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Anmeldelser af The Shelburne Sonesta New York

4 out of 5
The Shelburne Sonesta New York
303 Lexington Avenue, New York, NY

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 736 af i alt 1385 anmeldelser" "
Bedømmelse på 8 − Udmærket. 359 af i alt 1385 anmeldelser" "
Bedømmelse på 6 − Okay. 147 af i alt 1385 anmeldelser" "
Bedømmelse på 4 − Dårligt. 80 af i alt 1385 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 63 af i alt 1385 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

7,6/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Rasmus

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Big disappointment
The Hotel was VERY worn down, and not very clean. We had blood on our blanket for two days (not our own) - there were days where there was no cleaning. The rooftop was closed - the staff was not that helpful. Overall a huge disappointment! And we will not come again. The location was great though
Overnattede 6 nætter i juli 2022

8/10 Udmærket

Jette

Synes godt om: Rengøring, værelsets komfort
Perfect location
We had a really great stay back the the Shelburne where as always the doormen er the ones making a huge difference - Deniz was the reason we came back and he took good care of us and the same did Dave. The location is absolutely fantastisk and most things are within walking distance. We booked through hotels.com where I have Gold status but we never got offered any od the amenties that comes which that. The second last day of our stay our room wasn’t cleaned even though we were out been 11 a.m and 3 p.m. The restaurant that was on the ground floor (Rare) had been closed unfortunately and the rooftop bar was under renovation. With that said we would most likely come back again even though price and value for money really didn’t match this time around!
Overnattede 11 nætter i april 2022

6/10 Okay

Maya

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Gail

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean. Great location. Friendly staff. Consistent experience each time.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 15. maj 2024
Gail, we're thrilled you had an enjoyable time at The Shelburne Sonesta New York. Your remarks regarding our pristine facilities, favorable location, and friendly team members are truly appreciated. It's fantastic to hear you had a dependable experience with us. Thank you for choosing to stay with us and we look forward to welcoming you back.

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient location, friendly staff
Overnattede 7 nætter i april 2024
Svar fra Customer Service den 12. maj 2024
David, thank you for choosing The Shelburne Sonesta New York and sharing your positive feedback. We're glad to hear that our central location was ideal for you and our friendly team members significantly contributed to your overall experience. We hope to see you again soon.

10/10 Fremragende

Ella

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, comfortable rooms.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 11. maj 2024
Ella, it's fantastic to hear that you enjoyed The Shelburne Sonesta New York's prime location and cozy accommodations. We hope to welcome you back in the near future for another phenomenal stay.

6/10 Okay

Laura, Wilmette

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It’s a clean conveniently located hotel but tired rooms, dark entry foyer but friendly staff.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 11. maj 2024
Laura, thank you for sharing your thoughts. We're glad to know that you found our location to be beneficial and our team members welcoming. However, we regret to hear the ambiance and decor of our rooms didn't fully meet your expectations. We appreciate your feedback as it aids in continuous improvement to enhance guest experiences. We hope to have the opportunity to serve you again for a more enjoyable experience.

10/10 Fremragende

Cynthia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The energy in the hotel was welcoming and lighthearted. All of the staff interact with great hospitality not just with the clients, but with each other. That matters to me and improves my stay and, I believe the whole world.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 9. maj 2024
Cynthia, it warms our hearts to hear your positive feedback about The Shelburne Sonesta New York. We truly believe in fostering an energetic, inviting atmosphere, and it sounds like our team members successfully conveyed that during your visit. We are thrilled to know you appreciated the camaraderie among our team and how it created a warm, hospitable environment for you. We look forward to the pleasure of welcoming you back for another splendid stay.

10/10 Fremragende

Carolyn, Carlsbad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Customer Service den 9. maj 2024
Carolyn, we're thrilled to know you had an excellent stay at The Shelburne Sonesta New York. We appreciate your top score and look forward to welcoming you back on your next visit to the city. Safe travels!

10/10 Fremragende

Greysi Leon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was perfect for what I needed…
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 8. maj 2024
Greysi, it's fantastic to hear that The Shelburne Sonesta New York was able to suit your needs perfectly. We greatly appreciate your feedback and hope to see you again for another excellent stay.

