Udendørsområde

Anmeldelser af Holiday Inn Express Hotel & Suites Muskogee, an IHG Hotel

2.5 out of 5

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 94 af i alt 241 anmeldelser" "
Bedømmelse på 8 − Udmærket. 62 af i alt 241 anmeldelser" "
Bedømmelse på 6 − Okay. 45 af i alt 241 anmeldelser" "
Bedømmelse på 4 − Dårligt. 24 af i alt 241 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 16 af i alt 241 anmeldelser" "

8,2/10

Rengøring

8,2/10

Service og personale

7,2/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

BRENDA

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The carpets could be cleaner
Overnattede 1 nat i maj 2024
Svar fra Manager den 28. maj 2024
Hello BRENDA,Thank you for sharing your feedback about the cleanliness of the carpets during your recent stay. Your comments will be shared with our housekeeping team for their attention to ensure we maintain high standards for all our guests' satisfaction.

10/10 Fremragende

Gabrielle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Care Team den 17. maj 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Fremragende

Bryan

Overnattede 2 nætter i april 2024
Svar fra Manager den 25. maj 2024
Hello Bryan,We are thrilled to hear that you had a wonderful stay with us! If you have any more thoughts to share, please don't hesitate to reach out to us. We hope to welcome you back soon!

10/10 Fremragende

Chance

Overnattede 2 nætter i april 2024
Svar fra Manager den 14. maj 2024
Hello Chance,We're delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

8/10 Udmærket

DECENIA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only thing i did not like it was the bed and towels too hard. If these would be more comfortable I'll give this place a 5 starts
Overnattede 3 nætter i marts 2024
Svar fra Manager den 7. apr. 2024
Hello DECENIA,Thank you for sharing your feedback with us. We appreciate your suggestion regarding the bed and towels and will pass it along to our team for review. Our goal is to continuously improve our guests' experience, and your input helps us in this process. We hope to welcome you back in the future for an even better stay.

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
As advertised
Overnattede 1 nat i marts 2024
Svar fra Manager den 17. mar. 2024
Hello John,We appreciate your feedback and regret any disappointment caused during your stay. For further assistance or to provide more details, please reach out to our management team directly. Your satisfaction is important to us.

10/10 Fremragende

Courtney, Weatherford

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Manager den 14. mar. 2024
Hello Courtney,We are delighted to hear that you had a wonderful stay at our hotel. We look forward to welcoming you back soon for another excellent experience!

10/10 Fremragende

john

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All good at this location
Overnattede 2 nætter i marts 2024
Svar fra Michelle den 4. mar. 2024
Thank you! We really Appreciate your business.

10/10 Fremragende

Rashun

Overnattede 1 nat i februar 2024
Svar fra Manager den 22. mar. 2024
Hello Rashun,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Forfærdeligt

Amy

Overnattede 1 nat i januar 2024
Svar fra Manager den 16. jan. 2024
Hello Amy, We're sorry to hear that you did not enjoy your recent stay at our hotel. We value all guest feedback and would appreciate if you could reach out to us directly to share any specific concerns or issues you may have experienced during your stay. We strive to provide a positive experience for all our guests, and we would like the opportunity to address any concerns you may have had.

10/10 Fremragende

Jonathan, Rosenberg

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Manager den 8. feb. 2024
Hello Jonathan,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future!

6/10 Okay

Ronnie

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i december 2023
Svar fra Manager den 24. dec. 2023
Hello Ronnie,We appreciate your feedback and apologize for any shortcomings during your stay. If you have any specific concerns or suggestions, please feel free to reach out to us directly so that we can address them and improve our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.

2/10 Forfærdeligt

Steven

Rejste med familie
Synes ikke om: Service og personale, faciliteter
Nothing
Overnattede 1 nat i november 2023
Svar fra Manager den 2. dec. 2023
Hello Steven, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will share it with our team for further improvement. Thank you for choosing our hotel and we hope to have the opportunity to better serve you in the future.

