apr. 2024
Linda, we're glad you chose to stay at Holiday Inn Express Manhattan Midtown West. We regret any inconvenience caused due to the ongoing property improvements nearby and the temporary closure of our outdoor dining facility. We strive to provide up-to-date information and we appreciate your understanding. Your feedback will be used to enhance guests' experiences. Thank you.

10/10 Fremragende

Omayra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelente servicio, los empleados muy amables especialmente Sonia y Freddy. Hotel cerca del tren y de lugares turísticos para visitar. Incluye desayuno y súper rico. Definitivamente vuelvo a hospedarme.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 25. apr. 2024
Omayra, es maravilloso saber que disfrutó de su estadía en el Holiday Inn Express Manhattan Midtown West. Los miembros de nuestro equipo, especialmente Sonia y Freddy, agradecen sus amables comentarios. Nos complace que nuestra conveniente ubicación haya sido ventajosa para usted y que haya disfrutado del desayuno. Esperamos ansiosamente recibirlo nuevamente en su próxima visita.

8/10 Udmærket

Julie

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Our air conditioner made LOUD clunking noises and kept us up all night. However the staff was accommodating and gave us a discount
Overnattede 1 nat i april 2024
Svar fra Customer Service den 24. apr. 2024
Julie, thank you for taking the time to share your experience. It's regrettable to hear that your stay was slightly disturbed due to an issue with the air conditioning system. Rest assured, we're committed to making ongoing improvements for our guests. We're glad that you found our team members to be supportive. At the Holiday Inn Express Manhattan Midtown West, our guests' satisfaction is our top priority. We hope you'll return and allow us to provide an even more enjoyable stay in the future.

8/10 Udmærket

Wes

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 21. apr. 2024
Wes, thank you for choosing the Holiday Inn Express Manhattan Midtown West. We appreciate your positive rating and are delighted you enjoyed your stay. We hope to welcome you back in the near future for an even better experience.