10/10 Fremragende

elvia, El Paso

Rejste i en gruppe
Location, staff and rooms were great close to several venues/sites would come here again thank you
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 8. maj 2024
Elvia, it's great to hear that you enjoyed your stay at The Shelburne Sonesta New York, from our convenient location to our comfortable rooms. We're delighted to know that proximity to several local attractions added value to your experience. We're eagerly awaiting your next visit. Thank you for your kind comments.

8/10 Udmærket

Tara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quiet hotel with great staff. Convenient for the meeting I attended. My room smelled a little bit like wet dog, though.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 7. maj 2024
Tara, it's delightful to hear you appreciated the serene ambiance and convenience of The Shelburne Sonesta New York for your meeting, as well as the service of our team members. We're sorry there was an unusual scent in your room; such matters are taken seriously. Your feedback will be shared with the housekeeping team to make necessary improvements. We hope to welcome you back in the future.

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 9. maj 2024
Susan, it's a delight to know you had a wonderful experience at The Shelburne Sonesta New York. We sincerely appreciate your high rating and look forward to your next visit.

10/10 Fremragende

Mariano

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything amazing. The stuff is super friendly. I can highlight Luis and the rest of the stuff's commitment to customer satisfaction.
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 7. maj 2024
Mariano, we're thrilled that you enjoyed your exceptional stay at The Shelburne Sonesta New York. It's heartening to hear that our team members, such as Luis, made a significant difference in meeting your expectations. Your kind words truly encapsulate their commitment to guest satisfaction. Thank you for sharing, and we look forward to welcoming you back.

10/10 Fremragende

Marjorie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place to stay
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 4. maj 2024
Marjorie, we're thrilled to hear you had an excellent experience at The Shelburne Sonesta New York. We appreciate your positive feedback and look forward to welcoming you back. Safe travels!

10/10 Fremragende

Nicholas

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We thoroughly enjoyed our stay at The Shelburne and will be back during our next time in New York. The rooms were large, especially for the City, and the staff were very friendly. Great location too near Grand Central Station and with several dining, coffee, and drink options nearby.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 4. maj 2024
Nicholas, it's wonderful to hear that your stay at The Shelburne Sonesta New York was enjoyable. We're elated that the expansive rooms and our friendly team members made a positive impression. Your appreciation of our strategic location near significant city landmarks is also noted. We eagerly await your next visit to continue offering exceptional experiences.

10/10 Fremragende

David

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good place to stay that is affordable compared to its nearby peers. Easy walk to Grand Central Terminal for quick access anywhere else in the city.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 30. apr. 2024
David, it's wonderful to know you found The Shelburne Sonesta New York to be an excellent value, with convenience in getting around the city. We're delighted you acknowledge our proximity to Grand Central Terminal. Anticipation is certainly building for the reopening of our restaurant and rooftop, and we hope you'll have a chance to enjoy them in the future. Thank you for your positive feedback and for choosing our hotel.

10/10 Fremragende

steve

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place. Convenient, clean and friendly!
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 29. apr. 2024
Steve, it's delightful to hear that you appreciated your stay at The Shelburne Sonesta New York. Our team will continue striving to offer a convenient, pristine, and welcoming environment to all of our guests. We can't wait for you to experience our revamped restaurant and upcoming rooftop addition in your future visits. Thank you for your commendable review!

10/10 Fremragende

Alex

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely staff, big rooms, good location.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 29. apr. 2024
Alex, thank you for the glowing feedback about your stay at The Shelburne Sonesta New York. We're thrilled that the size of our rooms, our prime location, and fantastic team members contributed to your experience. As you pointed out, we're eagerly anticipating the opening of our restaurant and rooftop—these amenities are crafted to elevate the guest experience. Looking forward to welcoming you back when they open for more enjoyable experiences.

10/10 Fremragende

Lisa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff were friendly and it was convenient to get stound
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 28. apr. 2024
Lisa, we're thrilled to hear that The Shelburne Sonesta New York provided you with a comfortable stay. Our exceptional team members are always at hand to offer a friendly experience and easy access to the city's attractions. The restaurant will open soon, and we are excited about the upcoming Rooftop launch in summer 2024. We'd be delighted to welcome you back for another pleasant visit.