8/10 Udmærket

Steven

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i november 2023
Svar fra Manager den 1. dec. 2023
Hello Steven,After reviewing your feedback, we sincerely apologize for any inconveniences you may have experienced during your stay. We appreciate your valuable input and will use it to improve our services. If you have any further concerns, we recommend reaching out to our management directly for further assistance. Thank you for bringing this to our attention.

10/10 Fremragende

Robin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Manager den 25. nov. 2023
Hello Robin,Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us. If there is anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon.

10/10 Fremragende

Lisa

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Shelby was extremely helpful and gave us the best service
Overnattede 7 nætter i november 2023
Svar fra Customer Care Team den 11. nov. 2023
Dear Lisa, thank you for leaving us a 5-star review - it's truly appreciated! At Holiday Inn Express Muskogee, we pride ourselves on providing excellent customer service to our guests, so we are thrilled to hear that you received wonderful service from a particular staff member. We'll make sure we pass your kind words along to Shelby, who we know will be delighted to read your comment. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Customer Care Team

10/10 Fremragende

Betty

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was very pleased with my stay; staff was friendly; room was clean and I loved the showerhead!!!
Overnattede 2 nætter i oktober 2023
Svar fra Customer Care Team den 31. okt. 2023
Hey Betty, We are always pleased to receive feedback from our guests in relation to their stays at Holiday Inn Express Muskogee, and we are delighted with your rating and comments - thank you very much. We are glad that you loved the showerhead and found the room clean and the staff friendly, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back soon for another satisfying stay during your next trip to the area.Best Regards, Customer Care Team

8/10 Udmærket

Rickie

Overnattede 1 nat i oktober 2023
Svar fra Manager den 2. nov. 2023
Hello Rickie,Thank you for sharing this rating, and we welcome you to visit us again anytime

8/10 Udmærket

Sheri

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i august 2023
Svar fra Manager den 6. sep. 2023
Hello Sheri,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Udmærket

Christopher

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra Customer Care Team den 16. aug. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Dårligt

Jonathon

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
All of the cloth items in the room (i.e. bedding, chair, carpet, etc.) was damp. We don't know if it was the humidity or what, but it was weird. We would've said something to the front desk worker, but they were coughing a lot (they mentioned having pneumonia?), and we think they were not sober on our late night arrival. Because of the potential for infection/dealing with someone under the influence, we decided to just deal with it, and sleep under damp covers since it was a safe place to sleep on our way home.
Overnattede 1 nat i august 2023
Svar fra Manager den 14. aug. 2023
Hello Jonathon, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Fremragende

Amy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra Manager den 2. sep. 2023
Hello Amy,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2023
Svar fra Customer Care Team den 6. jun. 2023
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

4/10 Dårligt

Cathy

Rejste med familie
Synes ikke om: Service og personale
Date time desk clerk, she was very rude , but the rest of the staff was excellent
Overnattede 2 nætter i maj 2023
Svar fra Manager den 25. maj 2023
Hello Cathy, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Fremragende

Ira

Overnattede 1 nat i maj 2023
Svar fra Manager den 17. maj 2023
Hello Ira,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Forfærdeligt

Becky

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The Manager Michelle was ruder than ever to me. Told me to go stay elsewhere & she Refused to help me.
Overnattede 3 nætter i maj 2023
Svar fra Manager den 10. maj 2023
Hello Becky, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Dårligt

Rachel

Synes ikke om: Overnatningsstedets tilstand og faciliteter
The pool area smelled of too much chlorine and burned eyes. The oven was down at hotel and therefore very limited breakfast available. 0 protein, mostly carb loaded items, no fruits or other options, juice was out. No one at front desk to do full signout. Ended up leaving cards in box and hoping checkout was completed.
Overnattede 1 nat i maj 2023
Svar fra Manager den 9. maj 2023
Hello Rachel, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Fremragende

John

Overnattede 2 nætter i marts 2023
Svar fra Manager den 5. apr. 2023
Hello John,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Fremragende

