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Anmeldelser af Teddy's Residential Suites New Town

3 out of 5
Teddy's Residential Suites New Town
951 Eagle Drive, New Town, ND

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 104 af i alt 214 anmeldelser" "
Bedømmelse på 8 − Udmærket. 66 af i alt 214 anmeldelser" "
Bedømmelse på 6 − Okay. 17 af i alt 214 anmeldelser" "
Bedømmelse på 4 − Dårligt. 13 af i alt 214 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 214 anmeldelser" "

8,4/10

Rengøring

8,2/10

Service og personale

7,8/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

KC

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed there before. Our room was dirty. The staff could care less if you were there and we hard to get to help. No new towels even if asked. Stayed 3 nights everytime I used my key I had to go get a new key from front desk 3 floors away and they acted put out every time.
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Marcia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

8/10 Udmærket

Dustyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Brandon

Rejste med familie
Synes ikke om: Service og personale
The hotel was severely understaffed, management should be embarrassed. The restaurant had waitresses crying after many tables walked out from waiting too long. The coffee machine was empty, no small towels in the rooms, carpets in the hallways are very dirty. Constantly having to ring the bell at the front desk to be seen. Overall, very poor experience.
Overnattede 1 nat i marts 2024
Svar fra Front desk den 2. apr. 2024
Im so sorry that you had a bad experience we are working on get more staff and do our best to keep the building clean as much as the weather let us. We are taking this in consideration to improve our service. Thank you

8/10 Udmærket

deel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, Shuttle to 4 Bears Casino
Overnattede 1 nat i marts 2024
Svar fra Front desk den 4. apr. 2024
Thank you!

6/10 Okay

ben

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The shower was pathetic. Beds were awesome.A few of the smaller things could have needed a little attention to give it that final special touch of excellence that was just lacking
Overnattede 1 nat i marts 2024
Svar fra Front desk den 19. mar. 2024
Im so sorry that we didn't met your expectations, but we are working on be better, thank you for the feedback.

4/10 Dårligt

Jasmine

Rejste med partner, Forretningsrejsende, Rejste med kæledyr
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
It looks nice on the inside but there were some damages around the hotel and inside the rooms. No bathtub, the heating and cooling was average as best. The pool doesn't work and even if it did, its so small, like 6 people at best can fit in there. Beds are kinda hard. Overall the staff were very friendly and helpful during my stay.
Overnattede 1 nat i marts 2024
Svar fra Front desk den 19. mar. 2024
We do not offer pool area, but thank you for the feedback we are taking notes and try our best to fix it.

10/10 Fremragende

Cody, Three Forks

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and the maids were awesome.!!
Overnattede 1 nat i marts 2024
Svar fra Front desk den 2. apr. 2024
Your feedback is really important, thank you!

6/10 Okay

Misty

Overnattede 1 nat i marts 2024

10/10 Fremragende

Susan

Overnattede 1 nat i februar 2024

4/10 Dårligt

Lee

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter

6/10 Okay

Mathias, Dickinson

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Ok stay. Thermostat in the room was not working. Hotel did not have bottled water for sale. Food in the restaurant/ lounge was very good.
Overnattede 1 nat i januar 2024
Svar fra Front desk den 1. feb. 2024
Hi Thank you for the feedback this help us to improve our performance and our services. I apologize for the inconvenience.

4/10 Dårligt

Chad

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
1st room they gave us was all torn apart and a complete mess. All furniture was on top of beds, garbage and TV box left in room, stovetop torn apart, and cleaning supplies left everywhere. Waited in line for an hour while desk clerk was helping another party check in.. other desk clerk was gone for over 45 minutes on a break I was still in line waiting when she returned. I was given a new room which smelled strongly of mildew and/or cleaning products the smell was overwhelming. The shower was dirty and long black hairs left in it. Front desk clerk also mentioned a recent gas line leak. The pool had been “out of order” the hotels entire 10 years of existence. The restaurant had a limited menu and we waited an hour for our waitress to return between drink orders. Giant commercial fans in restaurant(water main leak?) I’ve stayed at this hotel almost yearly since it was built and I can attest to the fact that it’s gone way down hill and I would not recommend it will not be back. Drive the extra distance to Minot for your hotel.
Overnattede 1 nat i januar 2024

8/10 Udmærket

mitchel

Forretningsrejsende
Synes godt om: Service og personale
Overnattede 1 nat i januar 2024

8/10 Udmærket

David, Killdeer

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i januar 2024

10/10 Fremragende

Cheri

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring
Our Television wasn't working in our room so we went down stairs to get help the ladies were very helpful n did every thing they could to help, some guy came to the room n didn't do much to help the situation but this guy had really bad bad body order that got us sick but we will be back for a stay
Overnattede 2 nætter i december 2023

6/10 Okay

Christine

Forretningsrejsende
Synes ikke om: Service og personale, faciliteter
Employee was rude upon check in. Not friendly. Poor water pressure. Restaurant was good but more expensive than it was good.