6/10 Okay

cara

For the first night, I was given a small and fairly unclean room. The chair was even broken! I complained to the manager the next morning and was moved to a much nicer room on the same floor for the second night.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 28. apr. 2024
Cara, it's regrettable to hear about your initial experience regarding your room cleanliness and maintenance. It's encouraging, however, to learn our manager was able to assist with a room change to enhance your stay. We appreciate your patience and your feedback will guide us in our continual efforts to refine our services. We hope for the chance to deliver the full quality experience you deserve in the future.

10/10 Fremragende

Ekaterine

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice upgrade. Excellent service.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 27. apr. 2024
Ekaterine, it's delightful to read about your positive experience at The Shelburne Sonesta New York. We're pleased you appreciated your upgrade and found our service to be exceptional. We're also excited to share about our upcoming restaurant opening and look forward to the debut of our rooftop in Summer 2024. We hope to welcome you back soon to experience these new additions.

10/10 Fremragende

Joshua, Plainville

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful staff; pride of ownership and service; some of the best hospitality and accommodation in the City.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 27. apr. 2024
Joshua, it's a delight to know that you had an exceptional experience at The Shelburne Sonesta New York. We're thrilled that our team members and dedication to service left such a positive impression. Our unique dining experiences await their reopening dates and we can't wait to bring them into your stay next time you visit. Appreciate your recognition of our hospitality and accommodations. Looking forward to your return.

10/10 Fremragende

MARCO, Orlando

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Hotel is very well located and very easy to walk around NYC. Staff were outstanding always making sure to greeting when we were getting in or out. I can't say too much about the room because we were privileged to be upgraded to a penthouse apartment which was pretty remarkable for us...
Overnattede 1 nat i april 2024
Svar fra Customer Service den 25. apr. 2024
Marco, we're overjoyed to hear you enjoyed your experience at The Shelburne Sonesta New York. We pride ourselves on our convenient location and our team members' exceptional service. It's wonderful to know you appreciated the upgrade to our premium penthouse apartment. We're eager to welcome you back, perhaps in time for the opening of The Shelburne Rooftop or The Shelburne Restaurant!

6/10 Okay

Tom

If you’re booking this hotel, it’s got to be because of its location. Everything else is just about average.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 24. apr. 2024
Tom, it's true our establishment is well-situated, and many guests enjoy this aspect. We're grateful for your constructive feedback and continually strive to elevate guest experiences. The upcoming openings of our restaurant and rooftop features will certainly enhance our offerings. Thank you for choosing us, we hope to welcome you back in the future to experience these improvements.

10/10 Fremragende

Heather

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
AMAZING! Coming back in summer!
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 23. apr. 2024
Heather, it's wonderful to hear you had an amazing stay at The Shelburne Sonesta New York! We are thrilled to know you're planning to return in the summer and we eagerly look forward to making your visit just as memorable.

10/10 Fremragende

Nitzan, Danville

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Free bottle water
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 21. apr. 2024
Thank you for this wonderful review, Nitzan!We're excited to know your time at The Shelburne Sonesta New York was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience!Thanks again for the feedback!

10/10 Fremragende

Hadar

Overnattede 2 nætter i april 2024
Svar fra Customer Service den 10. maj 2024
Thank you for the 5 out of 5 rating, Hadar!We're thrilled to see how much you enjoyed staying at The Shelburne Sonesta New York. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Fremragende

Sandra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 1 nat i april 2024
Svar fra Customer Service den 18. apr. 2024
Sandra, it's delightful to hear your appreciation for The Shelburne Sonesta New York's excellent location. We hope that you'll return to try the restaurant when it's opened and the rooftop when it's completed. Thank you for sharing your thoughts, and we await your return.

10/10 Fremragende

Dick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very accommodating and helpful
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 17. apr. 2024
Dick, it's wonderful to hear how helpful and accommodating you found the Shelburne Sonesta New York. We are equally excited about the restaurant reopening and the rooftop's expected opening. Your kind words are appreciated and we're excited about the opportunity to serve you again in the future.

10/10 Fremragende

Nitzan, Danville

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good location
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 17. apr. 2024
Nitzan, thank you for noticing The Shelburne Sonesta New York's advantageous location. We're delighted you appreciated it. As you mentioned, our on-site restaurant will soon be open, and we're eagerly awaiting the unveiling of our rooftop venue in 2024. We look forward to welcoming you back in the future.

