Suite - 1 soveværelse | Pengeskab på værelset, skrivebord, strygejern/strygebræt, gratis Wi-Fi

Anmeldelser af Candlewood Suites New York City-Times Square, an IHG Hotel

2.5 out of 5

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 374 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 375 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 119 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 65 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 71 af i alt 1004 anmeldelser" "

8,0/10

Rengøring

8,2/10

Service og personale

7,6/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Lars

Overnattede 5 nætter i december 2023
Svar fra LMP- Manager den 18. dec. 2023
Lars,Thank you for the rating!

10/10 Fremragende

Marianne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was all great
Overnattede 4 nætter i december 2019
Svar fra Joebe den 1. mar. 2020
Thank you for Choosing Candlewood Suites Hotel. We look forward to see you in the future.

8/10 Udmærket

Erik Haar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i september 2019
Svar fra Erika, Manager den 9. okt. 2019
Thank you for choosing our hotel, Erik!

8/10 Udmærket

Lars Ole

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 5 nætter i december 2018
Svar fra Erika, Assistant General Manager den 1. jan. 2019
Thank you!

8/10 Udmærket

Arianna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to everything I needed without being right smack dab in the middle of it all and it was a nice clean space for the duration of my trip.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Mohammad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was good
Overnattede 6 nætter i maj 2024
Svar fra Kenny Scoby den 26. maj 2024
Dear Mohammad.We would like to thank you for taking the time to share feedback of your stay with us at Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us, and we will most certainly share your recent experience with our team! Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service not only to our current guests, but our future guests as well. We thank you again for choosing the Candlewood Suites-Times Square and we look forward to your return visit when your travels bring you back to NYC!

6/10 Okay

Claudia

Synes godt om: Overnatningsstedets tilstand og faciliteter
Hotel vicinissimo a Times Square, in pieno centro a NY. a 4 minuti a piedi dalla fermata della metro e dai negozi Comodo Hotel per la possibilità di avere l'angolo cucina e il bar con caffè e the gratis alla reception. Personale gentile
Overnattede 6 nætter i april 2024
Svar fra General Manager den 23. maj 2024
Dear Claudia, We are pleased to read that you enjoyed your stay, most notably our prime Location, which is close to most of the area's attractions. Your review of our staff was also delightful. As suggested, we will look for improvement in areas where we ought to. It was a pleasure hosting your visit, and we look forward to your return.Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

Sheila

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
amazing beds, pillows, love my kitchen instacart there is super fast, good staff, the fitness room is tiny but cardio equipment is good, and i always go there if i am in timesquare
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 22. maj 2024
Dear Sheila, We are delighted to know you had an excellent stay at Candlewood Suites New York City-Times Square. Thank you for your generous compliments about the fantastic bed and your love for our amenities! We also appreciate you acknowledging our cardio equipment. It is always a joy to see our guests are excited about returning; we look forward to it!Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

Blanca

Synes godt om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra General Manager den 24. maj 2024
Dear Blanca, On behalf of our team at Candlewood Suites New York City-Times Square, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we are delighted you included us in your travel plans. We hope you will be back to see us again soon.Warmest regards,Laurie MiskoArea General Manager

6/10 Okay

Roxy

It was okay. The microwave is dirty.
Overnattede 3 nætter i maj 2024
Svar fra Area General Manager den 21. maj 2024
Dear Roxy, We appreciate your feedback. We apologize for any inconvenience caused by the condition of the microwave. Our housekeeping team strives to maintain cleanliness throughout our facilities. Your comment will be shared with our team to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warmest regards,Laurie MiskoArea General Manager

8/10 Udmærket

Semra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra LMP- Front Desk Manager den 21. maj 2024
Semra,Thank you for taking the time to leave us your rating for your past stay with us. We appreciate you!