8/10 Udmærket

TJ

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was good. No pool and no tub in rooms
Overnattede 2 nætter i december 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent stay
Excellent service & room was thoroughly clean.
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

James

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Toilet seat was cracked in half and duck taped, literally had to sit on duck tape with one cheek. Definitely would have not passed health department inspection. Had no choice but to stay there for the night. Rugs in the room were filthy dirty, had to wear socks to walk around…should have taken pictures.
Overnattede 1 nat i december 2023
Svar fra Tee den 28. dec. 2023
We're very sorry your stay was unsatisfactory. We will be looking into your concerns and addressing this with our team. Thank you for your feedback!

8/10 Udmærket

Ron

Forretningsrejsende
I enjoyed my time suggest to the management not to set up a paying customer next to a couple that are staying there with two German. Shepherds, that just had puppies great place only thing they could probably improve on is providing continental breakfast for the guests. They have an adjacent hotel across the parking lot And they charge her five dollars to eat breakfast
Overnattede 9 nætter i december 2023
Svar fra Bri den 22. dec. 2023
Thank you for the feedback, we are always looking to improve and your comments help us to do it .

8/10 Udmærket

Bentley

Overnattede 2 nætter i december 2023
Svar fra Ally den 27. dec. 2023
Thank you for your review!

8/10 Udmærket

Markus

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Ally den 20. dec. 2023
Thank you for your review!

6/10 Okay

mitchel

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 1 nat i december 2023
Svar fra Ally den 17. dec. 2023
Thank you for your feedback.

10/10 Fremragende

Romaine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice location, quite and staff was outstanding.
Overnattede 2 nætter i november 2023
Svar fra Ally den 6. dec. 2023
Thank you for your review! We're glad you enjoyed your stay with us.

10/10 Fremragende

Derek

Overnattede 2 nætter i november 2023
Svar fra Ally den 17. dec. 2023
Thank you for your review!

10/10 Fremragende

Margaret

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i august 2023
Svar fra Ally den 1. nov. 2023
Thank you for your review!

8/10 Udmærket

mitchel

Overnattede 1 nat i oktober 2023
Svar fra All the best, Tee den 18. okt. 2023
Thank you Mitchel for your feedback. We certainly appreciate you choosing us for your lodging accommodations. We are always eager to hear the voice of our guest about their stay here with us in Newtown. It is most important to us that you are completely satisfied at the end of your stay. We hope to see you back here with us soon!

6/10 Okay

Tanner

Rejste med familie
Stained pillows and dirty bathrooms
Overnattede 1 nat i oktober 2023
Svar fra With Kind Regards, Tee den 18. okt. 2023
Hello Tanner, Thank you so much for your feedback on your stay with us here in New Town. While these types of reports are the most important to us, they can also definitely be the most heartbreaking. It is certainly not our intensions nor our best practice to display this type of service. I know that my sincere apology does not change the level of experience you had with us, and for that I am truly disappointed. We have spoken to the department heads in charge of being sure that cleanliness is top priority at both of our properties. I want to assure you that we are taking this very serious and solid measures have been set in place to avoid such an occurrence happening again. If you are back in the area soon, please allow us to invite you back for a visit with us and a chance for us to get it right. Feel free to reach out to me with any further concerns and or questions. Hope to see you soon.

10/10 Fremragende

Jade

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
T at the front desk was great; all staff were kind and attentive.
Overnattede 1 nat i oktober 2023
Svar fra Ally den 4. okt. 2023
Thank you for your review! We're glad you enjoyed your stay with us!

10/10 Fremragende

Angela

Overnattede 1 nat i september 2023
Svar fra Ally den 28. sep. 2023
Thank you for your review!

2/10 Forfærdeligt

Gary

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Ally den 25. sep. 2023
Thank you for your feedback. We're sorry to see your stay was unsatisfactory. If there is anything we can do to make it better, please reach out to the property.

10/10 Fremragende

Heather

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice rooms, was really quiet, staff was great!
Overnattede 1 nat i september 2023
Svar fra Ally den 25. sep. 2023
Thank you for your review! We're glad to hear you enjoyed your stay!