10/10 Fremragende

Laura

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff here are all very helpful and cheerful. The room we stayed in was comfortable and everything was fine.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 18. apr. 2024
Laura, it's wonderful to know that you found the team members at The Shelburne Sonesta New York to be helpful and cheerful. We're equally thrilled that your stay was comfortable. We're excitedly awaiting the opening of the Shelburne Restaurant and the anticipated Rooftop in summer 2024. We hope to host you again in the near future for you to experience this.

10/10 Fremragende

Jane, Louisville

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel was great. Room was much bigger than expected for New York. Area was nice, but no dining or shopping nearby. Restaurant next door opens 4/18/24. Will be a great addition. Front desk staff and bellmen were so friendly, fun and helpful. Would definitely go back.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 15. apr. 2024
Jane, it's delightful to hear that you enjoyed your stay at The Shelburne Sonesta New York and found the room size to your liking. We appreciate your compliments about our friendly and helpful team members at the front desk and bell service. Thank you for your patience about the dining options, we're excited about the new restaurant and the rooftop that are coming in the summer of 2024. We're eagerly awaiting your return.

10/10 Fremragende

Theresa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and convenient location
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 15. apr. 2024
Theresa, thank you for recognizing The Shelburne Sonesta New York's advantageous location and cleanliness. We're thrilled to hear you had a great stay. As a note for your future visits, we're excited to announce that our new restaurant and rooftop are opening in the summer of 2024. We look forward to hosting you again.

10/10 Fremragende

Paul

Overnattede 1 nat i april 2024
Svar fra Customer Service den 4. maj 2024
Paul, thank you for choosing to stay at The Shelburne Sonesta New York. We're so pleased to know that you had an enjoyable experience. We hope to see you again in the future. Safe travels!

10/10 Fremragende

sookyung

Overnattede 10 nætter i april 2024
Svar fra Customer Service den 4. maj 2024
Sookyung, it's wonderful to hear that your stay at The Shelburne Sonesta New York was a five-star experience. Your rating speaks volumes about our commitment to exceptional hospitality. Our team members hope to have the opportunity to welcome you back in the future. Thank you for sharing your experience.

10/10 Fremragende

Guillaume

Overnattede 4 nætter i september 2023
Svar fra Customer Service den 15. apr. 2024
Thank you for the fantastic rating, Guillaume!It's outstanding you had such a wonderful experience at The Shelburne Sonesta New York. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Fremragende

Liv

Overnattede 3 nætter i april 2024
Svar fra Customer Service den 3. maj 2024
Liv, it's great to know that you had an excellent experience at The Shelburne Sonesta New York. We're excited about the upcoming opening of our restaurant and rooftop. We hope you'll have the opportunity to enjoy them during future stays. Thank you for your feedback!

10/10 Fremragende

Paul

Overnattede 1 nat i april 2024
Svar fra Customer Service den 3. maj 2024
Paul, thank you for your high rating. It's delightful to hear that you're up to date with The Shelburne Sonesta New York's upcoming launches. We sincerely anticipate welcoming you back in the future, whether it be to visit our newly opened restaurant or to experience the rooftop, set to debut in summer 2024.

8/10 Udmærket

San

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Esta muy bien ubicada y las habitaciones tienen un muy buen tamaño. Muy buena noticia que un restaurante va a abrir al lado. Unico comentario, revisar el estado de los muebles de madera.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 13. apr. 2024
San, gracias por compartir tu reseña. Es fantástico saber que apreció nuestra ubicación bien ubicada y nuestras amplias habitaciones en The Shelburne Sonesta New York. Nos complace compartir que nuestro nuevo restaurante y azotea estarán disponibles en el verano de 2024. Tomamos sus notas sobre el estado de los muebles de madera que estamos considerando y nos aseguraremos de que cada detalle de nuestras habitaciones cumpla con nuestros estándares de excelencia.

8/10 Udmærket

berrin

Synes godt om: Rengøring, service og personale
S
Overnattede 1 nat i april 2024
Svar fra Customer Service den 13. apr. 2024
Berrin, it's great to hear you've stayed with us at The Shelburne Sonesta New York. We noticed your mention of breakfast. We sincerely apologize if this was an inconvenience. The great news, however, is that our exciting new restaurant and rooftop will be opening in summer 2024. We hope you'll consider a return stay with us then as we'd love to have you experience these great new additions.