Douglas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A
Overnattede 1 nat i marts 2023
Svar fra Manager den 4. maj 2024
Hello Douglas,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Please feel free to reach out to our management team for any additional assistance or feedback you may have.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2023
Svar fra Manager den 19. mar. 2023
Dear Guest,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Udmærket

Janie

Overnattede 1 nat i marts 2023
Svar fra Manager den 5. apr. 2023
Hello Janie,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2023
Svar fra Manager den 7. mar. 2023
Hello Michael,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Udmærket

Casey

Overnattede 1 nat i januar 2023
Svar fra Manager den 25. mar. 2023
Hello Casey,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Holiday Inn Express for real ?
I was expecting a lot more being that it was Holiday Inn Express. I felt the property could have been a lot cleaner. The clerk at the front desk was nice and was able to give me a clean comforter and extra towels. The condition of the bathtub in my room was a shock also. If I would had to stay longer I would have went to another hotel.
Overnattede 1 nat i marts 2023
Svar fra Manager den 4. mar. 2023
Dear Valued Guest, I want to ensure that you know how much we appreciate guest feedback, it is through insights we can better serve our guests. Thank you for sharing as we are always looking for ways to improve the guest experience, and with your help, we can address these issues. We hope to have you back for another stay soon.

10/10 Fremragende

Terra

Overnattede 1 nat i februar 2023
Svar fra Manager den 22. feb. 2023
Hello Terra,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Fremragende

Rachael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2023
Svar fra Manager den 5. feb. 2023
Hello Rachael,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Forfærdeligt

ruben

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale
Very clean
Svar fra Customer Care Team den 5. jan. 2023
Hi Ruben, Thank you for your review. We appreciate you telling us that you found our property clean. At Holiday Inn Express Muskogee, we strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations entirely. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team

6/10 Okay

Craig

Rejste med familie
Synes godt om: Rengøring, faciliteter
Room 208 was right across from loud ice machine and dead bolt didn’t lock. Asked to move. No lotion or makeup remover in room.
Svar fra Customer Care Team den 5. jan. 2023
Hi Craig, Thank you for your review. We strive to deliver a great guest experience, but it sounds like we did not achieve our goal on this occasion. We apologize for the aspects of your room that fell short of your expectations, and we are sorry for any failure in providing you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously, and we have noted all your comments and will put them to good use for the betterment of the guest experience. We look forward to an opportunity to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Customer Care Team

10/10 Fremragende

Nancy

Overnattede 1 nat i december 2022
Svar fra Manager den 7. mar. 2023
Hello Nancy,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

8/10 Udmærket

Viviana

Svar fra Customer Care Team den 4. apr. 2023
Dear guest, Thank you for the stellar review. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022
Svar fra Manager den 31. dec. 2022
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022
Svar fra Manager den 24. dec. 2022
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Fremragende

Prakash

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2022
Svar fra Customer Care Team den 4. apr. 2023
Dear guest, Thank you for the stellar review. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

4/10 Dårligt

Bonnie

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter
The front desk had no staff for about 10 minutes so I had to wait to check in. I booked this hotel for the hot tub. The pool was cloudy and the hot tub was absolutely disgusting. Bed was comfy and room was clean.
Overnattede 1 nat i december 2022
Svar fra Manager den 7. dec. 2022
Hello Bonnie, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Fremragende

Nathaniel

Overnattede 1 nat i november 2022
Svar fra Manager den 30. nov. 2022
Hello Nathaniel,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022
Svar fra Customer Care Team den 1. nov. 2022
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Customer Care Team

10/10 Fremragende

David

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022
Svar fra GM den 19. okt. 2022
Thank you so much for your feedback!

2/10 Forfærdeligt

mallela

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
they give us a very dirty room it was disgusting
Overnattede 2 nætter i oktober 2022
Svar fra Manager den 18. okt. 2022
Hello mallela, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

10/10 Fremragende

Alejandro

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022
Svar fra Manager den 12. okt. 2022
Hello Alejandro,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Fremragende

Robert

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022
Svar fra Manager den 10. okt. 2022
Hello Robert,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.