8/10 Udmærket

MAUD

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Proximité du centre et des attractions Personnel au top
Overnattede 8 nætter i maj 2024
Svar fra General Manager den 20. maj 2024
Dear MAUD, We are thrilled that you loved our location and that we were ideally situated near everything you planned to see and do in New York! We are delighted to read your visit was a success with the help of our friendly staff. Thank you for sharing your experience so future guests can see what makes our hotel a great choice. Thank you for your positive feedback. We look forward to your next stay at Candlewood Suites New York City-Times Square.Warmest regards,Laurie MiskoArea General Manager

8/10 Udmærket

Jose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
hotel room was what I was looking for, "large" room (for NY city standards). Place was clean, bed was comfortable. Only the area around didn't feel too safe.
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 20. maj 2024
Dear Jose, Thank you for reviewing your stay at Candlewood Suites New York City-Times Square. Your satisfaction is essential to us, and we are delighted to know how happy you were with our well-maintained room and comfortable bed. We regret the inconvenience you experienced in the area. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Warmest regards,Laurie MiskoArea General Manager

6/10 Okay

Patricia

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter
Accueil froid, indifférent. Propreté des chambres à revoir. Ménage 1 fois par semaine le mardi. Nous sommes arrivés un vendredi. Ménage oublié le mardi et reporté au mercredi veille de notre départ. Conclusion pas de ménage des chambres sur notre séjour. Poubelles pleines, serviettes non changées. Il n'y aucun service digne d'un hôtel. J'appelle ça une résidence hôtelière tout juste.
Overnattede 6 nætter i maj 2024
Svar fra General Manager den 20. maj 2024
Dear Patricia, We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We appreciate your constructive remarks and hope you will be back to revisit us soon. Thank you again! Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

MARINELLA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Caffè/ acqua calda disponibili 24/24 e posizione !
Overnattede 5 nætter i maj 2024
Svar fra General Manager den 17. maj 2024
Dear MARINELLA, Thank you for mentioning how much you enjoyed the availability of our hot beverages! We are also glad we exceeded your expectations with our prime location. We work hard to provide everything you need for the perfect getaway, and it was a true pleasure hosting your visit. Thank you for choosing Candlewood Suites New York City-Times Square, and we hope you will be able to stay with us again soon.Warmest regards,Laurie MiskoArea General Manager

8/10 Udmærket

Diwakar

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place for a long term stay. Decent rooms. Just that the AC used to make a racket on days.
Overnattede 5 nætter i maj 2024
Svar fra General Manager den 17. maj 2024
Dear Diwakar, Thank you for staying at Candlewood Suites New York City-Times Square; it was a pleasure to have you as our guest! We are glad our prime location and the well-groomed rooms were convenient for your stay. However, we apologize for any disturbances caused by the air conditioning unit in your room. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Warmest regards,Laurie MiskoArea General Manager

6/10 Okay

Marie-Alexandra

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Établissement bien situé et chambre très bien. Nous étions au 21e étage donnant sur rue. New York est une ville bruyante jour et nuit donc un peu de bruit malgré la hauteur d’étage mais rien d’ingérable et très proche de Times square. En revanche le personnel est adorable tant que vous êtes sur place après plus de considération. Nous avons oublié des affaires la bas, un ami est passé à l’hôtel qui a dit devoir faire des recherches (nous étions parties 2 jours avant) j’ai appelé depuis la France on m’a dit me rappeler et j’attends toujours!! Aucune réactivité et aucun suivi pour le coup! La femme de chambre a forcément trouvé les affaires ou alors ils ont déjà été emmenés par le personnel de l’hôtel… bref très déçue sur ce point! Dommage!
Overnattede 6 nætter i april 2024
Svar fra General Manager den 15. maj 2024
Dear Marie-Alexandra, We are glad you enjoyed our convenient location and the clean environment of the room. However, we apologize for the items you forgot in your room. If lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. With that being said, we understand your frustration and can assure you that you will certainly be contacted if your lost item is recovered. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel and give you the service you deserve.Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

Lee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i maj 2024
Svar fra General Manager den 16. maj 2024
Dear Lee, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Candlewood Suites New York City-Times Square and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Warmest regards,Laurie MiskoArea General Manager