10/10 Fremragende

stephen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I find the staff great at this place. It's very convenient and a quieter location that closer to midtown. I stay there every visit to nyc!
Overnattede 1 nat i april 2024
Svar fra Customer Service den 11. apr. 2024
Stephen, the Shelburne Sonesta New York team is thrilled to be your go-to choice for your New York City visits! We're delighted to hear you value our excellent colleagues and convenient, serene setting. We appreciate your loyalty and look forward to delivering more exceptional experiences on your future stays. In addition, we're excited to inform you that our new restaurant and Rooftop will be opening in the summer of 2024, which we hope will further enhance your visits.

10/10 Fremragende

Kyle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love staying here
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 10. apr. 2024
Thanks for sharing this perfect rating, Kyle!We're thrilled to hear you enjoyed your stay at The Shelburne Sonesta New York! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Fremragende

Kristicia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 8. apr. 2024
Kristicia, thank you for your five-star rating of The Shelburne Sonesta New York. We're thrilled to hear about your positive experience. As you plan future travels, we're excited to share that a new restaurant and rooftop area will be opening in the summer of 2024 to enhance our guest's experience even further. We look forward to your next visit.

10/10 Fremragende

Kody Khanh

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay. Bundle with airfare made it a very good option for stay. Everything was clean and tidy. Fitness center did its job for me.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 7. apr. 2024
Kody , it's great to hear that The Shelburne Sonesta New York served as an excellent option for your stay and that our cleanliness met your expectations. We're also glad to learn our fitness center catered to your needs. In anticipation of your future stays with us, we wanted to share that we're excitedly preparing for the opening of our new restaurant and rooftop in the summer of 2024. We're looking forward to your next visit!

6/10 Okay

Rita

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Dirty living room and couch No dishes or utensils in the kitchen no sheets for the pull out couch
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 6. apr. 2024
Rita, it's regrettable to hear about your experience. We always strive to maintain the highest standards of cleanliness and convenience. We're sorry if you found the living area not to your expectations and apologize for any inconvenience regarding kitchen amenities and bedding. As for dining options, we look forward to our new restaurant and the Rooftop opening in the summer of 2024 which will certainly enhance our guest experience. We hope we have the opportunity to better serve you in the future.

10/10 Fremragende

Paul

Overnattede 1 nat i april 2024
Svar fra Customer Service den 25. apr. 2024
Paul, we're glad to know that your experience at The Shelburne Sonesta New York met expectations. We eagerly await the opening of The Shelburne Restaurant and our anticipated Rooftop, which we believe will further enhance our guest's stay. Looking forward to welcoming you back to enjoy these new additions!

10/10 Fremragende

Janet

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our stay here--almost two weeks. Big room, very comfortable. Everything we needed. Hotel completely outfitted--front desk very responsive. Snacks each day, complimentary... guest card-op laundry!
Overnattede 12 nætter i marts 2024
Svar fra Customer Service den 8. apr. 2024
Janet, it's delightful to hear that you loved your stay at The Shelburne Sonesta New York. Your mentions about the spacious room and the responsiveness of our front desk colleagues highly contribute to our pursuit of comprehensive guest satisfaction. We're particularly glad you appreciated the complimentary snacks and guest laundry. Looking ahead, we are thrilled to inform you of the opening of our new restaurant and rooftop in the summer of 2024. They're sure to enhance your next extended stay! Thank you for sharing your experience. We're looking forward to welcoming you back.

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 23. apr. 2024
Christopher, thank you for the stellar rating. We're heartened to see that The Shelburne Sonesta New York met your expectations during your stay. We look forward to offering you an improved experience with our restaurant reopening on 4/18 and the anticipated rooftop unveiling in 2024. Come back soon to enjoy these exciting additions!

10/10 Fremragende

Alberto

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Location.. privacy.
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 26. mar. 2024
Alberto, thank you for acknowledging The Shelburne Sonesta New York's advantageous location and appreciated privacy. We believe these aspects greatly enhance our guests' experiences. For your future visits, we're excited to announce that our new restaurant and rooftop will open in summer 2024. We anticipate these additions will offer an enriched stay for our guests. Here's to your next visit!