10/10 Fremragende

Destiny

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Family
Overnattede 1 nat i september 2023
Svar fra Ally den 25. sep. 2023
Thank you for your review!

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Completely understandable, workers needed.
Hotel was short staffed in house keeping, which lead to not being able to check in at 430. Around 6 o'clock we was checked in to the room, and upon entering room, it was filthy, stink uncleaned. Trashed basically. So back to the front desk in which, the worker did have an attitude, finally a sorta clean room was provided.
Overnattede 2 nætter i september 2023
Svar fra Ally den 21. sep. 2023
We're very sorry to hear about your experience. We appreciate your feedback. We will be addressing your concerns with our team. Thank you for your review.

2/10 Forfærdeligt

Gary

Rejste med familie, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Joke never again
Awful didn’t get the room we reserved room was not clean could not even get towels to shower never anyone at the front desk says call a number it rings the front desk no one’s there place is awful do not stay here
Overnattede 2 nætter i september 2023
Svar fra Ally den 21. sep. 2023
We apologize your stay was unsatisfactory. We appreciate your feedback. We will be addressing your concerns with our team. Thank you for your review.

8/10 Udmærket

Kristi

Rejste med familie, Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring
Limited staff. Staff was good who were there.
Overnattede 1 nat i september 2023
Svar fra Ally den 21. sep. 2023
Thank you for your review!

10/10 Fremragende

mitchel

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great staff
Overnattede 1 nat i september 2023
Svar fra Ally den 10. sep. 2023
Thank you for your review!

6/10 Okay

Barry

Overnattede 1 nat i september 2023
Svar fra Ally den 28. sep. 2023
Thank you for your feedback. We apologize your stay was unsatisfactory. If there is anything we can do to make it up to you, please let us know.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023
Svar fra Ally den 14. aug. 2023
Thank you for your review!

4/10 Dårligt

Kelley

Rejste med familie
Synes godt om: Rengøring
Poorly designed hotel. Number on suite had fallen off and was face down on floor entire time. No phone in room. Reported to front desk on Tuesday and still nonphone by Saturday. Housekeepers were very helpful, front desk crew were terrible. Would never stay again.
Overnattede 4 nætter i juli 2023
Svar fra Ally den 20. jul. 2023
We're very sorry your stay was unsatisfactory. We will be looking into your concerns and addressing this with our team. Thank you for your feedback!

10/10 Fremragende

Heather

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice
Overnattede 1 nat i juni 2023
Svar fra Ally den 13. jul. 2023
Thank you for your review! We appreciate your feedback!

10/10 Fremragende

Heather

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice spot
Overnattede 2 nætter i juli 2023
Svar fra Ally den 10. jul. 2023
Thank you for your review!

8/10 Udmærket

Deborah, Bismarck

Overnattede 1 nat i juni 2023
Svar fra Ally den 10. jul. 2023
Thank you for your review! We hope to welcome you back soon.

8/10 Udmærket

Laura

Overnattede 4 nætter i maj 2023
Svar fra Ally den 1. jun. 2023
Thank you for your review! We appreciate your feedback.

4/10 Dårligt

Debra

Rejste med familie
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring
Less than satisfied
When we got to our room it was very warm and we had to call for maintenance because the thermostats both needed batteries. The refrigerator ran nonstop and the stove didn’t work. The kitchen was only partially stocked with dishes. On Friday night the fire alarms went off 4 times between 9 pm and midnight. The hallways and room had dust on the carpets and furniture.
Overnattede 3 nætter i maj 2023
Svar fra Ally den 29. maj 2023
We apologize you experienced this during your stay. We understand your frustrations and concerns. We will be looking into your feedback, in an effort to improve. If there is anything we can do to make it right, please contact the hotel directly. Thank you for your feedback.

2/10 Forfærdeligt

Colinda

Overnattede 1 nat i maj 2023
Svar fra Ally den 29. maj 2023
We're sorry to hear your stay was unsatisfactory. If there is anything we can do to make it right, please contact the hotel directly. We appreciate your feedback.

10/10 Fremragende

Ashten

Overnattede 2 nætter i maj 2023
Svar fra Ally den 10. jul. 2023
Thank you for your wonderful review!

6/10 Okay

Franklin

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 1 nat i maj 2023
Svar fra Ally den 15. maj 2023
Thank you for your review. We appreciate your feedback.

8/10 Udmærket

Marlin

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room was nice & clean but had to ask for extra towels & was cloths. a couple lights were burned out but they were replaced
Overnattede 1 nat i april 2023
Svar fra Ally den 8. maj 2023
Thank you for your review! We appreciate your feedback. We hope to welcome you back soon!