8/10 Udmærket

Jess

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms are well equipped with fridge, stovetop and microwave. Free laundry with detergent available for purchase at front desk. Friendly staff.
Overnattede 4 nætter i maj 2024
Svar fra Area General Manager den 14. maj 2024
Dear Jess, Thank you for letting us know how much you enjoyed your stay at Candlewood Suites New York City-Times Square. It's wonderful to hear you found our rooms well-equipped and our staff friendly. Your comfort and convenience are our top priorities. Thank you again for your comments, and we look forward to welcoming you on your next visit.Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk guy Roberto was extremely helpful.
Overnattede 8 nætter i april 2024
Svar fra Laurie Misko Area General Manager den 9. maj 2024
Dear robert, Thank you for choosing Candlewood Suites New York City - Times Square and sharing your experience. We are thrilled that our staff member, Roberto helped to make your stay memorable. We believe we have the best team in town, and we work hard every day to deliver outstanding service. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warmest regards,Laurie MiskoArea General Manager

6/10 Okay

GLENMORE, AUBURNDALE

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter
Ac stopped working. Cleaned room after 5 days. Coffee maker broken. Hot water stopped in bathroom. Staff friendly and helpful
Overnattede 7 nætter i april 2024
Svar fra Area General Manager den 6. maj 2024
Dear GLENMORE, Thank you for reviewing your recent stay; we value your comments. It is lovely to know that your interactions with our staff have been exceptional. We will certainly share your words of appreciation with them. We apologize for any inconvenience you encountered and appreciate you bringing the issues to our attention. We are always grateful to share feedback with our dedicated team that helps us improve our guest services. It was our pleasure to accommodate you, and we look forward to your next visit with us.Warmest regards,Laurie MiskoArea General Manager

6/10 Okay

Demarco

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Other then the keys not working,the extra $50 that wasn't mention in the cost that I feel should have been added in the total very unfair. Cause you purchase a hotel from the final cost.The hostes was amazing they make tea and popcorn.Very nice and great p
Overnattede 3 nætter i maj 2024
Svar fra Area General Manager den 5. maj 2024
Dear Demarco, Thank you for being our guest and sharing about your experience at our hotel. We are glad you had a pleasant stay, and your interaction with our staff was wonderful. We strive to provide our guests with thoughtful hospitality and will surely share your compliments with the entire team. We are sorry for the inconvenience you encountered and appreciate you bringing the lock issue to our attention. We also regret if the Amenity Fee came as a surprise. We keep our guests informed about the fee by having the information published on the booking sites. Your feedback is greatly appreciated, and we hope to have the opportunity to host you again.Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

Scot

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It’s a beautiful Hotel,the rooms are homey,classy with all the much needed amenities you don’t fed in most hotels anymore -Definitely worth it!
Overnattede 2 nætter i maj 2024
Svar fra Area General Manager den 4. maj 2024
Dear Scot, On behalf of our entire team, thank you for taking the time to post such wonderful feedback about Candlewood Suites New York City-Times Square! We are delighted that you thoroughly enjoyed your stay, We work hard to provide exceptional experiences for our guests, and your review means so much to us. We hope to have the pleasure of hosting you again on your next visit to New York.Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

Dimiria

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My experience was quiet the homeless wasn’t a surprise but the didn’t bother me , other than that 10/10 would stay again
Overnattede 2 nætter i maj 2024
Svar fra Kenny Scoby den 3. maj 2024
Dear DimiriaThank you for your review in regard to your recent stay with us. We are pleased you enjoyed your overall stay and will certainly share your comments with our team. Without valuable feedback like yours, we cannot improve our service to our guests! We appreciate your patience and hope to have another opportunity to welcome you back to our hotel whenever your travels bring you back to NYC.

8/10 Udmærket

Satoko

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very conveniently located; I could walk to so many places that I wanted to visit, such as broadway theaters, jazz house (Birdland), MoMA, Hudson Yards and so many of the restaurants. The room was quite large for one person. The AC was on full power when I first arrived, and it was freezing. Perhaps because of this, there were small dust on the desk, in the drawers, etc., and I had to clean them before I could put any of my stuff there. Some nights I heard noise from upstairs.
Overnattede 7 nætter i april 2024
Svar fra Laurie Misko Area General Manager den 1. maj 2024
Dear Satoko, Thank you for your excellent review of Candlewood Suites New York City-Times Square and for pointing out our convenient location. There is so much to see and do in our exciting city; we love knowing our guests are close to many great attractions! We were pleased you enjoyed your overall stay, and we will certainly share your comments with our respective teams. Without valuable feedback like yours, we cannot improve our service to our guests! We appreciate your patience, and we hope to have another opportunity to welcome you back to our hotel.Warmest regards,Laurie MiskoArea General Manager

8/10 Udmærket

Ken

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra Area General Manager den 2. maj 2024
Dear Ken, We are pleased to receive your generous rating for Candlewood Suites New York City-Times Square. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Warmest regards,Laurie MiskoArea General Manager

2/10 Forfærdeligt

Belinda

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We arrived from out of town and waited for the receptionist at the desk to text us regarding our room we waited for hours to not be notify of our room and when called everyone was confused!!’ Very disappointing left early won’t recommend this hotel!!
Overnattede 1 nat i april 2024
Svar fra Kenny Scoby den 29. apr. 2024
Dear BelindaThank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us another opportunity to provide the hospitality we are known for.

10/10 Fremragende

Mychelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I had a nice stay. The room was clean and quiet, and the kitchen was great to have.
Overnattede 3 nætter i april 2024
Svar fra Kenny Scoby den 28. apr. 2024
Dear MychelleThank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us, and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square and we hope to see you when your travels bring you back to NYC! We appreciate your business!

8/10 Udmærket

Gianfranco

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Punto strategico collegato bene rumori sempre presenti
Overnattede 3 nætter i april 2024
Svar fra Kenny Scoby den 28. apr. 2024
Caro Gianfranco. Grazie per la tua recensione. Siamo lieti che tu abbia apprezzato il tuo soggiorno complessivo e condivideremo sicuramente i tuoi commenti con il nostro team. Senza un feedback prezioso come il tuo, non possiamo migliorare il nostro servizio ai nostri ospiti! Apprezziamo la tua pazienza e non vediamo l'ora di rivederti ogni volta che i tuoi viaggi ti riporteranno a New York City!

8/10 Udmærket

Jayson

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staffs are the best! They’re friendly and professional
Overnattede 7 nætter i april 2024
Svar fra Area General Manager den 27. apr. 2024
Dear Jayson, Your kind comments and excellent rating are greatly appreciated by all of us here at Candlewood Suites New York City-Times Square. It was delightful to know that the thoughtful service provided by our dedicated staff exceeded your expectations in all regards. Thank you for the exceptional review, and we hope to have you as our guest again soon.Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

Timothy Allen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location. Staff very helpful. Gym.
Overnattede 6 nætter i april 2024
Svar fra Kenny Scoby den 22. apr. 2024
Dear Timothy Allen. Thank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us, and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square! We sincerely appreciate your business and look forward to your return!Best Regards,Kenny ScobyAsst. General Manager

8/10 Udmærket

Elaine

Rejste med familie
Synes godt om: Service og personale
Great location . Round the corner from 42nd street subway also lots of places to eat & drink . Room was a little dated but clean and very comfortable. No housekeeping unless you stay for over 7 nights ( never heard that one before ) Also hidden charges that were not mentioned when booking with Expedia
Overnattede 6 nætter i april 2024
Svar fra Area General Manager den 20. apr. 2024
Dear Elaine, We are delighted to hear how much you valued our convenient location near the subway and also that you found our guest rooms comfortable. However, we are sorry to hear about your disappointment with our housekeeping services. We utilize feedback like yours to enhance our services. Further, we regret any concerns about the charges, please know all financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you for reviewing Candlewood Suites New York City-Times Square. We hope to see you soon!Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

Jennifer

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Me and my husband were celebrating our anniversary away from the kids and this hotel was perfect it has a kitchenette I cooked the first night but honestly there is so many restaurants around that we ate out most of the time. The room was clean the hotel was quiet and service was good. The only con was that in the same street there is a few major hotels and one that looked like a shelter so the street always haves movement outside but for the most part I felt very safe and I loved that we were so close to timesquare. I will definitely be staying here again.
Overnattede 2 nætter i april 2024
Svar fra Area General Manager den 16. apr. 2024
Dear Jennifer, Our team here wishes the beautiful couple a Happy Wedding Anniversary. We are pleased that you chose Candlewood Suites New York City-Times Square for this special occasion. We are delighted we exceeded your expectations and helped to make your visit memorable with our room amenities. We are happy to read how glad you were with our comfortable and well-maintained rooms, as well as our location close to Times Square and with many restaurants nearby. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at our hotel, and we hope to welcome you back soon for another enjoyable visit.Warmest regards,Laurie MiskoArea General Manager

8/10 Udmærket

Kristina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I had a Queen suite for 2 nights. PROS: good location, nice staff, comfortable bed, no bed bugs, clean room and towels, large TV, nice stocked kitchenette, updated sink, Dove brand toiletries, free washer/dryer in the basement. Welcome waters and chips was a nice touch. CONS: unreliable door keys, bad odor when the heat turned on (AC was ok), they ran out of coffee for the rooms (still had coffee at the lobby), homeless people and filthy street when walking towards 9th Ave (towards 8th Ave was not an issue). Don’t expect a view out of the window.
Overnattede 2 nætter i april 2024
Svar fra Area General Manager den 14. apr. 2024
Dear Kristina, Thank you for your review of the Candlewood Suites New York City-Times Square. Although you enjoyed your stay and liked our location, comfortable beds, and in-room amenities, we regret not meeting every expectation. We apologize for the inconvenience caused to you due to our door keys, odor in the room, and concerns about the surrounding area outside the hotel. Your feedback is valuable and allows us to address areas that could have made your stay more enjoyable. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

Ari

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ubicación Cocineta Amplio
Overnattede 7 nætter i april 2024
Svar fra Area General Manager den 12. apr. 2024
Dear Ari, Thank you for choosing to stay with us and for taking the time to leave your review. We are delighted to have exceeded your expectations. Our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make the Candlewood Suites New York City-Times Square your home away from home whenever your travels bring you to our area.Warmest regards,Laurie MiskoArea General Manager

8/10 Udmærket

Olga

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location of the hotel is great. It is a relatively small one but typical for NYC. The room had a kitchenette that was a plus for our stay. It had everything we needed for the most part.
Overnattede 4 nætter i marts 2024
Svar fra Kenny Scoby den 4. apr. 2024
Dear Olga,Thank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us, and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square!

2/10 Forfærdeligt

Frank, Decatur

Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The wifi was out for the last three days of my trip. I asked if they would reduce the resort fee and the response was curt and unprofessional. I will not be returning.
Overnattede 6 nætter i marts 2024
Svar fra Area General Manager den 4. apr. 2024
Dear Frank, Thank you for sharing the specifics of your stay with us. We apologize for the difficulties you experienced connecting to the internet and for the inconvenience this caused. We all rely on our devices to stay connected, so we can certainly understand your frustration. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

Vladimir

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
it was expected experience. Thank you
Overnattede 1 nat i marts 2024
Svar fra LMP- Manager den 2. apr. 2024
Vladimir,Thank you so much for leaving us your recent stay feedback. We appreciate your comments and are glad you had a great experience.

8/10 Udmærket

susan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice clean affordable hotel with kitchen in the room,
Overnattede 3 nætter i marts 2024
Svar fra Kenny Scoby den 1. apr. 2024
Dear SusanThank you for taking the time to share feedback of your stay at the Candlewood Suites-Times Square. We are pleased to hear that you enjoyed your experience with us and we will most certainly share your recent experience with our team. Also, by telling us what you liked about your stay as well as how we can improve, you are helping us to provide superior service to our guests. We thank you again for choosing the Candlewood Suites-Times Square and we hope to see you when your travels bring you back to NYC!Sincerely,Kenny ScobyAssistant General Manager

10/10 Fremragende

Lindsay

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was wonderful and incredibly accommodating. We felt very safe and appreciated as a customer.
Overnattede 3 nætter i marts 2024
Svar fra LMP- Manager den 30. mar. 2024
Lindsay,Thank you so much for your recent stay revie! I am glad you had an wonderful experience and that our staff was accommodating.

10/10 Fremragende

Danielle

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very pleasant stay. I loved having the kitchen option. I plan to stay again in the future.
Overnattede 3 nætter i marts 2024
Svar fra Area General Manager den 26. mar. 2024
Dear Danielle, Thank you for choosing the Candlewood Suites New York City-Times Square for your visit to our city and for sharing your review. It is great to hear that you had an enjoyable stay and our kitchenette was perfect for your needs! We truly appreciate your positive feedback and are honored that you plan to stay with us again. We look forward to welcoming you back and ensuring your next stay is as enjoyable as the last.Warmest regards,Laurie MiskoArea General Manager

8/10 Udmærket

Jeffrey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good value reasonably priced.
Overnattede 3 nætter i marts 2024
Svar fra Area General Manager den 26. mar. 2024
Dear Jeffrey, Thank you for reviewing your recent visit to Candlewood Suites New York City-Times Square. It is lovely knowing that you found our hotel reasonable. We are thrilled you enjoyed your stay, and your comments were a pleasure to read. Please come back and visit us soon!Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

Mitch

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is well located in Midtown Manhattan, close to Times Square and the Metro. Room was well equipped and hotel staff were very friendly and professional.
Overnattede 5 nætter i marts 2024
Svar fra Area General Manager den 25. mar. 2024
Dear Mitch, Thank you for staying at Candlewood Suites New York City-Times Square and for your excellent review! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We are glad you thoroughly enjoyed your stay with us and liked our excellent location close to Times Square and the Metro, well-equipped rooms, and friendly service. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Warmest regards,Laurie MiskoArea General Manager

2/10 Forfærdeligt

Kenny, New York

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Dirty
Overnattede 7 nætter i marts 2024
Svar fra Area General Manager den 24. mar. 2024
Dear Kenny, Thank you for staying with us and sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that you had an unsatisfactory experience and regret any cleanliness issues you encountered. We have shared your feedback with our housekeeping team and appreciate your patience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.Warmest regards,Laurie MiskoArea General Manager

8/10 Udmærket

Vivian

Overnattede 3 nætter i marts 2024
Svar fra Area General Manager den 11. apr. 2024
Dear Vivian, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to hear that you had a great experience at Candlewood Suites New York City-Times Square. We look forward to welcoming you back on your next visit!Warmest regards,Laurie MiskoArea General Manager

10/10 Fremragende

Chantel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Ughratdar den 22. mar. 2024
We appreciate you taking the time to share your experience with us, wish we see you sooner again.

10/10 Fremragende

Andre

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property is nice and the room seemed newly renovated and very pleasant to stay there. 39th Street near 9th Ave does have some homeless people and construction occurring. Nothing dangerous, just a bit unsettling - but that's NYC in some places.
Overnattede 2 nætter i marts 2024
Svar fra Area General Manager den 21. mar. 2024
Dear Andre, It is lovely to hear how much you enjoyed your Candlewood Suites New York City-Times Square stay. We're particularly pleased that you liked your room. We have noted your feedback about the location and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope to welcome you back shortly!Warmest regards,Laurie MiskoArea General Manager

8/10 Udmærket

David

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo muy bien, solamente no mide 33m2 como indica en la descripcion
Overnattede 6 nætter i marts 2024
Svar fra Area General Manager den 19. mar. 2024
Dear David, Thank you for your review. We are pleased you enjoyed your overall stay and will certainly share your comments with our team. Without valuable feedback like yours, we cannot improve our service to our guests! We appreciate your patience and hope to have another opportunity to welcome you back to our hotel. Warmest regards,Laurie MiskoArea General Manager

8/10 Udmærket

donald

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good location. Staff seemed nice. Check in process pretty easy. Not bad overall.
Overnattede 4 nætter i marts 2024
Svar fra LMP- Manager den 18. mar. 2024
Thank you for past stay review! We greatly appreciate you for taking the time to let us know you had a great stay,

8/10 Udmærket

KENNETH, SOUTH SAN FRANCISCO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i marts 2024
Svar fra Area General Manager den 17. mar. 2024
Dear KENNETH, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Candlewood Suites New York City-Times Square and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Warmest regards,Laurie MiskoArea General Manager